Maintenance for the week of December 23:
• NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
• NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
(really) Server is up PC NA
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Alinhbo_Tyaka✭✭✭✭✭
✭✭Alinhbo_Tyaka wrote: »
I get the feeling no thought is being put into the time estimates. The way they are always two hours makes me think someone asks how much longer and the response is a couple of more hours. I'd rather they say they are still trying to determine the problem with no estimate for now or we will provide updates as tot eh status on the hour even if it nothing more than no change.
No, can almost guarantee they are putting thought into it. The problem with providing accurate time estimates can be found in understanding the difficulty of troubleshooting complex systems.
https://www.youtube.com/watch?v=dPFw2ckWZyY
I had over 30 years of architecture and design in mainframe operating systems and communications stacks. I am well aware of complex problem determination and went through it often through my career. We are not talking about an estimate that was given of let's say 1 PM and at 1 o'clock they say it will take another 20 - 30 minutes. We are talking of missing the target 4 times for a period of 8 hours which tells me they are throwing out numbers to keep people off their backs. ZOS would be much better off updating us where they are in problem diagnosis stages rather than throwing out times. Once they know what the problem is and how they will resolve it they should be able to calculate a somewhat reliable up time estimate that they can actually make.9 -
Iselin✭✭✭✭✭
✭✭✭Lady_Titania wrote: »Are we going to receive compensation for this 12 hour delay on NA PC?
Probably. You get an XP scroll and you get an XP scroll... everybody gets an XP scroll!7 -
OhDraw✭✭✭LonePirate wrote: »These repeated extensions tell me they have no idea how much longer it will be, provided they even know what’s wrong.
Given that PC-NA just had a hardware upgrade, and PC-EU did not, I suspect this is one of those really miserable hardware+software+data issues where database shards are de-synchronizing for no apparent reason.
Troubleshooting these is a nightmare, especially when everything's working fine on OTHER systems (PTS and EU.)
(I did tech support for corporate software back in the pre-cloud days, back when these things were 1/100th the size. SO MISERABLE.)6 -
Crismac✭✭✭
I agree, I did the same in that game. Most weren't happy about it, but it is going on for 13 years now.0 -
BergisMacBride✭✭✭✭✭Not sure when ZOS has to cross the rubicon to restore from a backup, but the longer this goes on seems to increase its chances.
I certainly would like a post-mortem from Matt on what went wrong today and caused the back-end implosion. I know they’re doing everything they can to get it corrected, but days like today only serve to decrease our confidence in them further. I always have low expectations on patch days, usually just wanting to get the addons squared away and do daily writs. If this keeps up, even those won’t be possible.1 -
Tornaad✭✭✭✭✭
✭LonePirate wrote: »These repeated extensions tell me they have no idea how much longer it will be, provided they even know what’s wrong.
Given that PC-NA just had a hardware upgrade, and PC-EU did not, I suspect this is one of those really miserable hardware+software+data issues where database shards are de-synchronizing for no apparent reason.
Troubleshooting these is a nightmare, especially when everything's working fine on OTHER systems (PTS and EU.)
(I did tech support for corporate software back in the pre-cloud days, back when these things were 1/100th the size. SO MISERABLE.)
I didn't have the technical experience to name something specific, but I was thinking it was something like this.SkaraMinoc wrote: »Blackwood was such a smooth launch. On time and great performance on Day 1.
I wonder what happened with High Isle.
They changed the hardware in the data center. The only server that is having problems is the one connected to the data center hardware they replaced. So, most likely something small was missed in the replacement that just got discovered with the update. See my earlier linked video giving an insight into complex systems.
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Poncho28✭✭✭
Poncho-Dovahkiin (Defilers of Molag Bal, Lost Souls of Tamriel, Rebellious Spirit, Greatest of all Time)9 -
ibrac_ESO✭✭LonePirate wrote: »These repeated extensions tell me they have no idea how much longer it will be, provided they even know what’s wrong.
They said it's a Database Issue.
With a new release, there are massive updates to the production database for all the new items, quests, zones, NPC's etc that have to be added as well as all the fields for each player to track their interactions with them.
If something went wrong with the database upgrade, they could be rolling it back, maybe restoring it from pre upgrade, figuring out what happened, changing and testing the code and then trying to upgrade the database again. Each step could take over an hour, if it goes well. I'm surprised they thought they could fix it fast and keep sending out these two hour updates. I wouldn't be surprised if the Dev's were saying "Order more caffeine, its going to be a long night!"
Once I heard "Database" I figured we'd be lucky to play today.
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Tornaad✭✭✭✭✭
✭barney2525 wrote: »Heading for 7pm EST.
Can I hear 9pm ?
Anyone? Anyone ?
karthrag_inak wrote: »Ah, Khajiit has 7pm...how about 9 pm? Does khajiit hear 9 pm? Come one, come all to the auction of frustration.
About now, I am setting personal expectations for 10 pm next Tuesday, then I can't possibly be disappointed.
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wheel of fortune and jeopardy w/dinner tonight instead of teso.
maybe some laundry while i'm watching. BIG MONEY!!
then some medicinal before a pre-bedtime nap.
then some medicinal before bed.
and because of my age, several trips to the bathroom over the course of the night.
Thank you.You've had nature explained to you and you're bored with it, you've had the living body explained to you and you're bored with it, you've had the universe explained to you and you're bored with it, so now you want cheap thrills and, like, plenty of them....
-Johnny3 -
Xenite✭✭✭Great launch to a new expansion.
This is starting to become a far to regular occurrence.....0 -
KitsuneShoujo✭✭✭wenchmore420b14_ESO wrote: »ZoS wants to surprise us with a brand new character creation addition.
Get a peak of it here. Enjoy!! Lmao!!
https://www.youtube.com/watch?v=PgowBLb4sKw&list=PLgAMhJBJInPdFMVCMfT-N_OEeaUK9YLuH&index=114&t=2s
haha, protein-folding - that got it for me - lol. Takes ages to compute, bring a supercomputer.
OMG I love the Onion youtube channel! I didn't know they were making new stuff.
"If your character has any anatomical flaws they could die!" lol
Also My NEXT near-miss prediction for the next extension will be 9pm!Edited by KitsuneShoujo on June 6, 2022 9:58PM0 -
Tornaad✭✭✭✭✭
✭I am looking forward to the letter @ZOS_MattFiror will likely be posting after this mess. I suspect it will be wonderfully informative, and that he might even be working on it right now.3 -
wenchmore420b14_ESO✭✭✭✭✭
✭✭✭KitsuneShoujo wrote: »wenchmore420b14_ESO wrote: »ZoS wants to surprise us with a brand new character creation addition.
Get a peak of it here. Enjoy!! Lmao!!https://www.youtube.com/watch?v=PgowBLb4sKw&list=PLgAMhJBJInPdFMVCMfT-N_OEeaUK9YLuH&index=114&t=2s
haha, protein-folding - that got it for me - lol. Takes ages to compute, bring a supercomputer.
OMG I love the Onion youtube channel! I didn't know they were making new stuff.
Actually this is from ESO launch, but I thought we all needed a little laugh while waiting on servers...
Drakon Koryn~Oryndill, Rogue~Mage,- CP ~Doesn't matter any more
NA / PC Beta Member since Nov 2013
GM~Conclave-of-Shadows, EP Social Guild, ~Proud member of: The Wandering Merchants, Phoenix Rising, Imperial Trade Union & Celestials of Nirn
Sister Guilds with: Coroner's Report, Children of Skyrim, Sunshine Daydream, Tamriel Fisheries, Knights Arcanum and more
"Not All Who Wander are Lost"
#MOREHOUSINGSLOTS“When the people that can make the company more successful are sales and marketing people, they end up running the companies. The product people get driven out of the decision making forums, and the companies forget what it means to make great products.”
_Steve Jobs (The Lost Interview)1 -
SilverBride✭✭✭✭✭
✭✭✭✭✭When I used to play Ultima Online, if our server went down a group of us would go to another server, create a character with a long beard named Bob, dress him in underwear and a cape and attack players as they left town. We actually managed to kill a player once.PCNA2 -
Aehallh✭✭✭What I think is nice is being thanked for my continued patience. Well if they could just hear what I'm yelling at them.....................3
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shadyjane62✭✭✭✭✭
✭✭✭On WoW we used to go another server and make Level one gnomes and march to Westfall to attack Hogger.2 -
K9002✭✭✭✭✭I expected it to be unplayable today, but now I'm worried it might be barely playable for the next week or longer, like U33. Guild traders also flip tomorrow and not all guild leaders made their bids yet.0 -
Holycannoli✭✭✭✭✭
✭✭Wow until 7?
Something screwed up BAD. I want to be a fly on wall listening to these techs dealing with it right now lol.
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Nulami✭✭✭I expected it to be unplayable today, but now I'm worried it might be barely playable for the next week or longer, like U33. Guild traders also flip tomorrow and not all guild leaders made their bids yet.
I expect emergency downtime tomorrow that will last most of the day. But NA only for the majority of it.0 -
Tornaad✭✭✭✭✭
✭SilverBride wrote: »When I used to play Ultima Online, if our server went down a group of us would go to another server, create a character with a long beard named Bob, dress him in underwear and a cape and attack players as they left town. We actually managed to kill a player once.
lol
That is funny and almost makes me want to go create a throw away character on the EU server.2 -
Redguards_Revenge✭✭✭✭I just finished playing "find the wireless mouse" which was wedged between my bed and inside a row of hangers I didn't bother moving...ahh 2 hours well spent. Cleaned up the room while searching.1 -
Nulami✭✭✭Holycannoli wrote: »Wow until 7?
Something screwed up BAD. I want to be a fly on wall listening to these techs dealing with it right now lol.
ESO is now a Microsoft product. Should "stabilize" when Service Pack 1 releases....0 -
SilverBride✭✭✭✭✭
✭✭✭✭✭SilverBride wrote: »When I used to play Ultima Online, if our server went down a group of us would go to another server, create a character with a long beard named Bob, dress him in underwear and a cape and attack players as they left town. We actually managed to kill a player once.
lol
That is funny and almost makes me want to go create a throw away character on the EU server.
I thought about that too. hahaPCNA0 -
KitsuneShoujo✭✭✭shadyjane62 wrote: »On WoW we used to go another server and make Level one gnomes and march to Westfall to attack Hogger.
I remember that... or the gnome trains to Ogrimarr. Those were the days.0
This discussion has been closed.