Basic Lessons in Real LIfe Business (for whiners/complainers)

Mr_Nobody · March 2016

ESO business model will collapse once CU is released. At least they wont need to bother about pvp balancing and lag/fps and whatever other million issues they have to deal with now and will be happy with the few thousand PvE'ers and roleplayers around. In fact, many of the roleplayers might try CU for the sexy leprechauns and more diversity in Races too.

A few months to come, only a few...

But hey, its ESO, I don't think they are actually making any notice'able money company wise in comparison to offline DLCs.

Lysette · March 2016

Mr_Nobody wrote: »

ESO business model will collapse once CU is released. At least they wont need to bother about pvp balancing and lag/fps and whatever other million issues they have to deal with now and will be happy with the few thousand PvE'ers and roleplayers around. In fact, many of the roleplayers might try CU for the sexy leprechauns and more diversity in Races too.

A few months to come, only a few...

But hey, its ESO, I don't think they are actually making any notice'able money company wise in comparison to offline DLCs.

I will say it with Gina's words "who wants that?" - may your life be happy in CU - finally we might be able to play in the IC.

rfennell_ESO · March 2016

Mr_Nobody wrote: »

ESO business model will collapse once CU is released. At least they wont need to bother about pvp balancing and lag/fps and whatever other million issues they have to deal with now and will be happy with the few thousand PvE'ers and roleplayers around. In fact, many of the roleplayers might try CU for the sexy leprechauns and more diversity in Races too.

A few months to come, only a few...

But hey, its ESO, I don't think they are actually making any notice'able money company wise in comparison to offline DLCs.

It's great you have so much faith in a product that had to rely on crowd funding to get made.

I got a bridge in Brooklyn you might want to invest in.

bertenburnyb16_ESO · March 2016

this is an mmo,
keep ur customers happy or they wont keep playing aka, they wont spend more money on it anymore aka loss of income for the company, aka shareholders not happy aka quit development aka dead mmo

the way this game is going (for a while now) I dont see it surviving on hardcore fanboys alone

VincentBlanquin · March 2016

and phase B

players leave game, almost noboby buying things at cashshop, investors dont get their money back or dont get expected profit, so they leave this market, devs losing jobs

Tomg999 · March 2016

I am with the OP basically. It is important to start from a place where profit is the only goal of the company.
If we think about it starting from that premise, the importance/relevance of marketing, reputation, "going viral", etc. factors all depend on where they fit into the company's view on what will optimize profit. Sometimes "listening to customers" can help profits, sometimes (often) it can hurt it.
I always bear in mind that company insiders have much more knowledge of the situation, their investment / financing strategy, and their overall goals & strategy than I do. While some decisions may not make sense to me, perhaps they know something I don't, or are trying to do something I am not aware of.
It's usually much more complicated than we as customers think.
Conceding my lack of insight into ZOS plans & thinking, it appears that they are trying to strike some balance regarding long-time players. Hence the crown store (which folks cry "BTW!" about). The game is not quite like the gym business model - where you want you're long time members not to quit but to never or rarely show up. However the ESO + subscription model is a little like that.
An important point in the OP is the "unprofitable customer". You know those ads where the car insurance folks will be really nice and even give you quotes from other companies if they're lower? They are trying to get rid of their unprofitable customers. There are a lot of strategies like that - an important part of business.

OTOH, feedback is important. Recent performance is so bad, the product is somewhat "broken". Certain activities, for certain types of players, are such that certain customers believe the product is not a good, functioning one. That is good info for the business to have. However, all that is is feedback. We do not know whether the complaining customer is valuable (& how much so), or how much of a cost factor any potential negative "publicity" might be. That's their call. Usually tho, internet negativity is not a huge factor for companies. It can have positive effects - marketing ("no bad publicity"), the aforementioned rallying of unprofitable customers to go to their competitors, etc.

rfennell_ESO · March 2016

VincentBlanquin wrote: »

and phase B

players leave game, almost noboby buying things at cashshop, investors dont get their money back or dont get expected profit, so they leave this market, devs losing jobs

As someone that has managed in retail... All I see with your post is "devs losing jobs" which is the threat I always heard from the worst of the worst of customerdom... the "I want someone fired and I want to watch" threat.

I always responded with "so you want X fired and you want to watch and walk up to him/her with me when I do it?" To which the reply was usually "yes". That's when I informed them "well that's not happening, you have a nice day".

VincentBlanquin · March 2016

rfennell_ESO wrote: »

VincentBlanquin wrote: »

and phase B

players leave game, almost noboby buying things at cashshop, investors dont get their money back or dont get expected profit, so they leave this market, devs losing jobs

As someone that has managed in retail... All I see with your post is "devs losing jobs" which is the threat I always heard from the worst of the worst of customerdom... the "I want someone fired and I want to watch" threat.

I always responded with "so you want X fired and you want to watch and walk up to him/her with me when I do it?" To which the reply was usually "yes". That's when I informed them "well that's not happening, you have a nice day".

if you speak about someone X should get fired, i have candidate quickly in my mind ....

overall - this game can make huge success only because it has elder scrolls name. if they can release mediocre game they can make gaming gigant second behind WOW at EU+NA. but they cant. They depend too much about name carrying them through all. Now we have niche game, its less and less MMO and more and more hybrid nobody care enough about to spend money. Like others said CU kill pvp, next single player elder scrolls kills PVE. ft2 soon i predict, but no eta

Minno · March 2016

rfennell_ESO wrote: »

VincentBlanquin wrote: »

and phase B

players leave game, almost noboby buying things at cashshop, investors dont get their money back or dont get expected profit, so they leave this market, devs losing jobs

As someone that has managed in retail... All I see with your post is "devs losing jobs" which is the threat I always heard from the worst of the worst of customerdom... the "I want someone fired and I want to watch" threat.

I always responded with "so you want X fired and you want to watch and walk up to him/her with me when I do it?" To which the reply was usually "yes". That's when I informed them "well that's not happening, you have a nice day".

Most employees are protected under basic federal laws. I'm paraphrasing but failure of performing tasks falls on the employee and is subject to fire.

Clients don't get to demand workers be fired, though.

Clients get to ask why their product/service isn't complete. And they get to ask why, after payment, is the game still underperforming compared to games this year.

GreenGhostMan · March 2016

Amen!! Thank you for typing this out. I've been preaching the same thing.

peteinos · March 2016

The post from OP its the best ive read in these forums in ages

Chillic · March 2016

rfennell_ESO wrote: »

Mr_Nobody wrote: »

ESO business model will collapse once CU is released. At least they wont need to bother about pvp balancing and lag/fps and whatever other million issues they have to deal with now and will be happy with the few thousand PvE'ers and roleplayers around. In fact, many of the roleplayers might try CU for the sexy leprechauns and more diversity in Races too.

A few months to come, only a few...

But hey, its ESO, I don't think they are actually making any notice'able money company wise in comparison to offline DLCs.

It's great you have so much faith in a product that had to rely on crowd funding to get made.

I got a bridge in Brooklyn you might want to invest in.

This game had great funding and PvP is a joke right now. Some of the best *** is low budget

Fallen_Ray · March 2016

It's the sad honest truth, all of this is because money rules the world. When money's reign ends, humanity will be truly free. Until then we will continue to use one another for the sake of profit...

Minno · March 2016

VincentBlanquin wrote: »

rfennell_ESO wrote: »

VincentBlanquin wrote: »

and phase B

players leave game, almost noboby buying things at cashshop, investors dont get their money back or dont get expected profit, so they leave this market, devs losing jobs

As someone that has managed in retail... All I see with your post is "devs losing jobs" which is the threat I always heard from the worst of the worst of customerdom... the "I want someone fired and I want to watch" threat.

I always responded with "so you want X fired and you want to watch and walk up to him/her with me when I do it?" To which the reply was usually "yes". That's when I informed them "well that's not happening, you have a nice day".

if you speak about someone X should get fired, i have candidate quickly in my mind ....

overall - this game can make huge success only because it has elder scrolls name. if they can release mediocre game they can make gaming gigant second behind WOW at EU+NA. but they cant. They depend too much about name carrying them through all. Now we have niche game, its less and less MMO and more and more hybrid nobody care enough about to spend money. Like others said CU kill pvp, next single player elder scrolls kills PVE. ft2 soon i predict, but no eta

It's funny because the division is more of this hybrid game, yet it only utilizes the shooter genre as a crutch to pull players (entirely different IP, actually beats CoD BO3 as most played game on xbox). But the matchmaking, group size, mmo style gearing surpases ESO and most casual aspects of modern mmo's.

Mr_Nobody · March 2016

rfennell_ESO wrote: »

Mr_Nobody wrote: »

ESO business model will collapse once CU is released. At least they wont need to bother about pvp balancing and lag/fps and whatever other million issues they have to deal with now and will be happy with the few thousand PvE'ers and roleplayers around. In fact, many of the roleplayers might try CU for the sexy leprechauns and more diversity in Races too.

A few months to come, only a few...

But hey, its ESO, I don't think they are actually making any notice'able money company wise in comparison to offline DLCs.

It's great you have so much faith in a product that had to rely on crowd funding to get made.

I got a bridge in Brooklyn you might want to invest in.

And a product with nearly unlimited resources is struggling with such things as performance issues. Lol.

WalkingLegacy · March 2016

rfennell_ESO wrote: »

Mr_Nobody wrote: »

ESO business model will collapse once CU is released. At least they wont need to bother about pvp balancing and lag/fps and whatever other million issues they have to deal with now and will be happy with the few thousand PvE'ers and roleplayers around. In fact, many of the roleplayers might try CU for the sexy leprechauns and more diversity in Races too.

A few months to come, only a few...

But hey, its ESO, I don't think they are actually making any notice'able money company wise in comparison to offline DLCs.

It's great you have so much faith in a product that had to rely on crowd funding to get made.

I got a bridge in Brooklyn you might want to invest in.

You don't understand anything.

Crowd source has brought us many excellent games. Star Citizen isnt even out yet and is bringing high end gaming back to the PC.

When gamers crowd fund a game, we get to have a great game made (honest developers - not your usual steam trash or games like H1Z1)

When big companies make games, they design around how to make money over how to make a great game. (Investors) It's apparently obvious in ESO, where cheaply designed cosmetic items take precedence in moving resources to fix a broken game.

Minno · March 2016

WalkingLegacy wrote: »

rfennell_ESO wrote: »

Mr_Nobody wrote: »

ESO business model will collapse once CU is released. At least they wont need to bother about pvp balancing and lag/fps and whatever other million issues they have to deal with now and will be happy with the few thousand PvE'ers and roleplayers around. In fact, many of the roleplayers might try CU for the sexy leprechauns and more diversity in Races too.

A few months to come, only a few...

But hey, its ESO, I don't think they are actually making any notice'able money company wise in comparison to offline DLCs.

It's great you have so much faith in a product that had to rely on crowd funding to get made.

I got a bridge in Brooklyn you might want to invest in.

You don't understand anything.

Crowd source has brought us many excellent games. Star Citizen isnt even out yet and is bringing high end gaming back to the PC.

When gamers crowd fund a game, we get to have a great game made (honest developers - not your usual steam trash or games like H1Z1)

When big companies make games, they design around how to make money over how to make a great game. (Investors) It's apparently obvious in ESO, where cheaply designed cosmetic items take precedence in moving resources to fix a broken game.

Less than 30% of all kick-started games do not reach 100% completion. Only know of two, Grim Dawn and Pillars of Eternity, that provide a niche market item that utilized crowd source funds without abuse towards players.

Rest actually designed a cash shop to "extend" their funding deadlines.

rfennell_ESO · March 2016

Minno wrote: »

rfennell_ESO wrote: »

VincentBlanquin wrote: »

and phase B

players leave game, almost noboby buying things at cashshop, investors dont get their money back or dont get expected profit, so they leave this market, devs losing jobs

As someone that has managed in retail... All I see with your post is "devs losing jobs" which is the threat I always heard from the worst of the worst of customerdom... the "I want someone fired and I want to watch" threat.

I always responded with "so you want X fired and you want to watch and walk up to him/her with me when I do it?" To which the reply was usually "yes". That's when I informed them "well that's not happening, you have a nice day".

Most employees are protected under basic federal laws. I'm paraphrasing but failure of performing tasks falls on the employee and is subject to fire.

Clients don't get to demand workers be fired, though.

Clients get to ask why their product/service isn't complete. And they get to ask why, after payment, is the game still underperforming compared to games this year.

Employees are protected under basic federal laws? No, they are "protected" under state law, and in most states that equals no protection. In NY state you can be fired without cause or explanation, and that's a liberal state. It's called "at will" and it's basically a total lack of protection (past being in a union or having a contract), and it exists in the majority of states in the USA.

"Failure at performing tasks" isn't even needed, fact is most people can be fired for any reason or none at all.

The problem is that "under performing" and the litany of complaints are arbitrary notions. Just like "I didn't like the fact that your employee didn't respond to my derisive comments by smiling" is arbitrary and capricious.

I don't think ESO is under performing, I think it's a good game and I think the pvp is top notch. Are there issues, sure. The ideal of perfection isn't one you will ever be satisfied with if that's your performance standard. Many of the issues, particularly regarding lag are PLAYER created. Don't like the lag in cyrondil? go to IC, it doesn't lag like that. Don't like the lag in cyrondil, stop running a zerg (that claims it isn't one) of people spamming aoes and just running around from crossed swords to crossed swords.

I don't see a lot of these "issues so large I want devs fired" issues. Then again, qualifications to be someone that actually has that type of say aren't covered by "I play games a lot".

The constant attacking of devs by people says more about them than the devs and ESO in general.

rfennell_ESO · March 2016

Mr_Nobody wrote: »

rfennell_ESO wrote: »

Mr_Nobody wrote: »

ESO business model will collapse once CU is released. At least they wont need to bother about pvp balancing and lag/fps and whatever other million issues they have to deal with now and will be happy with the few thousand PvE'ers and roleplayers around. In fact, many of the roleplayers might try CU for the sexy leprechauns and more diversity in Races too.

A few months to come, only a few...

But hey, its ESO, I don't think they are actually making any notice'able money company wise in comparison to offline DLCs.

It's great you have so much faith in a product that had to rely on crowd funding to get made.

I got a bridge in Brooklyn you might want to invest in.

And a product with nearly unlimited resources is struggling with such things as performance issues. Lol.

Hey, I hope CU is the greatest pvp game ever made and masses of people flock to it and it's a huge success.

I won't be placing bets on it happening though.

Mr_Nobody · March 2016

rfennell_ESO wrote: »

Mr_Nobody wrote: »

rfennell_ESO wrote: »

Mr_Nobody wrote: »

ESO business model will collapse once CU is released. At least they wont need to bother about pvp balancing and lag/fps and whatever other million issues they have to deal with now and will be happy with the few thousand PvE'ers and roleplayers around. In fact, many of the roleplayers might try CU for the sexy leprechauns and more diversity in Races too.

A few months to come, only a few...

But hey, its ESO, I don't think they are actually making any notice'able money company wise in comparison to offline DLCs.

It's great you have so much faith in a product that had to rely on crowd funding to get made.

I got a bridge in Brooklyn you might want to invest in.

And a product with nearly unlimited resources is struggling with such things as performance issues. Lol.

Hey, I hope CU is the greatest pvp game ever made and masses of people flock to it and it's a huge success.

I won't be placing bets on it happening though.

I hope so too, except, since developers started the game with building proper engine to bring customers best possible performance experience, I can bet it will be good. All I will wish for you then is to enjoy these weird RNGs while completing dungeons and fun at the Korean RP events, since there wont be anything left to do and every person who at least likes PvP will be gone. Mark my words, and I know I am right. I am always right. My ego level 9999 is for a reason.

Liukke · March 2016

aubrey.baconb16_ESO wrote: »

Too many walls of text.

There are a number of things openly accepted by ZOS as bugs; lag, 64bit client etc, which ZOS say they are planning (trying) to fix. However, many of the other things being complained about are game play. It’s only a bug if the code doesn’t do what ZOS intended. It’s not a bug if the code does what it was written to do but that isn’t what we as players would like it to do.

That appears to me to be the crux of the problem. Many of the things complained about aren’t bugs. Class imbalance isn’t a bug so long as the code does what it was intended by ZOS to do. The fact that some (many?) players would like (want/demand) the game play to be changed does not make it a bug.

The number of real, as opposed to game play, “bugs” in this game is modest. Lag is a shocking potential show stopper, however, many play through it with the hope that the attempted fix comes soon tm. There are few other acknowledged bugs, most of the other perceived "bugs" appear to be game play issues where some players would like a change but the code is actually working as intended.

The vast majority of the cries for bug fixes are in reality requests for game play changes.

You are wrong, ESO has every kind of bug you can imagine.

Mechanical bugs:
32bit client has the worst fps ever seen in a videogame, with pvp battles going around 5-10fps in dense situations (that's the core of pvp right? not just 10-20 people fight...) with decent hardware that could handle a lot more
64bit client has sound glitches that make skill perception impossible (have you hit with that skill? dunno), constant crashes (has everyone ever completed a veteran dungeon with one of the 4 people not crashing at least once? :'D) and pink stuff, yay!

Social bugs:
Grouping tool just sucks, it takes forever and creates a party with V16-23-40-V1 that will constant fail at veteran dungeons (fun fact, I queued 5 times, it gave me 3 times city of ash and 2 whitegold tower :'D couldn't complete a random vet dungeon)

Gameplay bugs:
Running over a 2mm ledge causes your character to stop :'D you have to constantly run through smooth surface if you want to keep momentum (not the skill), jumping is ridicolous and yes, never jump over a rock ledge or you'll be suspended like a great magician @_@
Gap closers don't work (or work sometimes, that's still ridicolous) so PvP for melee is a lottery

Balance bugs:
Animation canceling anyone?
Started as a bug but became a feature (yay!) that every class could benefit in a different way.
That made all the balance go *** itself since increased DPS and made ZoS (fail) do difficulty changes to repair that.
Think about veteran maelstrom arena, could it be beaten without Animation canceling?
I guess not, so they modeled the future balances to the bug, making some builds totally obsolete because they just have animations that don't cancel too well to deal as much damage as a simple wrecking blow spam can do (do you wonder because wrecking blow is so strong? animation cancel! a bug!)

Is there something that works as intended?
Quests maybe? But they are just "follow the quest mark until it's done" :'D I challenge you to change the language to German or French and you'll still be able to complete EVERY quest in this game xD
So yep, quest and storyline is not the strong point of this game...and it's the only thing working :'D

Lysette · March 2016

VincentBlanquin wrote: »

and phase B

players leave game, almost noboby buying things at cashshop, investors dont get their money back or dont get expected profit, so they leave this market, devs losing jobs

Well, this kind of investment is not that like Joe Smith's savings - these investors are risk takers, they want high profit and they know it will take a couple of years to get it. They invest in a variety of projects, not just in one and they take into account, that there will be no return on investment whatsoever in some cases - but the other successful ones pay for the show and lead to incredible profits. Zenimax has its fingers in a bunch of games, so they will for certain not leave the market. So far from an investor's point of view it is like this:

a. the investment seemed to be lost due to *** start and horrible reviews
b. changes had to be made and it seems they have fired a couple of guys - even they will never admit that
c. a re-launch took place with a new management and business model
d. improvements were made and it got an "best MMO 2015" reward - investors see some hope
e. game has improved that much, that ZOS can enter the cash cow phase and toss out DLCs and crown store items
f. investors get dollar signs in their eyes - finally this fail could actually earn some coin
g. there are problems with DLC launches, which slow down the economical progress - investors are not amused about this
h. so if this continues like this - neither players nor investors are happy - and again some heads will roll on the floor

and this is necessary, because some are not doing their jobs here.

petraeus1 · March 2016

Thing with online games is, it's a really odd kind of relationship ZOS and the customer have. For all intents and purposes, ZOS retains the right to shove updates into the game which I cannot decline. This is obviously industry standard, but creates an odd dynamic. ZOS has less of an incentive to make their product watertight. Customers get stuck with a broken product. They can't opt out of this system. They agreed to it, but isn't this kind of agreement immensely weird in and of itself?

Also, they made forum to receive public feedback, and it's used for that reason.

You're right that players shouldn't feel entitled, but I think they have the right to feel entitled to a working product. There have been numerous outrageous, gamebreaking issues in this game's past, which allow for babyraging in my opinion. Not rude babyraging, but babyraging either way. Breaking a customer's product after the purchase is very much a legitimate reason for complaint imo.

Lysette · March 2016

petraeus1 wrote: »

Thing with online games is, it's a really odd kind of relationship ZOS and the customer have. For all intents and purposes, ZOS retains the right to shove updates into the game which I cannot decline. This is obviously industry standard, but creates an odd dynamic. ZOS has less of an incentive to make their product watertight. Customers get stuck with a broken product. They can't opt out of this system. They agreed to it, but isn't this kind of agreement immensely weird in and of itself?

Also, they made forum to receive public feedback, and it's used for that reason.

You're right that players shouldn't feel entitled, but I think they have the right to feel entitled to a working product. There have been numerous outrageous, gamebreaking issues in this game's past, which allow for babyraging in my opinion. Not rude babyraging, but babyraging either way. Breaking a customer's product after the purchase is very much a legitimate reason for complaint imo.

Even worse when you think about how this will turn out in future if it continues like this - to fix the bugs a DLC creates it might take them a month, if we are lucky, maybe even longer - with 4 DLCs this means we will have to face 4 really annoying months every year, just because they cannot do their job correctly - this is 1/3 of the time - this has to change, really, this is ridiculous.

Acrolas · March 2016

100% of Zenimax's main four investors are on the Board of Directors.
They know where their money is going.

But so long as revenue exceeds costs, you're not going to see damage control. You can get substantial passive revenue from an online game years after it peaks. Digital box sales are still fantastic.

I think the BIGGEST issue with ESO is that its investors are allowing it to be a highly experimental game. Which, sure, is going to *** off a lot of people. But it keeps it interesting and intriguing... it keeps people talking about it.

Lysette · March 2016

Acrolas wrote: »

100% of Zenimax's main four investors are on the Board of Directors.
They know where their money is going.

But so long as revenue exceeds costs, you're not going to see damage control. You can get substantial passive revenue from an online game years after it peaks. Digital box sales are still fantastic.

I think the BIGGEST issue with ESO is that its investors are allowing it to be a highly experimental game. Which, sure, is going to *** off a lot of people. But it keeps it interesting and intriguing... it keeps people talking about it.

Yeah it will earn money, but not like a risk investor expects it - it should make real money, not just peanuts - as in tens of thousands of percents, not just 1-2 digits like the common joe accepts it - wait, common joe does never even see 2 digits.

rfennell_ESO · March 2016

Mr_Nobody wrote: »

rfennell_ESO wrote: »

Mr_Nobody wrote: »

rfennell_ESO wrote: »

Mr_Nobody wrote: »

ESO business model will collapse once CU is released. At least they wont need to bother about pvp balancing and lag/fps and whatever other million issues they have to deal with now and will be happy with the few thousand PvE'ers and roleplayers around. In fact, many of the roleplayers might try CU for the sexy leprechauns and more diversity in Races too.

A few months to come, only a few...

But hey, its ESO, I don't think they are actually making any notice'able money company wise in comparison to offline DLCs.

It's great you have so much faith in a product that had to rely on crowd funding to get made.

I got a bridge in Brooklyn you might want to invest in.

And a product with nearly unlimited resources is struggling with such things as performance issues. Lol.

Hey, I hope CU is the greatest pvp game ever made and masses of people flock to it and it's a huge success.

I won't be placing bets on it happening though.

I hope so too, except, since developers started the game with building proper engine to bring customers best possible performance experience, I can bet it will be good. All I will wish for you then is to enjoy these weird RNGs while completing dungeons and fun at the Korean RP events, since there wont be anything left to do and every person who at least likes PvP will be gone. Mark my words, and I know I am right. I am always right. My ego level 9999 is for a reason.

Mark Jacobs doesn't have the greatest track record at this point.

FENGRUSH · March 2016

Acrolas wrote: »

100% of Zenimax's main four investors are on the Board of Directors.
They know where their money is going.

But so long as revenue exceeds costs, you're not going to see damage control. You can get substantial passive revenue from an online game years after it peaks. Digital box sales are still fantastic.

I think the BIGGEST issue with ESO is that its investors are allowing it to be a highly experimental game. Which, sure, is going to *** off a lot of people. But it keeps it interesting and intriguing... it keeps people talking about it.

I dont think its much of an experiment at this point. The product is fully deployed on console and PC now - its just about creating content and selling boxes + DLCs. That is what they will continue to gear towards. It doesnt hold up well on harboring end game content anymore. Its driven to have all the little things elder scrolls series is known for. Ideally they would have enough people to create these new back end systems while simultaneously balancing/polishing the live client and introducing new content. Unfortunately, they arent staffed for it, and their resourcing goes into making the new content and minimizing bugs.

The amount of bugs you get should show you how well equipped the current staff is and give you a bit of expectation of things to come for the future.

Minno · March 2016

rfennell_ESO wrote: »

Minno wrote: »

rfennell_ESO wrote: »

VincentBlanquin wrote: »

and phase B

players leave game, almost noboby buying things at cashshop, investors dont get their money back or dont get expected profit, so they leave this market, devs losing jobs

As someone that has managed in retail... All I see with your post is "devs losing jobs" which is the threat I always heard from the worst of the worst of customerdom... the "I want someone fired and I want to watch" threat.

I always responded with "so you want X fired and you want to watch and walk up to him/her with me when I do it?" To which the reply was usually "yes". That's when I informed them "well that's not happening, you have a nice day".

Most employees are protected under basic federal laws. I'm paraphrasing but failure of performing tasks falls on the employee and is subject to fire.

Clients don't get to demand workers be fired, though.

Clients get to ask why their product/service isn't complete. And they get to ask why, after payment, is the game still underperforming compared to games this year.

Employees are protected under basic federal laws? No, they are "protected" under state law, and in most states that equals no protection. In NY state you can be fired without cause or explanation, and that's a liberal state. It's called "at will" and it's basically a total lack of protection (past being in a union or having a contract), and it exists in the majority of states in the USA.

"Failure at performing tasks" isn't even needed, fact is most people can be fired for any reason or none at all.

The problem is that "under performing" and the litany of complaints are arbitrary notions. Just like "I didn't like the fact that your employee didn't respond to my derisive comments by smiling" is arbitrary and capricious.

I don't think ESO is under performing, I think it's a good game and I think the pvp is top notch. Are there issues, sure. The ideal of perfection isn't one you will ever be satisfied with if that's your performance standard. Many of the issues, particularly regarding lag are PLAYER created. Don't like the lag in cyrondil? go to IC, it doesn't lag like that. Don't like the lag in cyrondil, stop running a zerg (that claims it isn't one) of people spamming aoes and just running around from crossed swords to crossed swords.

I don't see a lot of these "issues so large I want devs fired" issues. Then again, qualifications to be someone that actually has that type of say aren't covered by "I play games a lot".

The constant attacking of devs by people says more about them than the devs and ESO in general.

Yes NYC/nys is a termination at will policy. But you are still granted basic employee rights in that no one, including your employer, can fire you because of your:
1) gender
2) race
3) disability
4) national origin
5) religion

It also applies to hiring practices.

Employers have rights too, and employees adhere to the promise that they will arrive on time and do their work honestly and correctly as possible. This solidifies the " at will" justification and provides clear rules of engagement in relation to hiring/firing.

ESO underperforms. Much of its system work at its core but based on the advertising and design intents, various systems don't work despite requiring a $50 price tag:

1) Templar class skills bugged for a year. Requires player reroll or use non-class skills. Advertising suggests a class that can stand your ground and heal but is weak up close with other classes filling the "tank" role better

2) Templar and DK classes underperforming in 1.6 as changes to game forgot to update core mechanics behind their skills

3) dmg mechanics priority above heal/tank, despite "play as you want" design intent. Creates imbalance.

4) skill/ability bugs persistently resurface that imbalance the gameplay in pvp/pve (CC bugs, animation cancel health debuffs, animations not displaying, etc.). Bugs get resolved in 4-6 months instead of weekly as per industry standards. Creates imbalance.

5) graphic/FPS lag. Heavy in pvp, noticible in new pve zones. Obviously underperforming despite 2 years to solidify code issues.

There are many more issues clarifying ESO as a sub-par product. The things they do right do are indeed plenty, but it's hard to remove this negative justification due to many issues taking a year as DLC are priority.

BossXV · March 2016