Giraffon wrote: »

I worked with Jason's team and the problem was resolved for me. The best thing you can do to help them figure this out is to do what Jason is asking. Open a ticket and give them the Game Consultant file. This is the most valuable information you can give them. Patterns will develop and problems will get resolved.

If you want to go it alone, my suggestion is to generate a game consultant log file and then rename it "Before Updates.txt" Next go out and update your video and sound drivers. If applicable, change the launcher to start in WinXP Compatibility Mode with Admin Rights.

Play the game for a few hours. Generate another game consultant log file and rename it "After Updates.txt".

Now open a ticket and send them the files. Tell them your results. Tell them if this fixed your problem or not. You will not only help yourself, but others as well.

Good Luck!

P.S.: When I updated my video drivers, it tried to "optimize" for ESO. It set the video resolution to low and everything looked bad. I changed it back to "High" in the game and left everything else.

I opened a ticket, a new one #3 as of patch 1.3

@ZOS_JasonLeavey‌
The only way I'm able to play is by running the launcher in compatibility mode as administrator in Win 8

This identifies that TESO is not compatible with windows 8.1 laptops.
The game is compatible with windows XP SP3, Win 7, Win 8 compatibility modes but not Win 8.1 (The game runs a bit choppy in compatibility mode regardless of my video settings)

Now that doesn't mean this error will not come back later today but running it in win 8 compatible mode did allow me to play uninterrupted for 45 mins today.

*This is not answered or fixed but hoping to provide more details to your team working on this problem.

**It also requires that any other programs that run with your game also be run in compatibility mode. Sometimes I play on my big TV and run Xpadder in the background, so I have to run both in this mode but then I have to run Xpadder in non-compat mode for other games.

Same with an Voice chat apps running in the background while playing.

Sounds like there may be progress on the Windows client, but what about the fact that the same problem occurs on the Mac OSX client ?

From reading this post i noticed players saying they could see boxes wrapped with red missing paper, then the error "Critical Error(ArtData)" - Data Load Failure suggests that there is an item/asset in the world in which you are having a problem loading.

- broken texture/item in-game -> /bug report it then run in the opposite direction

- your graphics drivers are having a problem loading the texture or effect(drivers/3d settings) update drivers or tweak settings in control panel(CCC or Nvidia Control Panel) both AMD and Nvidia have new drivers in the last few weeks.

It was also said that it happened after the lighting changes were brought in a patch so the compatibility with certain cards could be a factor.

Doubt it is network or connectivity related, repair should fix files but if your graphics card cant handle it reinstalling all day wont help.

Yes I'm frustrated...
@zos_jasonleavey this is pretty bad

Response By Email (Zachary) (08/06/2014 08:32 PM)
Hello again!

Thank you for the quick reply. I completely understand your frustration and appreciate you performing all of the troubleshooting steps. At this time, our team is currently investigating a fix for this issue. Thank you for your patience as we work on getting this resolved.

Please keep an eye on the forums for any updates we have on this bug. We have a thread here to discuss it: http://forums.elderscrollsonline.com/discussion/114209/data-load-failure
You can also try to change their resolution from the General Settings while in game.
Please email me back if you have any questions!
Thank you
Zach
The Elder Scrolls Online
ZeniMaxOnline

@ZOS_JasonLeavey‌
I'm posting all the things they asked me to try...nothing resolved this issue but just in case another person joins this thread..here are the actions I tried that did not resolve the issue. Hopefully this will save you a few hours.

I felt like I did a few things multiple times....and often felt like the support team was just reading from an outdated script.

In any event, I hope this saves you all time as I also requested this as a sticky by the moderators...

-In the mean time please follow the steps bellow and update me on the results. Some of these steps you may have already done, however sometimes after updates these things need to be re-done as the .exe files change.
>
> Navigate to:
> C:/ProgramFiles(86)/ZenimaxOnline/Launcher/(Here you will find Bethesda.net_launcher.exe which will be described as an application)
> C:/ProgramFiles(86)/ZenimaxOnline/ElderScrollsOnline/Game/Client/(Here you will find ESO.exe which will be described as an application)
>
> We want to find both of these files and do the following :
> Right click on the file
> On the drop down menu select Properties
> In the window that opens up click on Compatibility Tab
> Run this program in compatibility mode for Windows 8.0 not 8.1
> On the bottom of that window you should have a check mark on Run as Administrator
> Click on Apply and OK
>
> Next you will open your antivirus Control Panel(if you don't have one you need to make these exceptions on Windows Defender) and make exceptions for the same two files above! You will see two Bethesda.net_launcher files one is just an image file! To make things simple you should make sure that both files have an exception.
>
> Navigate to C:\Program Files (x86)\Zenimax Online\Launcher\ (Delete folder called ProgramData )
>
> Launch the launcher and let it download updates, once that is done click on Game Options select Repair wait till its done to launch the game.
>
> Let me know if this helps out with playing the game, and if have any further issues. Make sure you let me know if you get a different Error code and where it may be happening.
>
> As always thank you for your patience and support!
>
> With Regard
> Aiden the Wabbajack Wielder
> The Elder Scrolls Online Team

---

Thank you so much for generating the new report and sending it in so promptly. I understand that Avast is new piece of software however I can confirm that it is preventing some data pockets from extracting correctly. You are also correct as it appears that there is another issue going on as we are experiencing 100% data loss on a node by the IP (107.14.19.65).
>
> First please make sure that files identified in my previous email all have an exception on Avast!
> Open Avast (Double Click on the Avast icon in the system tray )
> Select the Real-Time Shields tab
> In the right pane click on the "Expert Settings" button
> Select the "Exclusions" tab.
> Click on the Browse button
> C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client\eso.exe
> Hit OK
> C:\Program Files (x86)\Zenimax Online\Launcher\Bethesda.net_Launcher.exe
> Hit OK
>
> (Keep in mind you will see two Bethesda.net_Launcher files, to make things simple we are going to add both files to the exceptions list)
> Save changes
>
> First we are going to navigate to Control Panel and in the search box type Folder Options.
> Click on the icon that appears "Folder Options"
> Click on View tab
> On that window we need to place a mark on
> Show hidden folders and files
> Click OK
> Next we are going to navigate to C: Drive>Users>YourComputerName>AppData>Local>Temp ( Here we are going to select all the files and delete them) Don't worry if some files do not delete that is ok, these files are leftovers from installations/un-installations and sometimes downloads.
>
> After this has been done navigate to Internet Explorer even if you don't use it as these settings will be global.
> Click on the Gear under closed out X
> Select Internet Options
> On General tab half way down the screen click on Delete
> Place a check mark on
> Temporary Internet files
> Cookies
> History
> Download History
> You can leave the rest unchecked
> Now we will open Command Prompt and flushDNS
> Press Windows Logo key + Letter R
> Type CMD in the run box
> Click anywhere in window that appears
> Type ipconfig/flushdns
> Hit Enter
>
> Once again we need to delete ProgramData folder and repair the launcher!
>
>
> This should force the network to re-establish contact with the server a new and not from memory, and hopefully this time in combination with settings on Avast the game will operate as normal.
>
> With Regard
> Aiden the Wabbajack Wielder
> The Elder Scrolls Online Team

---

Thank you for your patience! I am very sorry you are experiencing this rather frustrating issue when trying to log into the game. My name is Zach and I am a tech agent here at Zenimax Online. I will do the best I can in order to help resolve this issue so you can enjoy Tamriel. What we'll have you do is delete that file, run a repair to rebuild those files, then press 'play' to make those settings repopulate.
> First, you need to locate the file itself. The UserSettings.txt file is located in the Live or LiveEU folder, which are located here by default:
> My Documents\Elder Scrolls Online\Live
> My Documents\Elder Scrolls Online\LiveEU
> Once you have located this file, please delete it. Then, open your launcher and run a repair.
> Click on the Cog Gear under the "News" section of the launcher
> Select "Repair" from the drop down menu
> Give the launcher a few minutes to complete the repair. (It may go to 100% and then go back to 0% a few times-- this is normal, just let it finish)
> Once the repair has finished, please press "Play." This will get you to the login screen, where you will need to re-sign the agreements and enter your one-time-password. After you have done this, however, you should be all set and ready to get back to playing!
>
> I look forward to hearing back!
> Thank you
> Zach
> The Elder Scrolls Online
> ZeniMaxOnline

---

Thank you for the quick reply. I completely understand your frustration and appreciate you performing all of the troubleshooting steps. At this time, our team is currently investigating a fix for this issue. Thank you for your patience as we work on getting this resolved.
>
> Please keep an eye on the forums for any updates we have on this bug. We have a thread here to discuss it: http://forums.elderscrollsonline.com/discussion/114209/data-load-failure

> You can also try to change their resolution from the General Settings while in game.
> Please email me back if you have any questions!
> Thank you
> Zach
> The Elder Scrolls Online
> ZeniMaxOnline

---

Response By Email (Zachary) (08/06/2014 09:30 PM)
> Hello again!
>
> At this moment we are investigating the issue. I apologize if the error you are experiencing is not the art data error. If you are not experiencing this data load error, can you please send me a screenshot of the actual error screen as opposed to the crash report. That will allow me to better investigate the issue and get this resolved for you.
>
> I look forward to hearing back!
>
> Thank you
> Zach
> The Elder Scrolls Online
> ZeniMaxOnline

---

My name is Aiden, I am one of the tech support agents here at The Elder Scrolls Online, and it would be my pleasure to offer assistance regarding this issue. I understand that you have missed some game time due to an earlier error and this is something we will gladly take a look at, but first lets get your game running again.
>
> To better understand this issue could you please provide my with your Game Consultant report!? This will help me determine what the issue is and how to best get it resolved. You can generate game consultant report the following way :
>
> Click on the golden cog icon in the top right corner of the game launcher.
> Under SETTINGS - LAUNCHER, select the ABOUT tab. This tab includes the current launcher version, minimum specifications, and information about Game Consultant.
> Click the "Game Consultant" button beneath the tool description.
> A new window will pop up. When it does, click "Run Tests." This may take a few minutes.
> When the test is complete, a new window will pop up saying "Success!" The report saves itself as a text file called Report.txt in the My Documents folder.
> To retrieve the file, click the "Open Report Location" button on the Game Consultant window, or click "Open Report" to simply view it.
> Once I have this information I will be able to provide you with a solution and steps necessary to resolve this issue. Normally an issue like this is related to Administrative privileges or missing data files due to antivirus or other third party software.
>
> As always thank you for your patience and support!
>
> With Regard
> Aiden the Wabbajack Wielder
> The Elder Scrolls Online Team

---

I did go over your previous ticket and have taken a look at the links you have provided! I promise I will have my superiors look over the information you have provided so that we can address that specific issue*
>
> In the mean time please follow the steps bellow and update me on the results. Some of these steps you may have already done, however sometimes after updates these things need to be re-done as the .exe files change.
>
> Navigate to:
> C:/ProgramFiles(86)/ZenimaxOnline/Launcher/(Here you will find Bethesda.net_launcher.exe which will be described as an application)
> C:/ProgramFiles(86)/ZenimaxOnline/ElderScrollsOnline/Game/Client/(Here you will find ESO.exe which will be described as an application)
>
> We want to find both of these files and do the following :
> Right click on the file
> On the drop down menu select Properties
> In the window that opens up click on Compatibility Tab
> Run this program in compatibility mode for Windows 8.0 not 8.1
> On the bottom of that window you should have a check mark on Run as Administrator
> Click on Apply and OK
>
> Next you will open your antivirus Control Panel(if you don't have one you need to make these exceptions on Windows Defender) and make exceptions for the same two files above! You will see two Bethesda.net_launcher files one is just an image file! To make things simple you should make sure that both files have an exception.
>
> Navigate to C:\Program Files (x86)\Zenimax Online\Launcher\ (Delete folder called ProgramData )
>
> Launch the launcher and let it download updates, once that is done click on Game Options select Repair wait till its done to launch the game.
>
> Let me know if this helps out with playing the game, and if have any further issues. Make sure you let me know if you get a different Error code and where it may be happening.
>
> As always thank you for your patience and support!
>
> With Regard
> Aiden the Wabbajack Wielder
> The Elder Scrolls Online Team

---

They told me they could not help me with a refund of game time for PC to be used on console later. Maybe they can help u with more PC time.

Take care guys and good luck. It's apparent that Zenimax takes a hope that us with this issue will just unsub and go away.

Point taken.

Still getting this *** error message at least five times a day in all areas of the game.

The same problem here, again and again, and my subscription days are running off, also my money in this bugged game... There is any announcement from the developers to solve this problem? This is REALlY ANNOYING!!!!

Same problem here, but on Mac client.
I only had this issue after the last fix (never had before) does some Mac user have the same issue ?

Still getting this error as well, and my Wife and I have been getting this error since June ... (see the other threads about this issue)

Will a Full uninstall, and Reinstall fix this?? Because repairing, reporting, posting to the forums ... None of this has worked so far.
The error pops up at least once per day, sometimes more often, and usually at a bad time.

Specs for both of our machines (identical):
Win 8.1 (DX11)
I5-3330
8 GB ram
250 GB SSD as the system drive (ESO is installed here)
ASUS GTX 760 OCII 2GB Vid Card
Razer naga and tartarus (wife doesn't have the tartarus)
50 Mb cable, priority gaming, internet connection

Current on All windows updates, video drivers, sound drivers, Razer drivers (just checked)

Side note: My wife and I were in the beta and we both had the ESOSurvey add-on at that time. I later found it sitting in the directory used for add-ons, and several references to the ESOSurvey add-on, and to my Beta characters (!!) in the ESO files in the Documents folder. After these files were removed, and I repaired through the launcher, the error was less frequent.
Additionally, closing the ESO launcher after starting the game makes the error occur even less frequently (1-3 times per day, rather than every 30-60 minutes) ... but it is *still* happening.

This is the only *major* bug we are continuing to experience, and this *never* happened during the Beta ... in fact, the Beta FPS that I personally saw, even in crowded areas was 60-90 ... on unmodified Ultra settings.

Now we sit with 44-60 (usually 59.9 for some odd, and unknown, reason), dipping down as low as 26 at times in crowded areas. This is on Reduced *High* settings (no grass, max draw 66, rather than 100, reduced water reflection, etc.)

Performance is supposed to get *better* after a Beta, not worse.

We want a resolution. And we want it yesterday.

Why is this still not fixed?

stefan.gustavsonb16_ESO wrote: »

Will a Full uninstall, and Reinstall fix this??

It did nothing for me. But if you have the bandwidth, go ahead and try it.

Hakhan wrote: »

I play this buggy game in a pc, Windows 8.1 and i have this error every time, even in the middle of combat... I just installed this game, i purchase in 08/15/2014...

@stefan.gustavsonb16_ESO Well, if it did nothing for your install, and based on the quote from @Hakhan‌ , a brand new clean install (as of 5 days ago) also results in this error, I'm gonna say that even a full reinstall will not solve the issue.

@ZOS_JasonLeavey‌ , @ZOS_GinaBruno‌ : Please note that my Wife and I are also on Win 8.1 with both of our rigs with this issue (DX11)

Ganacampo wrote: »

When will this finally get fixed???

I can't take this anymore...

Never... These guys only want our money...

I used this all the time. I havent gotten the Data Load Failure in many days maybe a week when i CLOSE the launcher after i start the game. The last week i have been closing the launcher & the last 'Data Load i Failure' that happened to me, I checked and the Launcher was running in the background. Hope this helps others.