Dude, same exact thing happened to me. From the "booted from server" to "Your login info is wrong, blah blah blah" Its complete bogus how we pre-order because ZeniMax hyped up the Early Access shenanigans and I bet thousands of users are all banging their heads on the wall (just like I am). I sent in a EMAIL and PHONE request at least 5 hours ago with no answer, so I'm starting to wonder if the customer support really care about any of this. Its terrible because its nothing that we did and we pretty much pre-ordered for nothing. We should definitely get compensated, but I highly doubt that will happen.

Wait till you see their "customer service" solution to this problem from what I have been reading:
"Have you made sure your using the user ID ingame? Due to large volumes of logins sometimes some players cant connect in-game and they need to wait for a while before they try to connect again."
plus
"We will assume your issue has been resolved"

What a joke!!! You see thousands of people having the same issue. DOHHHHH!!! There's a problem guys! Tend to it already

Saerydoth wrote: »

I just got this as well. I'm really supposed to be sleeping anyway, as I have to work in 4 and a half hours. Guess this is just their way of saying "Hey, you need to be sleeping. No game for you."

Blizzard always did maintenance on Tuesday mornings, because that was the time when the fewest people were on...maybe Zenimax decided on the same. Anyone that things ESO won't need regular (at least weekly) maintenance is deluding themselves.

It's not maintenance, my friend whom I level with can log on fine..

NYR12690 wrote: »

Nope, they already posted that schedule. Europe has it on Tuesdays and Sundays, but Americans (MEME!) has it on Wednesdays and Sundays.
https://help.elderscrollsonline.com/app/answers/detail2/a_id/4320

I'm playing on North American servers - no maintenance and yet same problem as a lot of other user's also complaining about the exact same problem.

NYR12690 wrote: »

Europe has it on Tuesdays and Sundays..

And Tuesday's was cancelled. Look like that may change :-)

This is way too many people to not get any formal response from Bethesda. Anyone pondering whether they'll pay for the subscription will be leaning towards a "No" at this rate.

NYR12690 wrote: »

I'm leaning towards a refund or calling up my bank and reporting this transaction as a fraud because it pretty much is at this point.

It's not even launch day yet, can't exactly call this fraud, just relax and come back in a few hours.

It's launch day for the people who preordered it. They advertised and hyped it for months. Preorder Imperial set and get a 5 day head start. They shouldn't have hyped that up if "large volumes of logins sometimes some players cant connect in-game and they need to wait for a while before they try to connect again." BOY OH BOY, I can't wait till launch day. No one will be allowed on. You think this is large volume. thats cute

They just wrote back to me the most annoying response in the whole world:
Good Morning my name is Tinere!! I will be your agent today!! I hope this Helps!!! Thank You!!1


In most cases, the "Login Error" message appears when players identify themselves by their e-mail addresses instead of their UserIDs. Players should use their UserID to confirm their identity as the account owner instead of their e-mail address.
If they are not sure what their UserID is, they should visit https://account.elderscrollsonline.com/. On this page, click on the "Forgot UserID" link and follow the directions to have their UserID sent to them

My response:
You got to be kidding me? That is the "technical support" that you just gave me. Can you guys stop giving half ass answers and fix this problem that everyone is having. OF COURSE I USED MY USER ID. I was playing the game and then got booted. Why the hell would i use my email address? STATUS: SOLVED?! STATUS:UNSOLVED till I can log in or get a full refund. THIS IS RIDICULOUS!

Well, I wrote a long email to them asking to speak to their manager and they respond to me like this
"Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 120 days.

We look forward to working with you again should you need us!"

I wish I could play the game I pre ordered... and that I at least could get a proper answer by support on what's going on what's being done about it and about when they expect me to be able to play again, other than just that it's been passed on...

Not being able to play all day sucks because I got work for the rest of the week until next saturday...

to be honest its just plain insulting, I have been playing MMO's for years and I know BS when I see it. they should know that most of us are gaming veterans, I guess they assume they already have our money so what can we really do about it?

So who here is buying a subscription?

Saerydoth wrote: »

They need a way to view tickets you have submitted on the website so you can check the status of things like this.

Good suggestion.

I even did a forgot userid just now to make sure they hadn't messed up my userid. nope. my userid is correct. and I can still log into the website with it.

of course it's still not being recognized by the game. 7 hours after I got booted from server. that's a full day of not being able to play and a customer support who don't care.