Login Issues on NA

LilyOra · July 2017

Not sure if something was done, but I was able to log in about an hour ago and haven't been kicked since

Bloodraven187 · July 2017

I got kicked about an hour ago, and haven't been able to get back in

gustavorichard · July 2017

Since yesterday when I was unable to log in, everytime I tryed to log in (PC NA), right after the character selection, I was kicked out to the login screen with the message "an error has occurred. Please wait a few minutes and log in again".
Today I was able to log in, I did a couple of things into the game, but when I used the wayshirine to Craglorn, I got stuck in an endless loading screen.

I did repair, 4 times and nothing.
I called my ISP, they said to me, "its all fine"
I've remove all my addons and nothing.
I've log in in PTS, works fine.
I'd played all the other online games that I have in my pc and all the games works fine, only ESO dont
I'm thinkng in re install the game, but i dont know if this will work

And nothing above can take me out of that endless loading screen

As you can see, my problem now is with the endless loading screen

runagate · July 2017

VagabondLife wrote: »

Nordicly_Responsible wrote: »

Hilarious to me that people think ZOS doesn't care about the game.

Look at this game. The graphics are gorgeous, the environment feels extremely real so much so that when I've clipped or fallen through the world my only disappointment was that this place only exists digitally.

They'll fix it when they can. I'm sure there's some bloke carrying a super long shift away from his family, albeit collecting overtime, just so some neckbeards can go back to the only known human location where they are cool.

I can't look at this game. I can't play this game. This game is broken. But thanks so much for your support.

Also, what the heck is a neckbeard? Is that some kind of hipster thing? Like you shave it off your face, and grow it on your neck instead?

Sometimes I'm so glad I'm a girl...

a man who is socially inept and physically unappealing, especially one who has an obsessive interest in computing.

TheSkwee · July 2017

im having problems as well since this morning really wanted to play

Mannix1958 · July 2017

I was on earlier and got my crafting writs taken care of. Decided to hop to feed some horses and PvP nut while I keep making it to a load screen...its followed by a crash and error message.

Elsonso · July 2017

overclocker303b14_ESO wrote: »

..and if the game really is that unplayable for you right now you could always do something crazy like go outside or take a shower

Sheesh! Calm down! There's no reason to get radical here.

gustavorichard wrote: »

Since yesterday when I was unable to log in, everytime I tryed to log in (PC NA), right after the character selection, I was kicked out to the login screen with the message "an error has occurred. Please wait a few minutes and log in again".
Today I was able to log in, I did a couple of things into the game, but when I used the wayshirine to Craglorn, I got stuck in an endless loading screen.

I did repair, 4 times and nothing.
I called my ISP, they said to me, "its all fine"
I've remove all my addons an nothing.
I've log in in PTS, works fine.
I'd played all the other online games that I have in my pc and all the games works fine, only ESO dont
I'm thinkng in re install the game, but i dont know if this will work

And nothing above can take me out of that endless loading screen

As you can see, my problem now is with the endless loading screen

This appears to be a network/internet issue, and not your problem, but it is good that you checked with your ISP. Since I doubt that this is a server issue, measures to "work around" the problem from within the game, like disabling add-ons, will likely be a waste of time. The same goes for reinstalls, repairs, checking drivers, and all of that type of stuff. Don't waste your time, until there is a verified reason to do it.

In a situation like this, all players can do is wait it out. Or post on internet forums. ZOS, and whatever network specialists and internet providers that they need to deal with, are the only ones who can address this.

Juli'St · July 2017

ZOS_GinaBruno wrote: »

Juli'St wrote: »

Juli'St wrote: »

It's unbelievable ZOS's ability to - literally - ignore a problem. Several players are reporting problems logging in since the end of PS4 server maintenance. I do not know if there is any relation with the PC servers, but something is happening, being reported by numerous players under the silence of ZOS in trying to solve this problem.

Players are kicked out of the server when they log in. From the character selection screen, either return to the login screen again, or last a few seconds after login, returning to the same login screen.

Problems exist, common and normal, what should not be 'ordinary and normal' is the silence of ZOS - at least to help us solve this problem.

Here you have tried everything from repair files (3 times), shut down firewall, antivirus, check local connection, nothing seems to solve a problem that appeared in the morning (USA time).

Since we are not receiving any ZOS attention in the specific forum, I have decided to create a topic here, so maybe ZOS will see our appeal.

"It's unbelievable ZOS's ability to - literally - ignore a problem"

...

Nobody's ignoring the problem - we are actively looking into this issue to figure out a solution. We want to get everyone back into the game as much as you want to get back into the game.

Forgive me my lack of faith.

Juli'St · July 2017

lordrichter wrote: »

overclocker303b14_ESO wrote: »

..and if the game really is that unplayable for you right now you could always do something crazy like go outside or take a shower

Sheesh! Calm down! There's no reason to get radical here.

gustavorichard wrote: »

Since yesterday when I was unable to log in, everytime I tryed to log in (PC NA), right after the character selection, I was kicked out to the login screen with the message "an error has occurred. Please wait a few minutes and log in again".
Today I was able to log in, I did a couple of things into the game, but when I used the wayshirine to Craglorn, I got stuck in an endless loading screen.

I did repair, 4 times and nothing.
I called my ISP, they said to me, "its all fine"
I've remove all my addons an nothing.
I've log in in PTS, works fine.
I'd played all the other online games that I have in my pc and all the games works fine, only ESO dont
I'm thinkng in re install the game, but i dont know if this will work

And nothing above can take me out of that endless loading screen

As you can see, my problem now is with the endless loading screen

This appears to be a network/internet issue, and not your problem, but it is good that you checked with your ISP. Since I doubt that this is a server issue, measures to "work around" the problem from within the game, like disabling add-ons, will likely be a waste of time. The same goes for reinstalls, repairs, checking drivers, and all of that type of stuff. Don't waste your time, until there is a verified reason to do it.

In a situation like this, all players can do is wait it out. Or post on internet forums. ZOS, and whatever network specialists and internet providers that they need to deal with, are the only ones who can address this.

Yes, seems it.

phileunderx2 · July 2017

Fix your server.. it is broken. .

Rikkof · July 2017

ZOS_GinaBruno wrote: »

Juli'St wrote: »

Juli'St wrote: »

It's unbelievable ZOS's ability to - literally - ignore a problem. Several players are reporting problems logging in since the end of PS4 server maintenance. I do not know if there is any relation with the PC servers, but something is happening, being reported by numerous players under the silence of ZOS in trying to solve this problem.

Players are kicked out of the server when they log in. From the character selection screen, either return to the login screen again, or last a few seconds after login, returning to the same login screen.

Problems exist, common and normal, what should not be 'ordinary and normal' is the silence of ZOS - at least to help us solve this problem.

Here you have tried everything from repair files (3 times), shut down firewall, antivirus, check local connection, nothing seems to solve a problem that appeared in the morning (USA time).

Since we are not receiving any ZOS attention in the specific forum, I have decided to create a topic here, so maybe ZOS will see our appeal.

"It's unbelievable ZOS's ability to - literally - ignore a problem"

...

Nobody's ignoring the problem - we are actively looking into this issue to figure out a solution. We want to get everyone back into the game as much as you want to get back into the game.

stop dancing around it, is clear a issue with YOUR servers, and the tech they are using, they cnat handle/cope with teh amount of players on at any given time
maybe start by spending some of those revenues you get from this game title on purchasing a better megaserver, or 2?
Make one for teh guys playing from Oceania and Austalia, one for those in Asia...that will take the load off
Wait, you cant...the game will be baren that way.....

Pops_ND_Irish · July 2017

Hehe it never stops !
Should spin more time playing than complaining

Do people honestly think they are ignoring this issue ? very shortsighted !

DarknessShallFall · July 2017

Having this problem for the last two days.

Keep getting kicked to the main screen while trying to log in, its awful.

LyllithMorgan · July 2017

I have tried again and still no luck on getting in game and staying. I am hoping for a fix before 8:30pm Eastern because that is when our guild event begins.

Any news yet?

VagabondLife · July 2017

MoTeets wrote: »

Hehe it never stops !
Should spin more time playing than complaining

I'm gonna guess you just discovered you can't log in, either.

Otherwise YOU would be playing, instead of just sitting around, hitting "refresh" on this thread.

Next time maybe wait a few minutes before you start trolling...

Pops_ND_Irish · July 2017

And you ? No problem here. Im on pS4

bottleofsyrup · July 2017

MoTeets wrote: »

And you ? No problem here. Im on pS4

And you're in a thread about PC NA.

Pops_ND_Irish · July 2017

Ya its more interesting than PS4 threads, they are boring.

VagabondLife · July 2017

bottleofsyrup wrote: »

MoTeets wrote: »

And you ? No problem here. Im on pS4

And you're in a thread about PC NA.

Trolls gonna troll.

As long as he keeps this thread about BROKEN SERVERS bumped to the top of the MAIN PAGE where EVERYONE CAN SEE IT, he's actually doing us a favor. The fact that he's making himself look like an idiot in the process is just a bonus.

gustavorichard · July 2017

I've tryed to log in and this happened:

1st try: "Unable to conect to game server. Please make sure you have a valid internet connection"

2nd try: character selection - loading screen - "An error has occurred. Please wait a few minutes and log in again"

3rd try: I loged in, I walked around for a couple of minutes and just like I said before, still cant change the map, when I try, the endless loading screen appears

VagabondLife · July 2017

UPDATE: Holy **** I think this might have worked.

I've been logged on for FIVE WHOLE MINUTES, I was able to leave my house, my keybindings are back, and other people can see me!

I just did the DNS flush described below, since I've been having this problem with multiple internet connections in different locations, and I don't have access to the modem at work anyways.

I say this with caution, since it's 5:50pm now, and from 6-8pm last night I was also able to play without any problems. But so far, I'm feeling hopeful....

This was just posted to one of the threads regarding this issue in the PC Support section.

Randigo wrote: »

Ok, I received a response from the Support Team after I sent them my Game Consultant report. I did these things, and so far it is working. Here it is:

The Elder Scrolls Online Team response on 07/27/2017 03:13 PM
"Hey there!

Thank you for contacting The Elder Scrolls Online Team. My name is ___, and I'd be happy to assist you today.

Thank you for sending us your Game Consultant report! After reviewing it, it seems you are not completely connecting to our servers! I have a couple troubleshooting steps to recommend for this. First, please add exceptions for ESO to your Anti-virus and Firewall.

I then recommend you configure your routers to open the following outbound ports:
All Platforms
TCP / UDP Ports 24100 through 24131
TCP / UDP Ports 24500 through 24507
TCP / UDP Ports 24300 through 24331
TCP Port 80
TCP Port 433
Steam (only open these ports if you are playing ESO through Steam)
TCP / UDP Ports 27000 through 27015
TCP / UDP Ports 27015 through 27030
TCP / UDP Ports 27014 through 27050
TCP / UDP Ports 27031 through 27036
TCP / UDP Ports 27036 through 27037
TCP / UDP Ports 4380
If you have any questions about the port forwarding process, you should contact your Internet Service Provider for additional assistance.

Once you have done the above, please perform a DNS flush and power cycle your home network.

Operating systems and DNS (Domain Name System) clients will automatically cache IP addresses and other DNS results in order to speed up requests to the same host name. Some of these results can be bad and cause your internet to communicate to certain hosts incorrectly. Flushing the DNS cleans out your machine's cached results, letting you start fresh by removing any bad cached host files.
To flush your DNS:
Open the Command Prompt. To do so, open your Windows taskbar or search bar and type "cmd".
Double-click the cmd icon.
You should now see the command window.
Enter "ipconfig /flushdns" (without the quotes).
Hit [Enter] and you should see a success message.
Close out the command prompt window by typing "exit" and then hitting [Enter].
To power cycle your home network:
Turn off the router by unplugging it. If you have a modem and router in one device, turn it off and proceed to step 3.
Turn off the DSL or cable modem for three minutes.
Note: Some modems are equipped with a backup battery. If your modem has one, please remove the backup battery to completely turn off your modem.
Turn off all computers attached to your network.
Turn on the DSL or cable modem first and let it boot. Let it complete its connection to your ISP before proceeding to the next step. If you have a modem and router in one device, proceed to step 6 after it connects to your ISP.
Once the modem completes the connection to your ISP, plug in the router. Let it complete its power on test before proceeding to the next step
Restart your computer(s).
Let us know if the above steps have not resolved your issue! We will be more than glad to further assist you!

If you ever have any other questions or concerns, do not hesitate to contact us again! We'll be happy to assist you. Thank you for your continued interest and support!

Warm Regards,
___
The Elder Scrolls Online Team"

Juli'St · July 2017

Solution need be coletive.

Juli'St · July 2017

hey @ZOS_GinaBruno any news?

Khipu · July 2017

@VagabondLife Yep, thanks. Did all of these, still no worky.
They gave the same instructions to us when this exact thing was happening to us on XBone couple years back.
Didn't work then either, but somehow after a couple days everything cleared up. It's obvious something isn't communicating somewhere for whatever reason.
After many attempts at signing in on my main, again. I'm in but cannot go anywhere and tried to relist things that sold on Guild trader. I get my gold handed back to me and says Guild Store is not open, lol!
Also, I'm not showing up online when I look at my guild roster though I have always and still do have Online status selected and my little person icon is green.

Banana · July 2017

Such a wonderful gaming experience from Australia. 400+ Ping all the time. Cant you ring someone up and abuse them because this is ***.

C:\>tracert 198.20.198.110

Tracing route to 198.20.198.110 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 55 ms 54 ms 54 ms 1.1.1.1
3 55 ms 55 ms 62 ms te-1-1-6.briowcore1.wireline.com.au [113.212.168.225]
4 86 ms 80 ms 79 ms te-1-2-444.melndcore1.wireline.com.au [103.246.4.101]
5 100 ms 85 ms 82 ms te1-1-604.sydgscore1.wireline.com.au [103.49.7.1]
6 79 ms 91 ms 81 ms ge1-1-2.sydgsbdr2.wireline.com.au [103.19.172.34]
7 * * * Request timed out.
8 80 ms 80 ms 80 ms po41.sglebbrdr11.aapt.net.au [202.10.14.198]
9 81 ms 80 ms 80 ms syd-gls-har-wgw1-be-30.tpgi.com.au [203.219.107.197]
10 88 ms 87 ms 87 ms 203.29.134-67.tpgi.com.au [203.29.134.67]
11 221 ms 221 ms 221 ms ix-ae-18-0.tcore1.HK2-Hong-Kong.as6453.net [180.87.112.221]
12 222 ms 221 ms 221 ms 116.0.67.190
13 221 ms 221 ms 221 ms a72-52-2-176.deploy.static.akamaitechnologies.com [72.52.2.176]
14 222 ms 221 ms 221 ms a72-52-2-181.deploy.static.akamaitechnologies.com [72.52.2.181]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

khai014 · July 2017

and i thought i am the only one having issues. jeez

Banana · July 2017

neverwalk · July 2017

check that web-site that shows you the MASS HACK-ATTACKS world-wide and that might explain want is happening. This was happening to canadians who were play ESO NA server during the week of Canada's birthday.

CaliCrippy714 · July 2017

MoTeets wrote: »

Hehe it never stops !
Should spin more time playing than complaining

Do people honestly think they are ignoring this issue ? very shortsighted !

I dont know, been over 2 years. You tell me.

Sereamha · July 2017

Still no improvement for my friend so has tried all of the above.