The Elder Scrolls Online

Maintenance for the week of May 18:
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
We are currently investigating issues some players are having on the North American Xbox megaserver. We will update as new information becomes available.

Error 500 when trying to access account management page

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Ilmarthethief
Ilmarthethief
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Hello
After todays update I'm getting error 500 when I try to navigate to account management. Tried several different browsers, cleaned cookies and cache - nothing helps :( All was well no more than a week ago.
  • MissBizz
    MissBizz
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    Odd... I just did so on chrome. Care listing any further information you think may be helpful?
    Lone Wolf HelpFor the solo players who know, sometimes you just need a hand.PC | NA | AD-DC-EP | Discord
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  • Ilmarthethief
    Ilmarthethief
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    MissBizz wrote: »
    Odd... I just did so on chrome. Care listing any further information you think may be helpful?

    Well.. did they add a country block for former Soviet Union (I am from Belarus)?
    No more ideas to be honest :|
  • SmallCatInTheHat
    SmallCatInTheHat
    Soul Shriven
    I am having the exact same issue. No matter what device (PC/IOS), browser (IE/Safari/Chrome/Firefox) or service provider (fiber/GSM) I try, I get this error page whenever I try to log into my account.
  • Typeous
    Typeous
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    Same issue here! I can access the page with VPN, but it doesnt work after i login..
  • SmallCatInTheHat
    SmallCatInTheHat
    Soul Shriven
    Typeous wrote: »
    Same issue here! I can access the page with VPN, but it doesnt work after i login..

    I have also tried through a VPN and managed to get the birth date page, along with the code security page, after which I get the same error again.

    Tried this now with a variety of browsers on 2 desktops, 2 laptops and 2 mobile devices at home and other networks, both wired & GSM and nothing helps.
  • ZOS_Bill
    ZOS_Bill
    admin
    As posted here, we are currently looking into this issue with getting Error 500 on the account page.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Hey guys, please try refreshing your account page now. We just pushed out a fix that should allow you to log in.
    Gina Bruno
    Principal Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • arvilla
    arvilla
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    Thanks. its working now.
  • Vanthras79
    Vanthras79
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    ZOS_GinaBruno wrote: »
    Hey guys, please try refreshing your account page now. We just pushed out a fix that should allow you to log in.

    <3
    Norion Germain - Telvanni Wizard, Covenant Battle Mage, Mage's Guild Magister, Resident of Daggerfall Overlook, Lord of Tel Galen, Psijic Monk, Antiquarian, Breton Scholar, and Traveler.

  • Ilmarthethief
    Ilmarthethief
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    Thanks a lot, problem solved
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