Authorize (access code not received)

Lazaany · February 2016

I've tried to log in multiple times for the last hour and am not getting a verfication email.

(Thread title edited for easy reference to the issue)

Lazaany · February 2016

Lazaany wrote: »

I've tried to log in multiple times for the last hour and am not getting a verfication email.

this was my first post on the forum and i got an email saying

You earned the First Comment badge.

Commenting is the best way to get involved. Jump in the fray! +2 points

But the email to verify and start playing wont come at all

ZOS_CoriJ · February 2016

If you are having issues with your one-time access code:

1.Disable any email security temporarily if you have any browser extensions and anti-virus software with these settings
2.Add noreply@mail.elderscrollsonline.com to your list of approved e-mail senders.
3.Check your spam or junk mail folders.◦If you are using Gmail with the Inbox categories feature, also check your Social folder.
4.If you are using a firewall or anti-virus, temporarily disable them before requesting a new code.

If you are still having issues, reply to this thread and we will have an customer support ticket started on behalf of this issue. (The Customer Support page is currently down.)

Lazaany · February 2016

ZOS_CoriJ wrote: »

If you are having issues with your one-time access code:

1.Disable any email security temporarily if you have any browser extensions and anti-virus software with these settings
2.Add noreply@mail.elderscrollsonline.com to your list of approved e-mail senders.
3.Check your spam or junk mail folders.◦If you are using Gmail with the Inbox categories feature, also check your Social folder.
4.If you are using a firewall or anti-virus, temporarily disable them before requesting a new code.

If you are still having issues, reply to this thread and we will have an customer support ticket started on behalf of this issue. (The Customer Support page is currently down.)

i tried everything u told me its still not coming in

Lunachick · February 2016

My husband has been having issues getting a verification email.

His game ID is Tresp4sser and email is dont_spam_me@windstream.net

He has been waiting for over a week now.

Hopefully someone can get a support ticket started for him. Thanks.

ZOS_CoriJ · February 2016

I have started support tickets for both of these issues. For future reference, however, Customer Support page is back online and can be used to contact for further assistance.

Lunachick · February 2016

Thanks.

He said he didn't receive any email but looks like you just made this post. I'll have him check later today to see if he gets any type of auto reply.

Lazaany · February 2016

ZOS_CoriJ wrote: »

I have started support tickets for both of these issues. For future reference, however, Customer Support page is back online and can be used to contact for further assistance.

Thank you

Lazaany · February 2016

when can i start playing ? -.-

mrmadpyrorwb17_ESO · February 2016

Hi - i have a friend who's also not receiving his verification code. Are you having trouble with your email processing?

He's taken all the steps listed above as well of course.

Lazaany · February 2016

mrmadpyrorwb17_ESO wrote: »

Hi - i have a friend who's also not receiving his verification code. Are you having trouble with your email processing?

He's taken all the steps listed above as well of course.

I Dont Know Whats Wrong
All Emails Have Been Coming In

New Account Verification Email - Came in Right Away
Account Activation Succes - Came in Right Away
Code Redemption - Came in Right Away
Your Forum Account Has Been Created - Came in Right Away
You Earned The First Comment Badge - Came in Right Away

But When I Try To Login It Asks Me For The Code
To Authorize My Computer And That Code Never Comes In
No Matter How Long I Wait Or How Many Times I Try
It Wont Come In

mrmadpyrorwb17_ESO · February 2016

Exactly the same issue. So strange.

His account is Crushhymn

Kaiyanwan · February 2016

Can confirm this.

Updated my system to Win10 today. Game wants a verification. I did not receive any email.
In the past I got verification emails without any trouble. Something is borked...

Someone should investigate this.

ste100 · February 2016

Same problem here guys.

bartnullensb16_ESO · February 2016

I am having the same issue since today.

x3lumin8x · February 2016

I am being asked for verification, don't know why since I've played today. I check my email and nothing is there.

screet40ub17_ESO · February 2016

I am not getting sent an access code since this is a new machine

Sonk · February 2016

Help me with this too, please.

Lazaany · February 2016

They should make a phone verification or live chat support or something like that

I bought this game 3 days ago and did not play yet because of this problem

Really annoying

Lunachick · February 2016

Wow this is a huge issue. Hope this gets fixed soon!

Jar_Ek · February 2016

Can confirm this happens for PTS as well.

Almariel · February 2016

My husband also had this problem yesterday after applying the November update for Windows 10. He opened a support ticket and also tried all the tings mentioned above. Nothing worked. Resetting his Windows to the state before the update solved the problem for now, but we are sure that, if he updates his Windows again, the game will cry for a not arriving verification code again. The Support ticket also did not help quite much, they only told him the above steps which sadly didn't solve the problem.

This is clearly an issue that has to be resolved soon.

greetings

Lazaany · February 2016

I just tried to login again and this time it did not ask for the authorize code

it just went straight to the intro and then to the loading screen

And now im at the character creation page

I also logged out and reentered my login and password and it did not ask for the code again

Dont know if they removed it or whats up but it did not ask for the code so maybe same for others

Lunachick · February 2016

I'll have him try Laz.

What happens though when it when it wants to authorize again? Ugh, this really needs to be fixed.

screet40ub17_ESO · February 2016

It was working earlier today, but now when I go to play, it is asking for the damn access code again. WTF!

Lazaany · February 2016

then

screet40ub17_ESO wrote: »

It was working earlier today, but now when I go to play, it is asking for the damn access code again. WTF!

Im still playing now so dident try to log in again

Might ask for the code again later for me also

For now still working

Lazaany · February 2016

Was afk to long got back and was disconnected

Tried to log back in and it asked for a code again

So yeah.....

This was my 10th comment i guess
because i just got a email(Came in right away) saying

You earned the 10 Comments badge.

No longer a one-hit wonder! It looks like you’re going places. +5 points

But again the code is not coming in at all

screet40ub17_ESO · February 2016

the other messed up part is when I go to Customer Support to put in a ticket it asks for an access code I dont have.

Lazaany · February 2016

screet40ub17_ESO wrote: »

the other messed up part is when I go to Customer Support to put in a ticket it asks for an access code I dont have.

yeah ive seen and had better customer support with other help desks

Lunachick · February 2016

Still no support generated email, still not able to log in.

Going on 2 weeks now.

Game ID: Tresp4sser
Email: dont_spam_me@windstream.net

At this point you may as well give him his 60 bucks back...or you can send him an access code.

Lazaany · February 2016

Problem still exists nothing changed...