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Does Zenimax needs to improve the servers?

  • Lifecode666
    Lifecode666
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    Yes.
    I have played since Beta and the serverside is awful.

    To be honest it feels worse now then ever before.

    Cyrodil is unplayable at peak hours, but the worst is that now i even have spikes in 4 man dungons.

    Taking a normal pledge, but we wipe sometimes because of so heavy spikes we don't know what is going on.
    Can't bar swap, skills doesn't work.

    I have never in my life played a game so good, but so unbelivable bad handled by company.
    Up the hornz
  • eso_lags
    eso_lags
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    ✭✭
    Yes.
    I have played since Beta and the serverside is awful.

    To be honest it feels worse now then ever before.

    Cyrodil is unplayable at peak hours, but the worst is that now i even have spikes in 4 man dungons.

    Taking a normal pledge, but we wipe sometimes because of so heavy spikes we don't know what is going on.
    Can't bar swap, skills doesn't work.

    I have never in my life played a game so good, but so unbelievable bad handled by company.

    Obviously there have been games worse, but you are sooo right with this statement. I love this game so much and just want to play. And I've never played an mmo or any game as big as this (or thats been out for as long) that has issues like this and pretty much silence from the devs. Its like i was saying in a post i made a few days back, i would expect regular updates on this issues from a mmo dev. Updates on the forums, eso live, the main website, and the log in screen.

    I have played archeage, bdo, wow, lotro, oaco, rift, and other mmos and never have i seen anything like this. Again thats not to say that it doesn't happen, or that it hasn't happened in those games just that i haven't seen it like it is here. This is scandalous. I mean this is zenimax media. This is bethesda. This is zos. There is no excuse.

    Anyway, i am leveling up a PC character now. I am going to leave my 2+ years on xbox (for now) and play on pc for a while. Once i get to about 300 CP and can hold my own ill gauge how much better it is. Because i can tell you that if im dueling in mournhold at 4am on a tuesday, were all lagging. If I'm playing in shor at 3pm on a monday, were all lagging. And if im playing in vivec @ 3am on a wedsday or 6pm on a friday, It is 100% unplayable. It doesnt matter, vivec is completely busted and I refuse to even bother trying to play like that..

    So if anyone can let me know how bad PC is id appreciate it. Ill test for myself, but i would like to know what im in for anyway.
    Edited by eso_lags on February 8, 2018 7:16AM
  • Devilhand
    Devilhand
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    Yes.
    I have played since Beta and the serverside is awful.

    To be honest it feels worse now then ever before.

    Cyrodil is unplayable at peak hours, but the worst is that now i even have spikes in 4 man dungons.

    Taking a normal pledge, but we wipe sometimes because of so heavy spikes we don't know what is going on.
    Can't bar swap, skills doesn't work.

    I have never in my life played a game so good, but so unbelivable bad handled by company
    .

    Those two statements are the perfect description of what i think.

    Over 93% voted YES or want a server performance improvement. Forums is a little representation of the whole game community, YET if you take this poll to the casual player IN GAME, it will be similar if not 99%.

    ZOS, show us some attention at least and respond what are your plans to fix this. Many of us pay subcription to play the game online, and is unaceptable to have such a bad performance in your end.
  • Kanar
    Kanar
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    For the past 2 weeks I've been having lag spikes every 5 min or so especially during heavy battles. Ping goes up to 999+ and I can't do anything.

    I'm not playing anymore and at the request of my friends started troubleshooting (they're not seeing same issues). Yesterday I verified it's not in my house (tested multiple pcs, bypassed router, ect) and started network analysis. My route goes through NY so I'm wondering why people think the servers are in Dallas? Anyone have evidence of this? What IPs do you use for game servers?
  • MakoFore
    MakoFore
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    worse than its ever been right now. had to leave2 trials this week due to server performance.

    please update ur servers ZOS! we ve been crying about performacnec - since the beginning.
    everyone likes the "game" - hates the way it plays. i play sometimes in a gaming cafe just for social reasons as my friends play their games, etc. this game performs worse than all others in the place. yet we all agree- if it did perform well- and if it was balanced. itd be the best game in the place. sucks to see its potential not lived up to - because even as gamers we have something invested in the future of the game. some want to make money as streamers, some want to play for fun, some want it to be an esport - like battlegrrounds, etc, whatever- its all good for the health of the game and the community.
    but none of that happens if this game plays the way it is currently.
  • D0PAMINE
    D0PAMINE
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    Im still having issues with getting booted randomly, it's quite irritating.
    Edited by D0PAMINE on February 9, 2018 1:21AM
  • Elong
    Elong
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    If this was released as it is today, you'd have grounds to demand a refund, it's unplayable for most people's prime hours. Absolutely shocking.
  • Elong
    Elong
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    Get a dev or a mod onto PC NA Vivec right now, this moment, and tell me it's fine.

    9.29pm Pacific Coast time.
  • Vapirko
    Vapirko
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    Should keep bumping this thread to get more votes than any poll ever on this forum.
  • ccfeeling
    ccfeeling
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    Elong wrote: »
    Get a dev or a mod onto PC NA Vivec right now, this moment, and tell me it's fine.

    9.29pm Pacific Coast time.

    LOL , I can't even open the keep gate :#
    Edited by ccfeeling on February 9, 2018 3:51AM
  • MCBIZZLE300
    MCBIZZLE300
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    Please id rather they fixed the servers than bring any new content out for the next 6 months! I would endure a fortnite of maintenance in order to let them fix this. Console is a joke right now.
  • GreenhaloX
    GreenhaloX
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    The lagging and crashing have improved quite a bit, since we are months after CWC release. Both are normally at its peak during the first few weeks or month following a DLC release. It was so bad during the first month of CWC, and Morrowind, for that matters. For the past month, lagging and crashing only typically spike during a big zerg on zerg fight in PvP, or at times, during boss fights in PvE. Before, I would crash bluescreen or whatever just rolling around on my mount. I also have gotten the occasional crashes (not bluescreen; just screen froze) during combat (non-zerg) here and there in both PvP and PvE, but nowhere near as bad as it was a couple months ago. I'm just fretting when this next DLC will be release, and as history have repeated itself, we will likely experience some more growing pains during the first month of the new DLC. I would just like them to both improve their servers, if that is what need be and keep putting out the DLCs and chapters (in a perfect world, perhaps?)
  • Etrella
    Etrella
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    Quiet!! Giving us My little Pony is far more Important.
  • GreenhaloX
    GreenhaloX
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    Etrella wrote: »
    Quiet!! Giving us My little Pony is far more Important.

    I'm still waiting on my dragon pet and mount..
  • DieAlteHexe
    DieAlteHexe
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    Etrella wrote: »
    Quiet!! Giving us My little Pony is far more Important.

    Pretty sure that the folks working on the store content aren't the ones working on the network issues.

    In fact I'd bet on that. :)

    Dirty, filthy casual aka Nancy, the Wallet Warrior Carebear Potato Whale Snowflake
  • iNSiPiD1
    iNSiPiD1
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    frausty wrote: »
    Servers, Servers, Servers, Servers, Servers, Servers - god this is boring.

    Look, there is a performance issue - everyone, including us as players, ZOS, hardware and console manufacturers will accept this as a fact. I speak from experience here that if you have an inherent performance issue, just throwing more servers at a problem is unlikely to fix the issue. I design large infrastructure and cloud systems for a living for one of the top 3 IT outsources in the world. I am repeating other posts I have made on this issue but it's not just a case of money. The main component required is time, patience and some very clever people to dissect every element of the game to understand the multiple issues that will be causing the performance issues, (and there is likely more than one). It may be that it simply can't be fixed. Take Microsoft Windows. They patch and release service packs but eventually, to fully address the issues, they have to release a new version. The same applies here. The same when Nvidia release driver updates and so it goes on.

    Offer something constructive or stop posting and blaming forum moderators for not giving you an answer. I wouldn't necessarily tell a client how something is designed if it lived in our private cloud so why are you expecting ZOS to do the same. There are a number of ethical, legal and commercial reasons why this wouldn't happen in the real world. I personally would love to know to see if I could offer some constructive advice but I am being disingenous with this thought as they probably already have people giving them this.

    If you hate the gameplay so much stop playing. The mods came on here and said the issues are being worked on - do you think there are patch and maintenance windows for no other reason than to annoy you? If everyone who moans stops playing either the game will fold, the game will remain but will not be developed or they will eventually crack the issues. Whichever one of these scenarios happens if you are not playing you will have nothing to be upset about and if they fix the issues then you can come back to the game we all want to see.

    There is nothing constructive in any of the posts on this subject and to be honest I don't know why I respond. You don't exactly spend a vast sum of money to play this game, compared to how much you spend on your PC, Console, Internet link etc and I firmly believe you should take that in to consideration - even as a subscriber, (as I am). In total I spend £8.99 a month plus £20 for the game. Given that a new version of Windows will likely cost you over £100 on release day, a new graphics card will cost £300+, your Starbucks coffee costs almost £5 then are you really getting bad value for money?

    95% of the time the came works fine for me. The bits that don't currently I simply either avoid or play at a non-peak time. This is a small compromise I make to enjoy the game whilst the issues persist. Shame we all can't be so considerate.

    What players offer is feedback, and that feedback is constructive, so long as it doesn't devolve into pointless arguments. This is one of the few issues that this community DOES agree on, as you can see by the votes.

    It seems as though people such as yourself, who develop IT infrastructures, should be contacting ZOS and offering your services to them. That would be "constructive" by your definition.

    Also, you need to have compassion for the players who have been here for many years, and who feel slighted by timelines and promises that ZOS hasn't met.

    Switching gears, consider a different game, Path of Exile (POE). They had a massive problem with desync and it essentially rendered melee characters unplayable at high levels. We had arguments on the forums about it for a LONG time, and there were two sides to the camp, one side argued it would never be fixed, and another argued it would be.

    Eventually, years later, POE released an update that FIXED desync by utilizing lockstep. It had some small drawbacks if you didn't have low latency, but they effective resolved the biggest player complaint in the game. They did it by listening to the constructive feedback the community offered, caring about the problem, informing the community, and hiring the talent needed to solve it.

    This problem CAN be solved, ZOS just isn't prioritizing it right now, and that's what frustrates people.
    Edited by iNSiPiD1 on February 9, 2018 2:53PM
  • eso_lags
    eso_lags
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    ✭✭
    iNSiPiD1 wrote: »
    frausty wrote: »
    Servers, Servers, Servers, Servers, Servers, Servers - god this is boring.

    Look, there is a performance issue - everyone, including us as players, ZOS, hardware and console manufacturers will accept this as a fact. I speak from experience here that if you have an inherent performance issue, just throwing more servers at a problem is unlikely to fix the issue. I design large infrastructure and cloud systems for a living for one of the top 3 IT outsources in the world. I am repeating other posts I have made on this issue but it's not just a case of money. The main component required is time, patience and some very clever people to dissect every element of the game to understand the multiple issues that will be causing the performance issues, (and there is likely more than one). It may be that it simply can't be fixed. Take Microsoft Windows. They patch and release service packs but eventually, to fully address the issues, they have to release a new version. The same applies here. The same when Nvidia release driver updates and so it goes on.

    Offer something constructive or stop posting and blaming forum moderators for not giving you an answer. I wouldn't necessarily tell a client how something is designed if it lived in our private cloud so why are you expecting ZOS to do the same. There are a number of ethical, legal and commercial reasons why this wouldn't happen in the real world. I personally would love to know to see if I could offer some constructive advice but I am being disingenous with this thought as they probably already have people giving them this.

    If you hate the gameplay so much stop playing. The mods came on here and said the issues are being worked on - do you think there are patch and maintenance windows for no other reason than to annoy you? If everyone who moans stops playing either the game will fold, the game will remain but will not be developed or they will eventually crack the issues. Whichever one of these scenarios happens if you are not playing you will have nothing to be upset about and if they fix the issues then you can come back to the game we all want to see.

    There is nothing constructive in any of the posts on this subject and to be honest I don't know why I respond. You don't exactly spend a vast sum of money to play this game, compared to how much you spend on your PC, Console, Internet link etc and I firmly believe you should take that in to consideration - even as a subscriber, (as I am). In total I spend £8.99 a month plus £20 for the game. Given that a new version of Windows will likely cost you over £100 on release day, a new graphics card will cost £300+, your Starbucks coffee costs almost £5 then are you really getting bad value for money?

    95% of the time the came works fine for me. The bits that don't currently I simply either avoid or play at a non-peak time. This is a small compromise I make to enjoy the game whilst the issues persist. Shame we all can't be so considerate.

    What players offer is feedback, and that feedback is constructive, so long as it doesn't devolve into pointless arguments. This is one of the few issues that this community DOES agree on, as you can see by the votes.

    It seems as though people such as yourself, who develop IT infrastructures, should be contacting ZOS and offering your services to them. That would be "constructive" by your definition.

    Also, you need to have compassion for the players who have been here for many years, and who feel slighted by timelines and promises that ZOS hasn't met.

    Switching gears, consider a different game, Path of Exile (POE). They had a massive problem with desync and it essentially rendered melee characters unplayable at high levels. We had arguments on the forums about it for a LONG time, and there were two sides to the camp, one side argued it would never be fixed, and another argued it would be.

    Eventually, years later, POE released an update that FIXED desync by utilizing lockstep. It had some small drawbacks if you didn't have low latency, but they effective resolved the biggest player complaint in the game. They did it by listening to the constructive feedback the community offered, caring about the problem, informing the community, and hiring the talent needed to solve it.

    This problem CAN be solved, ZOS just isn't prioritizing it right now, and that's what frustrates people.

    Exactly. It seems like they will not invest the time and resources into fixing it. I am not even going to respond to this other guy that you were responding to because he seems like one of the few that just doesn't get it. Im not sure If thats because he is casual with the game or is one of the lucky few who doesn't have these issues..

    But anyway its like ive said many times, with an issue as massive as this i would expect regular updates from zos on the issue. Through the forums, the main website, eso live, reddit, etc.. 10+ months ago I used to say i would be happy with "we are actively working on the performance" but now that isn't good enough any more.. This is far to big and has gone on for too long..

    The one thing i can agree with that guy on is that its not the fault of forum mods and they dont have anything to do with it. All they can do is pass the message along (if that).. Regardless of whos fault it is, i think the only thing we can do is get a massive post together. This one seems to be doing good. If enough people vote MAYBE it will get their attention. But i think its more likely they wont really comment much on the issue until they decide to invest the time and resources into getting it fixed (if they ever do)..
  • Kanar
    Kanar
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    Etrella wrote: »
    Quiet!! Giving us My little Pony is far more Important.

    Pretty sure that the folks working on the store content aren't the ones working on the network issues.

    In fact I'd bet on that. :)

    You again. Here's an idea: employees working on art assets cost money; employees working on network performance cost money. Money is limited. Therefore, more money spent on art means less money spent on network.

    Oh but I guess in your tiny world where you ran a dev house, each employee was unique, irreplaceable,and utterly tied to their project such that there was no way to shuffle resources between projects. Hey, welcome to the world of real development! (Zos seems to reside there despite some hints to the contrary).
  • DieAlteHexe
    DieAlteHexe
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    ✭✭
    Kanar wrote: »
    Etrella wrote: »
    Quiet!! Giving us My little Pony is far more Important.

    Pretty sure that the folks working on the store content aren't the ones working on the network issues.

    In fact I'd bet on that. :)

    You again. Here's an idea: employees working on art assets cost money; employees working on network performance cost money. Money is limited. Therefore, more money spent on art means less money spent on network.

    Oh but I guess in your tiny world where you ran a dev house, each employee was unique, irreplaceable,and utterly tied to their project such that there was no way to shuffle resources between projects. Hey, welcome to the world of real development! (Zos seems to reside there despite some hints to the contrary).

    See here's the thing...you apparently have taken a dislike to me and/or my commentary. Fair enough. I've found that when that occurs, I don't have time for surly, rude people whether they be right or wrong. Life's simply too short. So, I'm going to demonstrate what I've found to work a treat for people who behave like that and cannot manage to disagree with someone without being an arse about it.

    Here, I'll demonstrate...

    Dirty, filthy casual aka Nancy, the Wallet Warrior Carebear Potato Whale Snowflake
  • DMuehlhausen
    DMuehlhausen
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    The servers are just the start of it. I shouldnt find this many bugs in a live game. And they arent minor bugs. I have abilities that double fire, abilities that dont fire, i keep attacking long after i stop pushing buttons, i dont attack despite pushing buttons. Abilities fire late, sync issues cause me to be standing in the bad ichy stuff giving me boo boos but i dont realize it because nothing is syncing. During all of this the game says im running 50-80 FPS and 100-150ms ping. Tonight in a dungeon i dodged nearly a full 2 seconds after tapping the key. Half the time i cant get roll dodge to work.

    All of these problems are really bad in instances, especially dungeons.... wait is the ZOS way of making dungeons harder?

    What you're describing with skills is lag, not bugs. The game isn't responding when you push something. Two different things.
  • Kanar
    Kanar
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    itzTJ wrote: »

    Yeah but that one is about why the lack of attention to performance will cause ESO to lose marketshare, whereas this thread is a poll asking the users if they feel performance should be improved. Both are valid threads on different topics so neither should be closed, and we should all post in both.
  • Kanar
    Kanar
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    Accidental DP
    Edited by Kanar on February 9, 2018 9:06PM
  • FloppyTouch
    FloppyTouch
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    Duh
  • temjiu
    temjiu
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    I didn't vote because I feel your poll is too limiting and directional. Your forcing people to choose one of two drastic choices. Why not have a choice to add new content, but also push server stability to the forefront as well?

    It's not like they only have one dev, and they have to choose which direction they will go. They can move resources to multiple areas.

    If you added a third option, to do both, I may vote. As it is this poll is forcibly misleading.
  • makreth
    makreth
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    improve servers? Nah....


    Just improve and add more loading screens! We need more than just one.....

    mDgbwxA.jpg

    Of course they can be in crown store for everyone to purchase.
    Edited by makreth on February 9, 2018 10:08PM
  • Devilhand
    Devilhand
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    I invite ZOS to get in VIVEC NA right now, 6pm east coast time and tell us the game working as intended...

    Cant weapon swap, cant use keep doors, Players and objects not rendering/loading, 10 second delay on every single skill...

    LAG everywhere.

    Unaceptable as a ONLINE game to have this terrible performance.

    Once again, what does the developers will do or are planning to do to solve this issue?. It has been present for over 3 years now and its only getting worse. No more false promises, need solutions.

    First time I play such a great game, with so little love and care by the developers. Bugs, unbalance and most important bad performance keeps growing.

    @ZOS_JessicaFolsom @ZOS_GinaBruno @ZOS_Wrobel
  • Devilhand
    Devilhand
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    temjiu wrote: »
    I didn't vote because I feel your poll is too limiting and directional. Your forcing people to choose one of two drastic choices. Why not have a choice to add new content, but also push server stability to the forefront as well?

    It's not like they only have one dev, and they have to choose which direction they will go. They can move resources to multiple areas.

    If you added a third option, to do both, I may vote. As it is this poll is forcibly misleading.

    I'm sorry, but I made the poll based on what is urgent and history of ZOS patches. They keep adding new content, etc. Yet they are unable to solve issues in the game since it was launch, and more important the performance is just getting worse and worse.
    So if they are unable to even improve the performance in past years, but at same time adding content means they should focus all their resources in fixing the damm game before adding more things.

    Your call if you dont want to vote, but from experience they are incapable of doing both at same time. I doubt they can even fix the performance by now.
  • Ydrisselle
    Ydrisselle
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    Kanar wrote: »
    Etrella wrote: »
    Quiet!! Giving us My little Pony is far more Important.

    Pretty sure that the folks working on the store content aren't the ones working on the network issues.

    In fact I'd bet on that. :)

    You again. Here's an idea: employees working on art assets cost money; employees working on network performance cost money. Money is limited. Therefore, more money spent on art means less money spent on network.

    Oh but I guess in your tiny world where you ran a dev house, each employee was unique, irreplaceable,and utterly tied to their project such that there was no way to shuffle resources between projects. Hey, welcome to the world of real development! (Zos seems to reside there despite some hints to the contrary).

    Yeah, artists are usually professionals in netcode too. Wait, they aren't, they can't be shuffled there.

    So your solution is essentially fire the art team, and replace them with network specialists. I'm quite sure that will cost more money in long term than just keeping everything the same as is now.
  • Devilhand
    Devilhand
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    Ydrisselle wrote: »
    Kanar wrote: »
    Etrella wrote: »
    Quiet!! Giving us My little Pony is far more Important.

    Pretty sure that the folks working on the store content aren't the ones working on the network issues.

    In fact I'd bet on that. :)

    You again. Here's an idea: employees working on art assets cost money; employees working on network performance cost money. Money is limited. Therefore, more money spent on art means less money spent on network.

    Oh but I guess in your tiny world where you ran a dev house, each employee was unique, irreplaceable,and utterly tied to their project such that there was no way to shuffle resources between projects. Hey, welcome to the world of real development! (Zos seems to reside there despite some hints to the contrary).

    Yeah, artists are usually professionals in netcode too. Wait, they aren't, they can't be shuffled there.

    So your solution is essentially fire the art team, and replace them with network specialists. I'm quite sure that will cost more money in long term than just keeping everything the same as is now.

    So tell me, whats the point of having art, etc if you cant play the game properly due to performance?

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