Why Zenimax does not make an announcement about important bugs or small serious changes ?

kherzaheb17_ESO · August 2014

I wonder why . For example : ( like %10-15 -changed for who knows what it means but stil arguing because there is nothing they could do ) few players to thousands players have been suffered because of loading screen stuck problem.I never saw single announcement about that.After 1.3.4 it fixed but i lost like 6-7 days of game time .But it seems still few players suffer that problem.

Here it is one of the thread about loading screen problem :

http://forums.elderscrollsonline.com/discussion/125127/stuck-on-loading-screen-after-logging-in/p4

Another one ; Zenimax nerfed templar biting jars interior cooldown once.they accepted after 4-5 days later.

here it is main thread
http://forums.elderscrollsonline.com/discussion/100485/was-biting-jabs-nerfed/p1

I saw few days ago , mages or nightblades ( not entirely sure ) got ninja nerfed at their side about their skills.

Those nerfs werent on patch notes.

You nerfed motifs once then you restored them but i didnt see any official patch notes .
Same thing happened on purple recipes.

I honestly don't understand why zenimax is not make an offical announcement.Is that so hard ?

If you don't trust your costumer , how can you earn your customer trust ?

Honestly as customer and player i don't like this.

Also small important note : Not only 2-3 guilds are playing this game.So stop making

them priority for you and for this game.Look at the big picture.You are losing players because you are not give a damm thing about majority.Stop ignoring players common problem and make an announcement about serious problem and tell it you are aware of the problem.

P.S : Defenders invasion. I hope you get one of those strange bugs on your account so you can make a post over over again with no result.

ThisOnePosts · August 2014

If I need a lawyer when the Justice System arrives, I'll be sure to contact you.

nerevarine1138 · August 2014

For all of the issues you listed, official posts were made both when the problem was noted and when it was resolved. It was not always the result of a patch. If you missed those posts, that's on you.

Also, when you make up statistics to support your point (hint: if 10% of players had the loading screen error, these forums would have crashed), it doesn't help.

Dominoid · August 2014

Because it's not affecting your presumed 10-15% of the people.

Assume 750k subscribers from that faulty source, you're saying 112,500 people couldn't play. You think you'd only see the same 5-10 people complaining about it? I'm not saying it's not an issue for those people affected. I'm also not saying that ZOS doesn't take the issues seriously. I'm saying it's only affecting less than 1% of players. That's still 7,500 people. Okay maybe more depending on the issue, but no where near 10-15%.

kherzaheb17_ESO · August 2014

Dominoid wrote: »

Because it's not affecting your presumed 10-15% of the people.

Assume 750k subscribers from that faulty source, you're saying 112,500 people couldn't play. You think you'd only see the same 5-10 people complaining about it? I'm not saying it's not an issue for those people affected. I'm also not saying that ZOS doesn't take the issues seriously. I'm saying it's only affecting less than 1% of players. That's still 7,500 people. Okay maybe more depending on the issue, but no where near 10-15%.

so you are saying that i am wrong ,your percent is right ? Cool i didnt know i that you are manager. Good job with your work.

kherzaheb17_ESO · August 2014

nerevarine1138 wrote: »

For all of the issues you listed, official posts were made both when the problem was noted and when it was resolved. It was not always the result of a patch. If you missed those posts, that's on you.

Also, when you make up statistics to support your point (hint: if 10% of players had the loading screen error, these forums would have crashed), it doesn't help.

they did official annoucement for Templar ( after 3-4 days later) not for god damm being stuck on loading screen.Still i cant able to see annoucement.Did you see it ?

Dominoid · August 2014

kherzaheb17_ESO wrote: »

Dominoid wrote: »

Because it's not affecting your presumed 10-15% of the people.

Assume 750k subscribers from that faulty source, you're saying 112,500 people couldn't play. You think you'd only see the same 5-10 people complaining about it? I'm not saying it's not an issue for those people affected. I'm also not saying that ZOS doesn't take the issues seriously. I'm saying it's only affecting less than 1% of players. That's still 7,500 people. Okay maybe more depending on the issue, but no where near 10-15%.

so you are saying that i am wrong ,your percent is right ? Cool i didnt know i that you are manager. Good job with your work.

Yes. I and others are saying you are wrong. I'm glad you appreciate me and us.

kherzaheb17_ESO · August 2014

Dominoid wrote: »

Yes. I and others am saying you are wrong. I'm glad you appreciate me and us.

Cool so you are the manager.Can you check the support section please ? and do you even played your game ?I dont think so.

What are you thinking about dupe ? why didnt you roll back the server instead of banned many ppl included who has no releated with dupe.Then they appealed and they got their account back with who duped the items.

http://tamrielfoundry.com/topic/exploits-galore/

Do you think that how funny Trial hard mode is ?

Storm attronach swarm for hard mode addition from 1 spot ? Good job.

What about PvP hackers and scaling damage bug which you recetly fixed ?

Is that common that you are adding strange and funny bugs every update ?

ers101284b14_ESO · August 2014

kherzaheb17_ESO wrote: »

Dominoid wrote: »

Yes. I and others am saying you are wrong. I'm glad you appreciate me and us.

Cool so you are the manager.Can you check the support section please ? and do you even played your game ?I dont think so.

What are you thinking about dupe ? why didnt you roll back the server instead of banned many ppl included who has no releated with dupe.Then they appealed and they got their account back with who duped the items.

http://tamrielfoundry.com/topic/exploits-galore/

Do you think that how funny Trial hard mode is ?

Storm attronach swarm for hard mode addition from 1 spot ? Good job.

What about PvP hackers and scaling damage bug which you recetly fixed ?

Is that common that you are adding strange and funny bugs every update ?

LOL the last time someone commented on your source was over 3 months ago.

kherzaheb17_ESO · August 2014

so ? did you even read what i ask to him ?

Jee, no one is reading in these days.Only doing critic.

Crowzer · August 2014

Like NB Dark Cloak bug, it will never be fixed.

Elsonso · August 2014

kherzaheb17_ESO wrote: »

For example : like %10-15 players have been suffered because of loading screen stuck problem.

I will be the first to say that Zenimax does not appear to have anyone at all who is solely responsible for customer support. This would be a single person overseeing the customer service (ticket people), in-game customer support (game masters), and the community forums people.

However, one cannot make statements like "10-15% of players" based on anything contributed by users here in the forum. There are no exceptions to this.

nerevarine1138 wrote: »

For all of the issues you listed, official posts were made both when the problem was noted and when it was resolved. It was not always the result of a patch. If you missed those posts, that's on you.

That is not necessarily on him, but it is on Zenimax. They make status threads, and then wait days to update them. They make comments outside of the status threads that do not get reflected in the status threads. They make changes to the status threads without announcement. They sometimes don't even acknowledge in public that there is an issue.

(Edit: changed my mind on some of what I said)

By the way, does anyone know if Oracle (aka RightNow) is still doing the front-end customer service work?

Dominoid · August 2014

kherzaheb17_ESO wrote: »

Dominoid wrote: »

Yes. I and others am saying you are wrong. I'm glad you appreciate me and us.

Cool so you are the manager.Can you check the support section please ? and do you even played your game ?I dont think so.

What are you thinking about dupe ? why didnt you roll back the server instead of banned many ppl included who has no releated with dupe.Then they appealed and they got their account back with who duped the items.

http://tamrielfoundry.com/topic/exploits-galore/

Do you think that how funny Trial hard mode is ?

Storm attronach swarm for hard mode addition from 1 spot ? Good job.

What about PvP hackers and scaling damage bug which you recetly fixed ?

Is that common that you are adding strange and funny bugs every update ?

Yes I play regularly.

"What are you thinking about dupe ?"
What do I think about an issue from four months ago that was corrected and dealt with? I don't. Right now I'm focusing on the less than 1% of players that are having login issues.

"Do you think that how funny Trial hard mode is ?"
"Storm attronach swarm for hard mode addition from 1 spot ?"
I genuinely don't know what you're asking.

"What about PvP hackers and scaling damage bug which you recetly fixed ?"
Thanks for confirming we took care of this issue.

"Is that common that you are adding strange and funny bugs every update ?"
Yes. We like humor in our games. Please feel free to visit our job postings section and apply your resume.

Edit: Note to ZOS. I am not pretending to be affiliated with ZOS in any way. Just playing with a Snip who knows I'm not a "community manager".

[Moderator Note: Edited per our rules on Trolling]

Dayel · August 2014

No that I agree with him, but making fun a person's language skills when they are obviously trying to communicate in a foreign language is juvenile. As I am American with the exception of a smattering of Latin, I can not use any language but English and am in awe of anyone who attempts to use a language not their own in writing which is particularly hard.

AlexDougherty · August 2014

Dayel wrote: »

No that I agree with him, but making fun a person's language skills when they are obviously trying to communicate in a foreign language is juvenile. As I am American with the exception of a smattering of Latin, I can not use any language but English and am in awe of anyone who attempts to use a language not their own in writing which is particularly hard.

Agreed, except for being British rather than American.

Elsonso · August 2014

AlexDougherty wrote: »

Agreed, except for being British rather than American.

You speak fine English for someone that is British. :-)

Dominoid · August 2014

Dayel wrote: »

No that I agree with him, but making fun a person's language skills when they are obviously trying to communicate in a foreign language is juvenile. As I am American with the exception of a smattering of Latin, I can not use any language but English and am in awe of anyone who attempts to use a language not their own in writing which is particularly hard.

No where does it say English is his second language and based upon the grammatical accuracy of the youth today, I don't take anything for granted. If he is attempting a second or third language, I agree and apologize.

Skafsgaard · August 2014

Seriously people - I thought this was a 'great mature community' as Im often told, guess what?snip @Dominoid and many others have convinced me that it is in fact NOT so

If you cannot contribute (and trust me, you really do not do that... at ALL) then just *** on back to your oh so faboulous game.

And why shouldnt I believe that his numbers are close to what is happening? Only dedicated come here, most simply just lol at the game and cancel sub.

So I don't know if you have been awere, but there was a CTD issuse which might (as many stated, even ZoS) be caused by a memory leak (of course the first 20 wanna programmers are jumping into every thread and get angry at people for saying they dont know programming adn therefore cannot call it memory leak). Well, whatever was causing that issue is not relevent, but im pretty sure a LOT we're affected (and that it was closer to 80% but at least well over 50%) since most in cyrodiil had that issue - so why wouldnt a loading screen error not affect at least as many? Or even, who cares what the % is? Its not really the issue - and im sure you know it.

The real problem here, is not the OP or those he represent, which is legitimately agitated customers for receiving a FAULTY product.

I mean, if Toyota says "hey, some cars from this line will spontaneous combust - but luckily it is well under our 5% (random number, replace at your own liking) limit so we dont do anything or recall any cars for maintence" (or more appropirate analogy would simply be that Toyota never said anything and maybe after 100 cars explode some dude very loosly affiliated with Toyata would write in a Dutch car magazine, that hmm we're actively investigating (this car magazine issue when you found it at an obscure dentist who keeps dutch car magazine turns out to be 3-4 months old) this - well, damn man you have some real fanboy issues and apparently refuse to glance the current state of affairs.

@kherzaheb17_ESO‌

I, for one, completely understand your issues and your legitimate concerns.

My advice to you would be
1) Ignoresnip in this thread, I mean simply use the new ignore function, very easy

2) Keep on contacting ZoS
3) Depending on outcome of 2, cancel sub (in this case give ur stuff to ur guildies, not ppl who will ask for it shortly here) or (most likely scenario) keep on being frustrated about the crashes, lags, bugs, exploits and general lack of management of this brand that is known as TESO.

So sorry for rant, in this cannot stand idly by - more power to you op and keep spamming (meant in a good way) forums with complaints, something must be done to grab their attention).

[Moderator Note: Edited per our rules on Trolling

Dominoid · August 2014

Snip
All I and others did was point out that the 10-15% hyperbole is crap and went on to further sympathize with his plight and we were "attacked" for that.

The OP's thesis is "Why Zenimax does not make an announcement about important bugs or small serious changes ?" And he's wrong.

[Moderator Note: Edited per our rules on Trolling ]

kherzaheb17_ESO · August 2014

Dominoid wrote: »

No that I agree with him, but making fun a person's language skills when they are obviously trying to communicate in a foreign language is juvenile. As I am American with the exception of a smattering of Latin, I can not use any language but English and am in awe of anyone who attempts to use a language not their own in writing which is particularly hard.

I don't care any mucking about language if that is what you are doing.Because i am familiar those people who can't speak Japanese , Deutsch and Polski .So get rid of those arguments look at the fact.

the fact is we do have a problem.I and few others are demanding honest announcement about god damm bugs. Is that hard to do ?

When you are at the job if your manager cut ur payment little bit but you don't know why ? wouldnt you complain ? and wouldnt ask why did you do that ?

I don't understand what are you trying to do here ? . Should we applaud when they did a bad job on game ?

I started this game since beta so i played probably more than you. That gives me right to do negative critic on this game.If i and more ppl woudnt do this critism you couldnt able to play this game with less bug.

So cut the crab and snip if you dont have anything to say releated about game.

thank you.

[Moderator Note: Edited per our rules on Rude and Insulting comments]

Elsonso · August 2014

Skafsgaard wrote: »

I mean, if Toyota says "hey, some cars from this line will spontaneous combust - but luckily it is well under our 5% (random number, replace at your own liking) limit so we dont do anything or recall any cars for maintence" (or more appropirate analogy would simply be that Toyota never said anything and maybe after 100 cars explode some dude very loosly affiliated with Toyata would write in a Dutch car magazine, that hmm we're actively investigating (this car magazine issue when you found it at an obscure dentist who keeps dutch car magazine turns out to be 3-4 months old) this - well, damn man you have some real fanboy issues and apparently refuse to glance the current state of affairs.

Are you seriously comparing a life threatening situation that could cause death and property damage to a bug in a game that causes it to crash to the desktop?

Dominoid · August 2014

kherzaheb17_ESO wrote: »

Dominoid wrote: »

No that I agree with him, but making fun a person's language skills when they are obviously trying to communicate in a foreign language is juvenile. As I am American with the exception of a smattering of Latin, I can not use any language but English and am in awe of anyone who attempts to use a language not their own in writing which is particularly hard.

I don't care any mucking about language if that is what you are doing.Because i am familiar those people who can't speak Japanese , Deutsch and Polski .So get rid of those arguments look at the fact.

the fact is we do have a problem.I and few others are demanding honest announcement about god damm bugs. Is that hard to do ?

When you are at the job if your manager cut ur payment little bit but you don't know why ? wouldnt you complain ? and wouldnt ask why did you do that ?

I don't understand what are you trying to do here ? . Should we applaud when they did a bad job on game ?

I started this game since beta so i played probably more than you. That gives me right to do negative critic on this game.If i and more ppl woudnt do this critism you couldnt able to play this game with less bug.

So cut the crab and don't Snip people if you dont have anything to say releated about game.

thank you.

Moderator Edit: Edited moderated quote

I also don't care about any language issues.

But your premise of this post is "Why Zenimax does not make an announcement about important bugs or small serious changes ?", and it is incorrect. Of course that is my opinion as I have made the statement. I'm not going to couch every statement with "In my opinion . . ." even if that would make others more comfortable.

Your supporting evidence is old news that was addressed and is shoddy at best to fully support your statement. Your login issue is not and I sympathized with your login issue and said I think ZOS takes those matters seriously.

But completely ignoring EVERY other item in a patch note and EVERY post by a moderator does not make your initial argument valid.

A more appropriate statement would have been "Why does ZOS less than 1% off the time leave something off the patch notes."

You brought up length of play so click my name and see how long I've been around.

kherzaheb17_ESO · August 2014

Dominoid wrote: »

kherzaheb17_ESO wrote: »

Dominoid wrote: »

No that I agree with him, but making fun a person's language skills when they are obviously trying to communicate in a foreign language is juvenile. As I am American with the exception of a smattering of Latin, I can not use any language but English and am in awe of anyone who attempts to use a language not their own in writing which is particularly hard.

I don't care any mucking about language if that is what you are doing.Because i am familiar those people who can't speak Japanese , Deutsch and Polski .So get rid of those arguments look at the fact.

the fact is we do have a problem.I and few others are demanding honest announcement about god damm bugs. Is that hard to do ?

When you are at the job if your manager cut ur payment little bit but you don't know why ? wouldnt you complain ? and wouldnt ask why did you do that ?

I don't understand what are you trying to do here ? . Should we applaud when they did a bad job on game ?

I started this game since beta so i played probably more than you. That gives me right to do negative critic on this game.If i and more ppl woudnt do this critism you couldnt able to play this game with less bug.

So cut the crab and don't troll people if you dont have anything to say releated about game.

thank you.

My argument is old news ? seriously ? Did you check the login problem threads on custormer support section ? We got this problem since guild hot fix. still there are people who have that problem ? Did you seriously not reading at all ?

There is a difference between hanging around and contribution to game. You should know that.

Dominoid · August 2014

Dominoid wrote: »

kherzaheb17_ESO wrote: »

Dominoid wrote: »

No that I agree with him, but making fun a person's language skills when they are obviously trying to communicate in a foreign language is juvenile. As I am American with the exception of a smattering of Latin, I can not use any language but English and am in awe of anyone who attempts to use a language not their own in writing which is particularly hard.

I don't care any mucking about language if that is what you are doing.Because i am familiar those people who can't speak Japanese , Deutsch and Polski .So get rid of those arguments look at the fact.

the fact is we do have a problem.I and few others are demanding honest announcement about god damm bugs. Is that hard to do ?

When you are at the job if your manager cut ur payment little bit but you don't know why ? wouldnt you complain ? and wouldnt ask why did you do that ?

I don't understand what are you trying to do here ? . Should we applaud when they did a bad job on game ?

I started this game since beta so i played probably more than you. That gives me right to do negative critic on this game.If i and more ppl woudnt do this critism you couldnt able to play this game with less bug.

So cut the crab and don't troll people if you dont have anything to say releated about game.

thank you.

My argument is old news ? seriously ? Did you check the login problem threads on custormer support section ? We got this problem since guild hot fix. still there are people who have that problem ? Did you seriously not reading at all ?

There is a difference between hanging around and contribution to game. You should know that.

Once again your argument is "Why Zenimax does not make an announcement about important bugs or small serious changes ?" And it's not true.

Dominoid · August 2014

Exhibits A,B,C,D,E,F

Update 3 Known Issues:
http://forums.elderscrollsonline.com/discussion/124067/known-issues-for-update-3

History of Others:
http://forums.elderscrollsonline.com/discussion/114325/patch-v1-2-3-known-issues
http://forums.elderscrollsonline.com/discussion/73729/in-progress-known-issues
http://forums.elderscrollsonline.com/discussion/80362/in-progress-known-issues
http://forums.elderscrollsonline.com/discussion/97595/in-progress-known-issues
http://forums.elderscrollsonline.com/discussion/61026/known-issue-unable-to-zoom-into-character-s-face-during-creation

Rhoric · August 2014

ZOS acknowledges the bug then they post patch notes when there are fixes. End of story.

They are not gonna make a separate announcement topic for each and every bug or change. That is what patch notes are for.

nerevarine1138 · August 2014

Rhoric wrote: »

ZOS acknowledges the bug then they post patch notes when there are fixes. End of story.

They are not gonna make a separate announcement topic for each and every bug or change. That is what patch notes are for.

Exactly this.

Your grasp (or lack thereof) of the English language is not an issue, OP. You're just looking for things to complain about. Every single issue you raise in your initial post has already been addressed, and that was announced by ZO.

You make up numbers in order to support your points, and you refuse to admit that you made up the numbers. As far as I'm concerned, that invalidates anything else you say, because you clearly can't be objective or honest about your positions.

kherzaheb17_ESO · August 2014

just useless to discuss someone like you i guess.Bunch of players who really dont know how to respond.

DenverRalphy · August 2014

kherzaheb17_ESO wrote: »

just useless to discuss someone like you i guess.Bunch of players who really dont know how to respond in my favor.

Fixed your statement for accuracy.

I think the issue is that you simply want everyone to agree with you. Sometimes you just have to recognize when that's not going to happen, and that perhaps it may do you some good to reassess.

kherzaheb17_ESO · August 2014

i dont want everyone to agree with me . I am simply making statement for me and few fellas who experienced same problem.Who are ignored by management.

If you can't see this , you dont have to right to do critic us for management.

nerevarine1138 · August 2014

kherzaheb17_ESO wrote: »

i dont want everyone to agree with me . I am simply making statement for me and few fellas who experienced same problem.Who are ignored by management.

If you can't see this , you dont have to right to do critic us for management.

You and "a few fellas," or you and 10-15% of the playerbase? Because you only used one of those phrases in your initial post.

P.S. It was fixed. So clearly "management" responded.