Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
The issues on the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Lost two collections of motifs in my main character
Rishikesa108
✭✭✭✭✭
✭
✭
After the patch in my main character (that knows about all the existent motifs, except the new ones) I have lost two series of motifs in the lore journal. The character still has the related achievements, so I opened a ticket with this evidence. Now I am waiting for an agent. I am very shocked though. I earned some of these motifs in game, I have bought an other part with gold, and I have bought with crowns a whole collection of motifs. How do they vanish this way ?
Man did not weave the web of life – he is merely a strand in it. Whatever he does to the web, he does to himself
2
-
Rishikesa108✭✭✭✭✭
✭Look at these pictures
Man did not weave the web of life – he is merely a strand in it. Whatever he does to the web, he does to himself5 -
Rishikesa108✭✭✭✭✭
✭
Man did not weave the web of life – he is merely a strand in it. Whatever he does to the web, he does to himself7 -
Gandalf_72✭✭✭✭Unbelievable !!
PC | EU- My ESO gallery
- Tamriel: The Elder Scrolls Online (by Ra'Shtar)
- ESO pics (by sean.plackerb14_ESO)
- ESO is stunningly beautiful
- ESO Beauty Pageant
- Show your character!
- People choosing to play the game differently to you are not wrong, bad, stupid or playing too much, or too little. They are just playing it differently to you, they don't need you to "correct" them. No one is playing the game wrong unless they are cheating or hurting others.
3 -
Rishikesa108✭✭✭✭✭
✭In my inventory I have another Wayward Guardian motif, that I will use to sell. My main character doesn't have the knowledge about it, and I could add it in my lore library. This is very shocking, because this character has already this knowledge, and I have posted the achievement picture as evidence. How these things could happen ???
Edited by Rishikesa108 on June 2, 2021 1:06PMMan did not weave the web of life – he is merely a strand in it. Whatever he does to the web, he does to himself2 -
Rishikesa108✭✭✭✭✭
✭
Man did not weave the web of life – he is merely a strand in it. Whatever he does to the web, he does to himself2 -
Gandalf_72✭✭✭✭ZOS absolutely needs to fix this bug for you !!
You did very well to send them a ticket !!
They will definitely fix it for you !!PC | EU- My ESO gallery
- Tamriel: The Elder Scrolls Online (by Ra'Shtar)
- ESO pics (by sean.plackerb14_ESO)
- ESO is stunningly beautiful
- ESO Beauty Pageant
- Show your character!
- People choosing to play the game differently to you are not wrong, bad, stupid or playing too much, or too little. They are just playing it differently to you, they don't need you to "correct" them. No one is playing the game wrong unless they are cheating or hurting others.
0 -
Dagoth_Rac✭✭✭✭✭
✭✭✭✭✭Can you still craft in this style and apply it at Outfit stations? Is it just a display issue with lore journal or have you lost functionality?1 -
Rishikesa108✭✭✭✭✭
✭Dagoth_Rac wrote: »Can you still craft in this style and apply it at Outfit stations? Is it just a display issue with lore journal or have you lost functionality?
I have checked. I've lost just the lore library, not the functionality. But it's terrible that I could add to my lore library another of those motifs. If I did it by mistake, I would lose the motif in my inventory.Man did not weave the web of life – he is merely a strand in it. Whatever he does to the web, he does to himself4 -
Dagoth_Rac✭✭✭✭✭
✭✭✭✭✭Rishikesa108 wrote: »Dagoth_Rac wrote: »Can you still craft in this style and apply it at Outfit stations? Is it just a display issue with lore journal or have you lost functionality?
I have checked. I've lost just the lore library, not the functionality. But it's terrible that I could add to my lore library another of those motifs. If I did it by mistake, I would lose the motif in my inventory.
Agreed. I can't keep track of what I know and don't know and tend to just trust the tooltip that says, "Click to add to your library." If it were not in library because of a bug, I would likely re-learn it. Thanks for warning. I will be careful about learning motif pages and look at achievements first.3 -
Gandalf_72✭✭✭✭Dagoth_Rac wrote: »Rishikesa108 wrote: »Dagoth_Rac wrote: »Can you still craft in this style and apply it at Outfit stations? Is it just a display issue with lore journal or have you lost functionality?
I have checked. I've lost just the lore library, not the functionality. But it's terrible that I could add to my lore library another of those motifs. If I did it by mistake, I would lose the motif in my inventory.
Agreed. I can't keep track of what I know and don't know and tend to just trust the tooltip that says, "Click to add to your library." If it were not in library because of a bug, I would likely re-learn it. Thanks for warning. I will be careful about learning motif pages and look at achievements first.
Thanks for warning by me too!PC | EU- My ESO gallery
- Tamriel: The Elder Scrolls Online (by Ra'Shtar)
- ESO pics (by sean.plackerb14_ESO)
- ESO is stunningly beautiful
- ESO Beauty Pageant
- Show your character!
- People choosing to play the game differently to you are not wrong, bad, stupid or playing too much, or too little. They are just playing it differently to you, they don't need you to "correct" them. No one is playing the game wrong unless they are cheating or hurting others.
1 -
colossalvoids✭✭✭✭✭
✭✭✭✭✭Same thing apparently, was sorting motifs in store by "unknown" and got wayward popping out, checked and had same exact issue. Achievement and outfit station are okay but guess I can eat motif parts again.
@ZOS_GinaBruno2 -
Rishikesa108✭✭✭✭✭
✭@ZOS_GinaBruno please answer also here, noy just in Blackwood bugs. Here there is a player that has bought an item with crowns (Ivory Brigade Motifs), and I don't have the lore anymore !!!!Man did not weave the web of life – he is merely a strand in it. Whatever he does to the web, he does to himself1 -
Shadowshire✭✭✭✭
Have you bought and installed the Blackwood chapter?Rishikesa108 wrote: »@ZOS_GinaBruno please answer also here, noy just in Blackwood bugs. Here there is a player that has bought an item with crowns (Ivory Brigade Motifs), and I don't have the lore anymore !!!!
Did you buy the Motif from the Crown Store after Blackwood was released on 1 June 2021?
A player cannot access the Crown Store except in-game, after selecting a character to play. If that character has already learned a Motif for sale, then it will be greyed-out. In my experience, the Crown Store will not tell you whether any other character that you have has already learned a Motif which you can buy for the character that you are currently playing.
Beyond that, I do not know whether it is currently possible for a player to purchase a Motif which the character cannot learn, or use after learning it. FWIW, I also don't know whether the Crown Store is accessible via the PTS software. If it is, then I would suppose that anything a player buys while playing on the PTS is available only while they are playing on the PTS.
Players who pay monthly for an ESO Plus subscription have access to all DLCs while the subscription is in effect. This can result in some awkward situations while a subscription is not in effect, whatever the reason. Be that as it may, ordinarily I buy each DLC (with Crowns) ASAP, perchance something goes amiss with my game account or other ZOS record-keeping problems occur.
Just be aware that the ZOS/Bethesda mega-server has a long history of incorrectly recording the game-state for player-characters, in just about every respect, at one time or another. If memory serves, learned Motifs have vanished before. Account-wide items such as Homesteads and furnishings have also vanished. In my experience, whether a player bought an item with Crowns does not make much difference -- unless they are having problems with a Notable homestead or having problems accessing a Chapter or DLC.
Several years ago, I installed and used the PTS for a pending Update. I reported a significant bug, and the developers corrected it. However, when ZOS released the Update, the bug was not corrected in the mega-server host software. The same flaw has continued to exist in DLCs and Chapters released since. At the time, I concluded that the primary purpose of the PTS is to promote the pending chapter or DLC. The "marketing" staff pays attention to whether players accept the proffered software. Whether reported bugs are corrected is not much of a concern. So, I uninstalled the PTS software.
Good luck!
--- Shadowshire .......... ESO Plus on PC NA with Windows 7 Pro SP1
nil carborundum illegitimi0 -
Skullderic✭✭✭Same thing with me, Just gone.
Fix for this?Edited by Skullderic on June 3, 2021 4:28AMGert Soem!!0 -
code65536✭✭✭✭✭
✭✭✭✭✭You haven't actually lost the motifs. You do know them. If you try to use a bugged motif, even though it has the green "use it to add to your lore library" text, it will not actually let you use it and you'll get an error message saying that you already know it.
This appears to be a ZOS UI problem, where the UI is incorrectly reporting motifs as unknown. But you actually still do know them.Nightfighters ― PC/NA and PC/EU
Dungeons and Trials:Personal best scores:- Dragonstar Arena: 46817 (NA)
- Maelstrom Arena: 600526 (NA)
- Blackrose Prison: 99274 (EU) (Unchained)
- Maw of Lorkhaj: 165227 (EU)
- Halls of Fabrication: 220708 (NA) (Tick-Tock Tormentor #1, #2, #3, #4, #5, #6, #7, #8, #9, #10, #11, #12)
- Asylum Sanctorium: 114957 (NA) (Immortal Redeemer #1, #2, #3, #4, #5, #6, #7, #8, #9, #10)
- Cloudrest: 131256 (NA) (Gryphon Heart #1, #2, #3, #4, #5, #6, #7)
- Sunspire: 250866 (EU) (Godslayer #1, #2, #3, #4, #5, #6, #7)
- Kyne's Aegis: 235841 (EU) (Dawnbringer #1, #2, #3, #4, #5, #6, #7, #8)
Dungeon trifectas:- Mountain God and Leave No Bone Unbroken
- Apex Predator and Pure Lunacy
- Depths Defier and Relentless Raider
- Defanged the Devourer and Nature's Wrath
- In Defiance of Death and No Rest for the Wicked
- Bane of Thorns and True Genius
- Ardent Bibliophile and Subterranean Smasher
- Battlespire's Best and Bastion Breaker
- Zero Regrets and Land, Air, and Sea Supremacy
- Fist of Tava and Invader's Bane
- Curator's Champion (Valinna) and Temporal Tempest
- Unshakeable Fervor and Lighting the Embers
Extended Journal Add-Ons: Item Set Browser ― Loot Log ― Character Knowledge ― Collectibles Tracker ― RaidificatorOther Add-Ons: Combat Alerts ― Deconstruction Junk Marker ― Purge Tracker ― Asylum Status Panel ― Smart Looter ― Improved Companion Rapport Information2 -
Rishikesa108✭✭✭✭✭
✭Shadowshire wrote: »
Have you bought and installed the Blackwood chapter?Rishikesa108 wrote: »@ZOS_GinaBruno please answer also here, noy just in Blackwood bugs. Here there is a player that has bought an item with crowns (Ivory Brigade Motifs), and I don't have the lore anymore !!!!
Did you buy the Motif from the Crown Store after Blackwood was released on 1 June 2021?
A player cannot access the Crown Store except in-game, after selecting a character to play. If that character has already learned a Motif for sale, then it will be greyed-out. In my experience, the Crown Store will not tell you whether any other character that you have has already learned a Motif which you can buy for the character that you are currently playing.
Beyond that, I do not know whether it is currently possible for a player to purchase a Motif which the character cannot learn, or use after learning it. FWIW, I also don't know whether the Crown Store is accessible via the PTS software. If it is, then I would suppose that anything a player buys while playing on the PTS is available only while they are playing on the PTS.
Players who pay monthly for an ESO Plus subscription have access to all DLCs while the subscription is in effect. This can result in some awkward situations while a subscription is not in effect, whatever the reason. Be that as it may, ordinarily I buy each DLC (with Crowns) ASAP, perchance something goes amiss with my game account or other ZOS record-keeping problems occur.
Just be aware that the ZOS/Bethesda mega-server has a long history of incorrectly recording the game-state for player-characters, in just about every respect, at one time or another. If memory serves, learned Motifs have vanished before. Account-wide items such as Homesteads and furnishings have also vanished. In my experience, whether a player bought an item with Crowns does not make much difference -- unless they are having problems with a Notable homestead or having problems accessing a Chapter or DLC.
Several years ago, I installed and used the PTS for a pending Update. I reported a significant bug, and the developers corrected it. However, when ZOS released the Update, the bug was not corrected in the mega-server host software. The same flaw has continued to exist in DLCs and Chapters released since. At the time, I concluded that the primary purpose of the PTS is to promote the pending chapter or DLC. The "marketing" staff pays attention to whether players accept the proffered software. Whether reported bugs are corrected is not much of a concern. So, I uninstalled the PTS software.
Good luck!
I don't play on PTS. My issue is in the real game. I bought Ivory Brigade Style by crowns at the crown store on 06-02-21, and I used it with my main character. My main character now has the related achievement, but she has lost the lore library knowledge.Man did not weave the web of life – he is merely a strand in it. Whatever he does to the web, he does to himself1 -
Rishikesa108✭✭✭✭✭
✭You haven't actually lost the motifs. You do know them. If you try to use a bugged motif, even though it has the green "use it to add to your lore library" text, it will not actually let you use it and you'll get an error message saying that you already know it.
This appears to be a ZOS UI problem, where the UI is incorrectly reporting motifs as unknown. But you actually still do know them.
I don't want to test it. I don't want to risk and maybe destroy a precious Wayward Guardian Motif that I have in my inventory to test if my main character can eat it or not... :-)Man did not weave the web of life – he is merely a strand in it. Whatever he does to the web, he does to himself2 -
Rishikesa108✭✭✭✭✭
✭Man did not weave the web of life – he is merely a strand in it. Whatever he does to the web, he does to himself2 -
Gandalf_72✭✭✭✭PC | EU
- My ESO gallery
- Tamriel: The Elder Scrolls Online (by Ra'Shtar)
- ESO pics (by sean.plackerb14_ESO)
- ESO is stunningly beautiful
- ESO Beauty Pageant
- Show your character!
- People choosing to play the game differently to you are not wrong, bad, stupid or playing too much, or too little. They are just playing it differently to you, they don't need you to "correct" them. No one is playing the game wrong unless they are cheating or hurting others.
0 -
code65536✭✭✭✭✭
✭✭✭✭✭Rishikesa108 wrote: »You haven't actually lost the motifs. You do know them. If you try to use a bugged motif, even though it has the green "use it to add to your lore library" text, it will not actually let you use it and you'll get an error message saying that you already know it.
This appears to be a ZOS UI problem, where the UI is incorrectly reporting motifs as unknown. But you actually still do know them.
I don't want to test it. I don't want to risk and maybe destroy a precious Wayward Guardian Motif that I have in my inventory to test if my main character can eat it or not... :-)
I wasn't asking you to test it because it had already been tested.Nightfighters ― PC/NA and PC/EU
Dungeons and Trials:Personal best scores:- Dragonstar Arena: 46817 (NA)
- Maelstrom Arena: 600526 (NA)
- Blackrose Prison: 99274 (EU) (Unchained)
- Maw of Lorkhaj: 165227 (EU)
- Halls of Fabrication: 220708 (NA) (Tick-Tock Tormentor #1, #2, #3, #4, #5, #6, #7, #8, #9, #10, #11, #12)
- Asylum Sanctorium: 114957 (NA) (Immortal Redeemer #1, #2, #3, #4, #5, #6, #7, #8, #9, #10)
- Cloudrest: 131256 (NA) (Gryphon Heart #1, #2, #3, #4, #5, #6, #7)
- Sunspire: 250866 (EU) (Godslayer #1, #2, #3, #4, #5, #6, #7)
- Kyne's Aegis: 235841 (EU) (Dawnbringer #1, #2, #3, #4, #5, #6, #7, #8)
Dungeon trifectas:- Mountain God and Leave No Bone Unbroken
- Apex Predator and Pure Lunacy
- Depths Defier and Relentless Raider
- Defanged the Devourer and Nature's Wrath
- In Defiance of Death and No Rest for the Wicked
- Bane of Thorns and True Genius
- Ardent Bibliophile and Subterranean Smasher
- Battlespire's Best and Bastion Breaker
- Zero Regrets and Land, Air, and Sea Supremacy
- Fist of Tava and Invader's Bane
- Curator's Champion (Valinna) and Temporal Tempest
- Unshakeable Fervor and Lighting the Embers
Extended Journal Add-Ons: Item Set Browser ― Loot Log ― Character Knowledge ― Collectibles Tracker ― RaidificatorOther Add-Ons: Combat Alerts ― Deconstruction Junk Marker ― Purge Tracker ― Asylum Status Panel ― Smart Looter ― Improved Companion Rapport Information2 -
WIZZARD2K✭✭✭I can report the same thing happened to my collection of wayward guardian. I knew all but chests, and have the associated achievements, but the lore is gone, and motif pages show as unlearned (however if i try to learn them, it fails and says I already know it)0 -
Rishikesa108✭✭✭✭✭
✭I can report the same thing happened to my collection of wayward guardian. I knew all but chests, and have the associated achievements, but the lore is gone, and motif pages show as unlearned (however if i try to learn them, it fails and says I already know it)
Please open a ticket as I did, so they can better investigate. if more people have the same problem, maybe they will fix it firstMan did not weave the web of life – he is merely a strand in it. Whatever he does to the web, he does to himself0 -
Rishikesa108✭✭✭✭✭
✭They do not care about this issue. We have bought an item by crowns... and they don't care !!!!!Man did not weave the web of life – he is merely a strand in it. Whatever he does to the web, he does to himself1 -
MajThorax✭✭✭✭✭I had completed the wayward motif before the new chapter but two days ago I stumbled upon a legs motif that I could learn on my main but I didn't click on it. Thank the divines I was not ZoSed!
0 -
Turgenev✭✭✭So I'm in the same boat (heya Skullderic).
a. if I search for "Ivory Brigade Style Master" under achievements for my achievement toon (Ivann at'Turgenev), it shows that I have Axes and Chests marked off for the motif, which is what I expected.
b. However, if I go to Lore Library/Crafting Motifs for my main, it shows NO chapters read. The system should show both Axes and Chests having been read.
c. If I go to craft an actual chestpiece, I am able to select Ivory Brigade Clasp and create the chestpiece as expected.
d. If I go to the Outfit station and search for it as an outfit style, I can see both Chests and Axes are collected and available.
e. If I highlight an Ivory Brigade Chests motif, it shows as NOT known, and tells me to use it to "use to add to your lore library" as if I did not already know it.
So far this gels with what's been said in this thread. AFAIK this happened sometime in the last week since Ivory Brigade was made available via daily drops. (The chestpiece was sent to me by a friend.)
Is there any official comment on this so far? I'm adding a CSR ticket entry to track it on their end as a complaint.Turgenev || PS | COH | STO | TSW | ESOProud Member of IRON Phoenix"Remember. You chose this death." - Lucifer0 -
Rishikesa108✭✭✭✭✭
✭The team answered my ticket. They say that atm they are investigating this issue, but they have not an immediat fix. We have to search for future patch notes about it.Man did not weave the web of life – he is merely a strand in it. Whatever he does to the web, he does to himself0
