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Anyone got compensated for their deleted items from the bug?
Megalex1
✭✭✭
Sup guys!
As you know, there was an issue with DB update that made several people lose items.
The devs then told us to open a ticket to get them restored.
I did so and I'm still getting the run around
Has anyone opened a ticket about this and gotten their items restored?
Thanks!!
As you know, there was an issue with DB update that made several people lose items.
The devs then told us to open a ticket to get them restored.
I did so and I'm still getting the run around
Has anyone opened a ticket about this and gotten their items restored?
Thanks!!
0
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code65536✭✭✭✭✭
✭✭✭✭✭I opened 3 tickets from 3 characters who were affected.
Zero items were restored. For one of the three tickets, they just gave me 10K gold as compensation (ironically, for the ticket that I opened for a relatively useless item).
Update: Missing items have been restored. I guess I just had to be patient.Edited by code65536 on June 9, 2016 7:18PMNightfighters ― PC/NA and PC/EU
Dungeons and Trials:Personal best scores:- Dragonstar Arena: 46817 (NA)
- Maelstrom Arena: 600526 (NA)
- Blackrose Prison: 99274 (EU) (Unchained)
- Maw of Lorkhaj: 165227 (EU)
- Halls of Fabrication: 220708 (NA) (Tick-Tock Tormentor #1, #2, #3, #4, #5, #6, #7, #8, #9, #10, #11, #12)
- Asylum Sanctorium: 114957 (NA) (Immortal Redeemer #1, #2, #3, #4, #5, #6, #7, #8, #9, #10)
- Cloudrest: 131256 (NA) (Gryphon Heart #1, #2, #3, #4, #5, #6, #7)
- Sunspire: 250866 (EU) (Godslayer #1, #2, #3, #4, #5, #6, #7)
- Kyne's Aegis: 235841 (EU) (Dawnbringer #1, #2, #3, #4, #5, #6, #7, #8)
Dungeon trifectas:- Mountain God and Leave No Bone Unbroken
- Apex Predator and Pure Lunacy
- Depths Defier and Relentless Raider
- Defanged the Devourer and Nature's Wrath
- In Defiance of Death and No Rest for the Wicked
- Bane of Thorns and True Genius
- Ardent Bibliophile and Subterranean Smasher
- Battlespire's Best and Bastion Breaker
- Zero Regrets and Land, Air, and Sea Supremacy
- Fist of Tava and Invader's Bane
- Curator's Champion (Valinna) and Temporal Tempest
- Unshakeable Fervor and Lighting the Embers
Extended Journal Add-Ons: Item Set Browser ― Loot Log ― Character Knowledge ― Collectibles Tracker ― RaidificatorPC/Console Add-Ons: Combat Alerts ― Group Buff PanelsOther Add-Ons: Deconstruction Junk Marker ― Purge Tracker ― Asylum Status Panel ― Smart Looter ― Improved Companion Rapport Information1 -
Recremen✭✭✭✭✭
✭✭✭✭✭I was one of the first to report it, haven't heard back since. As far as I could tell, though, it was just some level 10 quest rewards and stuff, so it's not a huge deal for me.Men'Do PC NA AD Khajiit
Grand High Illustrious Mid-Tier PvP/PvE Bussmunster0 -
Volkodav✭✭✭✭✭
✭✭Edited by Volkodav on June 9, 2016 3:20AM0 -
GivvumBoane✭✭✭✭
Lol don't sweat it. When I read your post, I had to check the dateAll hail the prophet that is Mike Judge, for his Idiocracy prophecy is near fruition.0 -
Anhedonie✭✭✭✭✭
✭✭When I lost divines scoria due to rollback, they never gave me anything in return. Why even bother now.Profanity filter is a crime against the freedom of speech. Also gags.0 -
lardvader✭✭✭✭✭Didn't know there was a bug - I might have lost several things but probably nothing important. How are we able to keep track of this? Yes I should notice if I'm missing legendary stuff but still....
This shouldn't be something we have to keep track on.CP 1200+ PC EU EP0 -
istateres✭✭✭✭I heard NOTHING, no response. Lost a Monster helm. 100% sure it happened as I had show helm on and after the update I was head naked.0 -
magnusthorek✭✭✭✭✭
✭I didn't notice missing items, but even if I did notice, I wouldn't bother open a ticket because it happened to me in past, but with Monstrous Teeth, when they used to cost 1~1.2k EACH and the game UI "simply" stole me 120 units of them, proved with screenshots, plus more 120 Bone Shards that, unfortunately I couldn't take a picture and the issue is opened without solution until now, almost 6 months later
Fine" The original ticket was closed due inactivity one month after opened with an apology about some snow storm in the region, which I don't know if it's true given that I'm not American. Then I had problems accessing my Support Account for months without answer (again), but when I finally managed to access it again, someone "very competent", that didn't even introduced him/herself as a person, didn't read the ticket, didn't read the old ticket and answered based a different (and already solved) ticket.
I do my best to not have to reach them because when I do nothing is done so, meh...I am the very model of a scientist Salarian, I've studied species Turian, Asari, and Batarian.
I'm quite good at genetics (as a subset of biology) because I am an expert (which I know is a tautology).
My xenoscience studies range from urban to agrarian, I am the very model of a Scientist Salarian.0 -
Megalex1✭✭✭It's really disappointing that we pay ZOS a lot of money and don't get any sort of acceptable customer service.
What would happen if all my toons get deleted?
"We're sorry about that. A snowstorm deleted your characters and we can't help you"
It's really disapointing because @ZOS_JessicaFolsom said the following:
https://forums.elderscrollsonline.com/en/discussion/268843/hotfix-with-downtime-5-31-16-pc-mac-onlyZOS_JessicaFolsom wrote: »If you are one of the players whose item(s) are no longer on your character or in your inventory/bank, please contact our Support team while in the game—we will be able to check item logs and see what you’re missing.
"check the item logs"
Doesn't look like they have any logs if they need us to detail all lost items, eh?
Or are we just being told they'll take care of us to "save face" but in reality, they had no intention of ever trying to help us recover from this bug?Edited by Megalex1 on June 9, 2016 6:19PM0 -
idk✭✭✭✭✭
✭✭✭✭✭With the major bank inventory bug during the first few months of the game Zos said hey would replace what we lost, that they had the means to know what we had.
In the end I received some gold with a message that I could use the gold to purchase what I lost from vendors and guild traders. The gold was not even enough to repurchase bank slots I lost. It took a second request just to get enough to get all my bank slots back.
Don't hold your breath.0 -
rotaugen454✭✭✭✭✭
✭✭✭✭✭I guess it is like insurance companies. They have a hard time believing you had a Picasso in your burned down home if you don't have receipts and pictures of it. You'd think they would have the ability to see your item list over time, but apparently you need screenshots."Get off my lawn!"0 -
Megalex1✭✭✭rotaugen454 wrote: »I guess it is like insurance companies. They have a hard time believing you had a Picasso in your burned down home if you don't have receipts and pictures of it. You'd think they would have the ability to see your item list over time, but apparently you need screenshots.
@ZOS_JessicaFolsom said they would check the logs to see what you're missing. I don't understand why she mislead us.0 -
code65536✭✭✭✭✭
✭✭✭✭✭Well, well, that was interesting.
I just got some mails with a number of restored items. The correct items, too, not something similar to compensate.Edited by code65536 on June 9, 2016 7:18PMNightfighters ― PC/NA and PC/EU
Dungeons and Trials:Personal best scores:- Dragonstar Arena: 46817 (NA)
- Maelstrom Arena: 600526 (NA)
- Blackrose Prison: 99274 (EU) (Unchained)
- Maw of Lorkhaj: 165227 (EU)
- Halls of Fabrication: 220708 (NA) (Tick-Tock Tormentor #1, #2, #3, #4, #5, #6, #7, #8, #9, #10, #11, #12)
- Asylum Sanctorium: 114957 (NA) (Immortal Redeemer #1, #2, #3, #4, #5, #6, #7, #8, #9, #10)
- Cloudrest: 131256 (NA) (Gryphon Heart #1, #2, #3, #4, #5, #6, #7)
- Sunspire: 250866 (EU) (Godslayer #1, #2, #3, #4, #5, #6, #7)
- Kyne's Aegis: 235841 (EU) (Dawnbringer #1, #2, #3, #4, #5, #6, #7, #8)
Dungeon trifectas:- Mountain God and Leave No Bone Unbroken
- Apex Predator and Pure Lunacy
- Depths Defier and Relentless Raider
- Defanged the Devourer and Nature's Wrath
- In Defiance of Death and No Rest for the Wicked
- Bane of Thorns and True Genius
- Ardent Bibliophile and Subterranean Smasher
- Battlespire's Best and Bastion Breaker
- Zero Regrets and Land, Air, and Sea Supremacy
- Fist of Tava and Invader's Bane
- Curator's Champion (Valinna) and Temporal Tempest
- Unshakeable Fervor and Lighting the Embers
Extended Journal Add-Ons: Item Set Browser ― Loot Log ― Character Knowledge ― Collectibles Tracker ― RaidificatorPC/Console Add-Ons: Combat Alerts ― Group Buff PanelsOther Add-Ons: Deconstruction Junk Marker ― Purge Tracker ― Asylum Status Panel ― Smart Looter ― Improved Companion Rapport Information0 -
Molag_Crow✭✭✭✭✭
✭✭What kind of items did you lose? I might have to go around screen-shotting everything in my bags and bank now, before DB comes to console...... o.O--ϟ-- Crows_Descend - Templar - Ebonheart Pact [PS4]&[PC] [EU] --ϟ--
YoutTube ESO Playlist
The greatest prison that people live in, is the fear of what other people think. - David Icke
Be your true, authentic self.0 -
code65536✭✭✭✭✭
✭✭✭✭✭Molag_Crow wrote: »What kind of items did you lose? I might have to go around screen-shotting everything in my bags and bank now, before DB comes to console...... o.O
1x Impen Bogdan head, 2x Impen Bogdan shoulders.
Yes, it's trash, and I wouldn't shed a tear for its loss. But it's the principle of the matter... and I'm glad that they've been restored.Nightfighters ― PC/NA and PC/EU
Dungeons and Trials:Personal best scores:- Dragonstar Arena: 46817 (NA)
- Maelstrom Arena: 600526 (NA)
- Blackrose Prison: 99274 (EU) (Unchained)
- Maw of Lorkhaj: 165227 (EU)
- Halls of Fabrication: 220708 (NA) (Tick-Tock Tormentor #1, #2, #3, #4, #5, #6, #7, #8, #9, #10, #11, #12)
- Asylum Sanctorium: 114957 (NA) (Immortal Redeemer #1, #2, #3, #4, #5, #6, #7, #8, #9, #10)
- Cloudrest: 131256 (NA) (Gryphon Heart #1, #2, #3, #4, #5, #6, #7)
- Sunspire: 250866 (EU) (Godslayer #1, #2, #3, #4, #5, #6, #7)
- Kyne's Aegis: 235841 (EU) (Dawnbringer #1, #2, #3, #4, #5, #6, #7, #8)
Dungeon trifectas:- Mountain God and Leave No Bone Unbroken
- Apex Predator and Pure Lunacy
- Depths Defier and Relentless Raider
- Defanged the Devourer and Nature's Wrath
- In Defiance of Death and No Rest for the Wicked
- Bane of Thorns and True Genius
- Ardent Bibliophile and Subterranean Smasher
- Battlespire's Best and Bastion Breaker
- Zero Regrets and Land, Air, and Sea Supremacy
- Fist of Tava and Invader's Bane
- Curator's Champion (Valinna) and Temporal Tempest
- Unshakeable Fervor and Lighting the Embers
Extended Journal Add-Ons: Item Set Browser ― Loot Log ― Character Knowledge ― Collectibles Tracker ― RaidificatorPC/Console Add-Ons: Combat Alerts ― Group Buff PanelsOther Add-Ons: Deconstruction Junk Marker ― Purge Tracker ― Asylum Status Panel ― Smart Looter ― Improved Companion Rapport Information0 -
dtm_samuraib16_ESO✭✭✭✭I haven't sent in a ticket.
It was a golden staff, I remember it was a good one, but i can't for the life of me remember just which it was...
Ah well... easy come, easy go, I guess.Earthdawn Game Master Role Play Quotes by me:
"If it looks like a bear, if it feels like a bear, smells and tastes like a bear, then be VERY aware, it could be something ENTIRELY different..."
"Be careful what you wish for, you might get plenty of it..."0 -
code65536✭✭✭✭✭
✭✭✭✭✭dtm_samuraib16_ESO wrote: »I haven't sent in a ticket.
It was a golden staff, I remember it was a good one, but i can't for the life of me remember just which it was...
Ah well... easy come, easy go, I guess.
I didn't specify what exactly was lost (since I wasn't 100% sure). I just said I had lost something, and if they do have the logs as they claim, they can figure out what that something was.Nightfighters ― PC/NA and PC/EU
Dungeons and Trials:Personal best scores:- Dragonstar Arena: 46817 (NA)
- Maelstrom Arena: 600526 (NA)
- Blackrose Prison: 99274 (EU) (Unchained)
- Maw of Lorkhaj: 165227 (EU)
- Halls of Fabrication: 220708 (NA) (Tick-Tock Tormentor #1, #2, #3, #4, #5, #6, #7, #8, #9, #10, #11, #12)
- Asylum Sanctorium: 114957 (NA) (Immortal Redeemer #1, #2, #3, #4, #5, #6, #7, #8, #9, #10)
- Cloudrest: 131256 (NA) (Gryphon Heart #1, #2, #3, #4, #5, #6, #7)
- Sunspire: 250866 (EU) (Godslayer #1, #2, #3, #4, #5, #6, #7)
- Kyne's Aegis: 235841 (EU) (Dawnbringer #1, #2, #3, #4, #5, #6, #7, #8)
Dungeon trifectas:- Mountain God and Leave No Bone Unbroken
- Apex Predator and Pure Lunacy
- Depths Defier and Relentless Raider
- Defanged the Devourer and Nature's Wrath
- In Defiance of Death and No Rest for the Wicked
- Bane of Thorns and True Genius
- Ardent Bibliophile and Subterranean Smasher
- Battlespire's Best and Bastion Breaker
- Zero Regrets and Land, Air, and Sea Supremacy
- Fist of Tava and Invader's Bane
- Curator's Champion (Valinna) and Temporal Tempest
- Unshakeable Fervor and Lighting the Embers
Extended Journal Add-Ons: Item Set Browser ― Loot Log ― Character Knowledge ― Collectibles Tracker ― RaidificatorPC/Console Add-Ons: Combat Alerts ― Group Buff PanelsOther Add-Ons: Deconstruction Junk Marker ― Purge Tracker ― Asylum Status Panel ― Smart Looter ― Improved Companion Rapport Information0 -
dtm_samuraib16_ESO✭✭✭✭Meh... I can't care one way or the other, I guess...
As it is, I can't play anyway... heh...Earthdawn Game Master Role Play Quotes by me:
"If it looks like a bear, if it feels like a bear, smells and tastes like a bear, then be VERY aware, it could be something ENTIRELY different..."
"Be careful what you wish for, you might get plenty of it..."0 -
magnusthorek✭✭✭✭✭
✭I really doubt they could do anything. They don't have knowledge or the means to restore items since DB DLC (according to someone called Andre - or was Alan? Don't recall).
Last weekend, after finishing the retirement of my Sorcerer in favor of my Templar, I was moving items back and forth through the bank very quickly and suddenly a Legendary Sword of Torug's Pact, Nirnhoned and enchanted I had with my main and that I would start using with my alt until replaced, simply vanished.
I contacted the support, survived the extremely annoying process of auto-reply that's kind of dumb to be honest just to receive an answer that the item was destroyed.
Lots of Ctrl+C, Ctrl+V in the answer without muchachos somos bases,like if I HAD to take their word as true.
I tried to explain that it wasn't possible because I WAS INSIDE THE BANK with both characters during the whole login/logoff procedures.
Do you know what happened? Another person took the front line of the discussion just to say with the arrogantly politeness of them "I'm sorry, like I said the item was destroyed and I can't help. Need anything else?"
I don't know how rude this might be in English, but in my country it's basically "shut up, don't cry, move on"
And I took the full damage in materials that, nowadays, is something around 70~80k
And they even had the petulance to send me customer relationship survey... They can shove that where the sun doesn't shine that I don't freaking care,just like they with their CLIENTSEdited by magnusthorek on June 16, 2016 11:46PMI am the very model of a scientist Salarian, I've studied species Turian, Asari, and Batarian.
I'm quite good at genetics (as a subset of biology) because I am an expert (which I know is a tautology).
My xenoscience studies range from urban to agrarian, I am the very model of a Scientist Salarian.0
