Game won't launch on Mac since update.

Maxamoo

Is anyone else having a problem with the game not launching since this morning's update? Any advice extremely appreciated!

ZOS_GinaBruno

Just confirming we didn't make any changes that would affect Mac in this update. Are you getting any specific error message?

Maxamoo

Doesn't even get that far. I updated the launcher this morning. Now I press play, it starts to launch and then fails and goes back to launcher. Have updated my system and repaired launcher, but same thing still happens.

Thanks you so much for the quick response!

ZOS_GinaBruno

Hmm, I would suggest submitting a ticket with our Support team - if you haven't done so already - so they can help troubleshoot with you.

Maxamoo

I did, thanks so much!

simeion

Same issue here, window opens for game to start after hitting launch and crashes.

Bo0137

Hi! Just wanted to say this is also occurring on my M2 Macbook Air. Click launch -> the window opens (black) -> crashes.
I will post a screenshot of the error here

Bo0137

Maxamoo

Some comfort in knowing I am not alone!!!

Midni

I am also experiencing the exact same issue. I am currently running the tests on the game consultant for submitting the ticket. Not sure if it's supposed to be like that while it's running in the background, but the windows for the launcher and for the game consultant now seem to be unresponsive.

ZOS_GinaBruno

Thanks, everyone! Just confirming we've seen the additional reports and are investigating.

Maxamoo

Thanks so much for the quick replies!

Bo0137

Midni wrote: »

I am also experiencing the exact same issue. I am currently running the tests on the game consultant for submitting the ticket. Not sure if it's supposed to be like that while it's running in the background, but the windows for the launcher and for the game consultant now seem to be unresponsive.

Same! The windows are indeed unresponsive (Mac's rainbow ball thing keeps spinning forever and the force shutdown tab says they are not responding). Thus, I didn't send a Game Consultant file to my Ticket - only the Mac default error .txt file.

shaunculwell

Same here...can't log into the game on M1 MacBook Pro after today's update

Midni

Bo0137 wrote: »

Same! The windows are indeed unresponsive (Mac's rainbow ball thing keeps spinning forever and the force shutdown tab says they are not responding). Thus, I didn't send a Game Consultant file to my Ticket - only the Mac default error .txt file.

Thanks! I eventually sent in the Report.txt I got after following the instructions from here: https://help.elderscrollsonline.com/app/answers/detail/a_id/30919 (HOW DO I SUBMIT MY MAC'S SYSTEM INFORMATION FOR THE ELDER SCROLLS ONLINE CUSTOMER SUPPORT?) Maybe I should have sent the error txt file too. Either way, this takes me back a bit to when the game launched officially. I think I ran into a similar issue then too.

Maxamoo wrote: »

Thanks so much for the quick replies!

Hear hear! Thanks also for your post!

ZOS_GinaBruno

Could everyone let us know what type of Mac you are currently running, please?

shaunculwell

M1 MacBook Pro running 12.5.1

Maxamoo

MacBook Pro, 14 inch, 2021 Apple M1 Pro Chip

ZOS_GinaBruno

Are these the same machines you've been using prior to this update?

shaunculwell

Yes ma'am...worked just fine last night

Midni

MacBook Pro, 14 inch, 2021 Apple M1 Pro Chip

ZOS_GinaBruno wrote: »

Are these the same machines you've been using prior to this update?

Yup

Maxamoo

Yes, was running beautifully last night.

ZOS_GinaBruno

Thanks for the additional info, everyone. We mentioned this back in 2020, but ESO currently only runs on Intel-based Macs and is no longer officially supported on ARM-based Macs. If you are running a Mac with a Silicon chip, this falls under it being ARM-based and unfortunately, you will be unable to launch ESO which is likely the issue you are running into here. You can find more information about this change in this article along with some potential workarounds. In the event you are running an Intel-based Mac and are running into these issues, though, please let us know and we will continue to investigate.

shaunculwell

So, what does this mean? We have to run it through Stadia now? It just worked last night! Are you guys not going to let us play on our macs anymore?

shaunculwell

I just renewed a 6-month subscription to ESO plus and now I can't use what worked just fine last night?

Bo0137

ZOS_GinaBruno wrote: »

Thanks for the additional info, everyone. We mentioned this back in 2020, but ESO currently only runs on Intel-based Macs and is no longer officially supported on ARM-based Macs. If you are running a Mac with a Silicon chip, this falls under it being ARM-based and unfortunately, you will be unable to launch ESO which is likely the issue you are running into here. You can find more information about this change in this article along with some potential workarounds. In the event you are running an Intel-based Mac and are running into these issues, though, please let us know and we will continue to investigate.

I'm also on a sillicon Macbook. However, it's been working perfectly until today. @Gina, could you confirm today's update terminates ESO's support on sillicon Macs OR what you are saying is Zenimax doesn't offer solutions to problems related to sillicon Macs?

I was aware of the news you quoted but then up until today it would work 100% good. There must be something related to this specific update...

Maxamoo

This is highly distressing news. I started playing in early 2022 and had now idea about the ARM-based Mac policy, and do not recall any of that information being clearly provided when I purchased the game. Running on Stadia is no where near the same game experience. The suggestion to just access our accounts on an Intel based system are somewhat insulting, as I am sure we would be doing that if it was an option.

I find it difficult to comprehend how it is not possible to be able to play a game I love yesterday and not today. Is there no possible work around?

Bo0137

Maxamoo wrote: »

This is highly distressing news. I started playing in early 2022 and had now idea about the ARM-based Mac policy, and do not recall any of that information being clearly provided when I purchased the game. Running on Stadia is no where near the same game experience. The suggestion to just access our accounts on an Intel based system are somewhat insulting, as I am sure we would be doing that if it was an option.

I find it difficult to comprehend how it is not possible to be able to play a game I love yesterday and not today. Is there no possible work around?

The most crucial thing is: Macs with a silicon chip should be able to run ESO and they actually DID, as stated several times in this same thread. Based on my little knowledge on Macs, the silicon Macs natively run an "emulator" called Rosetta, which allows the new machines to understand Intel-era software. The experience you and I and everyone else with a M1 or M2 had this past week (which was 100% good) was most likely ran on Rosetta.

Therefore, it's hard to believe it suddenly stopped working. UNLESS, Zenimax has somehow terminated all support to this method, which I strongly believe is impossible to be done since it won't depend on them.

This is why I asked Gina if that's the case.

Yes, ESO isn't supported on silicon Macs natively. HOWEVER, it is (or at least was) supported through a very easy way, Rosetta.

I need to know wether Zenimax did something to impede this method in this update OR they simply won't bother solving problems related to silicon Macs (which is comprehensible).

shaunculwell

This is unacceptable and you are about to *** off a lot of your player base...this worked just fine last night and has just now become broken with this most recent update. I find it VERY hard to believe that the entire internal architecture dependency just now kicked in with a single update. If all you can do is point us in the direction of a buried article from 2020 and not have it anywhere in the launcher or as a message that CONSTANTLY comes up every time we launch the game, then you are not the company that I have loved and lauded to all of my friends for years now. I sincerely hope this is not your official stance on this, as all newer Macs are going to have ARM technology moving forward and Intel-based Macs are quickly becoming obsolete.

Are you seriously wanting to alienate your entire Mac community who, although Intel-based Macs are able to run it NOW, won't be able to when the technology becomes increasingly obsolete with each passing year.

ningauble_7b14_ESO

Disappointing news, but not completely unexpected. For those of you looking for an alternate way to run the game, I just copied over a Windows client install into Parallels 18, and with slightly lower settings than I was using with the Mac Client, I am getting close to playable fps at 5120x1440, High Settings with FSR set to Quality on an M1 Max 14" MBPro. Assuming ZoS isn't upset about it being run in a VM, its another option other than Stadia.

shaunculwell

They're gonna have to do some kind of workaround for us...they can't alienate all mac users from this point forward. I just dropped $100 on a subscription and I bought crowns while on sale and now I can't even play and I doubt I'm anywhere near alone on this.