ZOS, Massive Spike in Ping/LAG in Recent Days - What Gives?

SeaUnicorn · July 6

Infinite login failed loop again. DCd in Grathwood

cyclonus11 · July 6

Having similar issues. I could not log into one character at all into Vvardenfell with the same disconnect loop. Other characters are experiencing extreme levels of lag, such as mail not appearing or other players standing still / rubberbanding, and then crashing to login screen.

PC/NA

cyclonus11 · July 6

Now I can't login to any character.

SeaUnicorn · July 6

Ported to the Scholarium and was walking towards merchant

johnjetau · July 7

For me the crashes wouldn't be so bad if I wasn't met with a stupid "Internal Server Error" message every time I try to re-log in. This is especially hard when you get kicked from cyrodiil or a trial and have to wait 15mins at least to be able to log back in.

And in the case of cyrodiil re-queue sometimes as much as a hour to get back in cause the game kicks you- for being "offline" for 15mins due to a stupid server error.

Ilythia · July 7

PC NA-STEAM

For three days now the game has been unplayable to me. I'm lucky to even log into a character, most of the time I get booted during the loading screen and get an "Unable to connect to game server. Please make sure you have a valid internet connection" warning. Usually when I managed to log my ping goes to +999 immediately, and I get booted from server with that warning.

The weird thing is that during these days I was able to play for a few minutes before the lag spikes/disconnects starts, even then my ping was not normal with lag spikes but not to an unplayable state if you only want to do some crafting/housing. ESO is the only online game where I'm having issues.

Photosniper89 · July 7

johnjetau wrote: »

For me the crashes wouldn't be so bad if I wasn't met with a stupid "Internal Server Error" message every time I try to re-log in. This is especially hard when you get kicked from cyrodiil or a trial and have to wait 15mins at least to be able to log back in.

And in the case of cyrodiil re-queue sometimes as much as a hour to get back in cause the game kicks you- for being "offline" for 15mins due to a stupid server error.

Pro tip... anytime you get disconnected do NOT under any circumstances try to login for at least a minute or even two. You have ~ 5 minutes to get back into Cyro before being kicked. If you try to log in to quick the server puts you in a 5 minute time out (error 103 or 203 cant remember). Patience will save ya ass.

Pelanora · July 8

Four_Fingers wrote: »

Pelanora wrote: »

SeaUnicorn wrote: »

Pelanora wrote: »

cptscotty wrote: »

Why is it we are being told the best way for ZOS to know of the huge glaring problem is if we, the paying customer, take time out to write reports for ZOS?

Pretty sure the best way for you guys to know the problem is by having your own paid testers play the game.

I mean...does anyone else realize that it wasn't even mentioned whether or not if the ZOS dev team is even looking into this problem? Just that the forum moderators are handing off the threads to them?

The data should tell them. What analytics do they actually run? How can a Microsoft company be bad at servers?

Server upgrade took place before acquisition by MSFT. So data center config has nothing to do with Microsoft.

But now..... they should have the resources to call on, for expertise and capacity. So I still ask it, how can a Microsoft company be bad at servers?

Software yes, hardware not so much.
They are not HP, Dell or IBM.

That's funny, they're building data centres for cloud services in my country.

James-Wayne · July 8

What server/platform do you play on?
PC NA

What is the nature of the issues you started experiencing or noticed got worse after the beginning of May 2024? (ex. did characters rubberband/warp, did abilities get delayed/fail to fire, etc.)
Abilities dont fire when clicking skill, sometimes the character animation will get stuck and once the combat catches up it will fire everything I was clicking prior but the animation stays in a stuck/frozen state till I bar swap or block... I will note this only happens in combat intensive areas where I need to weave multiple skills and Jabs is where it usually gets stuck on.

Around what time of day have you experienced the new and/or worse issues reported in this thread?
Around my prime time which is 6-8pm AWST (which I think is 6-8am EST)

Where in-game have you experienced these issues? Please be as specific as possible (name/area of overland zone, delve, dungeon, Trial, etc.)
I don't believe I have had seen it in overland zones as its not really that skill heavy for overland as one skill and they are dead anyway but definitely can happen in Dungeons, IA (I only solo here) and Trials

Have you experienced these issues outside of combat situations (in houses, for example)
No issues outside combat.

Have you noticed these issues are worse during any specific times of day? If so, what times?
Its whenever Im playing so nothing specific no

Have you noticed any changes/improvements as of today?
I had it happen on the weekend just gone while doing IA and doing the HoF trial for the endeavour which is after your post so yes

EDIT: I just wanted to point out as I'm on the other side of the world to the US Server my ping has always been terrible but for the last few months its been worse. Previously was around 290-310 but is now around 360. Last time I had terrible ping like this 380-400 but that was about 5 years ago. Dont know if latency affects the above but I feel when playing the game it affects combat.

EDIT2: Actually my ping is now 270 today which is unheard of levels of low, never seen it that low in 10 years. I will update as I play to see if it improves play.

Photosniper89 · July 8

@ZOS_Kevin Not sure if it was communicated anywhere but yesterday all of cyro was kicked and when everyone came back CP's were fully reset for some reason.

From people on other factions I talked to they also were kicked so it wasn't just one faction.

dcrush · July 8

Photosniper89 wrote: »

@ZOS_Kevin Not sure if it was communicated anywhere but yesterday all of cyro was kicked and when everyone came back CP's were fully reset for some reason.

From people on other factions I talked to they also were kicked so it wasn't just one faction.

Can confirm. PC/NA GH. Some people had their skills and/or CP reset and the scroll of Mnem was suddenly back at the temple after it got stolen.

reazea · July 8

I've gotten three BSOD errors while playing ESO in the last two days. It seems like something is going very wrong with ESO lately and it's not just lag and disconnecting issues anymore.

Photosniper89 · July 8

reazea wrote: »

I've gotten three BSOD errors while playing ESO in the last two days. It seems like something is going very wrong with ESO lately and it's not just lag and disconnecting issues anymore.

Had this happen yesterday too. There appears to be something going on where a skill or something visual happens and then the game/pc is just like... "nah we done fam".

DuckFayth · July 8

What server/platform do you play on? PC NA
What is the nature of the issues you started experiencing or noticed got worse after the beginning of May 2024? (ex. did characters rubberband/warp, did abilities get delayed/fail to fire, etc.) Cast times delaying, higher ping, and worse than usual performance in Cyro. I find myself often "caught in place" when I hit to cast a spell that doesn't even have a cast time. This has been worst on my arcanist but that may be due to my playing them more.
Around what time of day have you experienced the new and/or worse issues reported in this thread? All hours of my usual playtime, Usually after 5pm EST till around 11pm
Where in-game have you experienced these issues? Please be as specific as possible (name/area of overland zone, delve, dungeon, Trial, etc.) In West Weald, Cyrodiil and in towns with high populations
Have you experienced these issues outside of combat situations (in houses, for example) Ping yes but most of my indicator is skills casting so I can't say that it doesn't happen outside of combat with confidence
Have you noticed these issues are worse during any specific times of day? If so, what times? Certainly worse during peak NA playtimes
Have you noticed any changes/improvements as of today? Not as of 7/8

GoAvs34 · July 8

What server/platform do you play on?
-PC NA

What is the nature of the issues you started experiencing or noticed got worse after the beginning of May 2024? (ex. did characters rubberband/warp, did abilities get delayed/fail to fire, etc.)
-Delayed and fail to fire abilities, FPS lowering lining up with increased latency, desync between visual cues and actual incoming damage

Around what time of day have you experienced the new and/or worse issues reported in this thread?
-4am-6pm EST (04:00-18:00 EST)

Where in-game have you experienced these issues? Please be as specific as possible (name/area of overland zone, delve, dungeon, Trial, etc.)
-Infinite Archive

Have you experienced these issues outside of combat situations (in houses, for example)
-In the non-combat area of the archive: Interacting with the merchant, quest giver, and resetting of the archive does not register "e" button press. This has trained me to mash the e button 3-5 times very quickly before interacting with anything.

Have you noticed these issues are worse during any specific times of day? If so, what times?
Maybe between 1pm-4pm EST?

Have you noticed any changes/improvements as of today?
I have not noticed any changes in my performance one way or the other. But I also have not played as much lately. When the new PTS is up I'll be playing a lot more and i'll write down the time of day I get increases in latency.

Thanks for collecting info, good luck on the performace issues

Just_Attivi · July 9

I don't plan to keep updating here, as I stated previously, and I've been away as I was moving, BUT!!! some information you can all do with as you please.

OG Post: May 7, 2024
Todays Date: July 8, 2024
Issues: ongoing for many.

Math is scary, so I did it for you: 63 days if you count original day and today, which is over 2 months, which is more than 1/6 of a year. some videos submitted for evidence of the ongoing issues haven't even been viewed....

I havent logged into ESO since june 25th-26ish, and its been kind of nice tbh, so I cant speak of performance personally right now, but I still see discords full of complaints regarding performance, many of which match the original complaints, many from sources that I know aren't computer illiterate.

GoAvs34 · July 9

on the U43 PTS removing socketed championship points, accepting, reslotting them and accepting the changes fixed extreme fps drops in combat (down to 11 fps on the in game bar). This is also the same fix for CMX and my CMX wasn't working on PTS at that time so the two could be related.

Photosniper89 · July 9

Is zos even aware of the roll back/cp reset/mass disconnect that happened @ZOS_Kevin

edward_frigidhands · July 9

I have noticed that lag is worse since PTS servers went up.

If I recall correctly these issues began and worsened when the last PTS server and the associated copy issue happened.

Could there possibly be a link between the two @ZOS_Kevin?

Is housing both servers on the same set of machines affecting performance on retail?

goboltz · July 9

Part of the issues I feel are that when they "Upgraded" the servers, I think they also Moved them to MS Hosting because they were way more stable before & I've seen other services hosted on Azure do this "Spin up your ping" as you go until they reboot them. The Lag spike issues is also on PS NA, been lag-spike dead or kicked out of IA a few times this past week.
Either way, something Networking wise is Failing or misconfigured at the gateway, switch or routers. Maybe a load-balancer has no balance lol !

I'm the ONLY one on a 500 MB wired cable connection with less than 10 MS Latency & Jitter with NO Packet loss as tested from Cloudflare : https://speed.cloudflare.com/
The Whole thing , Router/Modem too gets power cycled monthly & Every maint. / update , The cache cleared & the Database rebuilt.

Maybe just have someone Physically verify hardware & Connections as a start ?!

edward_frigidhands · July 9

Photosniper89 wrote: »

Is zos even aware of the roll back/cp reset/mass disconnect that happened @ZOS_Kevin

I wasn't on but maybe we can provide a specific date and time for them to go check logs.

Mayrael · July 9

PC EU, same issue here. Until today everything was fine, but since this morning I am barely able to log in and finish daily endeavours. I'm getting kicked all the time and can't log in.

woe · July 9

What server/platform do you play on?
PC NA

What is the nature of the issues you started experiencing or noticed got worse after the beginning of May 2024? (ex. did characters rubberband/warp, did abilities get delayed/fail to fire, etc.)
Average ping is much higher than normal, issues with skills firing, rubberbanding, I can die in an aoe and my friend will see me in it but on my side I'm no where close

Around what time of day have you experienced the new and/or worse issues reported in this thread?
24/7

Where in-game have you experienced these issues? Please be as specific as possible (name/area of overland zone, delve, dungeon, Trial, etc.)
All parts of the game

Have you experienced these issues outside of combat situations (in houses, for example)
24/7

Have you noticed these issues are worse during any specific times of day? If so, what times?
24/7

Have you noticed any changes/improvements as of today?
No

VinnyGambini · July 9

What server/platform do you play on?
PC EU

What is the nature of the issues you started experiencing or noticed got worse after the beginning of May 2024? (ex. did characters rubberband/warp, did abilities get delayed/fail to fire, etc.)

For 2 days ping is 999 CONSTANTLY.

Around what time of day have you experienced the new and/or worse issues reported in this thread?
24/7

Where in-game have you experienced these issues? Please be as specific as possible (name/area of overland zone, delve, dungeon, Trial, etc.)
All parts of the game

Have you experienced these issues outside of combat situations (in houses, for example)
24/7

Have you noticed these issues are worse during any specific times of day? If so, what times?
24/7

Have you noticed any changes/improvements as of today?
No

VouxeTheMinotaur · July 9

I am admittedly beginning to lose interest in the game because of how long these issues have been going on with no indication as far as what is even causing the problem, just a "pending investigation" type of answer each time. it really feels like this is not one of the top priorities, it's up there, but not the top.

Can't log in for more than 30 minutes, frames are a mess, can't run any content... canceled subscription til I can actually invest more than 30 minutes of gameplay before the server kicks me out like this is a timed demo.

Have you noticed any changes/improvements as of today?
(on ALT account, PS5/NA)
rubber banded hard in a vLC trial, last boss, 15%, DC'd, can't log back in even after waiting 5 minutes.
eventually logged back in, group was already done and disbanded, loaded back in original zone and got no credit toward the whole 2 hours spent in there

what a waste of time...

KageofRLyis · July 10

What server/platform do you play on?

Steam PC NA and EU. Mainly on NA so issues bothered me more there than on EU.

What is the nature of the issues you started experiencing or noticed got worse after the beginning of May 2024? (ex. did characters rubberband/warp, did abilities get delayed/fail to fire, etc.)

Ping tends to spike up. On NA, displayed ping used to be around 120 sometimes less but now is 140/280 or in the 300s, 700s, 999+. Interacting (with crafting tables, nodes, banker) sometimes get delayed.
Loading screens taking longer. Several times, characters have rubberbanded or freeze up before continuing to move.

EU server, ping used to be around 220 but now 240ish, 300s, couple of 999+ spikes.

On either server, few times bar switching gets delayed or skills don't fire. Exiting my home or after using a way shrine, ping momentarily doubles up or more.

Lag gotten worst this past weekend on EU but not to the point of getting dropped from the server whenever I try to exit the door of my Blackwood Inn home that happened a month or two ago.

Around what time of day have you experienced the new and/or worse issues reported in this thread?

Afternoons, evenings, PDT.

Where in-game have you experienced these issues? Please be as specific as possible (name/area of overland zone, delve, dungeon, Trial, etc.)

Can happen anywhere. Happens in overland, heading from crafting area to writ turn in, arriving and exiting my homes, dungeons, and trials.

On NA, don't remember which night it was, but when in Ruins of Mazzatun, the enemies have delayed visible appearance.
Got disconnected 3 or 4 times during Halls of Fabrication on Saturday July 6 during the afternoon PDT.
Monday, July 7, around 7 PM PST, character got disconnected in the middle of doing writs in Leyawiin then got back on and had to re-pick up the writs and do them again. Other people in zone saying they got disconnected and that they had to redo stuff due to the rollback.

Past Saturday, late afternoon on the EU server helping my sister fight the Imperfect in Clockwork City, lag spike, I'm moving around but enemies aren't and then everything moves in a flash and I had died.

Have you experienced these issues outside of combat situations (in houses, for example)

Yes.

Have you noticed these issues are worse during any specific times of day? If so, what times?

Not sure. At the least it seems any nights be worst than weekend mornings.

Have you noticed any changes/improvements as of today?

No stable improvement. Sometimes seem to be okay but doesn't last.

blktauna · July 10

Lets discuss tonight (tues 10/7, PCNA) Blackreach. when I get in mt frames drop to 40. The closer I get to the party, the lower it goes. I'm trying to fight AD at Sej and its a slide show. at some points I was in the sing;e digits

Sorcs zapping everywhere and then my inputs simply stop.

Come on people

Mayrael · July 10

PSA. For those who have issues to even get to the game here is a band aid solution.
Use a free VPN. It's some sort of routing problem, in my opinion, since I don't have the issues I mentioned above on a different connection. Therefore, I tried a VPN and it works. It is much slower, but at least it doesn't break the connection.

EDIT:
Why did this work for me? Because some major node on the route to the ESO servers has some issues, so changing my route by using a VPN helped.

Katzenzunge · July 10

PC EU

After trying to log into my game, got kicked out of character selection twice.
Made it onto the game, in Skingrad.
Tried to wayshrine out, got disconnected thrice, each time with the "internal error" message.

Got in again, after 15-20 minutes, got out of Skingrad, tried to get to a WB, got stuck in the river and disconnected TWICE again after hovering around for 30 seconds.

I don't know, man. This is really, really bad.

n333rs · July 10

super high ping in zone inactive zones and super low in other inactive zones. [snip] is going on?

[edited for profanity bypass]