Issues with Daily Login Reward Day 2 For Orsinium DLC

ChocoholicCake · March 4

ChocoholicCake wrote: »

ZOS_Kevin wrote: »

Hi all, we have seen several reports on players on PC EU, PS EU, and XB EU of issues claiming the day two daily login rewards. We are aware of the issue and gathering information at this current time. We'll follow up once we have more information. Please note that it is the middle of the night currently, so we likely will not have additional updates tonight.

For those currently impacted, if you could note the following, it would help with providing our teams with added information.
Please note the following:
What platform and megaserver are you playing on?

If you claimed day one rewards?

Do you own Orsinium already?

Any additional updates?

For those on PC NA, PS NA, and XB NA, if you come across this issue once day two reset happens, please make note of that in this thread as well. Appreciate everyone's assistance as we gather information and work this out.

*Xbox NA
*I claimed Day 1 rewards
*I do not own Orsinium already
* Additional notes, on my NA account the daily rewards says Day 2 rewards are unlocked in 21 hours and has the Orsinium DLC picture on. The last day of the March daily reward log in for the 3000 Tel Var Stones has been shaded out, as if I have missed a day of logging in, which I have not done so.
*Additional note 2, My Xbox EU account was unaffected, so this is interesting to see.

I hope everyone gets their Day 2 rewards soon

Hello

Update on claiming my Orsinium daily reward on my NA account.

I managed to collect the Day 2 Orsinium DLC after the maintenance. I did claim the Day 1 reward and have logged in for the first 3 days and currently the 31st reward is still shaded out, as if I have not logged in everyday this month.

I do own Orsinium DLC but I do have ESO Plus which gives me access to the DLC (which I forgot to mention before).

Liliaana · March 4

ZOS_JessicaFolsom wrote: »

Hi everyone,

Now that maintenance is complete and the PC EU, Xbox, and PlayStation servers are back up, we'd like to hear from those of you who were unable to claim the Day 2 Daily Login Rewards yesterday, but should have. Can you claim Day 2 now? We see responses from some of you saying you can - thank you for the proactive feedback.

Regarding the final day of the month being locked out due to this issue, we are discussing options for those who should have qualified and will let you know (hopefully later today - if not, tomorrow.)

Thank you for your patience, all. We appreciate it.

Was unable to claim day 2 day on march 2nd and 3rd before maintenance. Didn’t have time to check post maintenance until now and it’s worked. Last day still greyed out (day 30 but shouldn’t it be day 31?)

agelonestar · March 4

ZOS_JessicaFolsom wrote: »

furin wrote: »

Maybe you can just exchange the day 31 reward with the day 25 or day 24 reward. People are upset because the day 31 reward is of some value (3000 Tel'Var is two complete rounds of IC dailies plus some from kills, for an average player who's not that interested in IC) but I guess nobody would care about if they lose some buff food or some poisons.

Yep, we totally get it. That's an interesting solution idea! We'll pass that along.

For anyone following this thread, in talking with the team this morning they may like a little more time to talk through solutions for that last-day reward (like the one suggested here) so that it's the best it can be. For that reason, it's likely we'll have that info for everyone a little later than tomorrow, like I originally said. We will keep an eye on this thread today, though, and let you know as soon as we've decided on the solution for those of you locked out of that last-day reward.

I appreciate that changing this month's rewards might be problematic and have the potential to lead to more issues. You could just add the missing TV into Day One for next month? That would be a cool gesture, always appreciating that it was the final day on the schedule and my guess is that few people log every day.

Seraphayel · March 4

ZOS_JessicaFolsom wrote: »

Seraphayel wrote: »

The issue is not resolved when PS4/5 on EU server are still locked out of the Day 2 (and subsequently Day 3) reward... none of the workarounds worked so far.

Hey @Seraphayel, just to make sure we understand, did you claim Day 1 on March 1, then couldn't claim Day 2 yesterday (March 2) due to the issue and still cannot claim the Day 2 reward after today's maintenance? If that's the case, may we get your UserID/PSN ID?

Okay, I’ve got an update on this:

I could claim March 2 today on March 4. I cannot claim March 3 or March 4 today on March 4. I’m locked out of the last two rewards.

Bigmatt2 · March 4

Wife's account still can't claim daily rewards passed the March 1st reward and it's now March 4th at 7:32am. There is no longer even a cool down timer on the rewards.

Fargrave trick never worked for her.

Xbox NA

reefjunkie · March 4

Unable to claim day 2, did not know about / attempt port to DLC zone to claim, March 31st reward locked. Claimed day 2 (Orsinium) on day 3, March 31st still locked. Ported to DLC zone, looked at rewards, March 31st still locked.

Wife's account actions were the same and shows same. - Day 2 claimed on day 3, March 31st locked.

XBox/NA for both

Vicious1915 · March 4

I encountered this same issue Saturday March 2 where I could not obtain Orsinium (I have ESO+, the daily reward screen did not pop and my Orsinium reward had a 20 hour timer); the next day, March 3 I I still could not obtain, but today, March 4, I can. However, I'm now locked out of rewards for the two days this issue persisted.

Izanagi.Xiiib16_ESO · March 4

@ZOS_JessicaFolsom

Perhaps you can also feedback to the team to consider just making a 'weekly' reward to avert such issues in future. You don't need to make players feel forced to log in to collect a reward or face FOMO to have players playing your game. same with Dailies, would be great if they could stack up for a week similar to how rested xp gathers over 10 days.

argases · March 4

Xbox Eu. Already had orsinium. Claimed day 1 but 3rd day in a row unable to claim any daily reward.

molleafauss · March 4

Update on my side - Orsinium could be claimed yesterday (march 3).
Of course today still can only claim the reward for march 3 - march 4 reward is still "6 hrs" away - it's 20:56 GMT.
Rollover for daily looks happening at 3am GMT instead of midnight GMT
Seems like a reward was requiring 51 hours (24+24+3) making all rewards slip off of a day?

mate_1146 · March 4

What platform and megaserver are you playing on? - PC EU
If you claimed day one rewards? - Yes, claimed on 1st of March.
Do you own Orsinium already? - Yes. ESO+ sub too.
Any additional updates? - I could claim on the 3rd of March but the last item is now greyed out.

katal33 · March 4

So how are we going to get the day that was missed because of this bug?

Perssefone · March 4

Jugamos en PC
No teníamos el DLC
Sí reclamamos el día 1 la primera recompensa.

Mi novio y yo reclamamos la recompensa del día 1 el día 1, la recompensa del día dos no pudimos canjearla porque se reinició el tiempo, y la obtuvimos el día 3. La recompensa del día 31 sale bloqueada y pone que no podré obtenerla.

reddevil8611 · March 4

Hello, my Daily Rewards are still stuck. I've claimed the Day 1 Rewards but everything since then can't be claimed and there are no timers on the rewards anymore. Last two rewards are locked.

What platform and megaserver are you playing on? - XBOX NA
If you claimed day one rewards? - Yes, claimed on 1st of March.
Do you own Orsinium already? - No
Do you have ESO+? - Yes
Any additional updates? - Nothing changed since Day 1 reward has been claimed. Unable to claim Day 2, Day 3 and Day 4 rewards. There is no timer.

5th March - I was able to claim the 2nd Day reward this morning when I logged in and there is now a timer on the 3rd reward.

GothicButcher · March 4

What platform and megaserver are you playing on? PC NA
If you claimed day one rewards? Yes, claimed on March 1
Do you own Orsinium already? No, but I do have ESO +
Any additional updates? Was able to claim Orsinium on March 3 but now March 31 is locked.

FrivolousHail73 · March 4

Previously unable to claim the day 2 reward on 2 March, and the last day (31) is grey as though I missed a day.

PC - Steam - EU server
Day one reward claimed on 1 March.
Already owned Orsinium, do not have ESO plus.

I have now been able to claim the Orsinium DLC on 3 March, and have been fine claiming the reward for 4 March - the only issue is that the final reward is still grey as though I missed a day.

AuthenticVIP · March 5

ZOS_JessicaFolsom wrote: »

furin wrote: »

Maybe you can just exchange the day 31 reward with the day 25 or day 24 reward. People are upset because the day 31 reward is of some value (3000 Tel'Var is two complete rounds of IC dailies plus some from kills, for an average player who's not that interested in IC) but I guess nobody would care about if they lose some buff food or some poisons.

Yep, we totally get it. That's an interesting solution idea! We'll pass that along.

For anyone following this thread, in talking with the team this morning they may like a little more time to talk through solutions for that last-day reward (like the one suggested here) so that it's the best it can be. For that reason, it's likely we'll have that info for everyone a little later than tomorrow, like I originally said. We will keep an eye on this thread today, though, and let you know as soon as we've decided on the solution for those of you locked out of that last-day reward.

Or maybe just in-game mail ESO+ Members the 3000 Tel Var Stones that are locked on Day 31. I'm not sure if it is possible for the team see at their end, but a possible solution for those that still have it locked out. Thanks everyone on the ESO TEAM for your hard work and dedication in advance. Always appreciated!

Kehldor · March 5

Konnte mich erst heute fürs Forum freischalten lassen, habe seit 02.03.2024 auf die E-Mail gewartet.

For those currently impacted, if you could note the following, it would help with providing our teams with added information.
Please note the following:

What platform and megaserver are you playing on?
PC Windows
If you claimed day one rewards?
All claimed day 1
Do you own Orsinium already?
Orsinium owned on ESO+ accounts only

HSM2802 · March 5

Hello, my Daily Rewards are also still stuck. I've claimed the Day 1 Rewards but everything since then can't be claimed and there are no timers on the rewards anymore. Last three rewards are locked.

What platform and megaserver are you playing on? - PS5 Europe
If you claimed day one rewards? - Yes, claimed on 1st of March.
Do you own Orsinium already? - No
Do you have ESO+? - Yes
Any additional updates? - Nothing changed since Day 1 reward has been claimed. Unable to claim the following rewards. There is no timer.

Bigmatt2 · March 5

This is not the best look ZOS in regards to the 10 year anniversary month.

It's now day 4 into the saga that is the daily rewards.

Wife's account still can not collect the daily rewards (Raistlin 7513). There isn't even a cooldown on the rewards anymore.

Her account is on Xbox NA.

Yesterday she received an email to her bug report that said it was fixed; however, it's not fixed.

fizl101 · March 5

Bigmatt2 wrote: »

This is not the best look ZOS in regards to the 10 year anniversary month.

It's now day 4 into the saga that is the daily rewards.

Wife's account still can not collect the daily rewards (Raistlin 7513). There isn't even a cooldown on the rewards anymore.

Her account is on Xbox NA.

Yesterday she received an email to her bug report that said it was fixed; however, it's not fixed.

Has she tried clearing her app save data (not the game) from her machine? It will require some settings to be reset like brightness etc

Morgy · March 5

Hello,

I am still unable to collect the daily rewards for four days straight.

What platform and megaserver are you playing on? Xbox EU
If you claimed day one rewards? Yes
Do you own Orsinium already? I don't think so. Only because of ESO Plus.
Any additional updates? I am also encountering an UI issue:

Bigmatt2 · March 5

fizl101 wrote: »

Bigmatt2 wrote: »

This is not the best look ZOS in regards to the 10 year anniversary month.

It's now day 4 into the saga that is the daily rewards.

Wife's account still can not collect the daily rewards (Raistlin 7513). There isn't even a cooldown on the rewards anymore.

Her account is on Xbox NA.

Yesterday she received an email to her bug report that said it was fixed; however, it's not fixed.

Has she tried clearing her app save data (not the game) from her machine? It will require some settings to be reset like brightness etc

Yes, we tried that this morning with no results. As a last ditch effort, we cleared the cache just now 10:00 CST. That worked and was able to collect the day 2 rewards.

Is she out of luck then for the rewards she will miss at the end of the month because of this issue?

Lakis · March 5

PC/EU
Didn't owned Orsinium.
Claimed day 1.
Fixed after maintenance.
But last day is locked

Flawsome94 · March 5

What platform and megaserver are you playing on? - PC EU
If you claimed day one rewards? - Yes, on 1st of March.
Do you own Orsinium already? - Yes.
Any additional updates? - I could claim on the 3rd of March but the last item is now greyed out.

TaSheen · March 5

Bigmatt2 wrote: »

fizl101 wrote: »

Bigmatt2 wrote: »

This is not the best look ZOS in regards to the 10 year anniversary month.

It's now day 4 into the saga that is the daily rewards.

Wife's account still can not collect the daily rewards (Raistlin 7513). There isn't even a cooldown on the rewards anymore.

Her account is on Xbox NA.

Yesterday she received an email to her bug report that said it was fixed; however, it's not fixed.

Has she tried clearing her app save data (not the game) from her machine? It will require some settings to be reset like brightness etc

Yes, we tried that this morning with no results. As a last ditch effort, we cleared the cache just now 10:00 CST. That worked and was able to collect the day 2 rewards.

Is she out of luck then for the rewards she will miss at the end of the month because of this issue?

They're still working on what to do for those who are locked out of days at the end of the month. There's a post from @ZOS_JessicaFolsom in this thread somewhere addressing that.

Drahkir1467 · March 5

PC EU
Claimed day 1
Already own Orsinium
Since been able to claim day 2 (could have at least given something to us that bought it though) but now have two greyed out at the end of the month

TaSheen · March 5

https://forums.elderscrollsonline.com/en/discussion/comment/8058738/#Comment_8058738

https://forums.elderscrollsonline.com/en/discussion/comment/8059256/#Comment_8059256

https://forums.elderscrollsonline.com/en/discussion/comment/8059275/#Comment_8059275

https://forums.elderscrollsonline.com/en/discussion/comment/8059295/#Comment_8059295

https://forums.elderscrollsonline.com/en/discussion/comment/8059301/#Comment_8059301

https://forums.elderscrollsonline.com/en/discussion/comment/8059359/#Comment_8059359

Those are Jessica's statements regarding compensation for the last day(s) being (currently) unclaimable.

ob1ken0bi · March 6

PS NA
I think it eventually gave me the DLC but now my March rewards shows 30 days worth (not 31) and last day is locked
I have signed in every day for the last 3 years

Guysheeda_1 · March 6

I've been playing this game since pre-release 10 years ago and have seen a lot of problems and never complained.
ESO Plus since it came out.
I've played EVERY Elder Scroll game including the buggiest, Daggerfall.
I play ESO at least an hour a day and play one character who I've faithfully gotten to 2100.
Went through the huge nerf of damage where I was doing close to 40k to where I am doing under 20k now. Dealt with it.
The whole only 4 Champion points at a time system. Dealt with it.
The lack of a class change token.
All the stupid cosmetic rewards and repetition of crap I don't need. Dealt with it.

Of all the dumb and useless things I've dealt with as a loyal customer, this has to be the dumbest.

What platform and megaserver are you playing on? XBox NA
If you claimed day one rewards? Yes, always do. I play everyday.
Do you own Orsinium already? Yes
Any additional updates? Was able to claim Orsinium on 3rd day, but will not be able to claim last day rewards.