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My friend cannot create an ESO:TU account, please help
Unassailable
✭✭✭
He already bought the game in steam
but now when he trying to create an ESOTU account it says - this e-mail already in use
but its impossible - its his first account and he never played or registered ESTOTU before
ofcourse he can create another e-box, but he some kind of... he wont do it he wanna use his main e-mail
when he tried to create a ticket there is only one option for unregistered users in our case - suspended/compromised
and there is a field - Secret Answer
he cannot know it because he cant register an account, obviously
we stuck there....
please help
but now when he trying to create an ESOTU account it says - this e-mail already in use
but its impossible - its his first account and he never played or registered ESTOTU before
ofcourse he can create another e-box, but he some kind of... he wont do it he wanna use his main e-mail
when he tried to create a ticket there is only one option for unregistered users in our case - suspended/compromised
and there is a field - Secret Answer
he cannot know it because he cant register an account, obviously
we stuck there....
please help
0
-
KerinKor✭✭✭✭✭
✭I suggest he uses the Suspended/Compromised option and explain why he's using it, that at least will get a ticket into the system: put "I don't know" in the Secret Answer.,
Of course it them relies on conscientious handling by ZOS's CS team, sometimes that's sadly in short supply but I can't see anything else he can do.
I have to say I think it highly unlikely ZOS' account system is wrong, the fact your friend didn't register the e-mail address he's using doesn't mean it's not possible someone else did, possibly for malicious reasons maybe just for a 'joke'.
In any case opening a CS ticket is the only way he can get it resolved.Edited by KerinKor on November 27, 2015 7:38AM0 -
Dear✭✭✭There's some guy from India that constantly uses my email address for everything, so someone else using your friend's email is possible.✉ DEAR | PC-NA | PVE | RP | BETA | NEWBIE | MAIN: MAROON |
Bride|||||||||||||Storm Sorcerer|||||||High Elf ♀||||||Bored Provisioner|||||||Chaotic Good||||||Ebonheart|||||||| Bride wants to find and marry Groom
Child|||||||||||||Bowman Knight||||||Wood Elf ♂||||Vampire Mercenary|||||Chaotic Evil|||||||||Dominion|||||||| Child is badly watched over by Adult
Naive||||||||||||Healer Templar|||||||Dark Elf ♀||||||Idealistic Shaman||||||||Lawful Good|||||||Dominion|||||||| Naive is a healer companion of Frail
Maroon|||||||||Flame Templar|||||||Dark Elf ♀||||||Vampire Alchemist||||||Neutral Evil||||||||||Daggerfall||||||| Maroon likes the color of your blood0 -
altemriel✭✭✭✭✭
✭✭✭might be a super chance that someone has a same e-mail address as you, there are thousands of players playng.
Try creating an another new e-mail address and use that one.Edited by altemriel on November 27, 2015 8:16AM0 -
Unassailable✭✭✭i hope ticket will help us
YOUR TICKET HAS BEEN SUBMITTED!
Thanks for submitting your question. Your reference code is: 151127-000359.0