More maintenance are you kidding Zenimax?

shadyjane62

savinel wrote: »

Zenimax! How dare you fix problems!

We want to *** and moan about bugs and then *** and moan some more when you take the servers down to fix them! It's our right as paying customers and you know the customer is always right.

... with tongue planted firmly in cheek.

Problem is, when they take things down to fix them, when we come back it's worse. That war on bots and gold spam. ZOS lost that war. And I lost my money because when I asked for refund they asked for private info that should never be given over the WWW especially with their "skill"in programming.

ebunts14_ESO

Neo wrote: »

More maintenance are you kidding zenimax? Are you trying to make us get a refund?

Read the maint. schedule!!!!!!!!!!!!!! There is 2 planned maint. each week. The duration can vary depending on issues encountered.

You have now received education on maint. 101

MornaBaine

I want to know RIGHT NOW, from Zenimax.... IS THIS STUPID MAINTENANCE GOING TO RESET THE BLOODFIEND SPAWN SO THAT BLOODFIENDS WILL NOT SPAWN FOR SEVERAL DAYS ....AGAIN???????????????????? I have SERIOUSLY about had it with this game. My theory (and I would LOVE for Zen to tell me if I'm right or wrong) is that every time they bring the servers down it resets the spawn cycles of the werewolves and bloodfiends. If so, this explains why there have been SEVERAL game nights of werewolf spawns, followed by several nights of NO spawns at all, followed by werewolf spawn again but NO BLOODFIENDS. I REALLY want an explanation from the company on this!

Skellan

Maintenance is normal but i will admit i am worried about the patch they are pushing and error 209 coming up again like last time

Carde

Neo wrote: »

Carde wrote: »

1. You probably can't get a refund at this point anymore. Owned IMHO.

2. Maintenance is for your benefit.

maintenance is not for my benefit, They can't even fix the god of schemes bug. Shh little boy, let the men speak.

Pretty sure I have seniority here, junior.

And you're an idiot if you think maintenance isn't for our benefit. Just because they're slacking on specific fixes doesn't change the fact that maintenance unmucks the server for a little while.

Sonic260

>People find a bug.
OMG ZENIMAX FIT IT!

>Zenimax tries to fix it
OMG ZENIMAX STOP FIXING IT!

Rinse and repeat.

Doowie

Oh my another maintenance! I guess being at work, making money and then going home this evening to play, once the maintenance is finished is so a horrible thing ... damn you Zenimax for doing maintenance when I'm at work

Cowgomoo

Carde wrote: »

Neo wrote: »

Carde wrote: »

1. You probably can't get a refund at this point anymore. Owned IMHO.

2. Maintenance is for your benefit.

maintenance is not for my benefit, They can't even fix the god of schemes bug. Shh little boy, let the men speak.

And you're an idiot if you think maintenance isn't for our benefit. Just because they're slacking on specific fixes doesn't change the fact that maintenance unmucks the server for a little while.

Actually, maintenance is typically a question of cost versus revenue generation and/or savings. It just so happens that there is a correlation between a polished game and revenue.

Menetheran

Magischzwei wrote: »

Sykosematic1 wrote: »

The new maintenance time for Friday sucks. It is 8pm Friday night in Australia. Glad to see looking after their global audience.

Ouch, absolute weekend prime time scheduled maintenace every week.

+1 for this. Maintenance is good, but they should rethink the times.

ldwulfub17_ESO

Capt_Lee_Adama2000b16_ESO wrote: »

think id rather have an hour or half hour maint scheduled every day rather than long one

No, because that would likely result in more problems. With a system this complex, they most likely have a rigorous testing process. I.e. - no matter what the change, there is a long list of things they need to do/test before bringing the server back up. For example, does chat still work properly? Are bank deposits working? Are withdrawls working? how about guild banks? guild stores? inventory saving upon logout? etc. etc.

I'd be surprised if that list was anywhere short of 1000 test-cases for various combinations of actions/conditions. And that may or may not include any kind of load-testing. Just running through all these cases takes a while.

As this game matures, they'll likely be able to automate more of that testing as scenarios mature. But test automation requires coding time too and right now they are spending their coding time on the game itself.

** - note, all my opinions, no inside info.

trixsterjl_ESO

Any game that goes live will have a lot of maint in the first month. Especially a game that has soo many game breaking bugs. I posted 2 months before live that It needed 6 more months of beta. I'm betting this game will be working pretty good by october. My advice, cancel sub and come back after you level out a few chars in Wildstar. The only reason i got this for launch is all chars in all factions and I got nothing to do till may 31.

Evergreen

Neo wrote: »

More maintenance are you kidding zenimax? Are you trying to make us get a refund?

I can't tell if you're being facetious or not. You realize there was a very serious exploit that had to be fixed in regards to the guild bank and Zenimax disabled the guild bank function last night in response to the issue. Now there is more maintenance which is exactly what this game needs. ESO is an awesome creative work and we should support all maintenance Zenimax requires in order to maintain the game's integrity. I'm not being a WhiteKnight here, just being reasonable and thankful.

Carde

Cowgomoo wrote: »

Carde wrote: »

Neo wrote: »

Carde wrote: »

1. You probably can't get a refund at this point anymore. Owned IMHO.

2. Maintenance is for your benefit.

maintenance is not for my benefit, They can't even fix the god of schemes bug. Shh little boy, let the men speak.

And you're an idiot if you think maintenance isn't for our benefit. Just because they're slacking on specific fixes doesn't change the fact that maintenance unmucks the server for a little while.

Actually, maintenance is typically a question of cost versus revenue generation and/or savings. It just so happens that there is a correlation between a polished game and revenue.

Revenue generation is absolutely directly related to fixing people's missing banks and inventories. :-p

sinjidsotw

Let them do their job dang! Always complaining about them fixing stuff. Would you rather they leave the game as is and never fix anything ever? Then you would REALLY want a refund.

SouthernDiscomfort

Chomag wrote: »

Funny how they do maintenance so often but the game is still bugged to hell.

If they didn't do maintenance then pretty soon the game in general would be laggy and major parts of the game would probably stop working. Yes, there are a lot of situational bugs, I've choosen Pack Leader in the Werewolf skill tree so I know just how bad some of these bugs are, however it's a lot better to have the majority of the game playable than not. Learn some patience and do something else with your time meanwhile.

parano1dandro1d

im actually quite glad for the maintenance. the amount of bugs are horrible. I just wish they didnt do it in oceanic prime time. I really hope they balance some of the single player bosses though. i cant even move foward in my main story quest because the way i have build my character makes it literally impossible to kill the boss in one of them, even though im 10 levels above it. really peeved, and almost tempted not to continue my sub if this goes on any longer.

Jonnymorrow

Carde wrote: »

1. You probably can't get a refund at this point anymore. Owned IMHO.

2. Maintenance is for your benefit.

Maintence on a bank holiday weekend is never in anyones benefit. IT will annoy the community, so no benefit there. And the drama caused by it will annoy the devs, so no benefit there either.

They should of fixed the *** before releasing the game, thats in everyones benefit.

kewl

Don't feed the trolls.

zeuseason

Vote ban for maintenance complainers.

Cowgomoo

Carde wrote: »

Cowgomoo wrote: »

Carde wrote: »

Neo wrote: »

Carde wrote: »

1. You probably can't get a refund at this point anymore. Owned IMHO.

2. Maintenance is for your benefit.

maintenance is not for my benefit, They can't even fix the god of schemes bug. Shh little boy, let the men speak.

And you're an idiot if you think maintenance isn't for our benefit. Just because they're slacking on specific fixes doesn't change the fact that maintenance unmucks the server for a little while.

Actually, maintenance is typically a question of cost versus revenue generation and/or savings. It just so happens that there is a correlation between a polished game and revenue.

Revenue generation is absolutely directly related to fixing people's missing banks and inventories. :-p

Fair enough! I work IT for the customer service software at my place, so I'm used to having to spin the bull on this stuff.

@ldwulfub17_ESO we currently have about 800 test cases for our app that only has about 1400 users. I can't even begin to imagine the number of test cases they have.

anghara

Neo wrote: »

More maintenance are you kidding zenimax? Are you trying to make us get a refund?

Dude, as someone who lost their bank and hasn't been able to play in 10 days since it happened…stfu. Seriously.

UrQuan

Sykosematic1 wrote: »

The new maintenance time for Friday sucks. It is 8pm Friday night in Australia. Glad to see looking after their global audience.

OK, serious question: is Australia all one time zone? Because it's a massive country (not as big as Canada, where I live and we have multiple time zones, but still huge), and that would be shocking to me. Or is it multiple time zones but most of the population is in one zone? I know there are huge parts of Australia with basically no people, but I don't know where the population is actually distributed.

DanteYoda

felixgamingx1 wrote: »

It's scheduled maintenance every server needs it leave then alone they finally doing something right

The day needs changing not Fridays or they will lost all the Oceanic's which is far more than you Americans know.

shadyjane62

Carde wrote: »

Cowgomoo wrote: »

Carde wrote: »

Neo wrote: »

Carde wrote: »

1. You probably can't get a refund at this point anymore. Owned IMHO.

2. Maintenance is for your benefit.

maintenance is not for my benefit, They can't even fix the god of schemes bug. Shh little boy, let the men speak.

And you're an idiot if you think maintenance isn't for our benefit. Just because they're slacking on specific fixes doesn't change the fact that maintenance unmucks the server for a little while.

Actually, maintenance is typically a question of cost versus revenue generation and/or savings. It just so happens that there is a correlation between a polished game and revenue.

Revenue generation is absolutely directly related to fixing people's missing banks and inventories. :-p

What about all the resources I'm am losing due to bots. "they" say it gets better at higher levels but all I see there is higher level bots.

ataw

༼ つ ◕_◕ ༽つ

DanteYoda

Carnage2K4 wrote: »

Neo wrote: »

More maintenance are you kidding zenimax? Are you trying to make us get a refund?

GOOD, I rather they fix the game, rather then just keep the bugs like some people seem to suggest that they do... it's still in launch area, EXPECT MAINTENANCE... if you can't handle it, come back in 2 months.

Or better still not come back at all, obviously our money is not needed see you in free to play...

ataw

༼ つ ◕_◕ ༽つ no more maintenance on weekends come on zos

Newtype89

CAN SUMONE TELL ME HOW LONG maintenance USUALLY LASTS I just got the game today and Iv got no exsperice with zenimax time tables for this sort of thing

Leeta

The best days for taking down servers for scheduled maintenance is Monday and Thursday. I dont know how they can even think that friday is a good day to take down servers? I suggested this to them several times but they have their minds set on tuesday and fridays.

Cowgomoo

shadyjane62 wrote: »

Carde wrote: »

Cowgomoo wrote: »

Carde wrote: »

Neo wrote: »

Carde wrote: »

1. You probably can't get a refund at this point anymore. Owned IMHO.

2. Maintenance is for your benefit.

maintenance is not for my benefit, They can't even fix the god of schemes bug. Shh little boy, let the men speak.

And you're an idiot if you think maintenance isn't for our benefit. Just because they're slacking on specific fixes doesn't change the fact that maintenance unmucks the server for a little while.

Actually, maintenance is typically a question of cost versus revenue generation and/or savings. It just so happens that there is a correlation between a polished game and revenue.

Revenue generation is absolutely directly related to fixing people's missing banks and inventories. :-p

What about all the resources I'm am losing due to bots. "they" say it gets better at higher levels but all I see there is higher level bots.

You can't point your finger at one item and say "that's it!" when it comes to cost management. It's the collective sum that you have to take into account. Based on that, it all needs to be worked on to increase the customer experience.

Banking might be as simple as some async process that didn't lock the item. Banning bots is a much larger problem depending on the activity. Teleport farming is one thing, but standing in place hitting legitimate key strokes (even if automated) is another.

Coming back to cost management, fixing the bank problems reduces stress on their CS department. It also has a positive impact on gameplay, because an experience that abnormal may drive away a customer.