Realm Status

FinneganFroth · May 2016

Working now.

ArrVeeGee · May 2016

A simple test to see if it will work for you.

Open a command prompt.
Type: 'nslookup live-services.elderscrollsonline.com' without the quotes obviously.

It should reply with: Address 198.20.198.110

If it does not, then it won't work. If no reply, then try typing: 'ipconfig /flushdns' again without the quotes. This should clear your DNS entries. Try the nslookup command above again, to see if you get the proper reply.

If you STILL don't get a reply, you're going to need to use the solution I posted originally, manually updating your hosts files to play immediately. Otherwise you'll just have to wait. It will work itself out eventually, but for those who are impatient, just use the manual hosts file solution I described earlier.

Vidahr · May 2016

Huzzah, I'm in!

TheTraveler · May 2016

ArrVeeGee wrote: »

For those who still can't log in -- some times DNS updates/propagation can take time. Try rebooting your routers, or switching your DNS servers to Google: 8.8.8.8 and 8.8.4.4

You could also try running a ipconfig /flushdns on your machine.

Open a command prompt and issue: "ipconfig /flushdns", then try logging in again.

Alternatively, if you STILL cannot log in, the solution I originally offered WILL work for you.

Just add an entry in your hosts file for live-services.elderscrollsonline.com.

Flushing the DNS did not work, but adding the ESO addy to the hosts file, DID. I'm in! THANK YOU!!!

Immortal_Dark410 · May 2016

TheTraveler wrote: »

ArrVeeGee wrote: »

For those who still can't log in -- some times DNS updates/propagation can take time. Try rebooting your routers, or switching your DNS servers to Google: 8.8.8.8 and 8.8.4.4

You could also try running a ipconfig /flushdns on your machine.

Open a command prompt and issue: "ipconfig /flushdns", then try logging in again.

Alternatively, if you STILL cannot log in, the solution I originally offered WILL work for you.

Just add an entry in your hosts file for live-services.elderscrollsonline.com.

Flushing the DNS did not work, but adding the ESO addy to the hosts file, DID. I'm in! THANK YOU!!!

Ya same Thanks alot, hopefully they fix this issue so it doesn't happen to others as well

Theodorus · May 2016

Uhhh...I just restarted my PC, and now it works.

Not as fancy a fix as some of you guys, but for what it's worth.

AdmiralSam · May 2016

Still not working...... Resolved, huh?

Rune_Relic · May 2016

Flouride_Bandito wrote: »

ArrVeeGee wrote: »

I'm surprised more people aren't trying my solution. Worked for me, I'm playing right now.

Here's a link on how to edit your hosts file:

http://helpdeskgeek.com/windows-xp-tips/edit-hosts-file/

Works for Windows 7 too. Just be sure to edit the file in administrator mode.

Yep, this works. I just logged in.

Here's how to do it:

1. Find a command prompt on your Windows install. On 10, that will involve typing "CMD" in the little search line. On 7, that will involve Start > Run > cmd.
2. Run the command prompt as administrator. This is easily done by right clicking the icon you just found, and selecting Run as Administrator (win10) or Run as... Administrator (win7).

1/2 (win10) right click start logo and click 'command prompt (admin)'
4. Navigate to the directory where your hosts file lives. Not sure? Look online or just type cd / at the command line, then dir /s hosts*
5. Type "notepad hosts"
6. Add the following line anywhere in the file: 198.20.198.110 live-services.elderscrollsonline.com.

Hooray you can log in!

Problems:
"Ugh I can't save the hosts file, it keeps asking me where I want to save it"
You're not acting as an admin on it. Windows tries to prevent people from messing up; you need to runas admin in order to save the file. Saving it in a different location will not work.

"I don't know where this hosts file is"
Look online. Search for your version of Windows and "hosts file".

Incarnatus · May 2016

Looks like it's not fixed. I and my wife were in for over an hour, got kicked and can no longer get into the game. We get past the character creation screen then the game hangs and gives us the same error message once again.

Immortal_Dark410 · May 2016

Incarnatus wrote: »

Looks like it's not fixed. I and my wife were in for over an hour, got kicked and can no longer get into the game. We get past the character creation screen then the game hangs and gives us the same error message once again.

try putting the host Ip info like what is below

ArrVeeGee wrote: »

For those who still can't log in -- some times DNS updates/propagation can take time. Try rebooting your routers, or switching your DNS servers to Google: 8.8.8.8 and 8.8.4.4

You could also try running a ipconfig /flushdns on your machine.

Open a command prompt and issue: "ipconfig /flushdns", then try logging in again.

Alternatively, if you STILL cannot log in, the solution I originally offered WILL work for you.

Just add an entry in your hosts file for live-services.elderscrollsonline.com.

Autolycus · May 2016

Erelah wrote: »

ZOS_JessicaFolsom wrote: »

Thanks for the heads-up everyone. We're looking into it!

@ZOS_JessicaFolsom

I tried to call and say what was happening, however the person who was supposed to transfer me to customer service just laughed at me.

Wow really? What a slap in the face. Inconceivable!

Immortal_Dark410 · May 2016

Autolycus wrote: »

Erelah wrote: »

ZOS_JessicaFolsom wrote: »

Thanks for the heads-up everyone. We're looking into it!

@ZOS_JessicaFolsom

I tried to call and say what was happening, however the person who was supposed to transfer me to customer service just laughed at me.

Wow really? What a slap in the face. Inconceivable!

I didnt even know ZOS had a Customer service line, I have always been using there Support Page to put Tickets in lol!
but if that happened thats not right

ZOS_JessicaFolsom · May 2016

Immortal_Dark410 wrote: »

I didnt even know ZOS had a Customer service line, I have always been using there Support Page to put Tickets in lol!
but if that happened thats not right

We don't have a Support phone line anymore, but sometimes people call our office and dial into random dev's desk phones or call our reception desk. If anyone needs Support, we ask that you please do so in-game or via this page: https://help.elderscrollsonline.com/

Mordenkainen · May 2016

Just got home, tried to login. Not happening. Restarted the client like the headline says, not helping one bit either.

Launcher can't get the realm status information and the login screen gives a "Could not retrieve announcements."

Login attempts yield a "Error 201"

skillastat · May 2016

I still can't log in even with the tricks people gave us.

Anazasi · May 2016

still not working.

Immortal_Dark410 · May 2016

ZOS_JessicaFolsom wrote: »

Immortal_Dark410 wrote: »

I didnt even know ZOS had a Customer service line, I have always been using there Support Page to put Tickets in lol!
but if that happened thats not right

We don't have a Support phone line anymore, but sometimes people call our office and dial into random dev's desk phones or call our reception desk. If anyone needs Support, we ask that you please do so in-game or via this page: https://help.elderscrollsonline.com/

oh ok ya that sounds frustrating if someone dials a random dev's desk phone or reception, Ty for info @ZOS_JessicaFolsom

Mahbub · May 2016

I can't log in, getting the same error as everyone here.

skillastat · May 2016

ArrVeeGee wrote: »

Clearly there's an issue with the DNS servers that elderscrollsonline.com is using.

The solution is simple; make a static entry in your hosts file for live-services.elderscrollsonline.com

The IP for live-services.elderscrollsonline.com is supposed to be 198.20.198.110

I added this to my host file, and voila. No problem logging in. Just remember to remove it after things have been fixed.

This worked for me but I had to start the notepad software on it's own in administrator, then open the host file to be able to save it.

Logicbomb00 · May 2016

cant get in.

Error 201.

poop.

Immortal_Dark410 · May 2016

skillastat wrote: »

ArrVeeGee wrote: »

Clearly there's an issue with the DNS servers that elderscrollsonline.com is using.

The solution is simple; make a static entry in your hosts file for live-services.elderscrollsonline.com

The IP for live-services.elderscrollsonline.com is supposed to be 198.20.198.110

I added this to my host file, and voila. No problem logging in. Just remember to remove it after things have been fixed.

This worked for me but I had to start the notepad software on it's own in administrator, then open the host file to be able to save it.

Well if anyone having an issue i used this Link step by step and it worked for me because i have windows 7, so check what windows you have but i followed this

http://helpdeskgeek.com/windows-7/windows-7-hosts-file/

and added the Host IP of 198.20.198.110 then put live-services.elderscrollsonline.com and saved the host file

LadyHermione · May 2016

For Windows 10 Users, who can't save the hosts file, I had to go to right click on it>Properties>Security and Edit Permissions to Users being Allowed to Modify and Write. After I saved the hosts file, I un-checked those two things again to as it was. I hope this helps someone.

Mix · May 2016

@ArrVeeGee Thanks so much, editing the host file worked for me (whereas restarting client/computer/router did not)

Logicbomb00 · May 2016

I have no idea about all that stuff. I shouldn't need to.

Ran a repair and restarted my computer. That's all I should have to do.

cant get in.

Error 201.

poop.

Serl · May 2016

Flouride_Bandito wrote: »

ArrVeeGee wrote: »

I'm surprised more people aren't trying my solution. Worked for me, I'm playing right now.

Here's a link on how to edit your hosts file:

http://helpdeskgeek.com/windows-xp-tips/edit-hosts-file/

Works for Windows 7 too. Just be sure to edit the file in administrator mode.

Yep, this works. I just logged in.

Here's how to do it:

1. Find a command prompt on your Windows install. On 10, that will involve typing "CMD" in the little search line. On 7, that will involve Start > Run > cmd.
2. Run the command prompt as administrator. This is easily done by right clicking the icon you just found, and selecting Run as Administrator (win10) or Run as... Administrator (win7).
3. Navigate to the directory where your hosts file lives. Not sure? Look online or just type cd / at the command line, then dir /s hosts*
4. Type "notepad hosts"
5. Add the following line anywhere in the file: 198.20.198.110 live-services.elderscrollsonline.com.

Hooray you can log in!

Problems:
"Ugh I can't save the hosts file, it keeps asking me where I want to save it"
You're not acting as an admin on it. Windows tries to prevent people from messing up; you need to runas admin in order to save the file. Saving it in a different location will not work.

"I don't know where this hosts file is"
Look online. Search for your version of Windows and "hosts file".

This worked for me. Thanks! @ArrVeeGee and @Flouride_Bandito

Logicbomb00 · May 2016

So the latest news is that the problem has been resolved and that I should restart my client. So I did that.

cant get in.

Error 201.

poop.

Nebthet78 · May 2016

Logicbomb00 wrote: »

I have no idea about all that stuff. I shouldn't need to.

Ran a repair and restarted my computer. That's all I should have to do.

cant get in.

Error 201.

poop.

I am getting the same.. Error 201.

Unable to log in.

Checked the account login and it is correct.

When I open the client, it says Realm Status and gives no green or red dot to indicate if it is live or not.

And when you go to put in your password, where it says announcements, it states " Could not Retrieve Announcements"

Logicbomb00 · May 2016

Oh. I hadn't noticed the lack of dottage in the realm status area, but yes you are correct. Nothing there where a blue or red dot should be....... weird.

I'm just pissy because I'm on a strict deadline to get prepared for the DB dlc and am Guildmaster of an entire guild that is currently waiting for me to get them prepared for it too.

Nebthet78 · May 2016

Logicbomb00 wrote: »

Oh. I hadn't noticed the lack of dottage in the realm status area, but yes you are correct. Nothing there where a blue or red dot should be....... weird.

I have to wonder... is every one this is happening too all over North American and else where, or are they from specific areas? But whatever is happening, the game client itsself cannot communicate with the game servers.

Logicbomb00 · May 2016

Australia here. Still not working. Have sent 2 customer service tickets in with no reply. I think they think it's fixed. Above it says:

"The issues related to logging in to the North American PC/Mac megaserver have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!"

So I guess I'll just keep bumping this thread till they finally realise that no. It's not fixed.