Authorize (access code not received)

damtorpb14_ESO

same here same issue all day account damtorp

damtorpb14_ESO

some one wanna fix my account so i can pay for my service ?? id is damtorp pls fix it I cannot get the access code in my email been trying to get in for 2 days now.

Lilth

damtorpb14_ESO wrote: »

some one wanna fix my account so i can pay for my service ?? id is damtorp pls fix it I cannot get the access code in my email been trying to get in for 2 days now.

I don't know what email you use but if it's yahoo or gmail you probably will never ever receive it. I came back to the game a week ago and couldn't receive my access code email at yahoo or gmail.

As a trial I made an Outlook mail account and Bingo! got my email. I tested it via another account I made here. I then contacted customer support to let them know I made a new Outlook email and if I could have them change my email since I couldn't access my account. With-in one day it was changed and I got the much needed "Access Code" email. I haven't had any issues so far.

Worth a try.
Good luck

damtorpb14_ESO

Here is what i get from their lame customer service...
feels like that is what they will keep doing until i get fed up and stop responding then they can put it in their books as a settled issue what a farce

ESO English Support <ESO_Help@helpmail.elderscrollsonline.com>
To damtorp@yahoo.com Feb 9 at 7:58 PM
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Subject
hi

Response By (Ricky) (02/09/2017 08:58 PM)
Greetings again,
We apologize that we still have not been able to assist you with your issue and appreciate your continued patience.
If you have not been able to find a resolution to your issue, please respond back to this email so we can continue to assist you.
Thank you again for your time and patience.
Warm Regards,
The Elder Scrolls Online Team

Customer By () (02/09/2017 04:05 PM)
has not been resolved but i believe it is yahoo mail causing the issue could you change my account email to eric_howell@outlook.com please this may fix the issue

thanks eric



This e-mail, including attachments, is intended for the exclusive use of the person or entity to which it is addressed and may contain confidential or privileged information. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you think that you have received this e-mail in error, please advise the sender by reply e-mail of the error and then delete this e-mail immediately.


On Thursday, February 9, 2017 2:48 PM, ESO English Support <ESO_Help@helpmail.elderscrollsonline.com> wrote:




Response By (Ricky) (02/09/2017 03:48 PM)
Greetings,
Thank you for contacting The Elder Scrolls Online team. Due to high ticket volume, we apologize for how long it has taken us to get back to you, and appreciate your patience.
If your issue has been resolved, please be sure to provide feedback using our Customer Service Survey when it arrives in your inbox. If your issue has not been resolved, please respond back to this email so we can continue to assist you.
Thank you again for your time and patience.
Warm Regards,
The Elder Scrolls Online Team

Customer By () (02/09/2017 02:57 AM)

This e-mail, including attachments, is intended for the exclusive use of the person or entity to which it is addressed and may contain confidential or privileged information. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you think that you have received this e-mail in error, please advise the sender by reply e-mail of the error and then delete this e-mail immediately.
We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Question Reference # 170209-000413
Date Created: 02/09/2017 02:57 AM
Date Last Updated: 02/09/2017 08:58 PM
Status: Waiting on Customer

Lilth

@damtorpb14_ESO

Yup, it started that way for me to. Me being the impatient person that I am, when it comes to not being allowed to access something I purchased, I didn't accept the automated responses.
Try this.
1st. ESO doesn't have a phone number directly to CS. I called this number (301) 926-8300 (It's their media department) I told them I needed customer service for the game and was transferred where I was able to leave a message. Both times I had to call, I received a phone call back with-in a couple hours. Explained what the issue was and that I wasn't getting anything but automated tickets from CS. The person I talked to looked into where my ticket was in the process and got it rolling to a solution.

2nd. I found a fantastic admin here on the forums. Absolutely wouldn't have gotten anywhere if they hadn't helped me out. ZOS_DaryaK is someone you can contact with a message from here https://forums.elderscrollsonline.com/en/profile/ZOS_DaryaK . I got an email back within minutes to a few hours.

Let everyone you verbally talk to and in emails know that you have setup your outlook, it works, and you need your old email changed to that one.

Darya and talking to someone directly from CS made all the difference.

Good luck. I know your frustration. Both me and my husband have access now by doing it this way.

Magikarpb14_ESO

Having this same issue with comcast. Had to reformat one of my hard drives now I can't get it to send the access code..

Lilth

Magikarpb14_ESO wrote: »

Having this same issue with comcast. Had to reformat one of my hard drives now I can't get it to send the access code..

If you can't get your access code email to show up at your Comcast email even after adding the following to your safe senders list:
noreply@mail.elderscrollsonline.com
donotreply@mail.elderscrollsonline.com
donotreply@edlerscrollsonline.com

I'd suggest trying Outlook email. We had the same issue and nothing we were suggested to do in order to fix it, "Fixed It."

Only after I changed to Outlook did I receive the emails with the Access Code.

Contact CS and ask them to change your email. They will do it for you after you prove you are the account owner.

Good Luck

Edit: Also, if you do make an Outlook email, you can easily add the all those addresses to your safe senders list to double ensure you will get them. I did this right after I made an Outlook account.

Magikarpb14_ESO

I tried contacting them lets see what happens..

Yuki93

Hey magikarpb I did exactly the same thing and I'm sitting in the same boat with you

hopefully we can get this stupid access code so we can play again

nate_george

I'm still having this issue, except I haven't gotten ANYTHING at all since I created my account on elderscrollsonline.com. No initial account verification emails, not "first comment" emails, nothing at all from ZoS.

Please help.

Anunakis

last year i had that issue ,I reported it without any success in support help, then my account got stolen and suspended ! still not fixed , who cares guild master will buy new copy of the game