It's not about ToS or ESO+ extra hours or whatever but it is pretty much reflect that they actually care or not about the playerbase who actually has time exactly that time when the downtime is. We are in different timezones, defferent work pattern/shifts, school, family etc. and when the game is down in that time when you can spare some relaxing time playing. You can't. Once is frustrating enough but multiple times. They could just say yes sorry we will extend the event 2-3 days or we will send 20 boxes to everyone or whatever. Remember they are just digital things so it is also nothing for them. Just patch the event with the added 2-3 days and everyone is happy. That's how things work in other games. But here... not a word.

They have to do something about this communication with the playerbase.

Lapin_Logic wrote: »

As I return From my evening shift to be greeted by yet another downtime notice, 3rd or 4th in a week, after a hour of trying to log in and crash pre start of shift I think it is high time the players received some compensation.

If my broadband is down for an hour my ISP refunds a whole day, but as an ESO plus subscriber who also buys all the DLC and Chapters and Crown crates etc we get a week of terrible service, denial of services and all we get is a post on the forums, "Thanks for your patience" it is simply not good enough for a subscription service.

anything outside regular maintenance should be considered for a compensation peace offering, let alone during the middle of a special event where time can literally equal money (motifs).

@ZOS_GinaBruno @ZOS_JessicaFolsom I know you get it in the neck all day and I am sorry, but it would be nice for customers to feel appreciated when something like this happens.

Thank You

I'm certain the TOS covers them for reasonable disruption of the service.

You would need to make a compelling argument that the disruption(s) you have experienced are unreasonable.

Of course the definitions of reasonable and unreasonable are not so clear legally. If ZOS was able to claim that the service was available for 99% of the time (not including notified and scheduled maintenance) they win. Drop it to 85%? Still might be "reasonable". A couple of hours in one day of a month is an uptime that is and will be held as "reasonable".

Here's the relevant portion of the TOS: https://account.elderscrollsonline.com/terms-of-service#_EN_Toc_06

6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.

JD2013 wrote: »

Want the cost of a day's sub back?

I think it's like 25p in UK money. Or something. Enjoy.

if you went in a shop and purchaced 25 one penny chews, and the shop keeper gave you 4 then said, "come back in a few hours, thanks for your patience" then 3 hours later have you 2 pre chewed chewing gum, wrapped in the sweet wrappers and a few jaw breakers covered in hair he found on the floor, you would be hard pressed but to think your custom is not appreciated, and you were not getting what your paying for,. i dont know about you but i am not in the habit of paying people who are not delivering the service I paid for, in this case an "online" game.

"regular maintenance" is "North American and European Megaserver for PC/Mac
Mondays at 4:00 AM EDT (8:00 AM GMT)"

Not , "twice a day because we keep setting the server live but we didn't fix the problem, our server guy ran a few tests while playing candy crush and got bored, LEL you died a load in cyro, BTW did you see the featured window, maybe you can go purchase summerset digital collectors edition... while you can't play... chillax summerset will be totes bug free"

Every time there's unexpected and substantial downtime, people start threads,about compensation.

Every time, the answer is the same.

ZOS: *crickets*

I been around mmorpgs a long time since like..ever..and this request has rarely been granted if ever.

There never has been, nor will there ever be, compensation for downtime.

I love the game but the server quality and constant bugs are a true pain

Please do something about it

aliyavana wrote: »

This isn't gonna end well, I came to farm awesomes

You are already at max stars! Maybe we need a third row.

twitch_zero wrote: »

Tannus15 wrote: »

All of Australia feels this all the time.
We lose 1 day in 7 for maintenance which starts at 6pm for us. Every week we don't get to play on monday after work.
It SUCKS.

@ZOS_GinaBruno is there any chance at looking at a different time for maintenance?

Yep, for those of us who work full time yesterday we essentially lost a days play for the event, they've just announced maintenance for a similar time today so we will lose another day for the event. The event should be extended by 2 days. Plus other game do move around the timing of patches within a 12 hour or so window so it doesn't just affect the same timezone every time, which is a fairly significant market.

They don't extend events for maintenance or bugs. Even bugged achievements that means you can't get the rewards for a full week.

VaranisArano wrote: »

twitch_zero wrote: »

Tannus15 wrote: »

All of Australia feels this all the time.
We lose 1 day in 7 for maintenance which starts at 6pm for us. Every week we don't get to play on monday after work.
It SUCKS.

@ZOS_GinaBruno is there any chance at looking at a different time for maintenance?

Yep, for those of us who work full time yesterday we essentially lost a days play for the event, they've just announced maintenance for a similar time today so we will lose another day for the event. The event should be extended by 2 days. Plus other game do move around the timing of patches within a 12 hour or so window so it doesn't just affect the same timezone every time, which is a fairly significant market.

They don't extend events for maintenance or bugs. Even bugged achievements that means you can't get the rewards for a full week.

They extended first witch festival because of broken achievements.

Jade1986 wrote: »

There comes a point when the only logical thing for them to do would be to extend the event.

But I dont see that happening. They are just like my family. Would never be caught dead admitting something was their fault.

I think if it was knocked out for days or multiple peak time evening they would do something, but *puts on his flame resistant enchants* this mostly happened outside of peak time hours so didn't effect as many people.

One million dollars.....

These posts always amuse me. I was hoping for a breakdown of the cost of eso plus and the downtime.

Zos my time is valuable! Give me my .07 cents!!!!

Compensation isn't likely.
Really it only adds up to a few cents.
You really that hard up for it?
Maybe you could start a support ticket?
Or write congress?
Reality is you agreed to downtime.
Even if you didn't read the terms they still apply.