Issues Connecting to Console Megaservers - Info Requested

getmesome2 · August 2015

JG_iLLo wrote: »

It's working.

This will not be forgotten since all of my tickets have still have not been responded to. Even after you guys narrowed it down I I got the auto response 4 mins later to check my wifi. I'm hard wired?!?!?

GO TO CYRODIIL, SAME EXACT ISSUES

getmesome2 · August 2015

JG_iLLo wrote: »

My guild saved up 300,000.00 gold in 2 weeks for a trader that we missed half a week on and I can provide proof. We feel robbed.

Please refer to my tickets.

Thanks,
JG_iLLo

You need close to 2,000,000 to get a trader in any major city.

Cr4p0w3 · August 2015

Played for 3 hours with no problem.

For me it seams the issue is solved.

Thanks

Reeko · August 2015

Me as well. Could finally finish those quests and Delves in Grahtwood! And do my crafting writs for the first time since friday! About to do the Undaunted daily too finally.

Thank you!

JG_iLLo · August 2015

getmesome2 wrote: »

JG_iLLo wrote: »

My guild saved up 300,000.00 gold in 2 weeks for a trader that we missed half a week on and I can provide proof. We feel robbed.

Please refer to my tickets.

Thanks,
JG_iLLo

You need close to 2,000,000 to get a trader in any major city.

No we did the research. A guild in mournhold lost for 900,000.00. Another for 1.187 mill. Our trader is in a lowrr city we won for 300,000.00 gold

SachiLamashtu · August 2015

MakeUcrazY wrote: »

SachiLamashtu wrote: »

RIGHT ON , YOU DONT IGNORE THE PEOPLE THAT ARE YOUR CUSTOMERS , YOU HAVE SOMEONE RESPOND SO TO LET THE MONEY TRAIN KNOW .... WE SHOULD AT LEAST GET A REAL RESPONSE, PS YOU LOOK LIKE THE IDIOT WHY R YOU HERE ? TO COMPLAIN ABOUT THE PROBLEM OR THE PEOPLE AFFECTED BY THE PROBLEM YOU OWE EVERYONE HERE AN APOPOLGY

@SachiLamashtu I can't tell if you're just really angry or if your caps lock is broken.

CAPS BROKEN

bobbydowneyjunior · August 2015

Am I the only European who can't log in?

Lord_Anubis · August 2015

I have not played since PC.

I paid to have my account moved to the Xbox One when you all offered that but i only installed the game when you all gave me the code..I never had time to play.

I now have been trying to play the past few days & it will not work.

It gets to your LOGO & says push A, I push A & i am stuck in a forever loading screen with smoke moving around your logo for hours.

Re installed - nothing

Submitted ticket - nothing yet

How can i fix this?? Feels less like a server issue & a account issue I think since you all moved my PC account to xbox & maybe since i never played on xbox yet it got messed up??

ALSO I AM IN THE USA OHIO state

zForgottenAngel · August 2015

*UPDATE*

Everything seems fine now. I was able to log into each of my characters without disconnecting. I also managed to finish my harborage, mages, and fighters guild quests. Whatever you guys did seemed to fix everything for me. Also Cyrodiil worked fine.

SCarverOrne · August 2015

zForgottenAngel wrote: »

*UPDATE*

Everything seems fine now. I was able to log into each of my characters without disconnecting. I also managed to finish my harborage, mages, and fighters guild quests. Whatever you guys did seemed to fix everything for me. Also Cyrodiil worked fine.

This is the kind of post I've been waiting for. I had given up for a while. So, thanks.

Insanity1966 · August 2015

Based in the UK, I have just started the game and crash every 10-15 mins

Console is XBOX One

Nothing wrong with my connection

I am currently in Stonehalls

I have not created a ticket

Not impressed anyway as it seems there is an ongoing issue

dudenamedchris · August 2015

I for one wish to know what the problem was/is. It's happening a LOT.

ProPositive · August 2015

Which console are you on?
PS4

What is your geographic location?
Southern NJ

What was the last thing you were doing in-game, and where were you in-game?
Zone transitions and Login

When was the first time you got kicked from the game, and have you been able to get in and play since then?
Friday evening during a zone transition into a group dungeon. I've had intermittent access since initial problem. Once kicked, logins would fail to load into game or fail to load character select. My main character seemed to be the least likely to login.

Once logged in, most zone transitions failed to load and would kick me back to main screen with the message, "Unable to connect to server. Please ensure you have a valid internet connection."

Have you created a ticket with Customer Support?
Am doing that now. Seemed like ZOS wasn't responding publicly and others reported no response to Support Tickets so I didn't bother.

Added Note:
The behavior noted above seems to have improved late last night, though I still experience the same issues with less frequency. Additionally, I noted an increase in "crash to desktop" this week with the crashes occurring between 0 and 3 times an hour. No error message was given during those crashes. I used the PS4 feature to report the problem.

Hope you get this fixed soon and find a way to compensate those of us who are ESO Plus subscribers and elect to support the ongoing support of this game.

Thanks,
Pro

PS4 | Othspark

MilwaukeeScott · August 2015

Everything is working for me as of 02:00 CST.

PS4 NA

Truckdriver · August 2015

on my 9th blue screen in a row on NA server in cyrodil

Ajaans · August 2015

Southeast U.S
I had big trouble Sunday, Aug. 9
Couldn't get in at all.
Got kicked a couple of times.
I did create a ticket. I didn't get much of a response.
Monday seemed better.

NDwarf · August 2015

ZOS_JessicaFolsom wrote: »

Hey guys, we made a few adjustments on our end and would like to see if it helped. Could you try and let us know?

Just curious, what was the problem and how did you fix it (adjustments)?

Kholty22 · August 2015

ianshere82b14_ESO wrote: »

Just wanted to share a workaround with everyone since ZOS testing for 4 days hasnt come up with this yet....anyways...

First of all this workaround will not help you log in - you will still need to try about ten times until you get online to your character. What this DOES do is let you travel..so here goes.

Once you are logged in to your character que up for your home campaign. Yes, PvP.

Once you get in to your campaign use the wayshrine inside of Cyrodil and you should be able to travel without disconnecting.

If you read this and you try it please respond and let us know - it works for me, hope it helps the masses.

Not sure if it was just coincidence, as in, it was my allotted 45-60 mins eso was going to let me play lol, or this actually worked. I was never able to play for more than maybe 5-10 mins and always had to spam login to be able to play. But yesterday around 4:00p.m. est I was able to login with only a few tries and my toons loaded fine. Once in the game i immediately went to cyrodil and piddled around, got pwned a couple times, and then i left. Went to do a quest and was able to get through it without being kicked. I didn't stick around as i have a 8 month old baby i had to tend to but i was satisfied as thats the longest i was able to play in a while.

AgentRay · August 2015

Loaded and was able to fast travel after 4 days of downtime. It really seems like it was just a maintenance issue that you ignored completely for 2 days then stalled the remaining till your regularly scheduled maintenance. Not happy about that part at all.

Goten · August 2015

Which console are you on?
NA
What is your geographic location?
New Jersery
What was the last thing you were doing in-game, and where were you in-game?
A public Delve in deshaan!
When was the first time you got kicked from the game, and have you been able to get in and play since then?
When i tried to leave the Delve it would disconnect me. Over and over and over. Finally i got it..tried to leave Deshaan same thing over and over again.
Have you created a ticket with Customer Support?
I have not..due to everyone on the forums saying how submitting the ticket is useless i do not want more frustration.

BlackguardBob · August 2015

Ravens-Sonata wrote: »

Seriously... Come on.. this is an absolute joke and they are just slapping the NA players in the face... They fixed the EU server (shows which server they care about more) ... They tell us to do all this troubleshooting, which we did, tell us to submit tickets, most did, Answered all questions with the information they asked for.....
BUT has ZOS done anything for the NA server or People?? NO they havent...

They have not rebooted their server to be sure all services load and communicate properly.. yet EU was fixed...
If it takes this long to "investigate the issue" then Im sorry you have the wrong people in tech support and working/servicing the server.....
First step with this many complaint nationwide with same issue - is what.. REBOOT your server and check services as they load!!!!
Hey, check your files too -- NEVER add an update, fix or do maintenance on a server when it is online with players on it -- thats the best way to get corrupted files!!

Maybe - since we have ALL done as ZOS asked, They need to follow their own advice!!!!

I am on the EU server and still getting these problems which have been present since June.

BlackguardBob · August 2015

arowz wrote: »

Also, the issue appears to occur far leas often during off peak hours. I'd get the boot maybe 1 out of 3 times zoning during off peak and be able to get back online in one or two tries. As peak hours approached, that changed to 9/10 times getting the boot and taking upwards of 12 tries before getting back on again.

I get booted from everywhere I go no matter what I do after about 20 minutes of play. I have been playing ESO in the VR zones for 3 weeks and I can tell you that I see no other players for as long as 2 1/2 hours.

BlackguardBob · August 2015

kieteiku wrote: »

Console: Xbox one
Location: Spokane, Wa
Last thing in game: Traveling between Stormhaven and bangkorai on foot (because wayshrines were not working)
First game crash: hard to say, game was crashing every few minutes the last i was able to log in. Between 7-8pm PST on friday 8/7.
customer support ticket: 150809-008455

Please, move my character's location or at the very least reset my character to stormhaven. Really, any area that's working would be great. Haven't been able to play for over 36 hours now.

I am currently in Stormhaven & I can guarantee I will be booted after about 20 mins of play but venue is of no significance. I get booted in Auridon, Khenarith's Roost, everywhere.

BlackguardBob · August 2015

ianshere82b14_ESO wrote: »

so i just got a private message from ZOS saying that i am inciting anger in this thread - lmfao

they have plenty of time to remove posts and random things as such but no time to actually fix the game

now i know it is two different departments but this goes back to what we are saying - you know we cant play the game, you know we are exceedingly upset - and what do you do? troll the thread and start trying to ban people....wow...

sub cancelled. this situation is being handled worse than if EA ran the game - they got 2 golden poo awards for a reason but you guys...wow..keep compounding the issue guys...way to work it..

This.

Note to ZOS. I already told you this would happen and a whole lot of other stuff (trying to be helpful & create awareness).

BlackguardBob · August 2015

Tokencreature wrote: »

Seems to be working. Can load to server, load characters, and use wayshrine and zones. Great work guys. Thanks.

Glad it's worked out for you but I could do all that anyway. My issue is staying on the server longer that 30 minutes without being booted as is what I thought that you were all complaining about.

sqootchimari · August 2015

I can load my character now and port around so it seems that is fixed, if i run into anything else i will post it but it seems to be working

EquinoxBlack · August 2015

Played for a couple of hours last night, but i still ran into some things.

Random loading screens for no reason.
Multiple consecutive loading screens for no reason.
Cannot connect to any in game chat.

I hope the maintenance takes care of this.

ianshere82b14_ESO · August 2015

What happened? Why did it happen? What is being done to prevent this from happening in the future?

I know these questions have been asked and answered internally (hopefully).

Would it really hurt to share the info with your customers?

Why is there such a lack of communication...still?

UK10mileshigh · August 2015

Xb1

South east England

Attacking red guard soldiers in storm haven vet 6 area

Got kicked over a week ago for the first time and has been constant every 15 -30 mins since then .

I have created a ticket but they reply back wasn't very instructing what so ever . I can sign in and play but will get kicked shortly after . I would like to say it's my Internet but I have the best money can buy

Ravens-Sonata · August 2015

ZOS_JessicaFolsom wrote: »

Hey guys, we made a few adjustments on our end and would like to see if it helped. Could you try and let us know?

Na server
Houston TX

ATM 8:32am cst - All seems to be working - I have been able to fast travel several times and have done several delves with no incident

If it changes I will update You!

Thank you