Wrong amount of Enlightenment experience given to one of 3 people.

arnthegreat21 · October 2017

I am part of a trio and we all dinged 50 today. Person A and Person B got approx 4.5M Enlightened Experience when we hit 50. I got 350K. My experience was gone at CP18, they're now CP 60.

Person A and I both bought the game ~3 years ago but only played slightly (Level 14 max). Person B bought the game last Sunday when we all came back.

None of us had 50s prior to this, and all of us have the approx. same playing time.

Why did I get such a drastically small amount of enlightened experience? They're going to get to approx. ~100 CP before they run out. Is it possible for me to be given the appropriate amount of rested, or why this is the situation? I've asked a few people and they state that about 100 CP is the proper amount I should get prior to ending the exp buff.

Welcome any input - Thanks.

I posted this also in https://forums.elderscrollsonline.com/en/discussion/378267/incorrect-amount-of-enlightement-experience-given-when-dinging-50#latest and was recommended I post it here also.

CyborgPlatypus · October 2017

Did you not have your festival buff active and they did?

arnthegreat21 · October 2017

I have my festival buff active, but they have Englightenment Buff of ~3M and I don't.

zaria · October 2017

Sounds like an bug.
You have not taken an character to veteran level before and deleted it?
level 14 is very low you should reach that in say 8 hours causal questing at least if following the main quest and guild quest lines.

arnthegreat21 · October 2017

It does sound like a bug, esp since 2 people I was with got 4.5M. We only got to 14, back in 2015 when we played. I've never gotten veteran/champion points before.

arnthegreat21 · October 2017

Bump

Merlin13KAGL · October 2017

Your 350k is probably a result of 1 day's enlightenment minus the extra XP from rolling over to 50.

That is:

You got 400k enlighted XP (one day's worth of 100k x the 4x multiplier) and
you had 12.5k of your quest turn in after you rolled over to 50 (thus taking off 50k of your enlightened XP)

You sure your pals didn't already have a vet character they simply haven't played after rolling over to 50 the first time? As in, they hit 50 and just stopped?

I ask this, as the only way they'd have 4.7 Million available enlightened XP was if they had 12 days' worth previous stacked.

Again, you get 100k per day up to 12 days for a 1.2 million total
This equates to 4.8 million enlightened XP total.

You, by design, actually got the correct amount. I've a hunch your first 'Level 50' buddies may not be as first-level-50 as they claim.

The good news is, you'll all only get the normal amount each day after, and low CP's come quickly. So while it may seem like they're miles ahead, it won't be as drastic as you imagine.

Apache_Kid · October 2017

Merlin13KAGL wrote: »

Your 350k is probably a result of 1 day's enlightenment minus the extra XP from rolling over to 50.

That is:
You got 400k enlighted XP (one day's worth of 100k x the 4x multiplier) and

you had 12.5k of your quest turn in after you rolled over to 50 (thus taking off 50k of your enlightened XP)

You sure your pals didn't already have a vet character they simply haven't played after rolling over to 50 the first time? As in, they hit 50 and just stopped?

I ask this, as the only way they'd have 4.7 Million available enlightened XP was if they had 12 days' worth previous stacked.
Again, you get 100k per day up to 12 days for a 1.2 million total

This equates to 4.8 million enlightened XP total.

You, by design, actually got the correct amount. I've a hunch your first 'Level 50' buddies may not be as first-level-50 as they claim.

The good news is, you'll all only get the normal amount each day after, and low CP's come quickly. So while it may seem like they're miles ahead, it won't be as drastic as you imagine.

When you get to CP for the first time you are supposed to be given enough enlightenment to get to around CP 90 or so. You are not supposed to only get 400k when you hit level 50 for the first time. I was power-leveling a friend who just got the game last week and he hit 50 for the first time and had 4 mil of enlightened XP just like OP's friend did.

Merlin13KAGL · October 2017

Apache_Kid wrote: »

Merlin13KAGL wrote: »

Your 350k is probably a result of 1 day's enlightenment minus the extra XP from rolling over to 50.

That is:
You got 400k enlighted XP (one day's worth of 100k x the 4x multiplier) and

you had 12.5k of your quest turn in after you rolled over to 50 (thus taking off 50k of your enlightened XP)

You sure your pals didn't already have a vet character they simply haven't played after rolling over to 50 the first time? As in, they hit 50 and just stopped?

I ask this, as the only way they'd have 4.7 Million available enlightened XP was if they had 12 days' worth previous stacked.
Again, you get 100k per day up to 12 days for a 1.2 million total

This equates to 4.8 million enlightened XP total.

You, by design, actually got the correct amount. I've a hunch your first 'Level 50' buddies may not be as first-level-50 as they claim.

The good news is, you'll all only get the normal amount each day after, and low CP's come quickly. So while it may seem like they're miles ahead, it won't be as drastic as you imagine.

When you get to CP for the first time you are supposed to be given enough enlightenment to get to around CP 90 or so. You are not supposed to only get 400k when you hit level 50 for the first time. I was power-leveling a friend who just got the game last week and he hit 50 for the first time and had 4 mil of enlightened XP just like OP's friend did.

Then I'd say the bug is that some are receiving too much enlightenment, not that other are not receiving enough.

You're supposed to get 100k per day, with day 1 beginning when you first roll over to Vet. The last person I watched roll over for the first time immediately went to CP10 simply by turning in the dungeon quest. I don't know how much beyond that they had left over, or how many CP's that would allow.

Unless I've missed a patch note, the daily rate has never changed.

Vizikul · October 2017

You are supposed to get 4M enlightment. It's a catch up system that was introduced a while ago.

arnthegreat21 · October 2017

You're right - The daily rate is there, but the others are also correct. There is a catch up mechanic that gives you a lump sum when you ding 50.

All 3 of us started the same day, my wife bought her game last Saturday, and we started on Sunday. I did not get the catch up mechanic granted to me, but both of them did. Neither of them had 50s. Person A played with me in 2015, and we BOTH stopped at level 14.

There is really nothing that is similar about Person A and Person B as to getting the 4.5M and me getting nothing. I essentially just wasn't granted the catch up % I was supposed too.

Both of them are now in the 90s and out of Elightenment, finally. I ran out when I got 20.

Merlin13KAGL · October 2017

The catchup mechanic is in the form of drastically reduced cost to your next CP, with an increasing cost the closer you get to cap.

Understand you can still continue to earn CP's even when not enlightened, and your cost will still be lower than theirs, if you're really interested in catching them.

It's what the mechanic is for.

If you're not, and you all play about the same amount, they've got, at most, an 11 day effective lead on you. But again, the catchup mechanic will narrow that gap just through normal play.

My advice is to simply play the game the way you enjoy, and you'll earn good CP's and eventually be even with your friends.

One other thing to note: The festival buff doesn't double your enlightenment. It simply doubles the speed with which you'll burn through it.

EDIT: If this was a change somewhere along the line, they can easily look at your account and grant the difference in enlightenment, but I still suspect the bug is on the high side, not the low one.

arnthegreat21 · October 2017

Yea, I know I will eventually catch up to them. We're all end-game people so obviously getting to CP160 to start truly gearing and enjoying it is our focus. However, it is still a bug for me to not be given the appropriate amount. I've asked numerous people, and the 4.5M is the appropriate amount I should have received. Enough to get to almost 100, is what I am continuously being told.

supaskrub · October 2017

Upon hitting level 50 you should instantly receive ~4.8m enlightement, this will take you to around cp87 before it depletes, it gets topped up with a further 400k enlightenment every 24 hours (exactly 24 hours from the time you hit level 50) and you will get that daily 400k every single day until the system gets changed (if it ever does).

I can't find the info but i believe there is a known bug regarding older accounts (your 2nd paragraph says you have had the game ~3 years). heres others that have had the same issue. Its a bug, file a report and cross your fingers for a happy outcome.

https://forums.elderscrollsonline.com/en/discussion/331534/enlightenment-bonus-bug

edit: found the info..

arnthegreat21 · October 2017

Thanks supaskrub. I'll read that post. I put a bug in the sub-forum as the GM recommended.

Yea, Person A and I have accounts from back in beta. So I guess the bug might hit me, and not him.

supaskrub · October 2017

arnthegreat21 wrote: »

Thanks supaskrub. I'll read that post. I put a bug in the sub-forum as the GM recommended.

Yea, Person A and I have accounts from back in beta. So I guess the bug might hit me, and not him.

Hope it gets sorted for you buddy, that first block of enlightenment is a big help..

code65536 · October 2017

Enlightenment is 400K per day. You can save up to 12 days worth, or 4.8M.

The first time a character on the account hits level 50, you should receive the maximum 4.8M enlightenment to start with. I've gotten "first-time-50" on 4 different accounts, and in every single case, I started with the initial 4.8M.

If you didn't get it, then that seems like a bug. A strange bug that I had never heard of before. But definitely not the intended behavior.

s7732425ub17_ESO · October 2017

The bug is probably that if you have very old characters and none of them were converted to the enlightenment system, then you don't start accruing time until at least one is converted. So if you login for the first time and level to 50 quickly, your enlightenment time accrued is very small.

arnthegreat21 · November 2017

Yea, honestly I've come up with numerous theories and if Person A and I hadn't quit at the EXACT same time, resumed on the exact same day and hit 50 on the same day, I would be jumping to a lot more assumptions than I am.

starkerealm · November 2017

s7732425ub17_ESO wrote: »

The bug is probably that if you have very old characters and none of them were converted to the enlightenment system, then you don't start accruing time until at least one is converted. So if you login for the first time and level to 50 quickly, your enlightenment time accrued is very small.

There appears to be some weirdness with the game, where some accounts will register as qualifying for enlightenment buildup before actually reaching level 50. I've only seen this on the PTS a couple times, and never on live, so I don't know exactly what the triggering condition is.

starkerealm · November 2017

Vizikul wrote: »

You are supposed to get 4M enlightment. It's a catch up system that was introduced a while ago.

Not actually a catch up mechanic.

The way CP XP requirements scale as you get higher is the catch up mechanic. Enlightenment is an anti-grinding measure. To reward players who put in around an hour a day (or on the weekend), so they're better able to compete with players who grind for five hours each day.

It's less relevant now that the Champion system is capped, and you can't have a CR3600 running around. But, the idea is still solid-(ish).

arnthegreat21 · November 2017

Interesting - I can't find an official post for the CatchUp mechanic in what it does.

However, since the Humble event bringing it around for $12, I have met at least 40 people who dinged 50 after buying the game.

All of them received the same 4.5-4.8M exp (The amount varies based no if they dinged with a quest turn in and it used a bunch).

We all also have gotten 100K Enlightenment (400K Exp) every day on the reset timer. I do'nt think there is some super secret mechanic that people are 'qualifying' for. I think it's a bug that I didn't get it.

For instance, I also dinged 50 at 11:30AM. My 'daily reset' is at 5:45PM, every day - INCLUDING the day I dinged. So obviously there is an issue with my character, period.

arnthegreat21 · November 2017

Just ran a dungeon with a PUG who dinged 50 with us. He also got the exact same 4.8M.

Runs · November 2017

Both my alt accounts received 4.8 million enlightenment when they got to 50. The full 12 days banked amount you can have. I have no clue if that happened on my main account or not as I didn't know to pay attention then and it hardly mattered in comparison as back then every CP cost 400k exp.

I have seen this exact type of thread before. For sure there is some kind of bug, but I'm not sure there is anything ZOS can do to rectify it. I highly doubt CSRs are given the tools to issue enlightenment.

Jayman1000 · November 2017

When I dinged 50 (my first and only lvl 50 character) I too got several million enlightened xp. 350K sounds way too little. 400K is the usual incremental enlightenment that you get (per day I think) but the first time should be in the millions. I think you should open a ticket and ask support to check it for you?

Merlin13KAGL · November 2017

arnthegreat21 wrote: »

Interesting - I can't find an official post for the CatchUp mechanic in what it does.

However, since the Humble event bringing it around for $12, I have met at least 40 people who dinged 50 after buying the game.

All of them received the same 4.5-4.8M exp (The amount varies based no if they dinged with a quest turn in and it used a bunch).

We all also have gotten 100K Enlightenment (400K Exp) every day on the reset timer. I do'nt think there is some super secret mechanic that people are 'qualifying' for. I think it's a bug that I didn't get it.

For instance, I also dinged 50 at 11:30AM. My 'daily reset' is at 5:45PM, every day - INCLUDING the day I dinged. So obviously there is an issue with my character, period.

@arnthegreat21 from https://forums.elderscrollsonline.com/en/discussion/222867/champion-system-catch-up-mechanic/p1 but the underlying information still applies.

ZOS_RyanRuzich wrote: »

Greetings all!

There have been several requests on the forums for an explanation of exactly how the Champion System Catch-up mechanic we’re introducing with the Orsinium patch works. We’re here to offer some details about how the system works on the PTS, and hopefully answer some of your questions. Please note: This thread is not to discuss the pros/cons of the system, but rather to pass on some information about how the system currently works to help you with testing, and assist us in spotting any inconsistencies or errors.

With the new system, the formula used to calculate the amount of XP needed to gain a single Champion Point is as follows:
((TotalPoints / (Cap ^ 0.95)) + 0.08) * 400000, where Total Points is how many CP points you’ve earned.
If you exceed the cap, the XP required is calculated given the above formula, and then tripled. (So, the XP you would need to earn 512 Champion Points is 589,807, which is then tripled to 1,769,421.)
For the first Champion Point (going from 0 Champion Points to 1 Champion Point) 1XP is required.
We only triple the point values if you are over the current Champion Point cap—once we raise the cap, the values will return to normal.

The new catch-up mechanic, currently on PTS, is subject to change based on player feedback and data. We’ll be iterating on it as needed on the PTS—we’ll do our best to update this post if and when that happens.

Please let us know if you have any questions!

Jayman1000 wrote: »

When I dinged 50 (my first and only lvl 50 character) I too got several million enlightened xp. 350K sounds way too little. 400K is the usual incremental enlightenment that you get (per day I think) but the first time should be in the millions. I think you should open a ticket and ask support to check it for you?

I equally can't find anything that indicates you're supposed to receive 12 days worth of enlightenment when it has not been possible for you to have been enlightened the 11 days prior.

It's an 11 day difference, max. One you will only incur one time. and it will never matter ever again.

When the system first rolled over, when Vet ranks went away, I think a grand total of 75 cp's were awarded. This was for someone that was already a max level character.

Again, if it's truly their intent to provide this extra 11 days' worth of enlightenment on first 50, Customer Service should be able to correct it with relative ease.

The only thing we're in agreement with is that it's likely a bug, once that once fixed, will likely not be in your favor.

By the time it's remedied you could have already been there. Thread is 5 days old out of an 11 day difference. Eleven days because of the enlightenment pool. 11 hours, more likely in actual game time.

Just. Go. Play.

You'd have been 'caught up' by now.

arnthegreat21 · November 2017

I. LOVE. Devil's Advocates.

Do you think I haven't been playing this whole time? I have. Do you think my two friends haven't been playing as well? They have. In the end, the boost gets you to CP90. They are still 60 levels ahead of me.

What I really want to do is explain how time works, and also the additional issues we are being faced with that truly take away from the experience.

On Day 1 they were granted a 12 day boost of Enlightenment. I was granted 1. That's an 11 day gap. In theory, if they quit playing for 11 days, I can then catch up in Enlightenment. However, it would have to be 11 days worth of lost enlightenment. So 23 days. If they stopped playing for 23 days, I would catch up.

Obviously in the end when we're CP 600 vs CP 580, it won't be a big deal at all. However, here is the experience presently.

All we do is dungeon together - Nothing else. At the end of the dungeon when we compare loot to share and optimize - I can't use their gear anytime soon. They have no interest in my gear because it's 1 or 2 stars for them at this point. They also won't be able to do Vet dungeons until they're CP ~200 as that is when I'll likely ding 160.

While I appreciate the fact that I am extremely unlikely to get the experience I am missing out on, the importance of the bug is still there. You can not sit on the outside view of someone with an issue and inform them the importance, or lack of import, of the issue that is impacting the person with the complaints.

arnthegreat21 · November 2017

Captain's Log: S.R. 2918. I've been playing the game every day, with my two compadres. The gap of 40 levels has remained. 4.4M exp sure does seem like a lot more than you'd think when you didn't get it.

Apache_Kid · November 2017

Yeah you should have gotten that XP. Really lame that you didn't. I have helped multiple people level from 1-50 on their first character and every single person, without exception, got the big enlightenment boost your friends got.

silentexpanse · April 2019

This is still an ongoing issue in 2019!

Same thing just happened to me. Played when the game first came out. Got a Dragonknight to level 42 before stopping. Playing with my girlfriend this time around she is a new player but played in the beta when it came out.

We started playing again during the free steam weekend and decided to buy the new expansion. We leveled up to 50 together and when she got 50 she got 4million+ enlightenment and i got 400k... mine ran out and she is still power leveling past me at 10x the speed so now we are no longer the same level.

I opened a support ticket to ask what was going on and got 4 really lame cut and paste responses back on how enlightenment works. I don't think they even read the support ticket. Worst support i've ever experienced in an MMO.

starkerealm · April 2019

silentexpanse wrote: »

This is still an ongoing issue in 2019!

Same thing just happened to me. Played when the game first came out. Got a Dragonknight to level 42 before stopping. Playing with my girlfriend this time around she is a new player but played in the beta when it came out.

We started playing again during the free steam weekend and decided to buy the new expansion. We leveled up to 50 together and when she got 50 she got 4million+ enlightenment and i got 400k... mine ran out and she is still power leveling past me at 10x the speed so now we are no longer the same level.

I opened a support ticket to ask what was going on and got 4 really lame cut and paste responses back on how enlightenment works. I don't think they even read the support ticket. Worst support i've ever experienced in an MMO.

Almost every customer support system has an automated system on the front end for initial queries. Just update the ticket, though in this case, I wouldn't expect much. She's rocketing past you at 4x the speed, but your enlightenment refreshes every day, so you're getting more, ironically at the same speed she is. She just started with extra.

Also, the only big thresholds for CP are 160 (where gear stops advancing), CP300 (your attributes will no longer increase from spending CP), and 810 (you can no longer spend more CP, and the XP costs become significantly more expensive.) Of those, the only one I'd really recommend worrying about is getting to 160.