The Elder Scrolls Online

Update 50 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
Maintenance for the week of April 20:
• [COMPLETE] NA megaservers for patch maintenance – April 20, 3:00AM EDT (7:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] EU megaservers for patch maintenance – April 20, 7:00 UTC (3:00AM EDT) - 17:00 UTC (12:00PM EDT)

how long til a reply from customer support ?

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Zordrage
Zordrage
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created one 15 hours ago... and they not responded since Friday morning and i read somewhere that there is no support at weekends so now im screwed for the entire weekend ??
Edited by Zordrage on May 5, 2018 12:26AM
  • Taleof2Cities
    Taleof2Cities
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    Post your ticket number here ... so the mods can move it along for you.
  • xb1LL_mr_sir_LL
    xb1LL_mr_sir_LL
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    maybe never. if youre lucky a robot will message you back and tell you it's your fault and outline zos's strict IDGAF policy.
  • Lake
    Lake
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    You will definitely not see a reply by this weekend.
  • Tandor
    Tandor
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    Care to share with us what the problem is? You might get a quicker reply from other players before ZOS can get to your ticket.
  • Zordrage
    Zordrage
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    Tandor wrote: »
    Care to share with us what the problem is? You might get a quicker reply from other players before ZOS can get to your ticket.

    its a refund on Summerset digital collector edition prepurchase ...
    i don't think you guys can help with that XD
    Edited by Zordrage on May 5, 2018 8:53PM
  • Tandor
    Tandor
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    Zordrage wrote: »
    Tandor wrote: »
    Care to share with us what the problem is? You might get a quicker reply from other players before ZOS can get to your ticket.

    its a refund on Summerset digital collector edition prepurchase ...
    i don't think you guys can help with that XD

    No indeed, but thanks for responding anyway. I'm sure they'll reply and resolve it before too long but it wouldn't appear to be a priority given that as you say they don't provide routine support over the weekend.
  • Zordrage
    Zordrage
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    Tandor wrote: »
    Zordrage wrote: »
    Tandor wrote: »
    Care to share with us what the problem is? You might get a quicker reply from other players before ZOS can get to your ticket.

    its a refund on Summerset digital collector edition prepurchase ...
    i don't think you guys can help with that XD

    No indeed, but thanks for responding anyway. I'm sure they'll reply and resolve it before too long but it wouldn't appear to be a priority given that as you say they don't provide routine support over the weekend.

    well... they did a few hours ago they responded so they DO work at weekends now lol <.<
  • Reverb
    Reverb
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    Somewhere between 2 days and a decade.
    Battle not with monsters, lest ye become a monster, and if you gaze into the abyss, the abyss gazes also into you. ~Friedrich Nietzsche
  • Tandor
    Tandor
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    Zordrage wrote: »
    Tandor wrote: »
    Zordrage wrote: »
    Tandor wrote: »
    Care to share with us what the problem is? You might get a quicker reply from other players before ZOS can get to your ticket.

    its a refund on Summerset digital collector edition prepurchase ...
    i don't think you guys can help with that XD

    No indeed, but thanks for responding anyway. I'm sure they'll reply and resolve it before too long but it wouldn't appear to be a priority given that as you say they don't provide routine support over the weekend.

    well... they did a few hours ago they responded so they DO work at weekends now lol <.<

    Excellent, did they resolve it ok?
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