Money Back Request.
yodased
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When did this become a thing? I've never in my life thought to request my money back from any sort of entertainment purchase.
Its like the people that go to a movie and demand their money back because they didn't like the movie.
I'm not trying to flame or call out anyone, I'm genuinely curious as to when this became the excepted response to not liking an entertainment purchase.
When I was growing up, if I bought a game from Toys-R-Us for my Atari or NES and didn't like it, welp you are screwed thanks for your cash.
I'm not saying its not feasible, nor expected; to be taken care of as a consumer if you feel you were cheated or mislead somehow, but blatantly asking for a refund of an entertainment purchase because you are unhappy is foreign to me.
Can someone explain this to me without involving my mother or my fanboi status?
Thanks.
Its like the people that go to a movie and demand their money back because they didn't like the movie.
I'm not trying to flame or call out anyone, I'm genuinely curious as to when this became the excepted response to not liking an entertainment purchase.
When I was growing up, if I bought a game from Toys-R-Us for my Atari or NES and didn't like it, welp you are screwed thanks for your cash.
I'm not saying its not feasible, nor expected; to be taken care of as a consumer if you feel you were cheated or mislead somehow, but blatantly asking for a refund of an entertainment purchase because you are unhappy is foreign to me.
Can someone explain this to me without involving my mother or my fanboi status?
Thanks.
Tl;dr really weigh the fun you have in game vs the business practices you are supporting.
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Lord_Draevan✭✭✭✭✭
✭I think people just want to make a scene... though a few may genuinely expect to
get their money back. Poor souls.Edited by Lord_Draevan on June 27, 2014 8:34PMI'm a man of few words. Any questions?NA/PC server16 -
incandescent✭✭✭If you went to the cinema and the projector broke down, wouldn't you expect your money back?21 -
yodased✭✭✭✭✭
✭✭✭✭✭Completely, absolutely 100% if the equipment failed and the 2 hour presentation I paid for was not available for me to experience I would expect compensation for that.
If that would be a refund or a ticket for a later show I would leave up to the establishment in question however.
The point is though, if the projector messed up and it took 30 minutes for the movie to show, I wouldn't watch the movie and then demand a refund for the 30 minutes I had to wait to see it.Tl;dr really weigh the fun you have in game vs the business practices you are supporting.12 -
incandescent✭✭✭It's not really a helpful analogy because you pay your ticket for a movie as a one-off fee.
We paid upfront when we bought the game and we continue to pay every month.5 -
yodased✭✭✭✭✭
✭✭✭✭✭I agree with that and I really am trying to put myself in the situation where I could see myself asking for a refund in a similar situation.
Not really sure how to explain my lack of understanding other than I can't understand it. Which is a paradox and I'm sorry I suck,Tl;dr really weigh the fun you have in game vs the business practices you are supporting.1 -
Mablung✭✭✭✭✭People view entertainment as a non risk investment or purchase. The only comparable situation is console gaming. When someone buys a console game, they can play it for a bit and if they do not like it take it back for in store credit or an exchange for another title.
This does not work for PC games. PC games are purchased with an understanding of 'play at your own risk' since you cannot return them. No one will be getting refunds for this game now since it well outside of the refund window. I believe that MMOs give more than enough time for people to decide if the game is for them or not. If not then follow the procedure set in place and get your refund. Otherwise, pipe down about refunds and shelve the game if it is not enjoyable.
That is my thought but again, people become very emotional with their entertainment and mostly spout off just to be spouting off.Edited by Mablung on June 27, 2014 8:54PM10 -
ArconSeptim✭✭✭✭Seems you don't understand it yet, you pay the game just to access the account creation, then you pay monthy sub, don't mention the beta support. And you get this game after 6 years of developing...4
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Mablung✭✭✭✭✭ArconSeptim wrote: »Seems you don't understand it yet, you pay the game just to access the account creation, then you pay monthy sub, don't mention the beta support. And you get this game after 6 years of developing...
I understand what you are saying but ZOS in this case specifically has a refund policy in place for the purchase of the game. After that you decide on your monthly subscription.1 -
ArconSeptim✭✭✭✭Like the ugly witch from Henzel and Grette idk if I wrote that corectly, they lure you with some nasty sweetish candy and you open the aluminium folium and there is *** not chocolate.4
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incandescent✭✭✭What you don't seem to get is that people (mostly) aren't asking for a refund because they don't like the game.
They're asking for a refund because the game is faulty in countless different ways.11 -
Mablung✭✭✭✭✭ArconSeptim wrote: »Like the ugly witch from Henzel and Grette idk if I wrote that corectly, they lure you with some nasty sweetish candy and you open the aluminium folium and there is *** not chocolate.
LOL. That can be said of any business. All businesses are in it for one thing and one thing only...$$$$
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Mablung✭✭✭✭✭incandescent wrote: »What you don't seem to get is that people (mostly) aren't asking for a refund because they don't like the game.
They're asking for a refund because the game is faulty in countless different ways.
They can ask but they agreed to the TOS which has specific language on refunds, which based on what you are describing is not going to happen.3 -
incandescent✭✭✭
Oh, I agree with you on that. Nobody seriously expects any money back.They can ask but they agreed to the TOS which has specific language on refunds, which based on what you are describing is not going to happen.
But on the other hand, I'll never buy anything associated with Zenimax again, and ESO has ruined a decade+ love affair with Elder Scrolls games for me.
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yodased✭✭✭✭✭
✭✭✭✭✭I fundamentally look at entertainment differently than an investment.
I get it now i think. If you look at your playtime and experience as a tangible, guaranteeable product it makes sense to expect a refund just like anything else purchased.
To me entertainment purchases are not tangible goods nor investments so its difficult to wrap my head around but I get it I think.
Tl;dr really weigh the fun you have in game vs the business practices you are supporting.0 -
ArconSeptim✭✭✭✭Well to be honest not every business is like that, you order what you want and you get that. Here is something which depends on time financing.
As I wrote in some post elsewhere, they cannot introduce these fancy High quaility textures and improve the cosmetics look of the game, but not working on optimization and makin it run smoothly as they promised countless times!
Imagine how many people who play this game actualy can perform the game on ultra settigns and enjoy without any problem, and the rest who must go in corner and *** there their rage beacuse the game system is so unfair to other low or mid pc users, who have massive performance drops in game.
If every user who has this Performance issues with only this game to mention it, this game would left with only 25% of gamers, that has no future.
Edited by ArconSeptim on June 27, 2014 9:09PM2 -
circilion✭✭✭Ah OP, let me enlighten you.
I am born in North America, therefore my every want needs to be addressed and taken seriously, If I spill a slurpee from 7-11 I demand a refill even though its my own pasty ass fault. If I lose my job because I am lazy, I expect to be able to live with my parents for free so I don't need to look for another. Of course ESO owes me a refund for not being as good as I expected.6 -
vanillexhope✭✭✭Many of you mention that you are paying a monthly sub ,and thus it is acceptable to ask for a refund. However, buying the game initially came with a 30 day game time didn't it? I can't remember, but most MMOs do. So, buying the game initially IS comparable to paying to see a movie you didn't like. You paid for it once and you never have to pay for it again.2 -
incandescent✭✭✭
As I said before, it's not about whether we like it or not.vanillexhope wrote: »Many of you mention that you are paying a monthly sub ,and thus it is acceptable to ask for a refund. However, buying the game initially came with a 30 day game time didn't it? I can't remember, but most MMOs do. So, buying the game initially IS comparable to paying to see a movie you didn't like. You paid for it once and you never have to pay for it again.
It's about paying for a faulty product.5 -
vanillexhope✭✭✭incandescent wrote: »As I said before, it's not about whether we like it or not.
It's about paying for a faulty product.
I pay for games with glitches all the time. I don't ask for my money back.
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Chryos✭✭✭✭incandescent wrote: »If you went to the cinema and the projector broke down, wouldn't you expect your money back?
Yeah, but this game is not broke though. Some people just are not happy with it. Every patch the game becomes more refined, and get's better.If I am going to quote someone, it's going to be me.7 -
vanillexhope✭✭✭My hunch is that for the majority of players, the game is functional and playable. It's most likely a small minority of players who are completely unable to play the game, and if such reasons are not their fault, those people definitely deserve some attention from the company. I was really sad to see the threads from people who couldn't play their five day early access for various reasons. That's definitely not cool.5
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incandescent✭✭✭
For many people it absolutely is broke at the moment. Cyrodiil is practically unplayable because of low FPS, lag, rollbacks and logouts. Lots of people are reporting this issue.incandescent wrote: »If you went to the cinema and the projector broke down, wouldn't you expect your money back?
Yeah, but this game is not broke though. Some people just are not happy with it. Every patch the game becomes more refined, and get's better.6 -
Alliel✭✭incandescent wrote: »If you went to the cinema and the projector broke down, wouldn't you expect your money back?
Yeah, but this game is not broke though. Some people just are not happy with it. Every patch the game becomes more refined, and get's better.
I started leveling a new character after the last patch and found 4 bugged quests that i didn't find on my first character. So no, the game did not get more refined and did not get better.8 -
Blade_07✭✭✭✭incandescent wrote: »If you went to the cinema and the projector broke down, wouldn't you expect your money back?
Yeah, but this game is not broke though. Some people just are not happy with it. Every patch the game becomes more refined, and get's better.
OMG.....you serious? You must not actually play the game to make a statement like that! Wow...I'm shocked! O.o Every patch fixes something but then introduces new bugs and breaks things. Yes, the game is broken in many ways! Now, how in the hell is that "better" and "refined"? Just read the forum man. This last patch has fu???? up alot of stuff!!! Thats far from better and refined!
“Man can live about forty days without food, about three days without water, about eight minutes without air, but only for one second without hope.”6 -
circilion✭✭✭incandescent wrote: »
As I said before, it's not about whether we like it or not.vanillexhope wrote: »Many of you mention that you are paying a monthly sub ,and thus it is acceptable to ask for a refund. However, buying the game initially came with a 30 day game time didn't it? I can't remember, but most MMOs do. So, buying the game initially IS comparable to paying to see a movie you didn't like. You paid for it once and you never have to pay for it again.
It's about paying for a faulty product.
Yea, this game is busted in a ton of ways. but like the OP said, its a ****** so if you hated it by all means do not go ahead and get tickets for the following showing.
really, we've all bought games that we have gambled on, there are a ton that have been a super let down for me. ESO is on the fence. but to buy a game, be upset about it for whatever reason and then keep subbing while bit chin doesn't add up.
This is how it works. (1. Zenimax cashes in on huge branding potential of TES) (2. you are swayed by Branding and Marketing) (3. You buy Product) (4. Product does not fulfill your every desire in your hollow existence) (5. You ***) (6a.You cancel / -OR- / 6b. You don't cancel but merrily *** because this is who you are)
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Hoamaii✭✭✭Its like the people that go to a movie and demand their money back because they didn't like the movie. .
Not quite. It feels more like watching the first act of the movie with constant interruptions, getting a second act which is a meaningless reroll of Act 1, and never being able to watch the 3rd act at all. I would not call that a movie. I would call it "work in progress".
I bought lots of games that I did not like and simply stopped playing them. But I never before felt like I had bought an unfinished game.
I don't feel like asking for a refund though for one main reason: the fault is mine. This game has been in Beta-testing for months, testers pested about the same bugs and misconceptions we complain about, and most of them warned us nothing had been fixed ever. So yes, the fault is mine: I should have listened to them."You can learn more about someone in an hour of gaming than in a whole year of conversation" - Plato3 -
Tashira✭✭✭Ok so....
Asking for your money back for a product is an ok thing to do. In fact we all purchased a product from zenmax. Just like going to the store and buying a copy of an operating system or other programs. You purchased the software and agreed to the TOS.
The same can be said for purchasing a car. You buy it and sign the contract and agree to it. This does not mean that if you bought a car that had consistent problems that you would not take it back and ask for a refund, would you?
Why is buying software different? It isn't. How many companies buy software today and if it doesn't work they return the product to the manufacturer for a refund. This happens daily in the real world.
Not quite following how you can say asking for a refund is not correct........Edited by Tashira on June 28, 2014 7:45PM8
