Realm Status

ArrVeeGee · May 2016

People still having problems...

The solution is to edit your hosts file and add an entry for live-services.elderscrollsonline.com.

This has worked for many many people, and if done correctly, will work for you too. There's no sense just posting that it's still down for you if you haven't tried this yet.

Adding a static entry to a Windows hosts file can be different depending on what version of the OS you're using.

For Windows 7, the hosts file is located in the: C:\Windows\System32\drivers\etc directory.

This file MUST be edited in Administrator mode. This means launching Notepad or what have you 'As Administrator'. This is achieved usually by right clicking on Notepad and selecting Run As Administrator. The only way you can save a hosts file is in administrator mode.

All you need to add to the hosts file is the following line at the bottom, verbatim:

198.20.198.110 live-services.elderscrollsonline.com

That's it. Then correctly save the file, and try again. It'll work.

This problem WILL resolve itself eventually without anybody changing any hosts file. But as people are mentioning, there isn't much time before the next update. If you simply can't wait for things to propagate naturally, edit your hosts file. If you're still unsure how to do this, GOOGLE how to edit hosts file for your OS.

There is nothing more Zenimax can do to fix this on their end, hence them flagging it as resolved. DNS entries sometimes take time to propagate. Use this fix for an instant cure.

Logicbomb00 · May 2016

what's a directory? and what's a host file?

I just play ESO (well, sometimes). If I didn't play ESO (when it works properly) I wouldn't even have a computer.

Mojmir · May 2016

ArrVeeGee wrote: »

People still having problems...

The solution is to edit your hosts file and add an entry for live-services.elderscrollsonline.com.

This has worked for many many people, and if done correctly, will work for you too. There's no sense just posting that it's still down for you if you haven't tried this yet.

Adding a static entry to a Windows hosts file can be different depending on what version of the OS you're using.

For Windows 7, the hosts file is located in the: C:\Windows\System32\drivers\etc directory.

This file MUST be edited in Administrator mode. This means launching Notepad or what have you 'As Administrator'. This is achieved usually by right clicking on Notepad and selecting Run As Administrator. The only way you can save a hosts file is in administrator mode.

All you need to add to the hosts file is the following line at the bottom, verbatim:

198.20.198.110 live-services.elderscrollsonline.com

That's it. Then correctly save the file, and try again. It'll work.

This problem WILL resolve itself eventually without anybody changing any hosts file. But as people are mentioning, there isn't much time before the next update. If you simply can't wait for things to propagate naturally, edit your hosts file. If you're still unsure how to do this, GOOGLE how to edit hosts file for your OS.

There is nothing more Zenimax can do to fix this on their end, hence them flagging it as resolved. DNS entries sometimes take time to propagate. Use this fix for an instant cure.

thanks for doing their job,LOL

dwelling_playb16_ESO · May 2016

ArrVeeGee wrote: »

For those who still can't log in -- some times DNS updates/propagation can take time. Try rebooting your routers, or switching your DNS servers to Google: 8.8.8.8 and 8.8.4.4

You could also try running a ipconfig /flushdns on your machine.

Open a command prompt and issue: "ipconfig /flushdns", then try logging in again.

Alternatively, if you STILL cannot log in, the solution I originally offered WILL work for you.

Just add an entry in your hosts file for live-services.elderscrollsonline.com.

Adding the entry in my host file worked, cheers mate.

Logicbomb00 · May 2016

Is there someplace in my computer box where I can get a screw driver, take this stuff out and bang it against a wall, and put it back in my computer box?

Mandier · May 2016

I added the entry to my host file, did the ipconfig thing, repair, re-install and its still not working

ilya_makaroffb16_ESO · May 2016

Me, myself, surprised to see how you still can have a reply here saying "We consider this issue resolved" when numerous people tell you it is not. Please, do not celebrate, work. I couldn't get in ever since i got from work 3 hours ago...

baratron · May 2016

ArrVeeGee wrote: »

People still having problems...

The solution is to edit your hosts file and add an entry for live-services.elderscrollsonline.com.

Thanks, @ArrVeeGee !

vortexman11 · May 2016

@ArrVeeGee Thank you this worked!

Nebthet78 · May 2016

Still unable to sign in after following all troubleshooting. I even have Port Forwarding for ESO as per the 201 error trouble shooting. Changed my DNS to the Google one and flushed it. Even backed up and changed the host file and still unable to log in.

Odd thing too, I am unable to log into the ESO Support page on Firefox. It would not do anything when you click the submit button.
I could sort of log into it in IE, but it came up wanting me to put in a code since I don't normally use that browser and when I did that, It came up with this error.

Molag Bal has corrupted your system ZOS!!!!

@ZOS_JessicaFolsom

ZOS_JessicaFolsom · May 2016

Nebthet78 wrote: »

Still unable to sign in after following all troubleshooting. I even have Port Forwarding for ESO as per the 201 error trouble shooting. Changed my DNS to the Google one and flushed it. Even backed up and changed the host file and still unable to log in.

Odd thing too, I am unable to log into the ESO Support page on Firefox. It would not do anything when you click the submit button.
I could sort of log into it in IE, but it came up wanting me to put in a code since I don't normally use that browser and when I did that, It came up with this error.

[snip]

If you're unable to log in to your account to contact Support, you can use these steps as well:

https://help.elderscrollsonline.com/app/answers/detail/a_id/31973/

We'll also let our Web team know about the issues you were running into. Could you tell us what versions of Firefox and IE you were trying?

Nebthet78 · May 2016

ZOS_JessicaFolsom wrote: »

Nebthet78 wrote: »

Still unable to sign in after following all troubleshooting. I even have Port Forwarding for ESO as per the 201 error trouble shooting. Changed my DNS to the Google one and flushed it. Even backed up and changed the host file and still unable to log in.

Odd thing too, I am unable to log into the ESO Support page on Firefox. It would not do anything when you click the submit button.
I could sort of log into it in IE, but it came up wanting me to put in a code since I don't normally use that browser and when I did that, It came up with this error.

[snip]

If you're unable to log in to your account to contact Support, you can use these steps as well:

https://help.elderscrollsonline.com/app/answers/detail/a_id/31973/

We'll also let our Web team know about the issues you were running into. Could you tell us what versions of Firefox and IE you were trying?

The strange this is; I can log into: https://account.elderscrollsonline.com : With no problems.

I can log into the forums fine.. of course.. and I can log into my email.

Firefox 46.0.1 (latest)
IE 11.28 (They no longer update this)

But when I go to: https://help.elderscrollsonline.com/app/utils/login?p_next_page=ask

To create a ticket, it will not allow me to log on in Firefox, or takes me to the error page in IE.

Logicbomb00 · May 2016

and I still can't log in to my game.

poop.

Mugwort · May 2016

I cannot log in
No Answers??

Logicbomb00 · May 2016

nope. another hour has passed and no reply to tickets or a fix of any sort.

Dahkoht · May 2016

Logicbomb00 wrote: »

nope. another hour has passed and no reply to tickets or a fix of any sort.

Remember , this problem had to be pointed out to them , (no in depth constant monitoring setup , that costs money you see ), then it was "resolved" earlier , no it really wasn't.

How I imagine things at Zenimax when someone sees on the forum they have a problem and it's gone public.

Theodorus · May 2016

I've already posted this once, but things get lost pretty quickly on threads like this.

What works for me is to simply restart my computer. No need to edit anything.

SteveCampsOut · May 2016

What works for me when the NA server is down I play the EU server and visa versa......

hounddoogrwb17_ESO · May 2016

I'm in Australia on the NA megaserver and the Error 201 (7:4:420:1006) issue is still happening here.

The elderscrollsonline.com site has posted this
ESO SERVICE ALERTS
2016.05.25 - 19:20 BST (14:20 EDT)
The issues related to logging in to the North American PC/Mac megaserver have been resolved at this time.
https://help.elderscrollsonline.com/app/answers/detail2/a_id/4320

Was this the 201 problem?

Logicbomb00 · May 2016

restarted.

rebooted.

repaired.

reopened.

still can't log in.

poop.

SteveCampsOut · May 2016

I'm in Texas. NA server is up for me.

Nebthet78 · May 2016

I ran a diagnostics and report of the game client and this is what I have coming up. I saved the whole thing if the devs want me to send it in to them.
I put it in the spoiler tag so ya'll don't automatically see a wall of text.

5/26/2016 21:20:14 WebGet Error: (https://live-services.elderscrollsonline.com/announcement/message?announcer_id=2) (0.0.0.0:443) (1:12007)
05/26/2016 21:20:14 WebGet Error: (https://live-services.elderscrollsonline.com/status/realms) (0.0.0.0:443) (1:12007)
05/26/2016 21:20:14 WebGet Error: (https://live-services.elderscrollsonline.com/announcement/marketing) (0.0.0.0:443) (1:12007)
05/26/2016 21:20:14 http://127.0.0.1:53149/applications.js (1649): ---- WebGet Error: https://live-services.elderscrollsonline.com/announcement/message?announcer_id=2 0.0.0.0:443 1 12007 ----
05/26/2016 21:20:14 http://127.0.0.1:53149/applications.js (1654): ---- SENDING ERROR TO LS ----
05/26/2016 21:20:14 Notification center caught unhandled exception: application is not defined
05/26/2016 21:20:14 http://127.0.0.1:53149/js/host-3.6.5.0.js (5000): Notification center caught unhandled exception: application is not defined
05/26/2016 21:20:14 http://127.0.0.1:53149/applications.js (1649): ---- WebGet Error: https://live-services.elderscrollsonline.com/status/realms 0.0.0.0:443 1 12007 ----
05/26/2016 21:20:14 http://127.0.0.1:53149/applications.js (1654): ---- SENDING ERROR TO LS ----
05/26/2016 21:20:14 Notification center caught unhandled exception: application is not defined
05/26/2016 21:20:14 http://127.0.0.1:53149/js/host-3.6.5.0.js (5000): Notification center caught unhandled exception: application is not defined
05/26/2016 21:20:14 http://127.0.0.1:53149/applications.js (1649): ---- WebGet Error: https://live-services.elderscrollsonline.com/announcement/marketing 0.0.0.0:443 1 12007 ----
05/26/2016 21:20:14 http://127.0.0.1:53149/applications.js (1654): ---- SENDING ERROR TO LS ----
05/26/2016 21:20:14 Notification center caught unhandled exception: application is not defined
05/26/2016 21:20:14 http://127.0.0.1:53149/js/host-3.6.5.0.js (5000): Notification center caught unhandled exception: application is not defined
05/26/2016 21:20:14 http://127.0.0.1:53149/analytics.js (103): ---- analytic success ----
05/26/2016 21:20:14 http://127.0.0.1:53149/analytics.js (109): ---- analytic success 200: http://analytics.patcher.elderscrollsonline.com/products/analytics/WebGetError?launcherType=public\launcherBranch=live\errortype=1\errorcode=12007\url=https://live-services.elderscrollsonline.com/announcement/message?announcer_id=2\remoteaddress=0.0.0.0:443 ----
05/26/2016 21:20:17 http://127.0.0.1:53149/applications.js (1333): Message couldnt be loaded
05/26/2016 21:20:22 http://127.0.0.1:53149/cache.js (40): ---- Cache File Load Error ----
05/26/2016 21:20:22 http://127.0.0.1:53149/cache.js (40): ---- Cache File Load Error ----
05/26/2016 21:20:22 http://127.0.0.1:53149/applications.js (1161): --- Load Ads: Loaded ---
05/26/2016 21:21:12 http://127.0.0.1:53149/applications.js (1126): --- Server Status ---
05/26/2016 21:21:12 http://127.0.0.1:53149/cache.js (28): ---- Cache File Load Start ----
05/26/2016 21:21:13 WinHttp request error [Error: 12007 Result: 5]
05/26/2016 21:21:14 WebGet Error: (https://live-services.elderscrollsonline.com/status/realms) (0.0.0.0:443) (1:12007)
05/26/2016 21:21:14 http://127.0.0.1:53149/applications.js (1649): ---- WebGet Error: https://live-services.elderscrollsonline.com/status/realms 0.0.0.0:443 1 12007 ----
05/26/2016 21:21:14 http://127.0.0.1:53149/applications.js (1654): ---- SENDING ERROR TO LS ----
05/26/2016 21:21:14 Notification center caught unhandled exception: application is not defined
05/26/2016 21:21:14 http://127.0.0.1:53149/js/host-3.6.5.0.js (5000): Notification center caught unhandled exception: application is not defined
05/26/2016 21:21:14 http://127.0.0.1:53149/analytics.js (103): ---- analytic success ----
05/26/2016 21:21:14 http://127.0.0.1:53149/analytics.js (109): ---- analytic success 200: http://analytics.patcher.elderscrollsonline.com/products/analytics/WebGetError?launcherType=public\launcherBranch=live\errortype=1\errorcode=12007\url=https://live-services.elderscrollsonline.com/status/realms\remoteaddress=0.0.0.0:443 ----
05/26/2016 21:21:22 http://127.0.0.1:53149/cache.js (40): ---- Cache File Load Error ----
05/26/2016 21:22:12 http://127.0.0.1:53149/applications.js (1126): --- Server Status ---
05/26/2016 21:22:12 http://127.0.0.1:53149/cache.js (28): ---- Cache File Load Start ----
05/26/2016 21:22:13 WinHttp request error [Error: 12007 Result: 5]
05/26/2016 21:22:13 WebGet Error: (https://live-services.elderscrollsonline.com/status/realms) (0.0.0.0:443) (1:12007)
05/26/2016 21:22:13 http://127.0.0.1:53149/applications.js (2029): ---- blocking error 12007 from being sent again ----
05/26/2016 21:22:13 http://127.0.0.1:53149/analytics.js (191): ---- analytics disabled ----
05/26/2016 21:22:13 http://127.0.0.1:53149/applications.js (1649): ---- WebGet Error: https://live-services.elderscrollsonline.com/status/realms 0.0.0.0:443 1 12007 ----
05/26/2016 21:22:13 http://127.0.0.1:53149/applications.js (1654): ---- SENDING ERROR TO LS ----
05/26/2016 21:22:13 Notification center caught unhandled exception: application is not defined
05/26/2016 21:22:13 http://127.0.0.1:53149/js/host-3.6.5.0.js (5000): Notification center caught unhandled exception: application is not defined
05/26/2016 21:22:22 http://127.0.0.1:53149/cache.js (40): ---- Cache File Load Error ----
05/26/2016 21:23:12 http://127.0.0.1:53149/applications.js (1126): --- Server Status ---
05/26/2016 21:23:12 http://127.0.0.1:53149/cache.js (28): ---- Cache File Load Start ----
05/26/2016 21:23:13 WinHttp request error [Error: 12007 Result: 5]
05/26/2016 21:23:14 WebGet Error: (https://live-services.elderscrollsonline.com/status/realms) (0.0.0.0:443) (1:12007)
05/26/2016 21:23:14 http://127.0.0.1:53149/applications.js (2029): ---- blocking error 12007 from being sent again ----
05/26/2016 21:23:14 http://127.0.0.1:53149/analytics.js (191): ---- analytics disabled ----
05/26/2016 21:23:14 http://127.0.0.1:53149/applications.js (1649): ---- WebGet Error: https://live-services.elderscrollsonline.com/status/realms 0.0.0.0:443 1 12007 ----
05/26/2016 21:23:14 http://127.0.0.1:53149/applications.js (1654): ---- SENDING ERROR TO LS ----
05/26/2016 21:23:14 Notification center caught unhandled exception: application is not defined
05/26/2016 21:23:14 http://127.0.0.1:53149/js/host-3.6.5.0.js (5000): Notification center caught unhandled exception: application is not defined
05/26/2016 21:23:22 http://127.0.0.1:53149/cache.js (40): ---- Cache File Load Error ----
05/26/2016 21:23:42 http://127.0.0.1:53149/applications.js (865): ---- beginning maintenance check ----
05/26/2016 21:23:42 Start file [C:\Program Files (x86)\Zenimax Online\Launcher\ProgramData\Host.dc170dba81ddf1d6d35f51b7e692cc50f4a4ccba\061b8d0af8fa3d892fdc9723a00d5d6ccff18f5a.patchmanifest.partial] [S:0k] [E:0k] [P:0k]
05/26/2016 21:23:42 Checking manifest (C:\Program Files (x86)\Zenimax Online\Launcher\ProgramData\Host.dc170dba81ddf1d6d35f51b7e692cc50f4a4ccba\061b8d0af8fa3d892fdc9723a00d5d6ccff18f5a.patchmanifest) (35 to 35)
05/26/2016 21:23:42 http://127.0.0.1:53149/applications.js (2646): ---- end maintenance check ----

ArrVeeGee · May 2016

..sighs..

There's a solution already posted here people.. just do that. If you attempt it and it doesn't work, you did something wrong.

Zenimax has no control over your DNS servers/cache. They've fixed theirs, that's all they could possibly do. Now you just have to wait for your entries to expire or be updated. It will happen eventually..that's the nature of the DNS system.

This has nothing to do with repairing, or the downloaded files or anything like that. In fact, the log posted by Nebthet78 shows exactly the problem. (They cannot contact live-services.elderscrollsonline.com)

It doesn't matter how many tickets you send in. Nothing will speed up the process. They know it got messed up, they fixed it. The game is working for probably more than 90% of the people who try.

For those it doesn't? Rather than make useless trash posts about the issue, why not try the manual fix that has been posted here many times.

READ THE THREAD. THE SOLUTION IS GIVEN, MULTIPLE TIMES!

Mricci1988 · May 2016

Hi there...i just flushed my DNS on windows 10.

Windows button + R pops up the run box...typed in ipconfig /flushdns and it was a milisecond action and then i tried again....did not work.

Mojmir · May 2016

Mricci1988 wrote: »

Hi there...i just flushed my DNS on windows 10.

Windows button + R pops up the run box...typed in ipconfig /flushdns and it was a milisecond action and then i tried again....did not work.

restart your comp

ArrVeeGee · May 2016

Mricci1988 wrote: »

Hi there...i just flushed my DNS on windows 10.

Windows button + R pops up the run box...typed in ipconfig /flushdns and it was a milisecond action and then i tried again....did not work.

Edit your host file. Unfortunately, flushing-only hasn't done anything for anybody who tried it. Adding the hosts entry has, however.

One thing I forgot to mention. There are some Antivirus/Firewall/Security software that prevents manual editing of the hosts file (or they protect it in some way). This could prevent this fix from working. In that case, I'm not sure what to do

You'll have to wait..

Logicbomb00 · May 2016

ArrVeeGee wrote: »

Mricci1988 wrote: »

Hi there...i just flushed my DNS on windows 10.

Windows button + R pops up the run box...typed in ipconfig /flushdns and it was a milisecond action and then i tried again....did not work.

Edit your host file. Unfortunately, flushing-only hasn't done anything for anybody who tried it. Adding the hosts entry has, however.

One thing I forgot to mention. There are some Antivirus/Firewall/Security software that prevents manual editing of the hosts file (or they protect it in some way). This could prevent this fix from working. In that case, I'm not sure what to do You'll have to wait..

..sigh..

LOL

Immortal_Dark410 · May 2016

ArrVeeGee wrote: »

..sighs..

There's a solution already posted here people.. just do that. If you attempt it and it doesn't work, you did something wrong.

Zenimax has no control over your DNS servers/cache. They've fixed theirs, that's all they could possibly do. Now you just have to wait for your entries to expire or be updated. It will happen eventually..that's the nature of the DNS system.

This has nothing to do with repairing, or the downloaded files or anything like that. In fact, the log posted by Nebthet78 shows exactly the problem. (They cannot contact live-services.elderscrollsonline.com)

It doesn't matter how many tickets you send in. Nothing will speed up the process. They know it got messed up, they fixed it. The game is working for probably more than 90% of the people who try.

For those it doesn't? Rather than make useless trash posts about the issue, why not try the manual fix that has been posted here many times.

READ THE THREAD. THE SOLUTION IS GIVEN, MULTIPLE TIMES!

ya this is generally what will have to do till DNS eventually updates

Weveran · May 2016

5.10pm AEST

Still cannot log in - all resets done - no effect

hounddoogrwb17_ESO · May 2016

Solution worked. Thanks