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My friend cannot create an ESO:TU account, please help

Unassailable
Unassailable
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He already bought the game in steam
but now when he trying to create an ESOTU account it says - this e-mail already in use

but its impossible - its his first account and he never played or registered ESTOTU before
ofcourse he can create another e-box, but he some kind of... he wont do it he wanna use his main e-mail

when he tried to create a ticket there is only one option for unregistered users in our case - suspended/compromised
and there is a field - Secret Answer
he cannot know it because he cant register an account, obviously

we stuck there....

please help
  • KerinKor
    KerinKor
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    I suggest he uses the Suspended/Compromised option and explain why he's using it, that at least will get a ticket into the system: put "I don't know" in the Secret Answer.,

    Of course it them relies on conscientious handling by ZOS's CS team, sometimes that's sadly in short supply but I can't see anything else he can do.

    I have to say I think it highly unlikely ZOS' account system is wrong, the fact your friend didn't register the e-mail address he's using doesn't mean it's not possible someone else did, possibly for malicious reasons maybe just for a 'joke'.

    In any case opening a CS ticket is the only way he can get it resolved.
    Edited by KerinKor on November 27, 2015 7:38AM
  • Dear
    Dear
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    There's some guy from India that constantly uses my email address for everything, so someone else using your friend's email is possible.
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    • altemriel
      altemriel
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      might be a super chance that someone has a same e-mail address as you, there are thousands of players playng.

      Try creating an another new e-mail address and use that one.
      Edited by altemriel on November 27, 2015 8:16AM
    • Unassailable
      Unassailable
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      i hope ticket will help us

      YOUR TICKET HAS BEEN SUBMITTED!

      Thanks for submitting your question. Your reference code is: 151127-000359.
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