How my discussion of Transfer of account over NA and EU servers discussion with ESO support went

MLGProPlayer · January 2018

Ydrisselle wrote: »

I don't know any MMO in which it's possible to transfer characters (and their successes/possessions) between continents... so if you got something on US servers, you have to grab them again on EU servers.

Ever heard of an MMO called Guild Wars 2? Star Wars: The Old Republic?

CyborgPlatypus · January 2018

Wow you're rude! You've either never worked in customer service or you're 5. Even if you have a legitimate concern your spoilt attitude makes me feel no sympathy for you at all.

MLGProPlayer · January 2018

Linaleah wrote: »

Ydrisselle wrote: »

I don't know any MMO in which it's possible to transfer characters (and their successes/possessions) between continents... so if you got something on US servers, you have to grab them again on EU servers.

SWTOR. for all the game's issues, not only accountwide purchases are genuinely accountwide, but you CNA in fact transfer characters between US and EU.

that said, its the only MMO that I personaly know of. WoW doesn't even have the same client between US and EU, you have to buy the game over, to play on EU realms

GW2 does it as well. It's a pretty standard feature in modern MMOs. WoW is an exception because it came out 14 years ago when server technology was much more primitive. There is really no excuse for an MMO released in 2014 to not have the feature though.

MLGProPlayer · January 2018

sdtlc wrote: »

Spent 200 bucks and thinks he's a special lil flower to be taken care off, ...

$200 is a lot of money to spend on one game.

Kel · January 2018

MLGProPlayer wrote: »

Linaleah wrote: »

Ydrisselle wrote: »

I don't know any MMO in which it's possible to transfer characters (and their successes/possessions) between continents... so if you got something on US servers, you have to grab them again on EU servers.

SWTOR. for all the game's issues, not only accountwide purchases are genuinely accountwide, but you CNA in fact transfer characters between US and EU.

that said, its the only MMO that I personaly know of. WoW doesn't even have the same client between US and EU, you have to buy the game over, to play on EU realms

GW2 does it as well. It's a pretty standard feature in modern MMOs. WoW is an exception because it came out 14 years ago when server technology was much more primitive. There is really no excuse for an MMO released in 2014 to not have the feature though.

Two MMO's out of the hundreds on the market does not make it a standard feature....it makes it the exception to the rule.

JamieAubrey · January 2018

I found out that nothing is transfered over servers. Nothing. Its like starting from scratch and you lost everything you paid for.

That's pretty much how it goes, once you commit your in it for the long haul

imredneckson · January 2018

As much as I would like to have my outfits, CP, and items transferable between EU and NA it just won't happen. Whether this is a way to get money from player or if they just can't do it I have no idea but the customer support team has their hands full most of the time dealing with loads of BS. They aren't bad people even though they may get under our nerves sometime because they either are unable to help because they just can't or because they are barred from doing so by their higher ups.

Edit: word correction

MLGProPlayer · January 2018

jabrone77 wrote: »

MLGProPlayer wrote: »

Linaleah wrote: »

Ydrisselle wrote: »

I don't know any MMO in which it's possible to transfer characters (and their successes/possessions) between continents... so if you got something on US servers, you have to grab them again on EU servers.

SWTOR. for all the game's issues, not only accountwide purchases are genuinely accountwide, but you CNA in fact transfer characters between US and EU.

that said, its the only MMO that I personaly know of. WoW doesn't even have the same client between US and EU, you have to buy the game over, to play on EU realms

GW2 does it as well. It's a pretty standard feature in modern MMOs. WoW is an exception because it came out 14 years ago when server technology was much more primitive. There is really no excuse for an MMO released in 2014 to not have the feature though.

Two MMO's out of the hundreds on the market does not make it a standard feature....it makes it the exception to the rule.

Those are among the biggest MMOs out right now. Random shovelware/indie MMOs not having the feature is irrelevant. It's standard among big budget MMOs.

MLGProPlayer · January 2018

imredneckson wrote: »

As much as I would like to have my outfits, CP, and items transferable between EU and NA it just won't happen. Whether this is a way to get money from player or if they just can't do it I have no idea but the customer support team has their hands full most of the time dealing with loads of BS. They aren't bad people even though they may get under our nerves sometime because they either are unable to help because they just can't or because they are barred from doing so by their higher ups.

Edit: word correction

They definitely can't do it. Their servers aren't set up to accomodate it. Which is the frustrating part. This was a huge budget MMO, published by one of the biggest publishers in gaming, and they overlooked such a basic feature.

MLGProPlayer · January 2018

imredneckson wrote: »

As much as I would like to have my outfits, CP, and items transferable between EU and NA it just won't happen. Whether this is a way to get money from player or if they just can't do it I have no idea but the customer support team has their hands full most of the time dealing with loads of BS. They aren't bad people even though they may get under our nerves sometime because they either are unable to help because they just can't or because they are barred from doing so by their higher ups.

Edit: word correction

This game actually has really good CSR.

SpearDusk · January 2018

Nothing wrong with the customer support employee. But the customer himself needs sorting out lol

Kel · January 2018

MLGProPlayer wrote: »

jabrone77 wrote: »

MLGProPlayer wrote: »

Linaleah wrote: »

Ydrisselle wrote: »

I don't know any MMO in which it's possible to transfer characters (and their successes/possessions) between continents... so if you got something on US servers, you have to grab them again on EU servers.

SWTOR. for all the game's issues, not only accountwide purchases are genuinely accountwide, but you CNA in fact transfer characters between US and EU.

that said, its the only MMO that I personaly know of. WoW doesn't even have the same client between US and EU, you have to buy the game over, to play on EU realms

GW2 does it as well. It's a pretty standard feature in modern MMOs. WoW is an exception because it came out 14 years ago when server technology was much more primitive. There is really no excuse for an MMO released in 2014 to not have the feature though.

Two MMO's out of the hundreds on the market does not make it a standard feature....it makes it the exception to the rule.

Those are among the biggest MMOs out right now. Random shovelware/indie MMOs not having the feature is irrelevant. It's standard among big budget MMOs.

Ok..two big budget MMO's still does not make it standard.
7/10 would be standard. Not 2/10..

http://massivelyop.com/2017/12/06/perfect-ten-the-healthiest-live-mmorpgs-at-the-end-of-2017/

Your argument still doesn't hold up.

Izaki · January 2018

Did you really expect them to do something after the hateful emails you've sent them?

ThinkerOfThings · January 2018

While I would like to see a transfer service, in my case between Xbox and pc ( long story my x plays on pc and my bro plays on Xbox, so I rerolled on Xbox) and would like to see a paid transfer service between console and pc, harassing a cs rep will get you no where.

Danikat · January 2018

People like you are the reason people hate working in customer service. You're demanding something the person responding to you cannot do, and cannot make possible even if they want to and you're trying to use your (likely miniscule compared to other players) purchase history and play time to lord it over them and act like you're a special case and your demands must be met.

To be fair it's far from the most absurd I've heard. That's a tie between the guy who told me I should have EU law changed, immediately, so he could save £200 on his planning application and the woman (in a different job) who demanded that I contact Nintendo and have them release Mario Kart on the Xbox and then deliver a copy to her so she didn't have to "waste her time" coming in again.

If you're lucky the best possible reaction you could have gotten to your "request" is that the support person genuinely sympathised, and added your ticket to a list of identical requests they've gotten so someone can forward it to the developers, so they can determine exactly how impractical it is to enable server transfers and let the PR guys know it's an issue so they can be tactful when it comes up in announcements and things.

If you're unlucky the support person added your ticket to the list of ones the team laughed about over lunch, to help ease the stress of their job, and it had been completely forgotten about by the end of the day.

Ydrisselle wrote: »

I don't know any MMO in which it's possible to transfer characters (and their successes/possessions) between continents... so if you got something on US servers, you have to grab them again on EU servers.

Guild Wars 2 allows it. But that's because your entire account is only on one server at a time. You can't transfer a character, you transfer your entire account together. There's also some limitations build into the game to enable that - for example all your characters have to be on one server, you can't spread them around or even have characters on both NA and EU servers (unless you buy a 2nd account) and also character names are game wide. If anyone, anywhere on any server has a name then it's taken across the whole game and no one else can use it.

I suspect it's one of those things where either the server architecture and the game is designed right from the start to allow it, and then it's possible, or it's not and then it's impossible.

Derra · January 2018

MLGProPlayer wrote: »

Ydrisselle wrote: »

I don't know any MMO in which it's possible to transfer characters (and their successes/possessions) between continents... so if you got something on US servers, you have to grab them again on EU servers.

Ever heard of an MMO called Guild Wars 2? Star Wars: The Old Republic?

daoc transferred all EU chars to US like 10 years ago. I don´t even know why devs don´t setup their architecture that way in the first place.

Server transfers seem to be the golden cash cow if you planned ahead to easily allow the process.

Slick_007 · January 2018

Bhaal5 wrote: »

Damn, if EA does it? That says alot

EA did it for swtor because they opened AU servers, and then closed them. so they had to develop it.

OutLaw_Nynx · January 2018

What an entitled little child.

If I worked for ZoS and got your ticket I honestly wouldn’t even reply to your nonsense.

Magdalina · January 2018

Anything purchased out of the crown store does carry over. That includes the game itself, any upgrades you've gotten at launch with it(Any Race Any Alliance, Imperial Edition), any loyalty rewards you got(the Senche mount, monkey and wraith pets) and Morrowind chapter. That also includes sub, your ESO+ covers both servers.

They're not about to make an exception for you because you spent "over a month" on NA. Go on and just make a new character on EU like a lot of us did.

Side note, if they had magic powers to transfer characters between servers now would be too late to use them. A lot of us have made and leveled (some after spending years on a different server) new characters on a different server now and we would hate to lose them.

I do however think crown store purchases should cover both servers because it's not fair for crowns to deplete on both but things will only be available on one, but what exactly are you expecting to achieve with this thread?

Ydrisselle · January 2018

MLGProPlayer wrote: »

Ydrisselle wrote: »

I don't know any MMO in which it's possible to transfer characters (and their successes/possessions) between continents... so if you got something on US servers, you have to grab them again on EU servers.

Ever heard of an MMO called Guild Wars 2? Star Wars: The Old Republic?

I didn't play those two games, so I'm not familiar with either of them. Of course I've heard about them, but that was not a question here

TheValar85 wrote: »

Ydrisselle wrote: »

I don't know any MMO in which it's possible to transfer characters (and their successes/possessions) between continents... so if you got something on US servers, you have to grab them again on EU servers.

Wordl Of Warcraft have this option, even support can make it, no actualy an automatical system does that, and support only interact with this option when some transfer glich happens, but less then 5 minutes you will have your character transfered to EU realm. And trust me ZOs could already have this improvment ages ago if they weren't so Lazy to even care about transfers, wich will be ofc chraging the player who want to make transfer. It simply takes 3 mouse clicking from the coustumers site, and from ZOS site would take 2 clicking, if they have the system and they have faced some system glitches.
So thats a clear bullsheet what the support mentioned.
The technology is way improved in these days in mmorgps where you can transfer toons from EU to US and vica versa. even WOW have that and that game and their support staff is 15 years old now So ZOs should give us a break and stop Lieing into our face with those nonsense techincal sheet what you can came up with an excuse about you cant transfer characters from other realms :DD god thats soulds ridiculus, and so cheap

ZOs have the technical background knwoledge and the source to do that, they just Dosent gives a sheet about it. wich is a shame.

I'm playing WoW since 2005 on EU realms. I'm 100% sure they don't allow this kind of transfer, and never did. If you want to play on the EU realms, and accidentally bought a US Battle Chest key, they will give you your money as Battle.net currency (if I remember well), but they won't transfer your license from the US realms to the EU realms.

Mostly these type of transfers are not possible because the database servers are physically on different continents, and they are not connected - so a transfer means they have to copy your data, transfer them from the US to Europe (or vica versa) and there copy again.

Xoz · January 2018

A lot of people on the support team are very nice people and will help you out the best they can, but what you requested really is a stretch from what they can do (and what they're allowed to do) I'm assuming. But, in any situation, being kind and understanding can get you far.... in this case, you did come off as a little too demanding... in my opinion

eso_lags · January 2018

server transfers will never happen in this game. its literally the same reason cyrodil will never work, and the same reason why so many bugs never seem to leave... Because if zos doesn't have to do it, they wont. Doing something for us costs money. the only way stuff gets fixed is if enough people complain, and if that doesn't work then likely they cant fix it (like cyrodil and lag)... the thing is we still play so why would they even bother to try and make things better? they will just keep squirting out updates and crown crates for the $$.

And this is just my perspective on it since they give us no acknowledgement or info on many issues (like cyrodil and lag). And meanwhile ill sit here on my xbox with 2+years into this game, being unable to play most of the time due to lag, while i own the game on pc where it runs so much better. but i wont restart, maybe ill level a new char on pc but that just adds to the problem.. we find our own way around things, or we deal with it, and nothing ever changes..

eso_lags · January 2018

Marthren wrote: »

A lot of people on the support team are very nice people and will help you out the best they can, but what you requested really is a stretch from what they can do (and what they're allowed to do) I'm assuming. But, in any situation, being kind and understanding can get you far.... in this case, you did come off as a little too demanding... in my opinion

oh and this^ too. sad thing is usually they just cant because of some BS restrictions. I lost 2 shields from the sets in VMA when CwC came out. Zos literally changed them into the NEW vma shields.. Support would not return my old shields.. They literally stole stuff from my inventory, replaced it with junk, and then still wont give it back.. They can be such awful, pathetic, people sometimes. However more often than not they're nice and do try to help..

Malnutrition · January 2018

Lol.

Inarre · January 2018

You spent a month only? Just recreate the character and get your friends to give you those really cheap motifs for free since they probably have 20+ extras in their bank

a month is not a lot of time, look at the bright side

Niobium · January 2018

All I got from this was that the OP thinks so little of his friends that a 1 month old toon on NA is more important than just making another character to level up with them on EU.

Sounds like his "friends" dodged a bullet.

badmojo · January 2018

Can I have your stuff?

Ragged_Claw · January 2018

I can understand them not being able to transfer everything across servers etc. I would like to point out though that crowns used to be separate, so my 1,500 crowns from ESO+ went on to EACH server, and were spent separately. If I bought a mount on the EU server, I would still have to buy it on the US server, but no problem, because I would still have my crowns over there. Now, however, any crowns spent on EU server are also deducted from my US account but I only have the item on the server on which I bought them. Either keep the crowns separate or allow crown store purchases to count for both servers. I don't think that's unfair.

zaria · January 2018

MLGProPlayer wrote: »

Linaleah wrote: »

Ydrisselle wrote: »

I don't know any MMO in which it's possible to transfer characters (and their successes/possessions) between continents... so if you got something on US servers, you have to grab them again on EU servers.

SWTOR. for all the game's issues, not only accountwide purchases are genuinely accountwide, but you CNA in fact transfer characters between US and EU.

that said, its the only MMO that I personaly know of. WoW doesn't even have the same client between US and EU, you have to buy the game over, to play on EU realms

GW2 does it as well. It's a pretty standard feature in modern MMOs. WoW is an exception because it came out 14 years ago when server technology was much more primitive. There is really no excuse for an MMO released in 2014 to not have the feature though.

Wait, WOW can let you swap servers, is it an limitation on swapping between EU and US?

process of moving an character involves packing up all the data for character and import it on another database.
its an complex task and probably need updates with new features like outfits and housing storage.
i imagine WOW accounts are different between US and EU still the account holds far less data than the character.

Ohtimbar · January 2018

Doesn't affect me, but it's a stupid policy and would be reversed if enough people complained about it. Apparently the risk of losing customers/money was deemed to be lower than the time/money required to implement a transfer process. Nothing wrong with voting with your wallet if you feel you've been wronged.