Iyas wrote: »

Crown wrote: »

I should have 68 mails waiting for me sometime soon...

May I ask with how many ppl you run?

@Iyas Most of the time two to four.

This Khajiit will be in Hew's Bane till this is sorted out. It's a good enough excuse for Khajiit to collect many shinies. Though he will stop by on the weekends to pay Abi-Daro the Golden a visit to buy new armour.

ZOS_GinaBruno wrote: »

Morning guys, just letting you know that we're still actively looking into this, and will let you know if we have any further questions to help investigation or have any updates.

Any chance this will get hotfixed when you find out the issue or we are given the mails we've "earned" ?

jbcrocks wrote: »

Hoping for nothing...

It's not like the ZOS team actively try to do things to upset the player base. They have some serious issues on their side that we hope they will address, though it's unlikely that they will communicate about them.

In this case, getting the reward mails for past AP earned largely depends on how the reward mail granting is calculated.

Upon logging into PvP, I've often seen the first reward mail come after almost no AP, other times close to 10k. On days when I've made (and kept track) of over 100k, the number of reward mails I get averages out to 1 for every 10k. This leads me to believe that there is a counter somewhere that increases every time a player makes AP, and it send a reward mail out every time that counter passes a multiple of 10,000. The number persists over sessions, so that's why some days I might get a reward mail after one kill (if I stopped playing the previous session at over 9k towards the next 10k milestone).

The question of whether we'll get the rewards for AP earned until they fix the issue will likely be answered by where the issue is located, and how the counter works. Here are my theories:

If the counter cycles back to zero every 10,000 then we will not receive reward mails as they have no way of tracking things. This would be a really poor way to have coded it. A more likely and better way to have set it up is in a database field AP_EARNED "lifetime AP earned" (that would also determine your alliance rank), and another REWARD_MAILS_SENT for "number of reward mails sent" which would be that previous number / 10k or perhaps REWARD_SENT_FOR for "the mail sent as of a certain amount of AP" as it's more likely that there's a query run every time the campaign score updates (about 5 minutes) that handles a lot of processing and sends them out all together.

If the issue is that the query / calculation / script / whatever that determines who should receive how many reward mails every cycle (again 5 mins?) is broken, then the field that keeps track of what has been sent would not be updated and we would receive all our rewards when that is fixed.

If the issue is the mail queue, and mails not actually being sent by the script / query, then it will depend if they're lost or stuck. Being as in-game mails work fine for other things, I believe that this is not the case.

Considering that we Grand Overlords (AR50) have never gotten reward mails (at least not for the past year which is as long as one has existed), it's likely that the code for storing AP_EARNED had a cap at 64 million (how much AP it takes for AR50), and was not being incremented above that. For this patch, in order to correct that issue, they increased the high limit of that field's value, but didn't take into consideration how the other queries would work / interact with its new high value, so they bombed out / failed.

The reason this wasn't seen in PTS, is that when we created test toons, we were immediately gifted with 10 million AP and the related reward mails. The code for said reward mails was likey hard coded into the new VR16 character creation tool / script rather than using the method that players receive their mails normally, so when someone received 1,000 reward mails they never paid attention to what else did or did not come in.

This falls back to the QA (Quality Assurance) team's responsibility, whereby they should have a check list of everything that needs to be tested prior to releasing a patch, or a more active association with the player base to test together (large scale devs vs players PvP type of activity during PTS testing).

Ultimately we rely on people like @ZOS_GinaBruno and @ZOS_JessicaFolsom to tell us things, with the occasional /lurk or comment by @ZOS_BrianWheeler and @Wrobel

To you ZOS folks, is there any chance of a real explanation of what went wrong and how reward mails are calculated? Is anything I theorized above close to correct?

EDIT: Fixed typo and double word typed in the wall of text. There are probably more - as I'm getting ready to head out to work and can't proof this as I normally try to do when typing a wall of text.

themdogesbite wrote: »

Crown wrote: »

jbcrocks wrote: »

Hoping for nothing...

It's not like the ZOS team actively try to do things to upset the player base. They have some serious issues on their side that we hope they will address, though it's unlikely that they will communicate about them.

In this case, getting the reward mails for past AP earned largely depends on how the reward mail granting is calculated.

Upon logging into PvP, I've often seen the first reward mail come after almost no AP, other times close to 10k. On days when I've made (and kept track) of over 100k, the number of reward mails I get averages out to 1 for every 10k. This leads me to believe that there is a counter somewhere that increases every time a player makes AP, and it send a reward mail out every time that counter passes a multiple of 10,000. The number persists over sessions, so that's why some days I might get a reward mail after one kill (if I stopped playing the previous session at over 9k towards the next 10k milestone).

The question of whether we'll get the rewards for AP earned until they fix the issue will likely be answered by where the issue is located, and how the counter works. Here are my theories:

If the counter cycles back to zero every 10,000 then we will not receive reward mails as they have no way of tracking things. This would be a really poor way to have coded it. A more likely and better way to have set it up is in a database field AP_EARNED "lifetime AP earned" (that would also determine your alliance rank), and another REWARD_MAILS_SENT for "number of reward mails sent" which would be that previous number / 10k or perhaps REWARD_SENT_FOR for "the mail sent as of a certain amount of AP" as it's more likely that there's a query run every time the campaign score updates (about 5 minutes) that handles a lot of processing and sends them out all together.

If the issue is that the query / calculation / script / whatever that determines who should receive how many reward mails every cycle (again 5 mins?) is broken, then the field that keeps track of what has been sent would not be updated and we would receive all our rewards when that is fixed.

If the issue is the mail queue, and mails not actually being sent by the script / query, then it will depend if they're lost or stuck. Being as in-game mails work fine for other things, I believe that this is not the case.

Considering that we Grand Overlords (AR50) players have never gotten reward mails (at least not for the past year which is as long as one has existed), it's likely that the code for storing AP_EARNED had a cap at 64 million (how much AP it takes for AR50), and was not being incremented above that. For this patch. For this patch, in order to correct that issue, they increased the high limit of that field's value, but didn't take into consideration how the other queries would work / interact with its new high value, so they bombed out / failed.

The reason this wasn't seen in PTS, is that when we created test toons, we were immediately gifted with 10 million AP and the related reward mails. The code for said reward mails was likey hard coded into the new VR16 character creation tool / script rather than using the method that players receive their mails normally, so when someone received 1,000 reward mails they never paid attention to what else did or did not come in.

This falls back to the QA (Quality Assurance) team's responsibility, whereby they should have a check list of everything that needs to be tested prior to releasing a patch, or a more active association with the player base to test together (large scale devs vs players PvP type of activity during PTS testing).

Ultimately we rely on people like @ZOS_GinaBruno and @ZOS_JessicaFolsom to tell us things, with the occasional /lurk or comment by @ZOS_BrianWheeler and @Wrobel

To you ZOS folks, is there any chance of a real explanation of what went wrong and how reward mails are calculated? Is anything I theorized above close to correct?

Wrong, in 1.6 i still got reward mails as AvA rank 50. It's only since 1.7 that they stopped showing up.

Did you try pvp with your AR50 DK after the TG when live?

Maybe both reasons for not getting RotW bags will cancel each other out.

It's Okay guys we can go rob in PvE while they fix it.

It's just an immersive and lore-rich slow burn introduction of the new 4th faction, who are cyber terrorists

When rewards are reintroduced they will be actual emails sent to our "datapad" by the CEO of our Corporation

Stay tuned for 80s style cyberpunk artwork of ppl proxying up in an alleyway while a zerg marches by in the street

Vyle_Byte wrote: »

@ZOS_GinaBruno

Its not just affecting Vet players. I played all night last night in our group that had Emp in BWB and not a one of us received any rewards for the worthy. Made about 40k, this was after we received our End of Camp rewards. Various levels.

Same here, BWB NA AD (that was some awesome CP free PVP last night, btw!) got about 30k AP last night, just logged on to check and still no reward mail. Character is level 45 (was 44 when I started playing last night), my alliance skill lines are not maxed either.

Also, someone posted a thread in the AVA forums, and since it looks like nobody from ZOS looks there, I'll post it here. It looks like some people are getting reward mails after 300k AP. Hopefully this information will help with your investigation.

400k AP and counting, still nada.

GRxKnight wrote: »

So i guess the question now is do we continue to pvp in the off chance that the back send all the mails or sit on the sidelines awaiting the Ok to continue (guarantee this wouldn't have had as large of an impact if reward mails weren't the only way to obtain these sets)

Well I don't know about you but I pvp mainly because I have fun doing so.
Though getting the mails with the new sets would be much appreciated from my side as well.

Wollust wrote: »

GRxKnight wrote: »

So i guess the question now is do we continue to pvp in the off chance that the back send all the mails or sit on the sidelines awaiting the Ok to continue (guarantee this wouldn't have had as large of an impact if reward mails weren't the only way to obtain these sets)

Well I don't know about you but I pvp mainly because I have fun doing so.
Though getting the mails with the new sets would be much appreciated from my side as well.

I mean i probably will pvp for a bit today...but i was so pumped to hear that every mail was going to contain a set piece that all i wanted to do was ap farm for the week to get my 3 vicious death sets...now I'll have fun but all for naught

Any news?

Master_Kas wrote: »

ZOS_GinaBruno wrote: »

Morning guys, just letting you know that we're still actively looking into this, and will let you know if we have any further questions to help investigation or have any updates.

Any chance this will get hotfixed when you find out the issue or we are given the mails we've "earned" ?

@Master_Kas