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"Castle Of The Worm"=""Observe The Conversation"= Bugged= Game Breaking for Veteran Content
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Hakuichi✭✭✭ok so your playing a new game.... you hit a bug. You whine that its not fixed, they fix it and tell you a patch will be out tuesday .. which btw is more than a normal company would tell you. They offer you 1 week compensation, which is insane, as you could still play the game!. And you whine wanting a refund. kids.2 -
Wrekkoning✭✭I lol'd your comment. nice work!
I hit a bug that blocked progression for 12 days. Im not quitting because of the bug, I'm quitting because of the lack of support, the arrogance and downright terrible way they deal with customers.
I assure you, I'm no kid:) if you think that a normal company doesn't communicate with their customers, then I can only assume this comment will be wasted on you as well.0 -
Hakuichi✭✭✭Wrekkoning wrote: »I lol'd your comment. nice work!
I hit a bug that blocked progression for 12 days. Im not quitting because of the bug, I'm quitting because of the lack of support, the arrogance and downright terrible way they deal with customers.
I assure you, I'm no kid:) if you think that a normal company doesn't communicate with their customers, then I can only assume this comment will be wasted on you as well.
Its a brand new game, the support team is flooded. From false support claims people send up to legitimate claims. Heck when i bought GW2, i was locked out of game for 2 weeks, before the support could get to my account and unlock it. When your playing a new game, understand that support is filled with millions and millions of support requests. Your are not more important than anyone else. And if you want a refund and and or compensation over not being able to complete 1 quest, you are are less important than everyone else. Support offered you a week worth of compensation, that is highly generous as they really should not give you anything, you could still play the game. IMO what support offered you is a Success story of the support team being amazing and a sad story about the type of entitled customers they have to deal with.
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Wrekkoning✭✭Its a brand new game, the support team is flooded. From false support claims people send up to legitimate claims. Heck when i bought GW2, i was locked out of game for 2 weeks, before the support could get to my account and unlock it. When your playing a new game, understand that support is filled with millions and millions of support requests. Your are not more important than anyone else. And if you want a refund and and or compensation over not being able to complete 1 quest, you are are less important than everyone else. Support offered you a week worth of compensation, that is highly generous as they really should not give you anything, you could still play the game. IMO what support offered you is a Success story of the support team being amazing and a sad story about the type of entitled customers they have to deal with.
Best to keep the mouth shut and look like a fool, then to open it and prove the fact.
1 Quest as the rest of us know is the difference between access to 45% of the playable content, and 65% of the playable content. Roughly speaking of course.
I've played every new game, and while all of them, including eso are riddled with bugs, there was no waiting to fix game halting issues. They were hot fixed to make sure people could continue to progress. I would never begin to assume I am any more important then any other player. Although in all fairness, I am the GM of a large active pvp guild, and have been since 2005. So I'll assume at a minimum I am more important then you when it comes to a lost subscription.
Support offered me less then the bare minimum that was lost, with proof mind you, of when progression became blocked. 5 days of time, compared to 14 days of lost time. I'll assume you believe that you are worth nothing, that your time is of little value, however I believe in the power of consumer and company accountability. In Gaming and every other industry in the modern world, a company has the responsibility, not only to put forth a good product, but to compensate fairly those that were not given good service.
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Wrekkoning✭✭On a Side note: Hakuichi, I looked through your forum comments in the hope I would find something redeemable about you. Like maybe you had issues and they got resolved and now you are here playing devils advocate for zenimax. I was hoping maybe a "congratulations" and "well done" would have been in order however all i found was 10 or so posts of you, complaining about other people who are disappointed with the *** customer service they have been given. Why are you here again? on the support forums? they will not give you a cookie for sticking up for them.1
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ShakalSoul ShrivenHi there,
I have the same problem with this quest, tho not sure if its the same issue. When i have to fight the summoned skeletons at the end of the quest i somehow jumped out of the invisible wall that surrounds the combat area and cant get back.
Ticket num: [Incident: 140404-014833]
The last email I got was 6 days ago, it said that the ticket is being transfered to a specialist.
I'm only lv 40 at the moment so its not exactly blocking for me, but it would be nice if it could be fixed before I reach 50
I checked yesterday and I could finish the quest. It was as if i abandoned and picked up again, i could do it from the start, and it worked.
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Hakuichi✭✭✭Wrekkoning wrote: »On a Side note: Hakuichi, I looked through your forum comments in the hope I would find something redeemable about you. Like maybe you had issues and they got resolved and now you are here playing devils advocate for zenimax. I was hoping maybe a "congratulations" and "well done" would have been in order however all i found was 10 or so posts of you, complaining about other people who are disappointed with the *** customer service they have been given. Why are you here again? on the support forums? they will not give you a cookie for sticking up for them.
Goodbye then, community would be better without the flood of you kids(mental)
New games take time to flush out bugs, that is a fact. If you think otherwise your asking for the impossible. The customer service is actually great, you and the rest of the kids, just seem to want solutions at the immediate time, and no what your counting as content every other game out on the market does not even allow. You had a playable game for the entire time, yes progression blocking however, most other mmos would not even give you time back if you could not play at all. Good luck getting a refund, though i really do not think you will get one, nor deserve one. You bought a license to use their product, you do not own the product. You are not entitled to anything.Edited by Hakuichi on April 14, 2014 6:56PM0 -
Wrekkoning✭✭Seems all of your comments are a copy and paste of the last. Customer Service for some is far better then others. However good news spread far slower then bad news. They will be judged more on their failures then their success. The game was able to be logged in, yes. but that doesn't mean playable for some. If you were stuck on the load screen or had the repeatable death bug, it is still able to be played. is it not? having blocked progression is a game breaking bug. If you choose to believe that or not is up to you.. kid.0
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Hakuichi wrote:
Goodbye then, community would be better without the flood of you kids(mental)
New games take time to flush out bugs, that is a fact. If you think otherwise your asking for the impossible. The customer service is actually great, you and the rest of the kids, just seem to want solutions at the immediate time, and no what your counting as content every other game out on the market does not even allow. You had a playable game for the entire time, yes progression blocking however, most other mmos would not even give you time back if you could not play at all. Good luck getting a refund, though i really do not think you will get one, nor deserve one. You bought a license to use their product, you do not own the product. You are not entitled to anything.
Nice advertising message, but come back to reality.
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ok scene is unstuck, but i have no idea what should i do now, i don't have any stroy quest log.0
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GossiTheDog✭✭✭✭✭Just to confirm, this should be fixed. https://code.google.com/p/esobugtracker/issues/detail?id=2&can=10 -
ShinChuck✭✭✭ok so your playing a new game.... you hit a bug. You whine that its not fixed, they fix it and tell you a patch will be out tuesday .. which btw is more than a normal company would tell you.
Hmm? A lot of companies would tell you. It's increasingly standard amongst AAA titles. Companies like Trion are very quick to let you know."It's morally wrong to suggest gameplay changes for an MMO."
...seriously, someone told me that once here. The things people will do to win their internet arguments!0 -
Wrekkoning✭✭Seriously? Message gamemaster moon in game. They must have put in the tools to fix it rather then just pushing back the data base....0
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Hearts✭✭✭felixgamingx1 wrote: »I finished castle of the worm just fine...
Congratulations, you werent one of the thousands that had a progression block, would you like a cookie with your prize? Facepalm.jpg
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Wrekkoning wrote: »8 days blocked. I could have been vr10 right now. What a shame this company is. What a sad sad company.
same situation: http://forums.elderscrollsonline.com/discussion/83733/8-days-with-progression-blocked0 -
Wrekkoning✭✭I was blocked for 14 days. Sooner or later some zenimax lacky will call you up and let u know how sorry they are for a blatantly terrible product0
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GossiTheDog✭✭✭✭✭This quest intermittently works for players. Just in case of any confusion. I actually think it bugs for a minority of players, but that isn't any excuse as it's a pretty poopy bug.0
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AngryNord✭✭✭✭✭
✭✭Wrekkoning wrote: »If you though the bug department was slammed wait a Few weeks and be in the billing department.
Why? Given that most people are unsubbing it seems the billing department will have easy days...
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Wrekkoning✭✭true, I just cant get past how many *** bugs there are in this game. even after being bugged for 2 weeks. "go collect blah blah off 3 corpes" go to two fine and the thirds cant be collected. "go break 3 crystals" go to the first and nothing is there, go to the second and third and they are both there... "go close oblivion portals" close 3 and cannot find the forth, log out and find I am standing next to the fourth... oh and the newest one.. "log out due to inactivity" in the middle of a god damn fight. which then bugs the quest giver to not regive the quest... /camp... /reloadui... game is ***.0
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So, my problem is that Caldwell simply doesn't spawn at all. There's no NPC that you can talk to outside the one following you. I've been 50 for a week now and I still can't do the other factions. It's kind of unbelievable they'd let something so integral to progression be so bugged. At least let us abandon story quests?
Some GM help getting this quest to work would be great.0
