Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
The issues on the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Grace Period to enter code for Physical Editions
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Merle7979✭✭✭I get to listen to my friends level up and leave me in the dust as I wait for my CE to come. A lot can happen from now until April 9th.2 -
megowego24Soul ShrivenI cannot play or setup a sub plan simply because I ordered a physical copy and am waiting for it in the mail, this is absolutely terrible, even tho I already redeemed my early access code and was playing. I love this game but zenimax has some of the worst costumer service and way of handling things in an mmo I have seen in a very long time. I am just completely at a loss while I sit here and wait, and zenimax laughs at me cause I paid extra for imperial...2 -
gharms✭✭✭I'm basically paying $108 (Imperial Edition + Netflix) to watch Dexter for 4 days. It's a good show, but I don't know if it's THAT good.....well okay it is.0 -
Hey I cant play. Help. I have game from net with early acess and i cant play. I was playing until now? i have game with 30 days of game. why i cant play now? help. sorry for my english
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JarronKai✭✭✭The problem is that we're not treated as customers.
You aren't a customer. You made the unfortunate decision to use one of ZOS's ENDORSED shipping partners to receive a physical copy of the game, and as far as I can tell, that has made ZOS very angry with you and me both. Makes you wonder why a company that isn't willing to stand behind the delivery of their physical product even bothered to produce such a product in the first place...
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Minnus✭✭The problem is that we're not treated as customers.
You aren't a customer. You made the unfortunate decision to use one of ZOS's ENDORSED shipping partners to receive a physical copy of the game, and as far as I can tell, that has made ZOS very angry with you and me both. Makes you wonder why a company that isn't willing to stand behind the delivery of their physical product even bothered to produce such a product in the first place...
Please forgive me Zenimax! I'm sorry for attempting to provide your game with maximum support by purchasing the most expensive edition that you do not sell directly!2 -
Darastix✭✭✭Is there no official word on this? mine wont arrive till Monday "by end of day" , I don't see how stressing out your customers is good for business. The grace period was far to short and needs to be extended.
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Grizzly_UK✭✭✭
Just wanted to point out that Zenimax cannot determine who has actually purchased a retail edition just from having an early access code redeemed on an account. Anyone could pre-order, receive the early access code and then cancel the pre-order. When the early access code is redeemed Zenimax have no way of knowing whether anyone has cancelled the pre-order or not.dalethionb16_ESO wrote: »Agreed! We have the Early Access code tied to our account, so we clearly have the game, why kick us out? I preordered on EBGames and the tracking code they sent me shows that expected delivery is April 8th.
Having said that, I certainly agree that extending the early access to the Sunday morning after launch was a very poor decision by Zenimax. I'm pretty certain that no-one anywhere in the world receives a delivery on a Sunday (excepting certain holidays such as Christmas)! It would have made much more sense to extend the grace period to the Monday after launch, especially when the game launched on a Friday (another poor decision by Zenimax imho).
Elder Scrolls gaming since November 2002 (Morrowind, Oblivion, Skyrim & Elder Scrolls Online)0 -
Minnus✭✭Yes, but giving someone a couple day of free game play who hasn't purchase the game is better than locking out someone who has paid for the game. This would also increase the likelihood that those who did not actually purchase the game will purchase the game.
This is simply a silly decision/indecision by Zenimax.3 -
ishist✭To make matters worse for me, while I am sitting here locked out of the game (with plenty of free time to spew vitriol all over the forums) my sooper dooper speshul edition box has been sitting in a UPS depot about a mile from here since 4:30 am yesterday morning.
On a more optimistic note, I'm holding a launch party for all the ZOS employees. Free beer, women (or men) and bags full of money for everyone in attendance. It's being held deep inside the securely locked UPS shipping depot near my home on a Sunday afternoon when NOBODY IS THERE.1 -
Valethar✭✭✭✭For a gaming company allegedly staffed by industry veterans, this launch sure looks like a bad episode of the Three Stooges meets the Keystone Kops.Resistance is not futile! Say no to the Greed Collective™. Boycott Crown Crates.1 -
Shanna✭✭✭and I was so happy to see that the level 15+ areas weren't overly populated. Grahtwood will look like Auridon by the time I get back
This is all part of the game.0 -
Minnus✭✭There are so many issues right now...I can't imagine this issue having any priority anymore, lol0
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Meuh✭✭Sad truth is that Zenimax is pretty happy with that situation. My father works in mondial delivery and tells me that Companies prefer progressive connections than all customers connected at the the same time. Just look forum, they cant handle current number of customers. We are just not a priority for them.2 -
Wait wait wait wait - they only give you FORTY-EIGHT hours until after release to activate your account? Are you flippin' serious? That's the most *** piece of idiotic game design I've ever heard of.1
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Why there's a grace period at all is stupid. You should be able to put in the code whenever you get a chance. I'm fairly sure I won't be continuing my sub after all this ***. Not until Zenimax is under some new management, anyway.2 -
Phyrdrin✭✭✭✭Sad truth is that Zenimax is pretty happy with that situation. My father works in mondial delivery and tells me that Companies prefer progressive connections than all customers connected at the the same time. Just look forum, they cant handle current number of customers. We are just not a priority for them.
This theory sounds, well, sound. I'm not surprised and I have no doubt that it is at least partially true. Don't you guys think if they cared at all that they would have done something by now? At the very least, made some sort of concession for those who are in trouble....
"Surprise me. Say something intelligent."1 -
BlizstolmnikSoul Shrivensame here, bought pre-order but the physical box will just arrive friday 12 at nearest retailer/shop ( Fnac, Portugal )... so i can't redeem code... also had to buy the game card... tired of paying and no playing!!!!
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Minnus✭✭Sad truth is that Zenimax is pretty happy with that situation. My father works in mondial delivery and tells me that Companies prefer progressive connections than all customers connected at the the same time. Just look forum, they cant handle current number of customers. We are just not a priority for them.
I don't think lag or connections have been an issue. It seems to me like they're just making really stupid decisions that are causing all this rage. They're not even game play related.
Stupidly inadequate grace period with no leeway or consideration for Collector's Edition buyers.
Payment authorization to even play the 30 day trial
Having server maintenance during EU peak times.
Slow and lack of Customer Service (or straight up insulting service)
Everything else is understandable - we expect bugs and other game issues.2 -
Mennox✭✭The delay in the delivery of the game as nothing to do with Zenimax - it falls in the hand of the retailer who has failed to deliver for the contract/agreement you signed for when purchasing the item from their storeAs of right now, yes. That is the case Kadal. It's an amateur move from an amateur company.
To make no mistakes is not in the power of man; but from their errors and mistakes the wise and good learn wisdom for the future.0 -
dalethionb16_ESO wrote: »Agreed! We have the Early Access code tied to our account, so we clearly have the game, why kick us out? I preordered on EBGames and the tracking code they sent me shows that expected delivery is April 8th.
Same here except I get some extra free time between now and the expected delivery of the 9th... I didn't want free time, its cold and rainy out, Lol.
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