Crash on "play"

Malitias

Hey there. I've downloaded and installed ESO again and, as the title suggests, when I hit the Play button I get a black screen and a crash message.
I have no idea what to do. Tried repair, reinstall and drivers are fresh as well.

The crash report:

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.2.7.8.1417120
branch = live
client.executablebits = 64
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2017-02-28T04:59:02.327Z
client.timestamp = 2017-02-28T04:59:05.604Z -frme 0-
computer.name = MALITIAS-PC
computer.user = Malitias
cpu.arch = 9
cpu.count = 4
cpu.level = 6
cpu.type = 8664
data.depotid = 4000
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/
data.syncm = databuild
data.version = 4000.win.1417214.live.1417120
exe.buildnum = 1417120
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 21.21.13.7866
gfx.deviceid = 4577.284038242.161
gfx.driver = NVIDIA GeForce GTX 765M
gfx.vendorid = 4318
mem.system_physical = 8112
os.osbits = 64
os.platform = windows
os.version = 6.1.7600.Service Pack 1
ptime = 3410
reportfield.ver = 3
version.major = 2
version.patch = 7
version.subpatch = 8

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.2.7.8.1417120
branch = live
client.executablebits = 64
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2017-02-28T04:59:02.327Z
client.timestamp = 2017-02-28T04:59:05.604Z -frme 0-
computer.name = MALITIAS-PC
computer.user = Malitias
cpu.arch = 9
cpu.count = 4
cpu.level = 6
cpu.type = 8664
data.depotid = 4000
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/
data.syncm = databuild
data.version = 4000.win.1417214.live.1417120
exe.buildnum = 1417120
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 21.21.13.7866
gfx.deviceid = 4577.284038242.161
gfx.driver = NVIDIA GeForce GTX 765M
gfx.vendorid = 4318
mem.system_physical = 8112
os.osbits = 64
os.platform = windows
os.version = 6.1.7600.Service Pack 1
ptime = 3410
reportfield.ver = 3
version.major = 2
version.patch = 7
version.subpatch = 8

Gilvoth

https://forums.elderscrollsonline.com/en/discussion/327242/na-megaserver-weekend-issues#latest

Malitias

dwemer_paleologist wrote: »

https://forums.elderscrollsonline.com/en/discussion/327242/na-megaserver-weekend-issues#latest

That has absolutely nothing to do with it. I can't even get to the login screen.
Also, check when I created this post.

Turelus

Fraps used to cause this for me but that's since resolved itself on my machine.

There were some crash issues recently where doing windows updates etc. helped solve it, not sure if that's worth searching/looking into.

Malitias

Turelus wrote: »

Fraps used to cause this for me but that's since resolved itself on my machine.

There were some crash issues recently where doing windows updates etc. helped solve it, not sure if that's worth searching/looking into.

Not using fraps and I've already updated everything. Thanks for the reply though.

Malitias

bumpling

SHADOW2KK

Repair the game too, update all addons you use also.

Malitias

SHADOW2KK wrote: »

Repair the game too, update all addons you use also.

Repaired like 5 times already and reinstalled the whole thing as well.
I'm not using any addons.

Malitias

Guess I'll give it up. If the devs want to make money they first need to make a game that is actually working. Serious issues with the launcher and client have been existing since the very beginning. Maybe they should put a higher priority on creating a game that is actually playable. I'm kinda infuriated and disappointed I bought this game.

SHADOW2KK

Repair the game again, then find the 64 bit exe and put it on your taskbar and run from there, the game is playable, but the stopped working error does happen to many people, including myself here and there.

Are your drivers updated also?

Good luck

ZOS_PeterT

If you receive a Fatal Error from the ESO Launcher, you should run a repair on your game files.

In addition, you can repair the files for The Elder Scrolls Online on your computer by following the steps below.

Repair the ESO Launcher

1.Open The Elder Scrolls Online Launcher by right-clicking on the icon on the desktop and selecting Run as Administrator.
2.Wait for the launcher to open completely.
3.If multiple ESO clients are installed and available through the launcher, make sure you have the correct version highlighted by clicking on it once.
4.Open the Game Options dropdown menu and click on the option for Repair.
5.Allow the launcher to examine all the files for the game. This may take some time.
6.If any files are found to have problems, the launcher will re-download those files.


Delete the ESO Launcher Folder

•PC: Go to the Launcher folder and delete it.
◦You can find this by default at C:\Program Files (x86)\Zenimax Online\Launcher.


Download new ESO Launcher


Once you have deleted the folder, download the ESO Launcher from your account management page to reinstall it. You can do this by logging in to your account on our website and clicking the Download Game button on the page for your appropriate platform.

Malitias

ZOS_PeterT wrote: »

If you receive a Fatal Error from the ESO Launcher, you should run a repair on your game files.

In addition, you can repair the files for The Elder Scrolls Online on your computer by following the steps below.

Repair the ESO Launcher

1.Open The Elder Scrolls Online Launcher by right-clicking on the icon on the desktop and selecting Run as Administrator.
2.Wait for the launcher to open completely.
3.If multiple ESO clients are installed and available through the launcher, make sure you have the correct version highlighted by clicking on it once.
4.Open the Game Options dropdown menu and click on the option for Repair.
5.Allow the launcher to examine all the files for the game. This may take some time.
6.If any files are found to have problems, the launcher will re-download those files.


Delete the ESO Launcher Folder

•PC: Go to the Launcher folder and delete it.
◦You can find this by default at C:\Program Files (x86)\Zenimax Online\Launcher.


Download new ESO Launcher


Once you have deleted the folder, download the ESO Launcher from your account management page to reinstall it. You can do this by logging in to your account on our website and clicking the Download Game button on the page for your appropriate platform.

Is this some sort of automated response? It better be, because in the very first post I said I have tried repairing, which you should have read before posting, right? In fact I have tried it multiple times without any success.
There is only one ESO available, which is the one I have installed. I have deleted the complete game with launcher and reinstalled it as well. Same issue. Tried the repair thing again, but, again, with no success.
And I am of course always running as admin. I also tried both the 32 and 64 bit client.

ChrisG592

I am having the same issue.

parkham

@Malitias
@ChrisG592

Is this a laptop by chance? Based on the graphics card I assume it is.

If it is, you probably have a built in Intel graphics. If you do, then you need to find out what type it is (probably 4600).

Once you identify type of integrated Intel graphics, download and install the latest driver (if you haven't).

It appears you're running Windows 7, SP1 64 bit. Here's the intel driver.

https://downloadcenter.intel.com/download/26563/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=80939

https://downloadmirror.intel.com/26563/eng/win64_154514.4590.exe

If so, then check this thread out:

https://forums.elderscrollsonline.com/en/discussion/321710/potential-fix-for-eso-has-stopped-working-immediate-crash-after-hitting-play#latest

Let me know.

ChrisG592

parkham wrote: »

https://forums.elderscrollsonline.com/en/discussion/321710/potential-fix-for-eso-has-stopped-working-immediate-crash-after-hitting-play#latest

The instructions in this thread fixed the issue for me. Thank you very much.

parkham

awesome!

hotsauce11

I have not been able to play ESO for almost 2 months now.
I have been trying to log in every day and still cannot even get to the opening screen. I have tried to login on a friend's computer and it works. I can login just fine which means it probably has something to do with my computer and the server connecting correctly. It keeps saying that ESO has unexpectedly stopped. I've uninstalled, reinstalled. I've tried repairing. I've dumped my add-ons. I have updated my drivers/Windows updates, etc. Firewall, anti-virus, and other things alike checked and rechecked, done and redone, over and over again. Nothing.

Here's exactly what happens:
I click on the ESO icon on task bar.
Launcher client opens fine.
I am receiving all ESO updates.
The game updates just fine all the way to 100%.
I click the "Play" button.
Screen starts to load.
Full screen is black.
ESO login music begins playing.
Full screen is still completely black, blinks a few times... then it flickers.
Then a small window immediately pops up. "We're sorry. ESO has unexpectedly crashed."
I can only exit the window.
Back to desktop/ESO client launcher.
Rinse and repeat. Same thing.
Cannot progress any further.
ESO has worked just fine in the past.

Please help or post if you have similar situation or any viable solutions. Thank you.