He already bought the game in steam
but now when he trying to create an ESOTU account it says - this e-mail already in use
but its impossible - its his first account and he never played or registered ESTOTU before
ofcourse he can create another e-box, but he some kind of... he wont do it he wanna use his main e-mail
when he tried to create a ticket there is only one option for unregistered users in our case - suspended/compromised
and there is a field - Secret Answer
he cannot know it because he cant register an account, obviously
we stuck there....
please help