Maintenance for the week of May 18:
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
Poor service and downtime, = COMPENSATION?
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ChimeraDeux✭✭✭Uncle Sheo called, he's got some cheese to go with your wineBartozak--Lvl 50--Nb Vamp AssassinPrincess Shannanay--Lvl 50--Pet Sorc VampNazir -- Lvl 50 --DK WWOld Joe Mule --Lvl 50 Templar PVP MeatshieldAl'Kitty -- Lvl 5 muleMorc D'orc -- Lvl 5 muleGalliford -- Lvl 30 Mag Warden2 -
Kelces✭✭✭✭✭Another one, who unfortunately didn't read the TOS...You reveal yourself best in how you play.
Kelces - Argonian Templar
Farel Donvu - Dark Elf Sorcerer
Navam Llervu - Dark Elf Dragonknight
Aniseth - Wood Elf Warden
Therediel - Wood Elf Templar
Nilonwy - Wood Elf Nightblade
Jurupari - Argonian Warden
Kú-Chulainn - Argonian Sorcerer
PC - EU
For the Pact!1 -
AjiBuster499✭✭✭Tan9oSuccka wrote: »These posts always amuse me. I was hoping for a breakdown of the cost of eso plus and the downtime.
Zos my time is valuable! Give me my .07 cents!!!!
I think you mean 7 cents not 7/100ths of a single cent
tfw your sig gets wound back in time.
Pterenophobia is the fear of being tickled by feathers.0 -
xeNNNNN✭✭✭✭✭
✭xenowarrior92eb17_ESO wrote: »we don't want compensation we want more maintenance downtime.
Don't worry, we have had and will have plenty of that
Just wait till summerset drops, the game wont be online at all on patch day. Hell even those of us who will have early access wont be able too play on may 25th xDEdited by xeNNNNN on April 10, 2018 7:40PMAh, e-communities - the "pinnacle" of the internet............yeah, right.0 -
Lapin_Logic✭✭✭✭✭President_PUG wrote: »Delusional:
It rained all weekend, so I called GOD for reimbursement of My days off. Then I called My Boss and complained that We should work less hours, and get more pay. The local grocery store manager looked at me weird when I suggested they should have more free stuff. I don't even know why I have to pay for food, I mean seriously every one needs it to survive, why don't farmers just give Me it? It's unfair my neighbor drives a better car then Me. This video game would be better if everything was free... like the last game..but it was boring.
Reality Check?
Maintenance in 2018 has lot more going on then just fixing a game. Internet attacks are happening daily, and if Your not fixing that DAILY Your seriously outta touch. Security is probably #1 reason right now game is going through all this maintenance. You think European server problem was ESO fault? I really,really...suggest, and its only a suggestion.Take a Broad view of whats going on in The Real World around YOU, realize it ain't all about you in your little safe cocoon playing a video game.
There is a War going on.Anonymous just warned IRAN keep your hands off Our Internet.When you start seeing headlines like that Your attention better be about 110% super-charged. A word to the wise is Sufficient.
attention out of touch individual, I am not after free stuff, i am after PLAYING THE PRODUCT I PURCHASED and make use of the subscription service I pay and subscribe to. in an ideal world downtime would only happen on the schedule days and that is fine, i am not saying NO maintenance (even tho world of tanks and EVE online etc can manage no maintenance days or 30 minutes) i am saying that when i literally can't play the product through no fault of my own then what am I paying for2 -
ArchMikem✭✭✭✭✭
✭✭✭✭✭VaranisArano wrote: »monktoasty wrote: »Just because it's on the tos doesn't mean they can't do somwthing out of care for their players..it just means they don't legally have to so stop bringing up the tos
Seriously, unless ZOS were required to give you compensation, they won't. They certainly havent in the past, no matter how,many threads beg for it.
Or demand it.CP2,100 Master Explorer - AvA Two Star Warlord - Console Peasant - Khajiiti Aficionado - The Clan
Quest Objective: OMG Go Talk To That Kitty!0 -
Juju_beans✭✭✭✭✭
✭monktoasty wrote: »I been around mmorpgs a long time since like..ever..and this request has rarely been granted if ever.
Blizzard used to do this in the early days of wow. Downtime after a patch could be up to 2-3 days.
This was 10 years ago and they did tag on extra days to subs. Didn't help those that used cc's for recurring charges but it did help those that used game cards.
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makreth✭✭✭✭✭VaranisArano wrote: »Here's the relevant portion of the TOS: https://account.elderscrollsonline.com/terms-of-service#_EN_Toc_06
6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES
ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.
ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.
this still is bad publicity whatsoever though... it's the anniversary event and many people joined over and 4 maintenances in 4 days is not a good picture...also remember the last group dungeon event....or the free play weekend at that time...Edited by makreth on April 10, 2018 11:32PM3 -
Bevik✭✭✭✭VaranisArano wrote: »Here's the relevant portion of the TOS: https://account.elderscrollsonline.com/terms-of-service#_EN_Toc_06
6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES
ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.
ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.
this still is bad publicity whatsoever though... it's the anniversary event and many people joined over and 4 maintenances in 4 days is not a good picture...also remember the last group dungeon event....or the free play weekend at that time...
Sadly nothing changed. Events, new players and the game just crashes.1 -
VaranisArano✭✭✭✭✭
✭✭✭✭✭VaranisArano wrote: »Here's the relevant portion of the TOS: https://account.elderscrollsonline.com/terms-of-service#_EN_Toc_06
6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES
ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.
ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.
this still is bad publicity whatsoever though... it's the anniversary event and many people joined over and 4 maintenances in 4 days is not a good picture...also remember the last group dungeon event....or the free play weekend at that time...
Does it matter? ZOS hasn't given compensation for downtime or maintenance since the game went B2Play as far as I can tell. Clearly they don't care about the impact of "bad publicity" or feel the need to compensate, no matter how many threads beg for it.0 -
rynth✭✭✭✭✭Lapin_Logic wrote: »President_PUG wrote: »Delusional:
It rained all weekend, so I called GOD for reimbursement of My days off. Then I called My Boss and complained that We should work less hours, and get more pay. The local grocery store manager looked at me weird when I suggested they should have more free stuff. I don't even know why I have to pay for food, I mean seriously every one needs it to survive, why don't farmers just give Me it? It's unfair my neighbor drives a better car then Me. This video game would be better if everything was free... like the last game..but it was boring.
Reality Check?
Maintenance in 2018 has lot more going on then just fixing a game. Internet attacks are happening daily, and if Your not fixing that DAILY Your seriously outta touch. Security is probably #1 reason right now game is going through all this maintenance. You think European server problem was ESO fault? I really,really...suggest, and its only a suggestion.Take a Broad view of whats going on in The Real World around YOU, realize it ain't all about you in your little safe cocoon playing a video game.
There is a War going on.Anonymous just warned IRAN keep your hands off Our Internet.When you start seeing headlines like that Your attention better be about 110% super-charged. A word to the wise is Sufficient.
attention out of touch individual, I am not after free stuff, i am after PLAYING THE PRODUCT I PURCHASED and make use of the subscription service I pay and subscribe to. in an ideal world downtime would only happen on the schedule days and that is fine, i am not saying NO maintenance (even tho world of tanks and EVE online etc can manage no maintenance days or 30 minutes) i am saying that when i literally can't play the product through no fault of my own then what am I paying for
I have no issues playing and I see well a great many people playing the game and seeing conversations in zone chat of people that play the game just fine. I see a lot go on in Cryodiil with people not having very man issues little to none. So, perhaps it is on your in end maybe your computer or internet connection. I have a friend who plays on xbox and hasn't had too many issues either other then sometimes ZOS/sometimes XBOX.When asked what he would do for a Klondike bar. Grand Moff Tarkin said "why I would blow up Alderaan."0 -
makreth✭✭✭✭✭VaranisArano wrote: »VaranisArano wrote: »Here's the relevant portion of the TOS: https://account.elderscrollsonline.com/terms-of-service#_EN_Toc_06
6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES
ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.
ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.
this still is bad publicity whatsoever though... it's the anniversary event and many people joined over and 4 maintenances in 4 days is not a good picture...also remember the last group dungeon event....or the free play weekend at that time...
Does it matter? ZOS hasn't given compensation for downtime or maintenance since the game went B2Play as far as I can tell. Clearly they don't care about the impact of "bad publicity" or feel the need to compensate, no matter how many threads beg for it.
Any serious company out there cares for their image and I'm sure Zos does too. Nevertheless, they are not obliged to compensate as stated in the TOS which you kindly provided. Eso won't always be as competitive in the coming monthhs/years out in the market and they have to find ways to overcome this somehow. A bad image will hurt the game even more.Edited by makreth on April 11, 2018 12:50AM0 -
Anotherone773✭✭✭✭✭
✭✭✭I dont really comment on these threads because if PC NA went down, the entire front page would be nothing but emoraging. We can pretend that is not true but we know it is and ive seen it here before. PC NA was down for a few hours while PC EU was up and their were like 5 threads on the front page with multiple pages of rage, demands, etc.
People are frustrated, they complain to vent. Its a once a year event, most people only have a small window to play in each day.
Is ZOS required to give compensations? No, you agreed to their TOS. You can say that is illegal where you are from but i assure you that Zenimax has an entire team of lawyers that specialize in business law that make sure they do what is necessary. That is why they recently changed the TOS because they had to update it mostly for some new EU laws.
Should ZOS give compensation? Absolutely. Its great PR and marketing. Happy customers spend more money. Also you want reviews of your game filled with happy customers not ones complaining about service and bugs and other issues. Forums that are filled with people complaining about problems with the game leave a bad impression. I cannot believe in this day and age game companies have not learned the importance of maintaining good customer relations and the power of the internet and google. I checked reviews for this game and the forums before i even downloaded, as i did many others. To see if it was worth taking a chance on a B2P game. That was months ago and their wasnt a lot of complaining on the forums. Though if i looked at it today and scrolled a few pages back, i might be inclined to skip it and maybe check back in a year to see if its dead or improved.
I passed many games up when i decided to play ESO, for that very reason. So PR is important especially with such easy access to other peoples opinions and experiences. Game companies are slow to learn this. And their are quite a few companies that i wont buy games from because of how they are.
Its not a requirement they make a good will gesture, but it will do far more for them than their current way of going about things.
PS: Im american and play on PC NA.4 -
MajesticHaruki✭✭✭✭✭We are already getting compensated. Free crown crates, pets and mounts, awesome events that not only save you a lot of time from farming but also give you many opportunities to turn a profit.PC/EU @MajThorax Sorcerer and Housing Decorator prodigy
In my spare time I collect materials and run away from mudcrabs0 -
exiars10✭✭✭✭I don't want any compesation - just extend event for several days in European server.Aldmeri Dominion (PC EU via Steam)
The cowardly Wood Elves are best noted for their unwillingness to engage in a face-to-face attack; a Bosmer will strike at you from every side except the front. You won't cross swords with a Bosmer, but you might catch an arrow in the throat. Be wary in forests and jungles, and watch your back.2 -
Slick_007✭✭✭✭✭
✭its not worth their time to explain to you that its not worth your time.
my old job used to compensate customers for internet outages of reasonable length. one particular customer called up and demanded compensation for an hour. so i said fine. this is how we work out compensation:
Your monthly cost x 12 / 365 / 24 = 1hr. For that 1 hour you paid 6.8c so thats what youre entitled to. That enraged him further.
so lets use that on ZOS: $13 x12 /365 /24 = You are entitled to 1.7c compensation per hour of downtime (thats compensation worthy).
Do you really think thats worth your time or theirs? Would it make you feel better or worse if they compensated you that?0 -
Willyoke✭✭✭Motherball wrote: »It sounds like you are against paying for maintenance. I think its a good idea for them to compensate players, but I don’t know any businesses that do that. Im sure there are some but I’ve never been compensated on anything besides pro-rated insurance and vehicle registration.
The company I work for always compensates for service issues. It's very normal and should be expected.0 -
Universe✭✭✭✭✭
✭✭
Some videos I recorded for fun: Main character:
PC EU main: Universe - AD magicka Sorcerer, Former Emperor, Grand Overlord, The Merciless, Trial Bosses Solo Champion
Top alts: Genius(stamina/sagicka Dragonknight) The Force(stamina Nightblade) and other chars.
PC NA main: The Magic - AD magicka Sorcerer
Started playing ESO in beta & early access
User_ID: Daedric_Prince0 -
Shardan4968✭✭✭✭✭
✭I know that Zeni don't have to compensate us, but some free stuff is always nice to have and it never hurts to ask you know...
PC/EU0 -
red_emu✭✭✭✭✭
✭✭I get that it's a business and refunding a few pennies every time would be pure silly, but what about a free crown crate? That would be nice. Then again in terms of service they don't guarantee servers to ever be online.... So they could just turn the servers off for 6 months and you wouldn't be due any compensation.PC - EU:
Falathren Noctis - AD MagNecro
Falathren - AD StamSorc
Falathren Eryndaer - AD StamDen
Falathren Irimion - AD MagPlar
Talagan Falathren - AD StamDK
Falathren Infernis - AD MagDK
Your-Ex - AD MagBlade0
https://www.youtube.com/watch?v=B3KBuQHHKx0
