ZOS, Massive Spike in Ping/LAG in Recent Days - What Gives?

ghost_bg_ESO · July 10

pc eu, na, xbox eu - it does feel like i'm on wifi, router is next to microwave that someone starts and stops every 15ish seconds...

Edit: as someone mentioned vpn i previous comment, i do have less problems on mobile data (different provider than my home isp)

edward_frigidhands · July 10

Mayrael wrote: »

PSA. For those who have issues to even get to the game here is a band aid solution.
Use a free VPN. It's some sort of routing problem, in my opinion, since I don't have the issues I mentioned above on a different connection. Therefore, I tried a VPN and it works. It is much slower, but at least it doesn't break the connection.

EDIT:
Why did this work for me? Because some major node on the route to the ESO servers has some issues, so changing my route by using a VPN helped.

Are you very far away from where the servers are located? I am not doubting this worked for you but I am just wondering if it corrected an issue for you that everyone may not have.

Tra_Lalan · July 10

PC EU here. Today have terrible lag (ping upto 999). Many times get booted to character selection menu, or booted from the server (error 303).

Photosniper89 · July 10

This is mind numbing frustrating @ZOS_GinaBruno @ZOS_Kevin

M33tr3 · July 10

Mayrael wrote: »

PSA. For those who have issues to even get to the game here is a band aid solution.
Use a free VPN. It's some sort of routing problem, in my opinion, since I don't have the issues I mentioned above on a different connection. Therefore, I tried a VPN and it works. It is much slower, but at least it doesn't break the connection.

EDIT:
Why did this work for me? Because some major node on the route to the ESO servers has some issues, so changing my route by using a VPN helped.

Happy that worked for you, but I don't think it is the cause of most of these issues. And I'm not trying to undermine your experience, there well could be an issue with an outside node you are experiencing. BUT ZOS needs to understand the majority of the issues we are talking about have little to nothing to do with routing and 99.9999999999999999999999999999999999999% to do with their software/hardware. Don't let them blame a node or a DDOS for their failure.

My significant other and I both play and one of us will have issues while the other is not. We will be in a dungeon/IA run and one of us will have an issue of skills not firing/delayed and the other won't. Or I'm in Cyro and she is doing some questing and we have VASTLY different pings. We are both hardwired to the router.

Sadzonka · July 10

PC EU

Very high ping almost all the time after recent tuesday patch. Before the patch I had like 60-80 ping, now it's 300 and up to 999+.
Yesterday, after the patch, the game booted to "login screen" many times with various notifications.

Game feels unplayable.

Zymcio · July 10

Hey after the patch high ping hard to play game. Can we have some info what is going on ? i am not alone like almost 40ppl i know from my region have same issue.

Mayrael · July 11

M33tr3 wrote: »

Mayrael wrote: »

PSA. For those who have issues to even get to the game here is a band aid solution.
Use a free VPN. It's some sort of routing problem, in my opinion, since I don't have the issues I mentioned above on a different connection. Therefore, I tried a VPN and it works. It is much slower, but at least it doesn't break the connection.

EDIT:
Why did this work for me? Because some major node on the route to the ESO servers has some issues, so changing my route by using a VPN helped.

Happy that worked for you, but I don't think it is the cause of most of these issues. And I'm not trying to undermine your experience, there well could be an issue with an outside node you are experiencing. BUT ZOS needs to understand the majority of the issues we are talking about have little to nothing to do with routing and 99.9999999999999999999999999999999999999% to do with their software/hardware. Don't let them blame a node or a DDOS for their failure.

My significant other and I both play and one of us will have issues while the other is not. We will be in a dungeon/IA run and one of us will have an issue of skills not firing/delayed and the other won't. Or I'm in Cyro and she is doing some questing and we have VASTLY different pings. We are both hardwired to the router.

The bold part of your statement is quite concerning because it may indeed indicate issues on the ZOS side. On the other hand, I've noticed that when I connect to ESO using one internet provider, I have connection issues regardless of the location. However, when I use another provider, I don't have any issues, even though the connection quality is much worse.

How does that fit with what you're saying? I have no idea.

It would be nice to get an official response... At least confirmation that ZOS is aware of the situation.

Mayrael · July 11

edward_frigidhands wrote: »

Mayrael wrote: »

PSA. For those who have issues to even get to the game here is a band aid solution.
Use a free VPN. It's some sort of routing problem, in my opinion, since I don't have the issues I mentioned above on a different connection. Therefore, I tried a VPN and it works. It is much slower, but at least it doesn't break the connection.

EDIT:
Why did this work for me? Because some major node on the route to the ESO servers has some issues, so changing my route by using a VPN helped.

Are you very far away from where the servers are located? I am not doubting this worked for you but I am just wondering if it corrected an issue for you that everyone may not have.

Im from Poland, so if the EU servers are in Frankfurt Germany it's pretty much close.

davidtk · July 11

Interesting,
after the last patch, the occasional Overland lags and ping spikes came back.
I don't have any disconnects or errors, but ability have quiet even 1s lag.

EU server.

Mayrael wrote: »

edward_frigidhands wrote: »

Mayrael wrote: »

PSA. For those who have issues to even get to the game here is a band aid solution.
Use a free VPN. It's some sort of routing problem, in my opinion, since I don't have the issues I mentioned above on a different connection. Therefore, I tried a VPN and it works. It is much slower, but at least it doesn't break the connection.

EDIT:
Why did this work for me? Because some major node on the route to the ESO servers has some issues, so changing my route by using a VPN helped.

Are you very far away from where the servers are located? I am not doubting this worked for you but I am just wondering if it corrected an issue for you that everyone may not have.

Im from Poland, so if the EU servers are in Frankfurt Germany it's pretty much close.

I am from close state too and I am interested if VPN will work. Must try it.

Sluggy · July 11

This game has always been weird for me with certain skills. But today I found an inordinate number of them canceling halfway through their animations. It's pretty tough to keep track of a fight when things are working as you'd expect but when you have to double or triple guess every single thing you do it becomes a frustration rather than a fun activity. This wasn't even in Cyrodiil mind you. This was just running around in overland zones and doing a little bit of IA.

VinnyGambini · July 11

The real question is: what is the official ZOS statement regarding this topic? We paid for the game, and it is unplayable.

ZOS when will you solve the problem?

Barto92 · July 11

Up. My post was closed and I was asked to reset my router which is fine but FF14, WoW, Valorant and Hearthstone have no need of me doing this.

It's 100% because of this update but I'm concerned it's for people in specific EU region. I've heard so many people complaining about lag doing trials and playing ToT that it's not normal.

galaneaeb17_ESO · July 11

Same here. I didn't have any issues with ping before, but since the patch was introduced, I almost constantly have a latency 999+ and frequent crashes. This happens right from the moment I log in. It's impossible to play. The ping only starts to drop after midnight when there are fewer people on the server.

I'm from Poland, if that matters.

Jaraal · July 11

davidtk wrote: »

Interesting,
after the last patch, the occasional Overland lags and ping spikes came back.
I don't have any disconnects or errors, but ability have quiet even 1s lag.

It's been well noted that everything slows down or problems increase on the Live server when the PTS is active.

swickelb16_ESO · July 11

Playing on PC-EU is like playing russian roulette. Each logg-in screen has a chance to boot you from the game with error "lost lobby connection". Any attempt to log back in will will with other error messages for a minimum of 2 minutes.

This morning I had to login with the same char 7 timesin a row to do crafting writs. Each time I logged in, the char (and I) was booted from the game.

This on top of sometimes having a pink > 900.

Foto1 · July 11

ZOS_Kevin wrote: »

Hi all. After chatting with the team, we're looking to gather more information from players who have been experiencing new and/or worse latency/lag spikes/rubber-banding issues in ESO since the beginning of May 2024 (when the emergent issues in this thread were initially reported.) To help us with our ongoing investigation, could you please answer the following questions?
What server/platform do you play on?

What is the nature of the issues you started experiencing or noticed got worse after the beginning of May 2024? (ex. did characters rubberband/warp, did abilities get delayed/fail to fire, etc.)

Around what time of day have you experienced the new and/or worse issues reported in this thread?

Where in-game have you experienced these issues? Please be as specific as possible (name/area of overland zone, delve, dungeon, Trial, etc.)

Have you experienced these issues outside of combat situations (in houses, for example)

Have you noticed these issues are worse during any specific times of day? If so, what times?

Have you noticed any changes/improvements as of today?

Pc, eu
Ping 999+
17:00-21:00 utc
BG, Ciro, IC, alikr desert, west weald

edward_frigidhands · July 11

Jaraal wrote: »

davidtk wrote: »

Interesting,
after the last patch, the occasional Overland lags and ping spikes came back.
I don't have any disconnects or errors, but ability have quiet even 1s lag.

It's been well noted that everything slows down or problems increase on the Live server when the PTS is active.

I wonder why then they don't just use separate hardware for the PTS

n333rs · July 11

I cannot login without the use of a vpn?????????????

manukartofanu · July 11

Is there a point in writing here? Isn't it already obvious they we're ignored?

SeaUnicorn · July 11

5 times last night this happened. I would really like to be able to play the game and raid and not wait on login screen for error #1 swap to error #2 and then error #3 be there for 30s-2m...

https://www.youtube.com/watch?v=xr-SVTq236M

Sluggy · July 11

VinnyGambini wrote: »

The real question is: what is the official ZOS statement regarding this topic? We paid for the game, and it is unplayable.

ZOS when will you solve the problem?

n333rs · July 11

while running two clients on the same pc in the same zone one account has insane ping and the other does not. how does zenimax manage this? @ZOS_Kevin

Jaraal · July 11

n333rs wrote: »

while running two clients on the same pc in the same zone one account has insane ping and the other does not. how does zenimax manage this? @ZOS_Kevin

Sounds like a sharding issue. When one instance fills, another is spun up. Players can be in the same zone, but not be able to see each other. Somehow separate instances are having differing levels of performance. But that could explain why some people have no issues, while others do.

Interesting.

mRbL · July 11

Since last patch game is unplayable due to high ping. I checked several different locations (both PvE/PvP) and my house, and ping barely goes below 300. After reaching 999+, game kicks me to main menu and I have to wait few minutes to log back. Nothing is being downloaded on the background. Stable, fiber Internet 1000 Mb/s speed connected via ethernet cable. I live in EU and I play on PC EU megaserver. Also, I just noticed that official ESO forums and ESO account website, and such, they need more time to load all the content. Feels really slow

Izanagi.Xiiib16_ESO · July 11

ZOS_Kevin wrote: »

Hi all. After chatting with the team, we're looking to gather more information from players who have been experiencing new and/or worse latency/lag spikes/rubber-banding issues in ESO since the beginning of May 2024 (when the emergent issues in this thread were initially reported.) To help us with our ongoing investigation, could you please answer the following questions?
What server/platform do you play on?

What is the nature of the issues you started experiencing or noticed got worse after the beginning of May 2024? (ex. did characters rubberband/warp, did abilities get delayed/fail to fire, etc.)

Around what time of day have you experienced the new and/or worse issues reported in this thread?

Where in-game have you experienced these issues? Please be as specific as possible (name/area of overland zone, delve, dungeon, Trial, etc.)

Have you experienced these issues outside of combat situations (in houses, for example)

Have you noticed these issues are worse during any specific times of day? If so, what times?

Have you noticed any changes/improvements as of today?

@ZOS_Kevin could you ask the team whether the server resources have decreased since the 'rebuild' update 2 years ago that happened on PC NA.

It feels like the performance has degraded to such a level that could only be 'fixed' again by another 'rebuild' or perhaps reupping higher performance options on hosting which have maybe lapsed.

twev · July 11

Jaraal wrote: »

n333rs wrote: »

while running two clients on the same pc in the same zone one account has insane ping and the other does not. how does zenimax manage this? @ZOS_Kevin

Sounds like a sharding issue. When one instance fills, another is spun up. Players can be in the same zone, but not be able to see each other. Somehow separate instances are having differing levels of performance. But that could explain why some people have no issues, while others do.

Interesting.

An issue I see with regularity when I have 2 accounts on-line, the toons will be grouped, similar ping numbers, see each other, and be standing side-by-side after a kill:
Toon #1 will be standing over the NPC ready/able to loot it.
Toon #2 will see the same NPC 20 feet away, and when toon #2 stands over the NPC that it see's (same NPC) - it can't loot it because the server gives me the msg that it's unavailable/out-of-range (yeah, I forget the exact msg phrase, but thats the idea.). But toon #2 has no NPC to loot at the foot of toon #1

Similarly, both toons can be standing at the same wayshrine (for example) and toon #1 sees toon #2 standing 20 feet from the wayshrine, while both can access the same wayshrine at the same time.
It doesn't seem to be a lag issue in these examples, because the location of the 2 toons with respect to each other never 'catches up' to synchronize their locations.

It has always been a puzzlement.

Jaraal · July 11

twev wrote: »

Jaraal wrote: »

n333rs wrote: »

while running two clients on the same pc in the same zone one account has insane ping and the other does not. how does zenimax manage this? @ZOS_Kevin

Sounds like a sharding issue. When one instance fills, another is spun up. Players can be in the same zone, but not be able to see each other. Somehow separate instances are having differing levels of performance. But that could explain why some people have no issues, while others do.

Interesting.

Similarly, both toons can be standing at the same wayshrine (for example) and toon #1 sees toon #2 standing 20 feet from the wayshrine, while both can access the same wayshrine at the same time.

That could explain the "rubberbanding" that we experience. Some players are being whipped around to catch up to the location of other players. That makes perfect sense.

Photosniper89 · July 11

Jaraal wrote: »

n333rs wrote: »

while running two clients on the same pc in the same zone one account has insane ping and the other does not. how does zenimax manage this? @ZOS_Kevin

Sounds like a sharding issue. When one instance fills, another is spun up. Players can be in the same zone, but not be able to see each other. Somehow separate instances are having differing levels of performance. But that could explain why some people have no issues, while others do.

Interesting.

Very good point here. We on to something!!!! lol (crickets)

drip_fromtheinkwell · July 11

For vis:
What server/platform do you play on?
-PC/NA

What is the nature of the issues you started experiencing or noticed got worse after the beginning of May 2024? (ex. did characters rubberband/warp, did abilities get delayed/fail to fire, etc.)
First abilities get delayed, then fail to fire, then everything stops except for me

Around what time of day have you experienced the new and/or worse issues reported in this thread?
In the Evening, Central US Timezone

Where in-game have you experienced these issues? Please be as specific as possible (name/area of overland zone, delve, dungeon, Trial, etc.)
They happen anywhere, but I've noticed it more in Cyrodiil, and when I was doing Dragonstar arena the other day. But it does happen everywhere.

Have you experienced these issues outside of combat situations (in houses, for example)
Generally if it's going to happen and it's not an internet outage, it's during combat.

Have you noticed these issues are worse during any specific times of day? If so, what times?
No time is better/worse; it happens any time of the day.

Have you noticed any changes/improvements as of today?
No