Constant Crash to Desktop

Agrippa_Invisus · September 2014

ZOS_GinaBruno wrote: »

When you crash, are you getting any sort of error message? Also, are you all seeing this outside of Cyrodiil and Craglorn as well?

Typically it is either 'ESO has stopped responding...' in Windows 7.

Or the typical Windows request to submit a trouble report to the creator of the application. It's split about 50/50 between them.

capcody · September 2014

just did some further testing.. i am experiencing a memory leak in eso.just keeps climbing then i crash. watching via resourse monitor. when i log into eso. memory in commit charge. just keeps climbing up to 100% then crash. some times i can log in no prob but then it starts to climb. this is in pvp

Columba · September 2014

this game is so poorly managed. I am getting loading screens of death when porting now. free to play games have much better quality than this. This is really pathetic performance. should be ashamed.

Desdemonte · September 2014

In Cyrodiil, my game is freezing every 5 minutes or so, or sooner if I run into a DC or AD zerg. I have to CTRL ALT DEL to kill the game and restart.

I'm so done with this garbage.

bitaken · September 2014

ZOS_GinaBruno wrote: »

When you crash, are you getting any sort of error message? Also, are you all seeing this outside of Cyrodiil and Craglorn as well?

Had zero crashes in Craglorn in an hour of play.

On several occasions - I get the crash report window - others I get this program has stopped responding.

Many times today I got a bug where my abilities would lock and I could do nothing. The bar was lit up I was not CC'd and walking around no problem but no abilities would fire - and I could not switch weapons. "You cannot change weapons right now" and I could not use even a main door to a keep - those never bug out.

It's beyond frustrating at this point. Get a group of 16 players together and typically 12 are online - the others are waiting to hear they are "offline" so they can log back in and catch up to the group.

FluffiestOne · September 2014

Crashes every 30 minutes to an hour. Very often in Cyrodiil, usually when I have my resto staff out.

Xallus · September 2014

ZOS_GinaBruno wrote: »

When you crash, are you getting any sort of error message? Also, are you all seeing this outside of Cyrodiil and Craglorn as well?

The Crash Report Window comes up on each crash, I have only seen it in Cyrodil. I think someone is onto something that mentioned this may be related to groups. As when these crashes happen you'll hear 7-10 people in a group say on TS at the same time "crashed." At which point more crashes ensue until the battle is over.

The loading screens after a crash are also extremely long, sometimes so long you just get thrown back to the log in screen with the almost forgotten "unknown error please try again in a few minutes" messages we all saw so often during beta and on release. Then, if you do make it in without re-crashing shortly, using trans shrines and forward camps (since you probably died as your inanimate body sat there in battle for who knows how long) gives you more extremely long loading screens.

It doesn't seem to be proximity based either, as large portions of your group will crash simultaneously regardless of where they are on the map.

Sakyo · September 2014

Lots of crashes for me but never any errors. Most of the time it looks like a lag spike then everything just stops moving and will stay like that till I force close the game.

Desdemonte · September 2014

Sakyo wrote: »

Lots of crashes for me but never any errors. Most of the time it looks like a lag spike then everything just stops moving and will stay like that till I force close the game.

zact same for me

zazamalek · September 2014

Crashes in Cyrodiil have your error submission dialog.

capcody · September 2014

this is what happens when sitting at the eso log in page. a memory leak. and it keeps rising up to 100% then crashes the eso to desktop, in some cases it has blue screened my comp. http://imgur.com/Q6IXn6w
also that is your cause for eso crashing, not responding. and in my case i get your computer has ran out of memory windows pop up. and only happens when playing eso.after the leak has started its a matter of time for it to crash. some times it evens out at 90% other times its around 20% for commit charge. otherwise it reaches 100% and crashes. if u are unsure of were to look for this its in task manager, open resource manager then go to the memory tab and watch commit charge. if u have this open before u crash while playing eso. u can see it climbing. not just at the log in page but in pvp and in some cases in craglorn. some times it leaks others it dosent. but it should shine some light on the devs to have a look at

Ezareth · September 2014

I haven't crashed all day today so far. Haven't grouped with anyone yet.

To those of you crashing a ton, try going solo for a bit after a client restart and see if it is still helping.

I did check a few minutes before I crashed yesterday and the ESO executable was 1.4GB which is normal so that isn't the cause of the crash that I can see.

Asgari · September 2014

I am only crashing in Cyro while in a group of 1-2 others... When solo i do not crash at all, even in large battles.

Dudis · September 2014

No issues here, played about 4 hours yesterday i think with no crashes.

Maybe you have outdated addons that's causing you to crash?

Asgari · September 2014

Dudis wrote: »

No issues here, played about 4 hours yesterday i think with no crashes.

Maybe you have outdated addons that's causing you to crash?

All are up to date. I only crash in Cyro, im perfectly fine in the other zones.

bitaken · September 2014

Dudis wrote: »

No issues here, played about 4 hours yesterday i think with no crashes.

Maybe you have outdated addons that's causing you to crash?

Please, do not blame outside sources. Those of us who PvP all the time recall the FPS bug where everyone had an explanation - and none of it was right. We recall when FWC's did not work AT ALL and everyone had a reason why they bugged out - none of them were right.

My guess is the 4hours you played yesterday were done solo. I noticed the same behavior Asgari is noting. When I was solo - ZERO problems - as soon as I got the guild group going for the night - whammo - crash X 4 in two hours.

What's wrong is something with the most recent patch.

What is it? This is not something I will hazard a guess to. That's not my job nor is it yours. It is customer services problem now.

I will bet you most of the people who are experiencing this problem have done the following:

1) Turned off all addons
2) Turned off all sound (remember they updated a lot of sound files? yeah we read patch notes too)
3)Lowered all graphics card settings to lowest possible.
4) Done a repair installation files from the launcher
5) Hard Shut down PC after the third crash in an hour and restarted from the ground up.
6) Turned off all background programs including virus protection.

I know I have. None of them fixed it - and those are the common issues forum posters are going to say are the problems. We know them too. Thanks for your insight - but let's have some more response on this from the dev or support people.

Garion · September 2014

I was in a group last night for around four hours and for the entire time (when we were eight man) there was always at least one, if not two, people offline due to crashes. A couple of us weren't impacted much, I only crashed once this evening for instance. In terms of errors, it depends - sometimes I will get the ESO crash log thing pop up (I always submit a report) and sometimes Windows simply tells me ESO is not responding.

demonlkojipub19_ESO · September 2014

I don't get an error window when my game closes on me. It just closes.

purple-magicb16_ESO · September 2014

I've also experienced an increase in crash to desktop and freezing.

Dudis · September 2014

bitaken wrote: »

Dudis wrote: »

No issues here, played about 4 hours yesterday i think with no crashes.

Maybe you have outdated addons that's causing you to crash?

Please, do not blame outside sources. Those of us who PvP all the time recall the FPS bug where everyone had an explanation - and none of it was right. We recall when FWC's did not work AT ALL and everyone had a reason why they bugged out - none of them were right.

My guess is the 4hours you played yesterday were done solo. I noticed the same behavior Asgari is noting. When I was solo - ZERO problems - as soon as I got the guild group going for the night - whammo - crash X 4 in two hours.

What's wrong is something with the most recent patch.

What is it? This is not something I will hazard a guess to. That's not my job nor is it yours. It is customer services problem now.

I will bet you most of the people who are experiencing this problem have done the following:

1) Turned off all addons
2) Turned off all sound (remember they updated a lot of sound files? yeah we read patch notes too)
3)Lowered all graphics card settings to lowest possible.
4) Done a repair installation files from the launcher
5) Hard Shut down PC after the third crash in an hour and restarted from the ground up.
6) Turned off all background programs including virus protection.

I know I have. None of them fixed it - and those are the common issues forum posters are going to say are the problems. We know them too. Thanks for your insight - but let's have some more response on this from the dev or support people.

I ran a duo with my friend like i usually do. Did some zerging at Farragut until we got bored of that after about half an hour or 45 minutes, then went to look for smallman action instead for the remainder of the night.

And who's blaming anyone? Sorry for commenting i guess -,-

Jogi1 · September 2014

This (crash ) happens to me about 6-8 times in 2 hours.

I don't play PVP at all, so all this happens in PVE in all maps, all levels, everywhere. I haven't noticed any common cause. Once I was in bank looking through my stuff, riding a horse on a beach, running to nearest town, looking for flowers or anything to pick up, starting a fight or in the middle of a fight, looking a scenery of an quest, basically everywhere you can think of.

Odd thing is that on the 1.4 patch release date the game ran smoothly and I didn't have a single crash for like a month. I was so happy and scared at the same time that this is too good to be true. And right 24h after the patch release the game starts again to crash totally randomly.

I'll try to adjust the settings and try different things to get this annoying crashes to stop.

Agrippa_Invisus · September 2014

I spent an hour in PVP land this morning before work, participating in a couple sieges as well. I expressly stayed solo and did not group.

Not a single crash to desktop.

Ezareth · September 2014

Well I haven't crashed but I now have an unplayable latency between every ability that renders me effectively useless in PVP and in PVE. People are stutter stepping everywhere and it takes 1-2 seconds to swap weapons, a second between bolt escapes and shields. I'm losing to single players because I'm fighting in slow motion and a second behind everyone. I watched netflix all night, figured I'd try again in the morning and the same thing.

My network is freaking solid right now, I'm getting 21 MS ping to speedtest.net and 20MBs down and 2 Mbs up with a solid 40 ms ping to google and my DNS. My computer isn't even operating at close to it's peak and I've reset all video settings to default to see if that helped (it didn't).

This isn't an FPS drop it is just pure network latency on ESO's end.

I'm so freaking sick of the [snip] I have to deal with on a daily basis with this game. It's a never ending [snip] after every freaking patch and this is the content we're freaking *paying* for. The game ran 10 times better on launch than it does today.

[Moderator Note: Edited per our rules on Cursing & Profanity]

Agrippa_Invisus · September 2014

ezareth_ESO wrote: »

Well I haven't crashed but I now have an unplayable latency between every ability that renders me effectively useless in PVP and in PVE. People are stutter stepping everywhere and it takes 1-2 seconds to swap weapons, a second between bolt escapes and shields. I'm losing to single players because I'm fighting in slow motion and a second behind everyone. I watched netflix all night, figured I'd try again in the morning and the same thing.

My network is freaking solid right now, I'm getting 21 MS ping to speedtest.net and 20MBs down and 2 Mbs up with a solid 40 ms ping to google and my DNS. My computer isn't even operating at close to it's peak and I've reset all video settings to default to see if that helped (it didn't).

This isn't an FPS drop it is just pure network latency on ESO's end.

I'm so freaking sick of the [snip] I have to deal with on a daily basis with this game. It's a never ending [snip] after every freaking patch and this is the content we're freaking *paying* for. The game ran 10 times better on launch than it does today.

I thought that was just me. I wasn't getting any response when asking if others were seeing it. I didn't see it last night due to constant crashes.

This morning it was brutally bad latency. Rubber banding, frequent delays to skill activation, or even using doors. Doing a push or a dive on an enemy group was almost certain death as you would arrive and be taking damage before the client registered. A few times though I'd jump in and have multiple people dead before they even realized/registered I was there, obviously not seeing me until it was too late. Weapon swap was unresponsive as it gets.

I reset my router on the way out the door, expecting that to be the issue. If others are reporting it, then I may not be alone.

Something changed in the code that just wrecked the stability worse than usual.

[Moderator Note: Edited quote to match moderated version]

Ezareth · September 2014

Agrippa_Invisus wrote: »

ezareth_ESO wrote: »

Well I haven't crashed but I now have an unplayable latency between every ability that renders me effectively useless in PVP and in PVE. People are stutter stepping everywhere and it takes 1-2 seconds to swap weapons, a second between bolt escapes and shields. I'm losing to single players because I'm fighting in slow motion and a second behind everyone. I watched netflix all night, figured I'd try again in the morning and the same thing.

My network is freaking solid right now, I'm getting 21 MS ping to speedtest.net and 20MBs down and 2 Mbs up with a solid 40 ms ping to google and my DNS. My computer isn't even operating at close to it's peak and I've reset all video settings to default to see if that helped (it didn't).

This isn't an FPS drop it is just pure network latency on ESO's end.

I'm so freaking sick of the [snip] I have to deal with on a daily basis with this game. It's a never ending [snip] after every freaking patch and this is the content we're freaking *paying* for. The game ran 10 times better on launch than it does today.

I thought that was just me. I wasn't getting any response when asking if others were seeing it. I didn't see it last night due to constant crashes.

This morning it was brutally bad latency. Rubber banding, frequent delays to skill activation, or even using doors. Doing a push or a dive on an enemy group was almost certain death as you would arrive and be taking damage before the client registered. A few times though I'd jump in and have multiple people dead before they even realized/registered I was there, obviously not seeing me until it was too late. Weapon swap was unresponsive as it gets.

I reset my router on the way out the door, expecting that to be the issue. If others are reporting it, then I may not be alone.

Something changed in the code that just wrecked the stability worse than usual.

I hope to God you're right and they fix this quick. I've asked a lot of other people and they don't seem to be having this issue. I rebooted my computer several times, rebooted my router, cable modem all to no effect. I figured I'd try my hand at craglorn and I couldn't even do that, the constant latency killed me a half dozen times before I decided to just call it a night.

The only other possibility I can think of is an internet router having issues between hop points from my location to Zenimax's server farm. I've actually seen that happen before in some business communications to servers across state. You wouldn't happen to live in Ohio would you?

[Moderator Note: Edited quote to match moderated version]

Agrippa_Invisus · September 2014

ezareth_ESO wrote: »

Agrippa_Invisus wrote: »

ezareth_ESO wrote: »

Well I haven't crashed but I now have an unplayable latency between every ability that renders me effectively useless in PVP and in PVE. People are stutter stepping everywhere and it takes 1-2 seconds to swap weapons, a second between bolt escapes and shields. I'm losing to single players because I'm fighting in slow motion and a second behind everyone. I watched netflix all night, figured I'd try again in the morning and the same thing.

My network is freaking solid right now, I'm getting 21 MS ping to speedtest.net and 20MBs down and 2 Mbs up with a solid 40 ms ping to google and my DNS. My computer isn't even operating at close to it's peak and I've reset all video settings to default to see if that helped (it didn't).

This isn't an FPS drop it is just pure network latency on ESO's end.

I'm so freaking sick of the [snip] I have to deal with on a daily basis with this game. It's a never ending [snip] after every freaking patch and this is the content we're freaking *paying* for. The game ran 10 times better on launch than it does today.

I thought that was just me. I wasn't getting any response when asking if others were seeing it. I didn't see it last night due to constant crashes.

This morning it was brutally bad latency. Rubber banding, frequent delays to skill activation, or even using doors. Doing a push or a dive on an enemy group was almost certain death as you would arrive and be taking damage before the client registered. A few times though I'd jump in and have multiple people dead before they even realized/registered I was there, obviously not seeing me until it was too late. Weapon swap was unresponsive as it gets.

I reset my router on the way out the door, expecting that to be the issue. If others are reporting it, then I may not be alone.

Something changed in the code that just wrecked the stability worse than usual.

I hope to God you're right and they fix this quick. I've asked a lot of other people and they don't seem to be having this issue. I rebooted my computer several times, rebooted my router, cable modem all to no effect. I figured I'd try my hand at craglorn and I couldn't even do that, the constant latency killed me a half dozen times before I decided to just call it a night.

The only other possibility I can think of is an internet router having issues between hop points from my location to Zenimax's server farm. I've actually seen that happen before in some business communications to servers across state. You wouldn't happen to live in Ohio would you?

Craglorn was 100% OK stability wise with me while leveling up to V14. I did grinding, the Public Dungeon, and all the Delves, and even some Dragonstar Arena. It all appears to have been ok.

The instability in the client and performance started the moment I stepped into Cyrodiil and has not let up yet.

And no, I'm not in Ohio. North Texas.

EDIT:

FYI, reports are that Blizzard games have been seeing similar latency. In response, a Time Warner Cable admin (and gamer) posted the following --

TWC Admin wrote:

Hi all, I work for TWC in Dallas, Texas. I am getting the same lag issues currently. I can tell you first hand that Blizzard normally says its the ISP. They told me it was my ISP also (aka my company). I don't know what is causing the lag because I have fixed any and every possible issue on my end. It is 100% on Blizzards end. So don't let them fool you. It is still possible that you have some things that are faulty. I think at this point.. we will have to ride it out until they figure it out. Or until enough people quit that their servers can handle the traffic.

[Moderator Note: Edited quote to match moderated version]

reActor1 · September 2014

Same here, a lot of crushes since 1.4 in Cyrodiil (wouldn't know in other zones)

Dreyloch · September 2014

I haven't crashed enough to be as mad as some of you (and rightfully so). 2 things in the last patch would make me (if i was a Dev) look very hard at them. The grouping "Improvement", and that new graphics/particle/FX thing ya all put in the game.

Also gonna mention here that there are times I'll be mounted running from one keep to another, that all the sudden my horse will stop. It's like I'm running into a crowd of players or something, but theres nothing there. No rocks, no inclines, nothing that should impede my motion. Typically as I'm leaving a keep and moving away from it.

*tinfoil hat theory inc*. Someone mentioned instanced servers and lag when we could all be in the same area. I'm beginning to think that's true lol.

Arkath · September 2014

ZOS_GinaBruno wrote: »

When you crash, are you getting any sort of error message? Also, are you all seeing this outside of Cyrodiil and Craglorn as well?

I pretty rarely had crashes before 1.4. Now it's usually at least one an hour, if not more. I do not get the error report popup. The game freezes, and I have to end process.

I've also noticed that loading back into the game after this kind of crash takes a long, long time.

edit: This is only in Cyrodiil. I had no crashes grinding 13 and 14 in Craglorn.

Orihara_Izaya · September 2014

@ZOS_GinaBruno‌

The error that everyone seems to get is that the ESO has stoped responding I have a gaming computer with a powerful processor, over 16gigs of ram, and strong graphics card and I never had problems, but lately i'm crashing left and right. I can't stay in the game for more then 10min...