Constant Crash to Desktop

dreadlaxb16_ESO · September 2014

Happens to me in both PVE and PVP zones. 3 time or more in a hour since patch. I Played solo and repaired my client, I have no addons.

Lilarna · September 2014

Happening in EU too, a lot.

Asgari · September 2014

Orihara_Izaya wrote: »

@ZOS_GinaBruno‌

The error that everyone seems to get is that the ESO has stoped responding I have a gaming computer with a powerful processor, over 16gigs of ram, and strong graphics card and I never had problems, but lately i'm crashing left and right. I can't stay in the game for more then 10min...

Its nothing on our end. It is all server side from eso.

Agrippa_Invisus · September 2014

Princess_Asgari wrote: »

Orihara_Izaya wrote: »

@ZOS_GinaBruno‌

The error that everyone seems to get is that the ESO has stoped responding I have a gaming computer with a powerful processor, over 16gigs of ram, and strong graphics card and I never had problems, but lately i'm crashing left and right. I can't stay in the game for more then 10min...

Its nothing on our end. It is all server side from eso.

Or client side in the new code we downloaded.

Vesir · September 2014

Agrippa_Invisus wrote: »

ezareth_ESO wrote: »

Agrippa_Invisus wrote: »

ezareth_ESO wrote: »

Well I haven't crashed but I now have an unplayable latency between every ability that renders me effectively useless in PVP and in PVE. People are stutter stepping everywhere and it takes 1-2 seconds to swap weapons, a second between bolt escapes and shields. I'm losing to single players because I'm fighting in slow motion and a second behind everyone. I watched netflix all night, figured I'd try again in the morning and the same thing.

My network is freaking solid right now, I'm getting 21 MS ping to speedtest.net and 20MBs down and 2 Mbs up with a solid 40 ms ping to google and my DNS. My computer isn't even operating at close to it's peak and I've reset all video settings to default to see if that helped (it didn't).

This isn't an FPS drop it is just pure network latency on ESO's end.

I'm so freaking sick of the [snip] I have to deal with on a daily basis with this game. It's a never ending [snip] after every freaking patch and this is the content we're freaking *paying* for. The game ran 10 times better on launch than it does today.

I thought that was just me. I wasn't getting any response when asking if others were seeing it. I didn't see it last night due to constant crashes.

This morning it was brutally bad latency. Rubber banding, frequent delays to skill activation, or even using doors. Doing a push or a dive on an enemy group was almost certain death as you would arrive and be taking damage before the client registered. A few times though I'd jump in and have multiple people dead before they even realized/registered I was there, obviously not seeing me until it was too late. Weapon swap was unresponsive as it gets.

I reset my router on the way out the door, expecting that to be the issue. If others are reporting it, then I may not be alone.

Something changed in the code that just wrecked the stability worse than usual.

I hope to God you're right and they fix this quick. I've asked a lot of other people and they don't seem to be having this issue. I rebooted my computer several times, rebooted my router, cable modem all to no effect. I figured I'd try my hand at craglorn and I couldn't even do that, the constant latency killed me a half dozen times before I decided to just call it a night.

The only other possibility I can think of is an internet router having issues between hop points from my location to Zenimax's server farm. I've actually seen that happen before in some business communications to servers across state. You wouldn't happen to live in Ohio would you?

Craglorn was 100% OK stability wise with me while leveling up to V14. I did grinding, the Public Dungeon, and all the Delves, and even some Dragonstar Arena. It all appears to have been ok.

The instability in the client and performance started the moment I stepped into Cyrodiil and has not let up yet.

And no, I'm not in Ohio. North Texas.

EDIT:

FYI, reports are that Blizzard games have been seeing similar latency. In response, a Time Warner Cable admin (and gamer) posted the following --

TWC Admin wrote:

Hi all, I work for TWC in Dallas, Texas. I am getting the same lag issues currently. I can tell you first hand that Blizzard normally says its the ISP. They told me it was my ISP also (aka my company). I don't know what is causing the lag because I have fixed any and every possible issue on my end. It is 100% on Blizzards end. So don't let them fool you. It is still possible that you have some things that are faulty. I think at this point.. we will have to ride it out until they figure it out. Or until enough people quit that their servers can handle the traffic.

[Moderator Note: Edited quote to match moderated version]

I've been getting the same latency issue, restarted comp and router multiple times to no avail.

i'm even getting latency in craglorn

Asgari · September 2014

Agrippa_Invisus wrote: »

Princess_Asgari wrote: »

Orihara_Izaya wrote: »

@ZOS_GinaBruno‌

The error that everyone seems to get is that the ESO has stoped responding I have a gaming computer with a powerful processor, over 16gigs of ram, and strong graphics card and I never had problems, but lately i'm crashing left and right. I can't stay in the game for more then 10min...

Its nothing on our end. It is all server side from eso.

Or client side in the new code we downloaded.

I guess i should have said it better, @ZOS is the issue not our computers or internet. People can adjust as many settings or addons as they want.

bitaken · September 2014

Ridiculous crashes. Taking LM at Roebeck and 8 of 12 people in part crashed.

Is the report of a client fix coming this monday true?

kentgreigrwb17_ESO · September 2014

3 of us crashed at the same time in Dragonstar Arena at c.25% on the last boss. The fourth player did not crash.

Mud_Puppy · September 2014

After 1.4 I have been crashing ALOT, within minutes. Prior I almost never crashed.

Asgari · September 2014

Was a lot of fun PvPing tonight solo because if i was in a group one of us would constantly crash over and over.

Mojomonkeyman · September 2014

ZOS_GinaBruno wrote: »

When you crash, are you getting any sort of error message? Also, are you all seeing this outside of Cyrodiil and Craglorn as well?

Since 1.3 Patch me and a lot of friends are regularly crashing to desktop or having game freezes which force to alt-f4 out of the game.

This happens preferrably in Cyrodiil, one to three times an hour. It has been reported via /bug and you shouldve received countless crash reports so far from your game clients during the past 8 weeks or so.

Why are you acting as if this would be an unknown issue just occuring now after 1.4? This is just crazy. For what reason do I /bug and describe what happened in the crash reports which get sent to you every hour at least two or three when you dont bother to investigate them?

This is a months old issue that has now become even worse with 1.4. I am paying since prerelease but there NEVER was a time where I didnt have to relog/restart the game multiple times a day due to game issues, this is not how you do QA, this is just bad.

I have reinstalled the client several times, repaired it, deleted addons & user.txt, etc... Nothing helps. Game freezes/crashes will still happen.

Please tell me you are working on the issue since it first got reported eight weeks ago and dont just start now to even recognize it. I`m speechless, seriously.

Phinix1 · September 2014

ZOS_GinaBruno wrote: »

When you crash, are you getting any sort of error message? Also, are you all seeing this outside of Cyrodiil and Craglorn as well?

@ZOS_GinaBruno

I am getting these frequent crashes post-patch as well. GTX 780, latest NVIDIA drivers, Windows 7 Ultimate 64-bit, i7 quad core.

I have already tried running a repair, twice. Windows is fully updated.

Half the time it is actually not crashing to desktop, rather it seems the graphics drivers are either crashing, or something is, because after a hang it will continue working but with a completely black screen.

I can hear my character jumping around and the UI sounds if I bring up the interface, and if I alt tab the computer isn't locked. Probably the graphics driver though I cleared my events.

Seems to happen in both windowed fullscreen and normal fullscreen.

Only way to get it back is to manually terminate and reload. Happens about once an hour, NOT in Cyrodiil, which I have not yet tested post patch.

Lava_Croft · September 2014

I havent counted 16 crashes in PvP last night. This is officially the most unstable game I have played in a long, long time.

Time to move over, The Elder Scrolls II: Daggerfall. There is a new boss in town.

p_tsakirisb16_ESO · September 2014

ZOS_GinaBruno wrote: »

When you crash, are you getting any sort of error message? Also, are you all seeing this outside of Cyrodiil and Craglorn as well?

Hi,

No. Cyrodiil only.
Last night tried for more than one hour to play at Cyrodiil but was getting crashes every 5-15 minutes. Whole system reboots didn't fixed it, and wasn't only me but everyone else that was around me of the group at the same time.

I gave up after the 8th crash and went to play TW Rome 2 for 5 hours without issue.

And the performance is even worst now on pretty high end machine, while getting often out of memory messages when the game hits 2.5GB RAM use.
(i7 4820K @ 5Ghz, 295X2 at 1130/1625, )

Cinnamon_Spider · September 2014

I crashed 4 times in less than an hour after I got into Cyrodil. Once with the error report option and three times of the Windows error that it's just stopped responding. This is really rather ridiculous and it's becoming more and more frustrating.

thomaswinkworthb16_ESO · September 2014

Come on ZOS, this crash mechanic need to be removed. There's no way you can fail this hard, it has to be intended.

jnjapexb14_ESO · September 2014

Definitely more crashes in Cyr
1) Normal crash - you get a crash reporter window (which may or may not crash itself)
2) Everyone freezes - you can move - eventually kicked to an "Unknown Error" back to log in screen - then takes multiple logins to get back in

For me this is at least once an hour if not more. Typically happens in large battles. My GFX settings are set to LOW and I get ~10 FPS in large battles (normal for my old computer)

buho.29eb17_ESO · September 2014

this is ridiculous and pathetic, every upgrade the pvp is worse (and there is bad)

thanks for making me discover another game that oddly came the same day that the upgrade

my disappointment is very big
teso goodbye

Braidas · September 2014

played solo for a couple hours this morning, didn't notice any lag/unresponsiveness out of the norm and didn't crash once, so i'm inclined to believe grouping is the problem.

bitaken · September 2014

Brandeospeedwagon wrote: »

played solo for a couple hours this morning, didn't notice any lag/unresponsiveness out of the norm and didn't crash once, so i'm inclined to believe grouping is the problem.

Must be one of those "grouping improvements" we know how improvements go so far in this title. I mean the interior lighting went over so splendidly.

Braidas · September 2014

bitaken wrote: »

Brandeospeedwagon wrote: »

played solo for a couple hours this morning, didn't notice any lag/unresponsiveness out of the norm and didn't crash once, so i'm inclined to believe grouping is the problem.

Must be one of those "grouping improvements" we know how improvements go so far in this title. I mean the interior lighting went over so splendidly.

you didn't enjoy the lighting in your slideshow?

Draxys · September 2014

Only thing I will add is that the crashes in PvE do indeed still seem to be associated with grouping, but heavy particle effects also cause significant lag when they did not do so before. (And since someone will probably ask, my particles settings are at zero.) Inside DsA, standards and novas cause serious frame drops for me. They do not cause the same frame issues anywhere else.

bitaken · September 2014

Two streaks and two light attacks on a guard and crash to desktop with no error message.

Lava_Croft · September 2014

The serious decrease in framerates coupled with the serious increase in crashes is something that is hard to explain in friendly terms.

Please stop adding new content and first fix all the stuff you already have.
This will require you to set up a QA department and hire skilled workers able to manage the Quality Assurance. While I'm not usually the type to whine about 'we as paying customers...', this has reached a point where it's really the only sensible and valid argument to make against you, ZOS.

The annoying thing is that the only power we as players have is our wallet, but if we stop using our wallet, you don't make any money and if you don't make any money, ESO will be left to die. If ESO was a washing machine, I would have returned it and asked for my money back.

Please step up your game, as your loyal customers have been asking of you since the betas.

Below is a quote from the Update 4 Known Issues thread that hits the spot perfectly:

bellanca6561n wrote: »

I hate to go negative but a confession of professional misconduct after each content update fails to mitigate them, both incidentally and as a persistent pattern.

Even a studio with no prior experience in online games should understand what regression testing means.

What I need to see is not a mea culpa topic after each and every update. What I need to see is a commitment to organizational change, with specifics and a date of compliance.

1. Full regression testing of each update prior to release.

2. Implementation of Quality Assurance as such, not as play testing or as product acceptance. This must include veto power for the head of QA over any release.

3. Feature lists approved by the head of community management and created in consultation with the community management team. Like the old days. You have some great community people serving this game and my sense is that they're not part of the development team. I hope I'm wrong.

Being a member of a live team is customer service work anyway. Forgive my tone but I'm not feeling served. Heck, there are broken quest chains after this patch I'm not even seeing listed.

Each customer reported snafu in this topic not listed in the original post should be an embarrassment to the organization. Instead it's become customary. Unbelievable.

Cinnamon_Spider · September 2014

I keep hearing that it is related to groups, but I haven't been in any groups since the patch and still get frequent crashes.

Mojomonkeyman · September 2014

It`s not related to groups. I`m solo in PvP like... always. And I crash three times an hour at least. I didn`t crash (game freeze) like that before 1.3x ever.

No hardware change, just graphics driver updated, but I reverted them back and forth during the past weeks to try everything. Nothing helped. It`s something ZOS added in one of their patches that makes the client crash.

Lava_Croft · September 2014

@ZOS_GinaBruno‌

This game-breaking bug with particle effects has been present since the introduction of the lighting patch that absolutely didn't break anything, yet there has been zero confirmation so far. The black/yellow particle FX you see do not disappear, often come with a large flashing lighting effect and absolutely wreak havoc on my framerates. What gives?

Marru · September 2014

Mojomonkeyman wrote: »

It`s not related to groups. I`m solo in PvP like... always. And I crash three times an hour at least. I didn`t crash (game freeze) like that before 1.3x ever.

Same here, mostly running solo and after that amazing patch game started to crash like crazy.

Since beta in Cyrodiil we had: memory leaks, unknown errors, fps drops, rollbacks, massive lags, now we have crashes left and right.

As a only pvp player I'm scared that even improved facial animation will make another problems in Cyrodiil.

MormondPayne_EP · September 2014

It seems to make no difference to me if I am grouped or not. So far the record is 7 crashes in 1 hour... And then I stood around like an idiot as @ezareth_ESO‌ killed me while crashed out

Braidas · September 2014

MormondPayne_EP wrote: »

It seems to make no difference to me if I am grouped or not. So far the record is 7 crashes in 1 hour... And then I stood around like an idiot as @ezareth_ESO‌ killed me while crashed out

lol i luv when i crash out right as im charging into a group, must look hilarious from their perspective