Upcoming PC NA Datacenter Hardware Replacement

Elsonso

Xinihp wrote: »

Is this exclusive to the server performance improvements that have been promised/talked about for a few years now? If the plan is to eventually upgrade the servers to address performance issues, does buying new hardware of the same tier as the old before it breaks from age mean that there will not be an additional purchase of HIGHER tier hardware to improve performance in the future?

Or is that something that is still planned separate from the hardware you are currently installing (which will not improve performance)?

Performance is being addressed by a rewrite of some of the server code.
Reliability is being addressed be replacing the hardware in their datacenter.
Just the messenger.

Khami

FlopsyPrince wrote: »

Pyr0xyrecuprotite wrote: »

thejadefalcon wrote: »

Can we ask why you're doing PC NA first, when PC EU historically has, by far, the most problems? Particularly with unplanned maintenance, which you say this will help to solve?

keep in mind that the EU players were originally hosted on the PC/NA servers at launch in 2014, and only got a separate server setup quite a few months later (after a lot of performance complaints). That is, the EU servers are of about 2 years more recent vintage than the NA server hardware. I'm sure that ZoS is aware of needing to refresh them, but it hasn't been quite as urgent as for the NA servers. It gets REALLY hard to source compatible spare parts on 10-year old hardware (or anything more than 5 years old I suppose).

It is possible they were doing lots of system-specific things in code, but normally updating hardware is not this hard.

They better consider that before they fall into failure because of needing that really old hardware!

Hardware is yes, easy to flip, but software doesn't always corporate full with new hardware.

ElfFromSpace

xXSilverDragonXx wrote: »

Just dawned on me this is a really good time to screw around on the PTS.

I started downloading it at noon. Still loading. LOL

Merenwen_812

xXSilverDragonXx wrote: »

Just dawned on me this is a really good time to screw around on the PTS.

good idea, except I deleted it and need to redownload
so the PTS can be played when the NA is down? I may go ahead and attempt it, never know might download faster than they can come back up xD

catdancer1_ESO

my big question is about the daily rewards. this will mess up the end-of-month reward, right?

markulrich1966

xXSilverDragonXx wrote: »

As much as I would like to be playing right now, I'm thrilled they are doing this updating and I truly hope we notice a very desirable improvement ASAP. Load screens had still been really long and watching my latency hit the red randomly or seeing sudden bouts of lag and freezing here and there was a bit disconcerting.

no, it is no performance upgrade.

From the first message:

"This will not result in any appreciable performance gain in-game, but it will result in a more reliable service overall that needs fewer unplanned maintenances."

They just reduce maintenance time in future and reduce the danger of incidents due to outdated and meanwhile potentially unsupported hardware. This was overdue, in the large telco where I work a server from 2012 would be classified as security risk, we aim to replace after 4 years already.

fgoron2000

catdancer1_ESO wrote: »

my big question is about the daily rewards. this will mess up the end-of-month reward, right?

Not necessarily. If you picked it up last evening after the reset at 7pm ET (or is it 8pm? I forget) then you wouldn't even have the next reward offered until after tonight's reset anyway. And if you didn't get it last evening, it depends on how close they come to the 6pm ET estimate. If they get it up and running before 7pm (8pm?) then you can still get the reward before it resets again.

Jaraal

VoidCommander wrote: »

How late is the maintenance expected to last on the 3rd (today, PST)?

Don't worry, they probably sent someone to Home Depot to pick up an extension cord and some electrical tape, but he's stuck in traffic right now. Should be back soon!

chrisfeng

catdancer1_ESO wrote: »

my big question is about the daily rewards. this will mess up the end-of-month reward, right?

I am guessing if server won't be up by 6, they will provide two login reward at the same time tomorrow.

Epona222

fgoron2000 wrote: »

catdancer1_ESO wrote: »

my big question is about the daily rewards. this will mess up the end-of-month reward, right?

Not necessarily. If you picked it up last evening after the reset at 7pm ET (or is it 8pm? I forget) then you wouldn't even have the next reward offered until after tonight's reset anyway. And if you didn't get it last evening, it depends on how close they come to the 6pm ET estimate. If they get it up and running before 7pm (8pm?) then you can still get the reward before it resets again.

A lot depends on timezones too, some people who play on the NA server are asleep or at work when daily login rewards reset, meaning they are more likely to miss out due to a long downtime.

Firey_Hellhound

catdancer1_ESO wrote: »

my big question is about the daily rewards. this will mess up the end-of-month reward, right?

For me it certainly will mess it up sadly as it went down 30 mins after I got up, and likely will come up after I have gone to bed. One issue of not being the US but hey, its not the end of the world (yet) although the 5000 AP would be welcomed!

I feel sure the improvements will be worth it in the long run.

TechMaybeHic

Jaraal wrote: »

VoidCommander wrote: »

How late is the maintenance expected to last on the 3rd (today, PST)?

Don't worry, they probably sent someone to Home Depot to pick up an extension cord and some electrical tape, but he's stuck in traffic right now. Should be back soon!

They are in part of that nasty traffic area there, right? Could take a while. Its rush hour

StShoot

Gaeliannas wrote: »

I am very curious how you can upgrade from 2012 hardware to 2022 and not get a performance increase? Regardless of how bad your code it, running it on faster processors, with more cores, and faster memory and I would hope way faster storage since flash arrays are relatively cheap now, add up to a guaranteed performance increase. So how is ZOS managing to not allow that to happen? And better yet, why?

Weeeeel i bet the cheapers 2022 server can still be worse than a 2012 server =P

Nemeliom

Wow... looking everywhere for news on why were the servers still down when it was scheduled for 18:00 UTC. Apparently they ninja changed it to 22:00 UTC. No communication whatsoever.

Ardan147

This is taking forever.

I need entertainment! I can only light Prince Maleel on fire so many times before it gets boring, you understand?

Elsonso

Jaraal wrote: »

VoidCommander wrote: »

How late is the maintenance expected to last on the 3rd (today, PST)?

Don't worry, they probably sent someone to Home Depot to pick up an extension cord and some electrical tape, but he's stuck in traffic right now. Should be back soon!

Hopefully they gets the right color of electrical tape or they'll have to go back!

FeedbackOnly

TechMaybeHic wrote: »

I'm baffled by how replacing 2012 servers years later will not provide performance improvement. Is this equivalent of replacing a windows 7 gaming PC with a Chromebook?

Why?

Hey now rumors are now Chromebooks can use steam soon

Alarra

Nemeliom wrote: »

Wow... looking everywhere for news on why were the servers still down when it was scheduled for 18:00 UTC. Apparently they ninja changed it to 22:00 UTC. No communication whatsoever.

Well, they did put the new time at the top of the forum, which is where everyone’s going to look for it. That said, it’s not surprising whatsoever that a major change like switching to servers that are 10 years newer might take longer than expected.

Merenwen_812

Alarra wrote: »

Nemeliom wrote: »

Wow... looking everywhere for news on why were the servers still down when it was scheduled for 18:00 UTC. Apparently they ninja changed it to 22:00 UTC. No communication whatsoever.

Well, they did put the new time at the top of the forum, which is where everyone’s going to look for it. That said, it’s not surprising whatsoever that a major change like switching to servers that are 10 years newer might take longer than expected.

and I am sure I am not the only one that kept refreshing watching for an extended time to be added :P

majulook

Merenwen_812 wrote: »

Alarra wrote: »

Nemeliom wrote: »

Wow... looking everywhere for news on why were the servers still down when it was scheduled for 18:00 UTC. Apparently they ninja changed it to 22:00 UTC. No communication whatsoever.

Well, they did put the new time at the top of the forum, which is where everyone’s going to look for it. That said, it’s not surprising whatsoever that a major change like switching to servers that are 10 years newer might take longer than expected.

and I am sure I am not the only one that kept refreshing watching for an extended time to be added :P

Since nothing has been said to even hint that they are on schedule. I am expecting a high possibility of a second extension.

Hope I am wrong.

kassandra86

I've been looking at 3 places, the top of this forum screen, the ESO Server Status screen, and my discord bot
Plus I have a TON of people ready to blow my phone up once the servers are live again.

Sachsen71

I just have to say, I really enjoyed the musical parodies earlier in this thread of Simon & Garfunkel and John Denver songs. Well done.

It also confirmed to me, which I already knew, that a significant portion of the player base is old folks like me.

Scaletho

I really hope ESO decides to gives us some compensation for almost a entire day in maintenance! I'll lost the endeavors and other stuff because today is almost over to me. I don't live in US or Canada, btw.

pat_augustine

I've been playing since Launch, and I don't think ZOS has gotten the estimate on long downtimes right in all of that time. The easy patch days, sure, but every serious update always comes with extensions, usually several.

deleted221205-002626

Scaletho wrote: »

I really hope ESO decides to gives us some compensation for almost a entire day in maintenance! I'll lost the endeavors and other stuff because today is almost over to me. I don't live in US or Canada, btw.

Why should u get compensation? We've all been asking for system upgrades etc. When they finally do it you want compensation for the time it takes them to swap the hardware and make sure its running properly?

Electric_Pickle

We're still down here in NA. I go to bed in two hours. Sure hope we're back up before then! I've got pixels to kill!

Aehallh

found after maintenance Technicians are stumped.........

chrisfeng

taking bets!

xXSilverDragonXx

Merenwen_812 wrote: »

xXSilverDragonXx wrote: »

Just dawned on me this is a really good time to screw around on the PTS.

good idea, except I deleted it and need to redownload
so the PTS can be played when the NA is down? I may go ahead and attempt it, never know might download faster than they can come back up xD

Yep. I was on there for a little while today.

chrisfeng

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