Crash on starting PTS client(Windows related)
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• PC/Mac: No maintenance – April 14
• Xbox: NA and EU megaservers for maintenance – April 16, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – April 16, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
The PTS is now offline for the patch 11.0.0 maintenance and is currently unavailable.
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Enodoc✭✭✭✭✭
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I had something like that after patching PTS (not sure if it was that one exactly, but is was definitely a Microsoft Visual C++ error), and I all had to do was close and restart the launcher.My PTS eso64.exe will not load with the following error:
UESP: The Unofficial Elder Scrolls Pages - A collaborative source for all knowledge on the Elder Scrolls series since 1995
Join us on Discord - discord.gg/uesp0 -
Saoirse_Siobhan✭✭✭✭✭Just finished reinstalling and rebooted my PC but still the same problem.
Here are the files :Edited by Saoirse_Siobhan on January 6, 2017 11:03AMPC/EU DC1 -
smacx250✭✭✭✭✭
@radicalb21 - take a look at this thread. Some people have had some luck with using template characters, creating new characters, or trying different copied characters:radicalb21 wrote: »I'm able to login to game and get to character select then click play and then the loading screen
https://forums.elderscrollsonline.com/en/discussion/312158/pts-character-load-issues-possibly-mac-related-with-workaround
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Ravinya✭✭
This morning I repaired once again and it finally completed. Just logged in and everything seemed to work. Hopefully I won't have any more problems.I finally got it to install after having the "Reliable source" error numerous times. Now it crashes on startup showing me error 12. I also got the missing dll error at some point but it disappeared after a reboot
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Pangnirtung✭✭✭✭✭On an iMac running El Capitan.
Tried go get onto the PTS this morning with a copied character. My copied character was in Craglorn and I am stuck in a loading screen WITHOUT a spinning chevron just the mac spinning beach ball.
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Livvy✭✭✭✭✭Still getting the black screen with crash report pop-up when pressing play.
Does anyone have an update on this issue? Or know of anything else to try?->--Willow--<-0 -
Zakor✭✭✭Well, I finally got back home and tried to launch the PTS on my tower. No problems here. On my Laptop it's still crashing...0 -
Gorgoneus✭✭✭This is completly ZOS problem, only their launcher hase so many errors and bug preventing game download and PTS start. Never have the same problem with other games, launchers and web store platforms with game downloadings.1 -
Zakor✭✭✭@Gorgoneus but your comment isn't helping in any way to get this fixed. Please vent elsewhere since we are actually trying to find a solution with ZOS.1
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Livvy✭✭✭✭✭Well, I finally got back home and tried to launch the PTS on my tower. No problems here. On my Laptop it's still crashing...
Interesting... I wonder if this is only a problem on laptops. I have always played on my gaming laptop with no problems. I unfortunately don't have a desktop to try it on.->--Willow--<-0 -
Zakor✭✭✭Though about the same thing, if so, that would probably help in finding the error. Could you all please say if you are on tower or laptop?0
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Livvy✭✭✭✭✭@ZOS_GinaBruno , is there any update on this issue? Since providing the requested information yesterday?->--Willow--<-0
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Saoirse_Siobhan✭✭✭✭✭TheWhiteDarkness wrote: »When I hit play on launcher for PTS I get this popup :
@Zakor I'm on laptop with this issue
UPDATE: Tried launching directly from the exe file (normal and 64) but I get the same error.Edited by Saoirse_Siobhan on January 6, 2017 8:08PMPC/EU DC0 -
Falhael✭✭✭Though about the same thing, if so, that would probably help in finding the error. Could you all please say if you are on tower or laptop?
I dont think so, I'm not using a laptop. Also tried to repair again today since that post from ravinya got my hopes up a little, but other than getting another full new download, nothing happened.0 -
Zakor✭✭✭
I dont think so, I'm not using a laptop. Also tried to repair again today since that post from ravinya got my hopes up a little, but other than getting another full new download, nothing happened.
Thanks for your reply. Now we know it isn't something related to this (and dev probably know too).
@ZOS_GinaBruno Is there an update you could provide? Anything? Like it's being worked on or you were able to reproduce or something?0 -
LaucianNailor✭✭✭Playing on a Mac here. I have downloaded the client, launched and created a character with no problem (on EU so no character copy). Problem comes on logging in to the character.
The client just does a complete 'hard lock' forcing a hard reboot of the Mac to close the client down. The ESO crash catcher doesn't kick in and because of the hard lock, the apple crash catcher is not initialised either.
This is on a new clean install of the PTS with NO add-on's and default settings........Any suggestions?Mac/PC EU Server
Lots of alts....561+ CP
Inside Trade Guild0 -
Skayaq✭✭✭✭✭LaucianNailor wrote: »Playing on a Mac here. I have downloaded the client, launched and created a character with no problem (on EU so no character copy). Problem comes on logging in to the character.
The client just does a complete 'hard lock' forcing a hard reboot of the Mac to close the client down. The ESO crash catcher doesn't kick in and because of the hard lock, the apple crash catcher is not initialised either.
This is on a new clean install of the PTS with NO add-on's and default settings........Any suggestions?
Your issue is being discussed in this thread: https://forums.elderscrollsonline.com/en-GB/discussion/312158/pts-character-load-issues-possibly-mac-related-with-workaround#latestKazari-Dar, Khajiit Nightblade..........Jarkyr Storm-Blade, Nord Sorcerer .......... Dunric Amedain, Breton Templar
Araniwen, Altmer Sorcerer..................Llirasa Andralu, Dunmer Templar...................Marzug gro-Borgaz, Orc Warden
Calinchel, Bosmer Warden...................Jahrel-Xei, Argonian Nightblade....................Cienri Maraeud, Breton Sorcerer
Inara Savicci, Imperial Templar...................Garoric Attilus, Imperial Dragonknight............ Maevina Tallian, Imperial Nightblade
Ravanni-Ko, Khajiit Dragonknight..........Faevyn Ice-Heart, Nord Warden..........Nazran al-Taneth, Redguard Dragonknight0 -
Larry78✭✭✭Hello folks :-)
Same issue here, after 30 minutes of playing..crash..it will be fixed, I hope so.
This is my first time on PTS, I want to try new features and there is another problem. I cant connect my character even i using same login info for PTS. There is only 1 option after login, create new character , level 0, etc..What I doing wrong or what's wrong? Thanks in advance0 -
Enodoc✭✭✭✭✭
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@Larry78 do you usually play on the EU server? Only NA server characters are available on PTS right now; EU players must create template characters using the drop down list at the top-left of character creation.Hello folks :-)
Same issue here, after 30 minutes of playing..crash..it will be fixed, I hope so.
This is my first time on PTS, I want to try new features and there is another problem. I cant connect my character even i using same login info for PTS. There is only 1 option after login, create new character , level 0, etc..What I doing wrong or what's wrong? Thanks in advanceUESP: The Unofficial Elder Scrolls Pages - A collaborative source for all knowledge on the Elder Scrolls series since 1995
Join us on Discord - discord.gg/uesp1 -
SpAEkus✭✭✭✭ZOS_GinaBruno wrote: »So, I know this sounds like Troubleshooting 101, but can you all try rebooting your computer? There was a new distributable that got installed, and a reboot is necessary to make sure it works properly. This could be causing the error you all are getting.
@ZOS_GinaBruno Can you let us know which new distributable was installed, just in case we can do more troubleshooting on our ends, please?
My PTS eso64.exe is definitely asking for one of them that it is not finding installed.
Edited by SpAEkus on January 7, 2017 2:19PM0 -
Zakor✭✭✭
@ZOS_GinaBruno Can you let us know which new distributable was installed, just in case we can do more troubleshooting on our ends, please?
My PTS eso64.exe is definitely asking for one of them.
I think it's the one you find in the launcher directory (everything else seems odd). Just try to install it but I don't think it will help.0 -
SpAEkus✭✭✭✭@ZOS_GinaBruno
SOLVED for my PTS eso64.exe install at least. Note I am still launching directly from the .exe and not the launcher,
Okay on a hunch I checked my installed programs under Programs and Features (Win7Pro).
I found that I had both x86 and x64 of all the Microsoft Visual C++ Redistributable for 2005 - 2013, but only the x86 for 2015. I installed the 2015 x64 and I have eso64.exe working on PTS. Maybe a chance for anyone else that checks and doesn't see both versions installed.
Here's my now updated list of redistributables.
@Zakor
Yes I see that vcredist_x64_2015 sitting in the launcher folder but for some reason it never actually got installed during patch.
Edited by SpAEkus on January 7, 2017 2:37PM1 -
Zakor✭✭✭Well, on the screenshot I posted here all those redis are installed in both versions. So still no fix for my laptop I assume0
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Sunfire✭✭I have the same issue, black screen with a crashed report showing up. I tried rebooting and reinstalling the C++ redists, but no success 2 -
StereoLiz✭✭✭I can't enter PTS too. After pressing play I get windows error about missing file api-ms-win-crt-runtime-l1-1-0.dll
I've solved my problem too. I found vcredist_x64_2015 file in launcher folder, run it as administrator and did repair. After that error disappear.
Two days ago I've tried to install microsoft visiual c++ from official microsoft siye, but it didn't help may be because I downloaded latest version, and not exact same version that came with eso launcher.
Thanks to @SpAEkus0 -
Livvy✭✭✭✭✭Still getting black screen with crash report pop-up on pressing play.
Have tried everything suggested.->--Willow--<-0 -
SpAEkus✭✭✭✭
I've solved my problem too. I found vcredist_x64_2015 file in launcher folder, run it as administrator and did repair. After that error disappear.
Two days ago I've tried to install microsoft visiual c++ from official microsoft siye, but it didn't help may be because I downloaded latest version, and not exact same version that came with eso launcher.
Thanks to @SpAEkus
@ZOS_GinaBruno
Just to be clear for others, I did not try to run the copies inside the Launcher Folder. I used the 2015 x64 from the Microsoft site.
There are 3 files in my Launcher folder. I have never added anything to that folder on my own. EDIT: A zip file and two other 3 installers. And they have not been modified since 12/8/2016 which is before the PTS patch.
If the Launcher ran the PTS patch it didn't add any new versions of those files into the launcher folder on that date.
EDIT: That zip first installer file is very strange and gives errors when opening, and it does not show as a vcredist installer but is a .net installer
EDIT: And when that .net installer tries to unpack the vcredist_x64.exe it throws some overwrite error including hidden data after the payload. (I copied it out and tried to open it in a safe folder)
Those other two vcredist are the proper 2015 14.0.24210 and 14.0.23026 versions as current on the Microsoft site.
@ZOS_GinaBruno
It seems my problem was from some sort of PTS patch progress that did not properly install whatever new redist you have tried to update. And the most current Visual C++ Redistributable for Visual Studio is 2015 but has been out since 7/10/2015 so I don't know why you have just now added it to the launcher install.
Edited by SpAEkus on January 8, 2017 2:20PM0 -
Tonnopesce✭✭✭✭✭
✭@ZOS_GinaBruno
SOLVED for my PTS eso64.exe install at least. Note I am still launching directly from the .exe and not the launcher,
Okay on a hunch I checked my installed programs under Programs and Features (Win7Pro).
I found that I had both x86 and x64 of all the Microsoft Visual C++ Redistributable for 2005 - 2013, but only the x86 for 2015. I installed the 2015 x64 and I have eso64.exe working on PTS. Maybe a chance for anyone else that checks and doesn't see both versions installed.
Here's my now updated list of redistributables.
@Zakor
Yes I see that vcredist_x64_2015 sitting in the launcher folder but for some reason it never actually got installed during patch.
After reading this " fix" i've downloaded the x64 2015 from the microsoft site and now the pts works fineSignature0 -
Livvy✭✭✭✭✭Seems we are dealing with two different issues in this thread.
The black screen with crash report window still has no work-around or fix that I am aware of. ->--Willow--<-0