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Crash on "play"

Malitias
Malitias
✭✭
Hey there. I've downloaded and installed ESO again and, as the title suggests, when I hit the Play button I get a black screen and a crash message.
I have no idea what to do. Tried repair, reinstall and drivers are fresh as well.

The crash report:

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.2.7.8.1417120
branch = live
client.executablebits = 64
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2017-02-28T04:59:02.327Z
client.timestamp = 2017-02-28T04:59:05.604Z -frme 0-
computer.name = MALITIAS-PC
computer.user = Malitias
cpu.arch = 9
cpu.count = 4
cpu.level = 6
cpu.type = 8664
data.depotid = 4000
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/
data.syncm = databuild
data.version = 4000.win.1417214.live.1417120
exe.buildnum = 1417120
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 21.21.13.7866
gfx.deviceid = 4577.284038242.161
gfx.driver = NVIDIA GeForce GTX 765M
gfx.vendorid = 4318
mem.system_physical = 8112
os.osbits = 64
os.platform = windows
os.version = 6.1.7600.Service Pack 1
ptime = 3410
reportfield.ver = 3
version.major = 2
version.patch = 7
version.subpatch = 8

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.2.7.8.1417120
branch = live
client.executablebits = 64
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2017-02-28T04:59:02.327Z
client.timestamp = 2017-02-28T04:59:05.604Z -frme 0-
computer.name = MALITIAS-PC
computer.user = Malitias
cpu.arch = 9
cpu.count = 4
cpu.level = 6
cpu.type = 8664
data.depotid = 4000
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/
data.syncm = databuild
data.version = 4000.win.1417214.live.1417120
exe.buildnum = 1417120
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 21.21.13.7866
gfx.deviceid = 4577.284038242.161
gfx.driver = NVIDIA GeForce GTX 765M
gfx.vendorid = 4318
mem.system_physical = 8112
os.osbits = 64
os.platform = windows
os.version = 6.1.7600.Service Pack 1
ptime = 3410
reportfield.ver = 3
version.major = 2
version.patch = 7
version.subpatch = 8
  • Gilvoth
    Gilvoth
    ✭✭✭✭✭
    ✭✭✭✭✭
    best in slot: is the armor, weapon, clothing look, pet, or no pet, jewelry, race, class, skill choices, amount of DPS, and skin color best fit to you and the way you wish to play and makes you feel good and performs what YOU think it should be.

    worst in slot: what you read in zone chat, and forum comment, and forum thread, and you tube video, and live streamer advice, and class rep advice, and guild chat advice, and whisper told you to wear, and use for skill, and dress like, and use for weapon and armor.
  • Malitias
    Malitias
    ✭✭

    That has absolutely nothing to do with it. I can't even get to the login screen.
    Also, check when I created this post.
  • Turelus
    Turelus
    Community Ambassador
    Fraps used to cause this for me but that's since resolved itself on my machine.

    There were some crash issues recently where doing windows updates etc. helped solve it, not sure if that's worth searching/looking into.
    @Turelus - EU PC Megaserver
    :: Unofficial Forums FAQ :: MissBizz ESO Guides :: AlcastHQ Guides :: Tamriel Foundry Forums :: UESP ESO Page :: ESO Sets :: Woeler Tank Guides :: ESO Community Discord ::
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • Malitias
    Malitias
    ✭✭
    Turelus wrote: »
    Fraps used to cause this for me but that's since resolved itself on my machine.

    There were some crash issues recently where doing windows updates etc. helped solve it, not sure if that's worth searching/looking into.

    Not using fraps and I've already updated everything. Thanks for the reply though.
  • Malitias
    Malitias
    ✭✭
    bumpling
  • SHADOW2KK
    SHADOW2KK
    ✭✭✭✭✭
    ✭✭
    Repair the game too, update all addons you use also.
    Once I was a lamb, playing in a green field. Then the wolves came. Now I am an eagle and I fly in a different universe.

    Been taking heads since TeS 3 Morrowind..

    Been enjoying PvP tears since 2014

    LvL 50 - Dragon Knight EP [PC-EU] = Illuvutar = Ex The Wabbajack = (Stam DK)
    LvL 50 - Night Blade DC [PC-EU] = Legendary Blades = Evil Ninja/Dueller = (StamBlade)
    LvL 50 - Sorcerer DC [PC-EU] = Daemon Lord = (Mag Sorc)
    LvL 50 - Dragon Knight DC [PC-EU] = Khal-Bladez = (Mag DK)
    LvL 50 - Dragon Knight DC [PC-EU] = Tenakha Khan = (Stam DK)
    LvL 50 - Templar DC [PC-EU]] = Blades The Disgruntled = (Stamplar)
    LvL 50 - Night Blade DC [PC-EU] = Ghost Blades = (Assassin)
    LvL 50 - Night Blade DC [PC-EU] = Malekith The Shadow = (Mag NB)
    LvL 50 - Warden DC [PC-EU] = Crimson Blades = (Stamden)

    Guild Master of The Bringers Of The Storm.
    Harrods


    Member Of The Old Guard
    PC Closed Betas 2013

    PC Mastah Race

    Anook Page anook.com/shadow2kk

    Been playing since Beta and Early Access

  • Malitias
    Malitias
    ✭✭
    SHADOW2KK wrote: »
    Repair the game too, update all addons you use also.

    Repaired like 5 times already and reinstalled the whole thing as well.
    I'm not using any addons.
  • Malitias
    Malitias
    ✭✭
    Guess I'll give it up. If the devs want to make money they first need to make a game that is actually working. Serious issues with the launcher and client have been existing since the very beginning. Maybe they should put a higher priority on creating a game that is actually playable. I'm kinda infuriated and disappointed I bought this game.
  • SHADOW2KK
    SHADOW2KK
    ✭✭✭✭✭
    ✭✭
    Repair the game again, then find the 64 bit exe and put it on your taskbar and run from there, the game is playable, but the stopped working error does happen to many people, including myself here and there.

    Are your drivers updated also?

    Good luck
    Once I was a lamb, playing in a green field. Then the wolves came. Now I am an eagle and I fly in a different universe.

    Been taking heads since TeS 3 Morrowind..

    Been enjoying PvP tears since 2014

    LvL 50 - Dragon Knight EP [PC-EU] = Illuvutar = Ex The Wabbajack = (Stam DK)
    LvL 50 - Night Blade DC [PC-EU] = Legendary Blades = Evil Ninja/Dueller = (StamBlade)
    LvL 50 - Sorcerer DC [PC-EU] = Daemon Lord = (Mag Sorc)
    LvL 50 - Dragon Knight DC [PC-EU] = Khal-Bladez = (Mag DK)
    LvL 50 - Dragon Knight DC [PC-EU] = Tenakha Khan = (Stam DK)
    LvL 50 - Templar DC [PC-EU]] = Blades The Disgruntled = (Stamplar)
    LvL 50 - Night Blade DC [PC-EU] = Ghost Blades = (Assassin)
    LvL 50 - Night Blade DC [PC-EU] = Malekith The Shadow = (Mag NB)
    LvL 50 - Warden DC [PC-EU] = Crimson Blades = (Stamden)

    Guild Master of The Bringers Of The Storm.
    Harrods


    Member Of The Old Guard
    PC Closed Betas 2013

    PC Mastah Race

    Anook Page anook.com/shadow2kk

    Been playing since Beta and Early Access

  • ZOS_PeterT
    ZOS_PeterT
    ✭✭✭
    If you receive a Fatal Error from the ESO Launcher, you should run a repair on your game files.

    In addition, you can repair the files for The Elder Scrolls Online on your computer by following the steps below.

    Repair the ESO Launcher

    1.Open The Elder Scrolls Online Launcher by right-clicking on the icon on the desktop and selecting Run as Administrator.
    2.Wait for the launcher to open completely.
    3.If multiple ESO clients are installed and available through the launcher, make sure you have the correct version highlighted by clicking on it once.
    4.Open the Game Options dropdown menu and click on the option for Repair.
    5.Allow the launcher to examine all the files for the game. This may take some time.
    6.If any files are found to have problems, the launcher will re-download those files.


    Delete the ESO Launcher Folder

    •PC: Go to the Launcher folder and delete it.
    ◦You can find this by default at C:\Program Files (x86)\Zenimax Online\Launcher.


    Download new ESO Launcher


    Once you have deleted the folder, download the ESO Launcher from your account management page to reinstall it. You can do this by logging in to your account on our website and clicking the Download Game button on the page for your appropriate platform.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios

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    Staff Post
  • Malitias
    Malitias
    ✭✭
    ZOS_PeterT wrote: »
    If you receive a Fatal Error from the ESO Launcher, you should run a repair on your game files.

    In addition, you can repair the files for The Elder Scrolls Online on your computer by following the steps below.

    Repair the ESO Launcher

    1.Open The Elder Scrolls Online Launcher by right-clicking on the icon on the desktop and selecting Run as Administrator.
    2.Wait for the launcher to open completely.
    3.If multiple ESO clients are installed and available through the launcher, make sure you have the correct version highlighted by clicking on it once.
    4.Open the Game Options dropdown menu and click on the option for Repair.
    5.Allow the launcher to examine all the files for the game. This may take some time.
    6.If any files are found to have problems, the launcher will re-download those files.


    Delete the ESO Launcher Folder

    •PC: Go to the Launcher folder and delete it.
    ◦You can find this by default at C:\Program Files (x86)\Zenimax Online\Launcher.


    Download new ESO Launcher


    Once you have deleted the folder, download the ESO Launcher from your account management page to reinstall it. You can do this by logging in to your account on our website and clicking the Download Game button on the page for your appropriate platform.

    Is this some sort of automated response? It better be, because in the very first post I said I have tried repairing, which you should have read before posting, right? In fact I have tried it multiple times without any success.
    There is only one ESO available, which is the one I have installed. I have deleted the complete game with launcher and reinstalled it as well. Same issue. Tried the repair thing again, but, again, with no success.
    And I am of course always running as admin. I also tried both the 32 and 64 bit client.
  • ChrisG592
    ChrisG592
    Soul Shriven
    I am having the same issue.
  • parkham
    parkham
    ✭✭✭
    @Malitias
    @ChrisG592

    Is this a laptop by chance? Based on the graphics card I assume it is.

    If it is, you probably have a built in Intel graphics. If you do, then you need to find out what type it is (probably 4600).

    Once you identify type of integrated Intel graphics, download and install the latest driver (if you haven't).

    It appears you're running Windows 7, SP1 64 bit. Here's the intel driver.

    https://downloadcenter.intel.com/download/26563/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=80939

    https://downloadmirror.intel.com/26563/eng/win64_154514.4590.exe

    If so, then check this thread out:

    https://forums.elderscrollsonline.com/en/discussion/321710/potential-fix-for-eso-has-stopped-working-immediate-crash-after-hitting-play#latest

    Let me know.
    Edited by parkham on March 10, 2017 6:36PM

    PC-NA-EST

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  • ChrisG592
    ChrisG592
    Soul Shriven
  • parkham
    parkham
    ✭✭✭
    awesome!

    PC-NA-EST

    - All's Faire Guild
    - Divine Crusade Guild
    - Greybeards & Gals Guild
    - Dead Citizens Guild
  • hotsauce11
    hotsauce11
    Soul Shriven
    I have not been able to play ESO for almost 2 months now.
    I have been trying to log in every day and still cannot even get to the opening screen. I have tried to login on a friend's computer and it works. I can login just fine which means it probably has something to do with my computer and the server connecting correctly. It keeps saying that ESO has unexpectedly stopped. I've uninstalled, reinstalled. I've tried repairing. I've dumped my add-ons. I have updated my drivers/Windows updates, etc. Firewall, anti-virus, and other things alike checked and rechecked, done and redone, over and over again. Nothing.

    Here's exactly what happens:
    I click on the ESO icon on task bar.
    Launcher client opens fine.
    I am receiving all ESO updates.
    The game updates just fine all the way to 100%.
    I click the "Play" button.
    Screen starts to load.
    Full screen is black.
    ESO login music begins playing.
    Full screen is still completely black, blinks a few times... then it flickers.
    Then a small window immediately pops up. "We're sorry. ESO has unexpectedly crashed."
    I can only exit the window.
    Back to desktop/ESO client launcher.
    Rinse and repeat. Same thing.
    Cannot progress any further.
    ESO has worked just fine in the past.

    Please help or post if you have similar situation or any viable solutions. Thank you.
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