The Elder Scrolls Online

Peak time patching

Leave a Reply
  • Ragnar_Lodbrok
    Ragnar_Lodbrok
    ✭✭✭✭✭
    ✭
    Elvikun wrote: »
    Ragnar_Lodbrok wrote: »
    Um its not peak time in the USA which is:
    A) Where the company is located
    B ) Where the majority of players are
    And what you said there is:
    A) Completely irrelevant.
    B ) Mind showinng the official figures with number of players per region?

    It is relevant, they dont employ european devs or have a studio in europe doing codework. Its here in the USA where its around noon.
  • Tavore1138
    Tavore1138
    ✭✭✭✭✭
    ✭✭
    So for those in the EU with a job that is a whole day of early access wasted, my wife is fuming. So of 4.5 days early access we end up with about 3, maybe 3.5 max - not a great sign of things to come & an interesting query to throw at any business lawyers out there around trade description? All EU outages to be daily and in prime time?

    Poor planning.
  • dj_bullyb16_ESO
    dj_bullyb16_ESO
    Soul Shriven
    Whoever is running this patching NEEDS SHOOTING!

    WHY ARE YOU PATCHING IN PRIMETIME UK TIME????????

    ARE YOU F*C*I*G STUPID!

    Jesus! I work all day and come home to relax do some gaming and now you turn the bloody game off.

    22:00 last night you turned it off for patching.


    WTF are you doing ?

    You want me to sub this game

    PATCH IT IN OFF PEAK TIMES WHEN NO ONE IS PLAYING!!

    FFS

    /capslock off

  • muxsey
    muxsey
    Soul Shriven
    Completely and utterly ridiculous. The servers were only down less than 24 hours ago, so why not have them down for a bit longer and just sort it then, rather than hours before release?... Me and a friend had rushed to get everything done so we could sit down and start playing, and didn't even get to have a chance.

    To be honest, don't claim pre-orders get early access then take a quarter of that away with downtime.

    Not a good start, and just shows you don't give a damn about peak periods.

    Bad, bad planning and you guys need to re-evaluate how things are planned going forward.
  • Chinspinner
    Chinspinner
    ✭
    prime time patching- wtf? I hope this changes soon...
  • geff.bb16_ESO2
    geff.bb16_ESO2
    ✭
    No surprises they treating EU players like this, they did not release with a EU based server.
  • Madluna
    Madluna
    Soul Shriven
    Cheapest for them to patch during their day-time working hours, nothing new about that for any company that tries to keep cost down. Unfortunately it affects the EU customer base...
  • QueenBarenziah
    QueenBarenziah
    ✭✭
    why not work together with goa..... or some other european company..... like Mythic did with Dark Age of Camelot? *waves towards Matt Firor* :O but noooo not angry with you .... just a bit pouty ;I
    Edited by QueenBarenziah on April 3, 2014 6:15PM
  • markus.tritschlerb16_ESO
    markus.tritschlerb16_ESO
    Soul Shriven
    Yesterday 14 hours downtime, today 4 hours downtime for the unimportant europeans which are the best pc customers...okayyyyyyy
    No IT-Company in the world would do this with its customers,
    but the gaming company named Zenimax is allowed to do it, P....offff!!!!!

    I have no respect to you,
    cause you have no respect to us europeans and presellers
  • Elvikun
    Elvikun
    ✭✭✭
    Ragnar_Lodbrok wrote: »
    Elvikun wrote: »
    Ragnar_Lodbrok wrote: »
    Um its not peak time in the USA which is:
    A) Where the company is located
    B ) Where the majority of players are
    And what you said there is:
    A) Completely irrelevant.
    B ) Mind showinng the official figures with number of players per region?

    It is relevant, they dont employ european devs or have a studio in europe doing codework. Its here in the USA where its around noon.

    Oh, no, it is in fact absolutely irrelevant, both because customer is a customer, everyone paid, as a matter of fact, people in EU pay more than in US and secondly, if you call it -EU- server, you have to operate as if you were in EU, no matter where you are.
    As for the player numbers, I thought so, assumptions are dangerous, so don't do it. :P
    Edited by Elvikun on April 3, 2014 6:16PM
    Failing is a lifestyle too.
  • Piochounette
    Piochounette
    Soul Shriven
    The best part of all of this is that no one from TESO's staff care at all. Just check all the replies we got yesterday and what we get now....
  • SmokinDragon
    SmokinDragon
    Soul Shriven
    Ragnar_Lodbrok wrote: »
    Um its not peak time in the USA which is:
    A) Where the company is located
    B) Where the majority of players are

    Irrelevant when they decided to have 2 megaservers - one in america and one in europe. One would assume that:

    A) Most players on the european megaserver are europeans, and
    B) It would be possible to have different update and maintenance schedules for the 2 servers - just like every other MMO out there
  • korkibucek
    korkibucek
    ✭✭✭
    Ragnar_Lodbrok wrote: »
    Elvikun wrote: »
    Ragnar_Lodbrok wrote: »
    Um its not peak time in the USA which is:
    A) Where the company is located
    B ) Where the majority of players are
    And what you said there is:
    A) Completely irrelevant.
    B ) Mind showinng the official figures with number of players per region?

    It is relevant, they dont employ european devs or have a studio in europe doing codework. Its here in the USA where its around noon.

    Irrelevant, I have worked for companies in Europe where I have had to work around hours in the USA (Superbowl, Stanley Cup, World Series.) If this was pay to play and they where losing money by the hour, then I expect they would have done the same.

    Quite simple, the work for the EU servers should have of been done late evening USA time.
  • Ragnar_Lodbrok
    Ragnar_Lodbrok
    ✭✭✭✭✭
    ✭
    korkibucek wrote: »
    Ragnar_Lodbrok wrote: »
    Elvikun wrote: »
    Ragnar_Lodbrok wrote: »
    Um its not peak time in the USA which is:
    A) Where the company is located
    B ) Where the majority of players are
    And what you said there is:
    A) Completely irrelevant.
    B ) Mind showinng the official figures with number of players per region?

    It is relevant, they dont employ european devs or have a studio in europe doing codework. Its here in the USA where its around noon.

    Irrelevant, I have worked for companies in Europe where I have had to work around hours in the USA (Superbowl, Stanley Cup, World Series.) If this was pay to play and they where losing money by the hour, then I expect they would have done the same.

    Quite simple, the work for the EU servers should have of been done late evening USA time.

    So you want the company to incur extra business costs by working employees over/double time? Or by hiring a second shift to sit on their thumbs?
  • Illud_Vindicare
    Illud_Vindicare
    Soul Shriven
    Total lack of respect for the European player, that's just a fact.
    Again I understand the requirement for maintenance, but plan it for the EU mass server from midnight on, that what I call service.
  • Rosveen
    Rosveen
    ✭✭✭✭✭
    ✭✭✭✭
    I'm glad I have only uni on Thursdays and classes start at 1 pm, so I had time to play in the morning. On a normal workday I'd come home an hour or two ago, eat something and log in just to see the servers going down. A whole day wasted.

    I understand you need maintenance time before the launch. But do you have to do it exactly during prime time? Without any notice, even though it was a planned update (no, half an hour doesn't count)? It was the same yesterday, so people who work late had no chance to play. I hope you'll choose a more convenient time for future patches. This is a European server, so think about our schedules.
    Imperial Trading Company (PC EU)
  • Illud_Vindicare
    Illud_Vindicare
    Soul Shriven
    "Ragnar_Lodbrok wrote: »
    So you want the company to incur extra business costs by working employees over/double time? Or by hiring a second shift to sit on their thumbs?
    The company, dear shareholder - it must be -, takes extra money of us European customer and should therefor cater their level of service equally. The game is sold in Europe, so should the service be, this is not the 80's, this is 2014 for crying out load.
  • SmokinDragon
    SmokinDragon
    Soul Shriven
    to be honest, spending the few available hours after work in Skyrim instead of ESO seems a better deal every time they pull this crap. For a pay to play game they sure aren't too bothered with "Customer Service"
  • Dominulf
    Dominulf
    ✭✭✭
    "We will make sure that no matter where you live, every player in North America, Europe, Oceania, and many places beyond will have a polished, lag-free launch experience." Matt Firor - President of ZOS
    The Elder Scrolls Online - Where the best spells are AoEs and the strongest weapon is a Shield!

    "I used to be the most beloved roleplaying series of a generation... but then I took $14.99/mo to the knee."
  • korkibucek
    korkibucek
    ✭✭✭
    Ragnar_Lodbrok wrote: »
    korkibucek wrote: »
    Ragnar_Lodbrok wrote: »
    Elvikun wrote: »
    Ragnar_Lodbrok wrote: »
    Um its not peak time in the USA which is:
    A) Where the company is located
    B ) Where the majority of players are
    And what you said there is:
    A) Completely irrelevant.
    B ) Mind showinng the official figures with number of players per region?

    It is relevant, they dont employ european devs or have a studio in europe doing codework. Its here in the USA where its around noon.

    Irrelevant, I have worked for companies in Europe where I have had to work around hours in the USA (Superbowl, Stanley Cup, World Series.) If this was pay to play and they where losing money by the hour, then I expect they would have done the same.

    Quite simple, the work for the EU servers should have of been done late evening USA time.

    So you want the company to incur extra business costs by working employees over/double time? Or by hiring a second shift to sit on their thumbs?

    Very few companies pay overtime.

    EDIT

    To clarify, it would be "Your working 15hours every day during launch, or you will be fired"

    I've worked in bluechip companies before and they are all the same
    Edited by korkibucek on April 3, 2014 6:29PM
  • rich_nicholsonb16_ESO
    rich_nicholsonb16_ESO
    ✭✭✭
    QueenBarenziah wrote: »
    why not work together with goa..... or some other european company..... like Mythic did with Dark Age of Camelot? *waves towards Matt Firor* :O but noooo not angry with you .... just a bit pouty ;I

    Goa were crap and they did prime time patches also and not only that they broke servers!

    I must admit though, prime time maintenance is bloody annoying! why not do it from 11gmt when ppl start heading to bed?
    Patch 1.2.3 nerfed the game....
    Zergballing wrecked pvp......

    Now waiting for Camelot Unchained!!
  • Nibs
    Nibs
    ✭✭
    Ragnar_Lodbrok wrote: »
    korkibucek wrote: »
    Ragnar_Lodbrok wrote: »
    Elvikun wrote: »
    Ragnar_Lodbrok wrote: »
    Um its not peak time in the USA which is:
    A) Where the company is located
    B ) Where the majority of players are
    And what you said there is:
    A) Completely irrelevant.
    B ) Mind showinng the official figures with number of players per region?

    It is relevant, they dont employ european devs or have a studio in europe doing codework. Its here in the USA where its around noon.

    Irrelevant, I have worked for companies in Europe where I have had to work around hours in the USA (Superbowl, Stanley Cup, World Series.) If this was pay to play and they where losing money by the hour, then I expect they would have done the same.

    Quite simple, the work for the EU servers should have of been done late evening USA time.

    So you want the company to incur extra business costs by working employees over/double time? Or by hiring a second shift to sit on their thumbs?

    Yes. Mine does (I work for company offering SaaS). We also plan our maintenance for when the least clients will be impacted.
  • ahmedbg78neb18_ESO
    ahmedbg78neb18_ESO
    Soul Shriven
    Really Zenimax? Comming back from work to play this game I gave you money for because I believe in you and for the 2nd time in 2 days I come back to an offline server? Wtf, can't you imagine people mostly plays between 6pm and midnight?

    At least say it in advance, not 5 min before exctinction. This is ridiculous...
  • Elvikun
    Elvikun
    ✭✭✭
    QueenBarenziah wrote: »
    why not work together with goa.....
    Shhh, silence, don't even put that idea in their minds, that company horribly and mercilessly murdered two games I liked.

    Failing is a lifestyle too.
  • SmokinDragon
    SmokinDragon
    Soul Shriven
    Ragnar_Lodbrok wrote: »
    Illud_Vindicare wrote: »
    "Ragnar_Lodbrok wrote: »
    So you want the company to incur extra business costs by working employees over/double time? Or by hiring a second shift to sit on their thumbs?
    The company, dear shareholder - it must be -, takes extra money of us European customer and should therefor cater their level of service equally. The game is sold in Europe, so should the service be, this is not the 80's, this is 2014 for crying out load.

    They dont take exra money from you. Your socialist governments in the EU are.

    Stop feeding this troll. Anyone who knows the real world definition of "Socialist" and not the "'Murican" one can see that comment is just flamebait
  • QueenBarenziah
    QueenBarenziah
    ✭✭
    Elvikun wrote: »
    QueenBarenziah wrote: »
    why not work together with goa.....
    Shhh, silence, don't even put that idea in their minds, that company horribly and mercilessly murdered two games I liked.

    I was 16 when I played DAoC I really never had problems with Goa :O now I'm 27.... dunno however the server needs to be in europe :D how about giving it to me I will maintain it.... and add cheat functions only I know about ^-^

  • Xnemesis
    Xnemesis
    ✭✭✭✭
    I thought I read somewhere the EU mega server isn't even up and running yet, but I could be wrong. So you unfortunately patch when we do, which just happens to be during your prime hours... believe me I feel your pain and would be a little upset myself, but I would rather have a better gaming experience with some down time versus a *** gaming experience with no down time. Plus I am still at work and this wont affect me at all and I have my 5 month old guy to watch till momma gets home before I can play. So cheers to RL and be happy patching is your only obstacle.
  • Elvikun
    Elvikun
    ✭✭✭
    QueenBarenziah wrote: »
    Elvikun wrote: »
    QueenBarenziah wrote: »
    why not work together with goa.....
    Shhh, silence, don't even put that idea in their minds, that company horribly and mercilessly murdered two games I liked.

    I was 16 when I played DAoC I really never had problems with Goa :O now I'm 27.... dunno however the server needs to be in europe :D how about giving it to me I will maintain it.... and add cheat functions only I know about ^-^

    Well, my relatively recent experience with them was along the lines of "Hey, wasn't there a patch? Hmm, not sure, let's pre-emptively shut down the game servers and go ask the developers... After the weekend." in Warhammer Online. They pretty much made all EU people either proxy to NA ort stop playing haha.
    Failing is a lifestyle too.
  • lowerlife
    lowerlife
    ✭
    digitalprowlerb14_ESO wrote: »
    I have 19 mmos of all types from all kinds of different companies and I have to say, this download speed for patch is abysmal. have no issues patching any of these others games. I don't have to go open ports on my router or troubleshoot problems that are on the other end of the beam of light.....fiber optic running 8kb/s....hoooooleeey *** lol.

    so since downloading this game is complete garbage every time I go to patch it. I decided to go ahead and pre-order wildstar. It's not really my cup of tea, but hell, at least I can patch it at proper download speeds. patched up 2.4gigs of wildstar in less time than its gonna take to download 750mb here.

    Edit: let me rephrase this...it completely stopped patching in the time it took to type this disgruntled customer rant

    I patched last night at 16.88mb/s. I'll show you the screencap if you want, but it's definitely your end with slow patching.
  • korkibucek
    korkibucek
    ✭✭✭
    I actually have no clue what they are doing for 4hours, patching cannot surely take this long. Also we are patched up the the latest 1.01 right?

    They are either making some pretty major changes, or they are migrating the megaserver over to EU.
Sign In or Register to comment.