Update for Crashes/Freezing on Console

Aurielle · July 2018

More from PS4 NA Vivec. Happening right now:

https://www.youtube.com/watch?v=mehP8GJKdOM

https://www.youtube.com/watch?v=AuPbO-ND25U

AND I just got a freaking blue screen.

Cerbolt · July 2018

Decided to try PvP to see for myself how bad it is. Hit my first freeze in 15 mins, closed the app and relogged. Immediately hit an unusually long load screen logging in so I shut the app again. Tried logging in for the third time and hit an unusually long load screen again but I eventually logged in. I moved about two feet before freezing again. Closed app and logged back in and took my character out of PvP cyrodil as quickly as possible before I ran into anymore problems. The fact that zos has let it get this bad is mind boggling.

PS4 EU btw.

Aurielle · July 2018

https://www.youtube.com/watch?v=5siDKolXJgo

And again.

That makes: 3 freezes, one rollback, and one blue screen in one session! Do I even bother to keep playing at the moment?

Sandman929 · July 2018

Cerbolt wrote: »

Decided to try PvP to see for myself how bad it is. Hit my first freeze in 15 mins, closed the app and relogged. Immediately hit an unusually long load screen logging in so I shut the app again. Tried logging in for the third time and hit an unusually long load screen again but I eventually logged in. I moved about two feet before freezing again. Closed app and logged back in and took my character out of PvP cyrodil as quickly as possible before I ran into anymore problems. The fact that zos has let it get this bad is mind boggling.

PS4 EU btw.

It's only been this way for 28 days, and apparently will remain this way for 21 more. Our patience has been thanked though...so.....

XGCAlbatr0ss · July 2018

riVALry9 wrote: »

Nice capture. That is both impressive looking and saddening at the same time.

XGCAlbatr0ss wrote: »

xboxdvr.com/gamer/xi-albatr0ss-ix/video/54702064

Xbox NA server, July 1st 2018. Massive 40-50 player freeze at alessia bridge.

i know right, while i was lying there dead i was like. $%#%@$ Did they all just freeze? Once i was for sure thats what it was i knew i had to capture it and post it up. Because i physically didnt DC at that moment ( i did after rezzing though)

swirve · July 2018

Blue and yellow zergs are just causing mass freezes from where I am... PvP is so broken.

dotme · July 2018

Cerbolt wrote: »

The fact that zos has let it get this bad is mind boggling.

It is concerning. I've been playing since console launch and I've never seen a mess like this in 3 years of PvP. The videos posted today... wow. If ZOS has a fix, I'd suggest they waste no time in expediting it.

And if they don't have a fix after more than three weeks of reports about this, can I ask why not?

Did they not allow for the ability to roll back changes quickly if things went sideways with Update 18? Has the code become so complex that they can't fathom out how to put things right again?

I think most players can understand that mistakes happen, but it feels like it's taking far too long to clean this one up.

Darkestnght · July 2018

DrSweetazz wrote: »

ZOS_GinaBruno wrote: »

Update: The feature has been disabled. Again, please let us know if you feel the frequency of crashing/freezing has lessened or appears to be the same. Take your time and get a good feel for it first before posting.

A full weekend of feedback and 7 pages of posts @ZOS_GinaBruno, can you follow up with us and tell us if the feedback has helped you guys in any way? You never replied to tell us what kind of detailed information would help.

Are we closer to a permanent resolution? What's the plan for midyear mayhem? Have you guys changed your mind about waiting another 2 weeks on a fix?

@ZOS_AlexTardif any details that you guys are lacking from us console players to further help with the fixes?

The frequency of crashing/freezing is mind boggling to say the least. I dare not even go into PvP anymore and wast my time to let ZOS no how things are going, just my personal opinion and yes I am a little frustrated with not being able to PvP. Also, after the latest maintenance I can not longer log into characters that are in Stonefalls, not a big deal i just would like to see more action on the PvP front, be it verbal or fixes, thanks.

MCBIZZLE300 · July 2018

This needs to be fixed, tomorrow. Ps4 eu

Sun7dance · July 2018

Karivaa wrote: »

I can’t believe we have to wait until July 21st for possible fixes! It’s sad.

Enjoy the game for the following 3 weeks. After that it gets worse.

Miswar · July 2018

mcb123 wrote: »

This needs to be fixed, tomorrow. Ps4 eu

Yes it definately should but not happening. Also no details when this mess gets sorted out... silence speaks volumes.

Karivaa · July 2018

Sun7dance wrote: »

Karivaa wrote: »

I can’t believe we have to wait until July 21st for possible fixes! It’s sad.

Enjoy the game for the following 3 weeks. After that it gets worse.

What? How can it get worst than the current freezes we are experiencing?

GreatGildersleeve · July 2018

Well, my wife has finally decided...
She plays on a XB1x and she’s had stuttering and freezes since the patch after Summerset launched (the June 12 patch). Since I don’t have any of these issues, she’s decided to downgrade(!!!) to our old XB1 to get playability back. ZoS, please fix your stuff.

Hammy01 · July 2018

DrSweetazz wrote: »

ZOS_GinaBruno wrote: »

Update: The feature has been disabled. Again, please let us know if you feel the frequency of crashing/freezing has lessened or appears to be the same. Take your time and get a good feel for it first before posting.

A full weekend of feedback and 7 pages of posts @ZOS_GinaBruno, can you follow up with us and tell us if the feedback has helped you guys in any way? You never replied to tell us what kind of detailed information would help.

Are we closer to a permanent resolution? What's the plan for midyear mayhem? Have you guys changed your mind about waiting another 2 weeks on a fix?

@ZOS_AlexTardif any details that you guys are lacking from us console players to further help with the fixes?

We are not important enough for them to work a little overtime in getting this issue fixed.... nor are we worth spending a few extra minutes to explain what they are doing to fix the MAJOR PROBLEMS. All we are to them is cash machines!!

Hammy01 · July 2018

Malacthulhu wrote: »

I will laugh if the root cause is that stupud commercial thing that kept popping up since summerset.

You laugh but that may very well be the root cause of all this! How much do you want to bet that some SUIT in the big office will not turn that off no matter what?

Sandman929 · July 2018

Karivaa wrote: »

Sun7dance wrote: »

Karivaa wrote: »

I can’t believe we have to wait until July 21st for possible fixes! It’s sad.

Enjoy the game for the following 3 weeks. After that it gets worse.

What? How can it get worst than the current freezes we are experiencing?

Life....finds a way.

iaminc · July 2018

Been playing in kyne most of the night and crashed more today then usual , not exactly what I’m paying for really but appreciate the effort you guys are showing in trying to sort it

Ashdroid · July 2018

Somehow managed to capture several keeps with many other players around (I wasn't grouped, tho) without freezes/crashes and only a brief bit of lag today, but I saw many other players completely frozen.

However, there was an issue of a couple enemy players who were invisible 90% of the time, occasionally flickering into visibility, while being chased around by a dozen or so players and NPCs inside Sejanus. They were able to attack while still being completely invisible. I could see their attacks traveling through the air and along the ground, but not them. Some allied players were teleporting around, too.

Video of it, not that it's very useful:

https://youtu.be/ZX0j_b9I8ok

I got killed by light and heavy attacks, swallow soul, and a dizzying swing from two players, despite seeing them for only less than a second.

eso_lags · July 2018

Well? Whats going on? Any update? @ZOS_GinaBruno

Sandman929 · July 2018

Hasn't worked for 4 weeks, unlikely to work for another 3 weeks, I believe that's as updated as we're getting.

Ashdroid · July 2018

It seems like AP ticks, maybe just defense ticks are causing it. Freezes are consistently happening at the same moment as ticks. When in a group, every time we'd get a defense tick, at least one—often many—people in the group freeze. Even enemy players (who obviously aren't getting the defense tick) are freezing at the exact same moment as group members and as the defense tick.

davidj8291 · July 2018

Update? Anything?
Bueller?

I guess we are at the “wait until the incremental patch” point.

DrSweetazz · July 2018

I'm disgusted more and more every day with your lack of response or update of any kinda zos.

Is it hard to spare 30 seconds to just drop on and say anything at all in this thread?

DrSweetazz · July 2018

One hour and 3 lock ups on big siege battles tonight....

jaschacasadiob16_ESO · July 2018

Since the fix, on PS4:

I have noticed the black shadows (characters whose textures were not loaded yet).
I still experience long load screens.
I do not experience those 10s lag spikes.
I do not experience random load screens while moving through a region doing quests.

It feels like there is an improvement, but things were better before.

Malacthulhu · July 2018

Hammy01 wrote: »

Malacthulhu wrote: »

I will laugh if the root cause is that stupud commercial thing that kept popping up since summerset.

You laugh but that may very well be the root cause of all this! How much do you want to bet that some SUIT in the big office will not turn that off no matter what?

The part I find commical is at some point they sat around a table and discussed this. Some marketing dude of below average intelligence must have come off as a genius to these suits. If they just let the actual game designers do their thing and work on the game so it csn sell itself instead of selling out.

Miswar · July 2018

Can we get an actual detailed update what is causing this and what steps are taken at the moment?

Also ETA... this is not minor issue so would expect daily updates.

ZOS_GinaBruno · July 2018

Hi everyone,

At this time, we've gathered all the information we needed since disabling the previously-mentioned feature last week. We'll have a fix for the issue that was causing some crashes and freezing stemming from this issue, along with a handful of others, in the next incremental patch. We're still on track to release this patch the week of July 16, in 2 weeks.

Sandman929 · July 2018

42 days from the first report...not bad.

Sandman929 · July 2018

ZOS_GinaBruno wrote: »

Hi everyone,

At this time, we've gathered all the information we needed since disabling the previously-mentioned feature last week. We'll have a fix for the issue that was causing some crashes and freezing stemming from this issue, along with a handful of others, in the next incremental patch. We're still on track to release this patch the week of July 16, in 2 weeks.

Do you have any additional information about the cause of the freezing problems with Summerset. The "some" part of this is a bit hazy. Is the root cause understood here? I'm not talking about the run-of-the-mill disconnects that are always there, just the Summerset flavored ones.