Hey there @OtarTheMad,
We checked into your tickets and we see that your character was able to be restored! If you're still having an issue, please feel free to let us know or reply to your ticket and we'll be happy to continue assisting you.
I was never banned from the game and never deleted my characters. Although I sold the game, will I be able to purchase the game again and still have my DC Khajiit and Wood Elf?