Internal error... Abort: Pointer is NULL (..\cef\clienthandler.c/648)

wsvdyk · April 2014

I'm trying to play ESO and and got this massage: Internal error... Abort: Pointer is NULL (..\cef\clienthandler.c/648). I can download en patch the game(only with the installer) but nothing els. I can play ESO on my computer just fine, but that is a giant beast of a computer so I thought to play ESO in my good laptop.

Thank you for helping

Wesley

ZOS_MichelleA · April 2014

Hi there, @wsvdyk‌. Please attempt to fix the issue by completing the following steps, depending on if you are using a Mac or a PC:

Mac:

Navigate to the System Preferences under the Apple Menu.
Open up Network in System Preferences. (Usually located in the third row, third icon.)
Make sure the network connection with a green dot next to it is selected.
Click the Advanced button in the lower right corner
From the drop down menu, click on Proxies.
In the "Select a protocol to configure" list, uncheck "Auto Proxy Discovery"

PC:

Open Internet Explorer (even if it is not your regular web browser)
Open the Tools menu and select Internet Options.
Go to Connections tab/LAN settings
Uncheck “Automatically detect proxy settings” and hit OK.
Press OK again to confirm.

If these do not resolve the issue, please let us know!

wsvdyk · April 2014

@ZOS_MichelleA try it, it didn't work. I have the same settings as my computer, the difference is that the computer it self.

wsvdyk · April 2014

@ZOS_MichelleA‌ do you have any sugestion what I can do? I tried what you sayed but it didn't work

omfg · April 2014

I have the same problem please help i have tried running as administrator
and the internet explorer thing.

wsvdyk · April 2014

@omfg‌ try to start you ESO via the installer may take a few min but thats is the only way how I can play on my laptop, on my beast of a computer I can just start it

Elwinz · April 2014

I have same problem. The only way i can donwnload patch is reinstall launcher every patch.
NVm the Proxy seting thing fixed the issue for me

Kalwein_Ohyx · April 2014

solution is to right click the launcher "run as admin" (note the minimized win with question if you "really" wish to). Gotten this since day one and the proxy didnt help.

wsvdyk · April 2014

Kalwein_Ohyx wrote: »

solution is to right click the launcher "run as admin" (note the minimized win with question if you "really" wish to). Gotten this since day one and the proxy didnt help.

Thx this helped

melokuheh · April 2014

Hey everyone,
For those getting the error "ABORT: Pointer is NULL (..\cef\clienthandler.c/648)"
Came up with a solution that worked for me. I already tried running as administrator and un-checking “Automatically detect proxy settings.” - neither worked

1. Disable antivirus software (I was using AVG. Right click in the system tray, "Temporarily disable AVG protection," select 10 minutes.
2. Disable windows firewall. Control panel -- system and security -- Windows firewall. Select turn windows firewall on or off Tab.
NExt, For both private AND public network settings, select turn off windows firewall (Not recommended)

After this I clicked the launcher up and it immediately patched. Once my game was updated to the correct version, I was then able to launch from the .exe file in program files without using the launcher.

I recommend immediately turning your firewall and antivirus back on, and doing a scan afterward. A better solution would be to allow ESO to bypass your firewall and antivirus.

Hopes this helps someone. It was really frustrating for me to go through.
~Meloku

omfg · May 2014

I found a solution right click your desktop eso icon go to the installation folder press uninstall for some reason the game does not fully uninstall and then download the client and it should work

Qippy · October 2014

it's not working

stefan.gustavsonb16_ESO · October 2014

Running as administrator? Turning off firewall and antivirus? This is not 1995. Having to do this just to play a game is preposterous, and it is potentially harmful to your system. Use caution and be aware of what you are doing.

Swarog · October 2014

Same problem. How to fix? Don't offer to run as administrator.

ZOS_CatK · October 2014

@Swarog We have created a ticket for you and our Support team will contact you to help solve this issue. Have you tried the following workaround?

Mac:

Navigate to the System Preferences under the Apple Menu.
Open up Network in System Preferences. (Usually located in the third row, third icon.)
Make sure the network connection with a green dot next to it is selected.
Click the Advanced button in the lower right corner
From the drop down menu, click on Proxies.
In the "Select a protocol to configure" list, uncheck "Auto Proxy Discovery"

PC:

Open Internet Explorer (even if it is not your regular web browser)
Open the Tools menu and select Internet Options.
Go to Connections tab/LAN settings
Uncheck “Automatically detect proxy settings” and hit OK.
Press OK again to confirm.

Swarog · October 2014

I've solved the problem by granting write permissions to my user for "c:\Program Files (x86)\Zenimax Online" directory.

As I saw, Launcher were unable to write logs to that directory as a minimum.
It's not good idea to write any data to system directory such as "c:\Program Files (x86)\Zenimax Online". The good location for this is the user profile directory.

ZOS_CatK · October 2014

@Swarog Thank you for the update. We will forward this to the appropriate team to take a closer look. We're glad you made it back into the game.

Ashayar · December 2014

Hello everyone,

I had the same problem. The only thing that solved it was to authorize the launcher program to run as administrator.

See you!

François