:') :') 14 HOUR OF DOWNTIME :') :') WE STILL CAN'T LOGIN :') :')

Suna_Ye_Sunnabe

Czekoludek wrote: »

I don't mind longer maintenance if that could help this atrocious performance but they could at least communicate it better

It never does though, is the problem. More things are broken during these so-called maintenances than fixed...An endless cycle.

Annuliel

Kungfu wrote: »

Magenpie wrote: »

Kungfu wrote: »

eKsDee wrote: »

Kungfu wrote: »

@ OP and all who are frustrated right now:
I get the frustration but I suggest not coming to forums in the future complaining that something in-game doesn't work if you're gonna get your hackles up when they're taking their time to apply fixes.

The thing is, most other games can get this done in a quarter of the time it takes ESO/Zenimax, if even.

But this isn't other games. Regarding comparison to other games, I would submit that WOW is a good basis. But WOW actually goes down weekly. Most often for 4-8 hours with common extensions to 12+ hours.

Really sorry but this isn't correct. I play WoW as well, on an EU server, and I've been playing since the game launched.

For at least the last two expansions, the vast majority of 'maintenence' is simply a weekly resetting of the servers, which takes 30-45 mins at most. I know this because I am a night owl, I'm often playing during the shut down. I make a cup of coffee, have a brief surf of the web and and the servers are back up again. If there is an event or a patch it can take a bit longer, but these are few and far between.

That's interesting as I've played since launch as well. Though I will admit I haven't touched this latest expansion yet.
In NA, (Area 52, to be specific), I often wake up between 6 & 8 am to find that maintenance which began around 3am my time is still in effect. QUITE often, it gets extended until 11am or 12pm my time.
Your experience may differ. But mine is not "wrong". It's my experience and I stand by it as reality is my subject.

Really odd, I've played WoW in the EU since vanilla and whilst maintenance back in the day used to be really long, for the last few expansions it's been really quick, I usually experience rolling restarts on WoW, 45 minutes to an hour, most weeks. Occasionally you get a longer one, like a couple of weeks back, when they were seemingly working on the back end code in preparation for Shadowlands, but mostly it's very fast.

vestahls

This is not the first time, and it likely won't be the last.

Jaimeh wrote: »

Martin Septim with the truth 🙏

Rowjoh

The real problems will begin as soon as 'maintenance' is over and we can't can log back in.....

Giraffon

What about Stadia? Didn't they put that on the PC megaservers? It seems like these long maintenance windows started happening after that was added.

Neriak

what I like the most - today about 10 hrs ago ZOS charged my subscription fee, no delay on this one. Always on time.
yes, yes, I need to get used to it and stop whining.
But honestly.. 10 hrs+ maintenance almost every week with zero compensation is not ok.
I blame Stadia so where is my free Stadia stuff?..... I hate them so much right now, I wanna see for myself how bad it is!

PS. Meanwhile, please can anyone help me with combat logs?
https://forums.elderscrollsonline.com/en/discussion/539172/need-advice-on-analyzing-eso-logs#latest
thank you!

deleted210809-001958

what the point of all this crying discussins? no one cares and it changes nothing (well may be some moderator will come to tell you to shut up and follow forum rules). At the end of maintenance we all get our "thank you for you patience" (since some ppl doesn't know words like "sorry") and another maintenance will be the same.
There are only 2 things that you can actually do: stop spending money on the game and leave the game at all.

Gylzyn

It is all very well talking about providing ZOS with support and being patient if this were reciprocated with good communication from ZOS. But the absence of any communication is just poor. Let us not forget that lots of us are paying customers. This isn't a charity. It is a service/product that we have paid for. And whilst I may be supportive and patient on and off, this repeated occurrence with significantly extended maintenance is getting beyond a joke. Once again this happens during an event. Will we see the event extended or some other recompense for not being able to complete activities in a time-limited event? ZOS was silent on previous occasions and no doubt will be silent this time too. If nothing else, the customer service/communications team should be doing a better job.

Xebov

The problem is not that it is 11 hours. The Problem is that Maintenance starts at 8am UTC. We have summer time which means that in the most western areas of Europe the Maintenance starts at 9am. For central Europe its already 10am and the most eastern areas like russia easly have 12pm or 1pm already. This means that the window until the eastern areas hit prime time is already very small and disturbances like today mean that all of europe looses its prime time while US is not effected at all.

Asdara

Kyatos wrote: »

what the point of all this crying discussins? no one cares and it changes nothing (well may be some moderator will come to tell you to shut up and follow forum rules). At the end of maintenance we all get our "thank you for you patience" (since some ppl doesn't know words like "sorry") and another maintenance will be the same.
There are only 2 things that you can actually do: stop spending money on the game and leave the game at all.

For venting frustration
and yeah already cancelled my eso plus this month

Zpook

Giraffon wrote: »

What about Stadia? Didn't they put that on the PC megaservers? It seems like these long maintenance windows started happening after that was added.

Yes, it was announced that stadia players will share with pc and the mainatnace planing was altered to fit stadia. Thats why its once every 2 weeks now.

Palidon

If you all think ZOS is concerned about today's down time or players complaints, think again. If you are an ESO plus subscriber there is no reimbursement for any down time. Rest a sure the ESO store is still up and running though. You can still by crown packs, subscriptions, DLC's and Expansions.

Dysnomia

Palidon wrote: »

You will never get an explanation from ZOS. Their game is so broken from failure to fix major issues over the years and servers they continually do not want to upgrade. So they do what I like to call BANDAGE FIXES that don't last long and continually re-occur or just cause more problems.

That is why many people will leave it for good as soon as some decent alternative pops up.

TX12001rwb17_ESO

Grandchamp1989 wrote: »

TX12001rwb17_ESO wrote: »

This is during an event, Unless ZOS plans on extending the event they are going to owe everyone some tickets.

They might, if there's something ZOS love it is extending things!

I can imagine., I was here waiting for the maintenance to finish and as soon as it hit 12:00 EDT I was hoping to play only to find it was delayed for another 3 hours WTF? I might as well just go to bed.

Kyozumi

Dysnomia wrote: »

Palidon wrote: »

You will never get an explanation from ZOS. Their game is so broken from failure to fix major issues over the years and servers they continually do not want to upgrade. So they do what I like to call BANDAGE FIXES that don't last long and continually re-occur or just cause more problems.

That is why many people will leave it for good as soon as some decent alternative pops up.

Think alot of us are waiting for that day

MajThorax

Chill fellow esoers, we received an appreciation bundle last week! Consider it compensation in advance

Lannharr

Jayman1000 wrote: »

That's me right now!

How did you picture me?

Kosef

I heard that we are finally moving the servers from windows xp to windows 7..so YAY!

Kyozumi

Lannharr wrote: »

Jayman1000 wrote: »

That's me right now!

How did you picture me?

Also me !

zaria

cyclonus11 wrote: »

Server room be like

That looks more like Kerbal space program for me.

Gorreck

Lannharr wrote: »

Not even EVE had downtimes like this I recall

I've played a lot of MMOs since my first in 1997 and none of them had/has as much "routine" extended downtime as ESO.

Soraellion

Gorreck wrote: »

Lannharr wrote: »

Not even EVE had downtimes like this I recall

I've played a lot of MMOs since my first in 1997 and none of them has a much "routine" extended downtime as ESO.

Many years ago EVE had a 5 day long "downtime" where they HOPED they could get the database back without too much missing.

woufff

For me it is not about downtime and maintenance as such, but the complete absence of COMMUNICATION...

These Community managers can speak very well in every Twitch stream but when it comes to keep people updated... zero

MornaBaine

Oh, I see it's NOT just me! Yet the banner saying they are down for maintenance here on the forums has been removed. What gives @ZOS_GinaBruno ???

wandlesswitch

Really it wouldn't be that big of a problem if we got some information... or just a "sorry about the server issue guys, event and premium will be extended with a day", it would be so easy and the majority of the people would be compensated with it.

Operativ

Good thing I have been altering between RuneScape and The Elder Scrolls Online on a fair basis throughout the time. Both high quality games that reward the patient with neat lore.

Gorreck

Soraellion wrote: »

Gorreck wrote: »

Lannharr wrote: »

Not even EVE had downtimes like this I recall

I've played a lot of MMOs since my first in 1997 and none of them has a much "routine" extended downtime as ESO.

Many years ago EVE had a 5 day long "downtime" where they HOPED they could get the database back without too much missing.

Yeah, I've seen plenty of times where things go hideously wrong and end up with days of maintenance (including in ESO).


But where ESO excels is just average ordinary maintenance that ends up being doubled or tripled (or more) from the original estimate.

Dojohoda

RUNS IN CIRCLES

Ackwalan

Don't you just hate it when you put something together after taking it apart, and you have parts left over. Right now some intern has a hand full of server parts and a blinking red light on the status board.

pink_panther

Kungfu wrote: »

eKsDee wrote: »

Kungfu wrote: »

@ OP and all who are frustrated right now:
I get the frustration but I suggest not coming to forums in the future complaining that something in-game doesn't work if you're gonna get your hackles up when they're taking their time to apply fixes.

The thing is, most other games can get this done in a quarter of the time it takes ESO/Zenimax, if even.

But this isn't other games. Regarding comparison to other games, I would submit that WOW is a good basis. But WOW actually goes down weekly. Most often for 4-8 hours with common extensions to 12+ hours. Two major differences though: they have a business model that pays for high end developers & equipment with reliable income because they never catered to a "free-to-play" audience. Second is that they start their maintenance during their absolute slowest time window(s) and VERY RARELY do they take anything down outside of that schedule.

And to assume we know anything about ZOS infrastructure, code tiers, and SDLC is an error. I've been a developer in large corp world for about 20 years now. You might be surprised at how many things can go wrong during a rollout. Especially the "simplest" rollouts - those are the ones that get ya, really. As well, ZOS made no agreement with users to explain any of it to anyone, really. Sucks to be us, but it is what it is.

My perspective is this: perhaps if we all just provided a little more support and a tad fewer complaints, we might get a little farther by boosting ZOS dev morale instead of constantly filling their forums with negativity.

I agree there is much that could be done to improve the maintenance process. But here again, I do not know what kind of budget they are working with, how hard they work their dev & QA/QC teams. It may just be that the crown store doesn't pay for these things we all wish they would do. Yet there are MANY people who attend this forum hourly who pay little or no money to play this game and wonder why ZOS maybe cannot afford the level of developers and equipment required to make the changes the game needs. I subscribe on the monthly because that's the most sustainable business model for these kind of games and I genuinely hope every day for fixes (I'm sure we agree on the same ones so I, too, will refrain from resurrecting that horse). Point is: you just can't have a low or medium budget AND retain high end talent in dev or IT.

Please understand: I GET IT. I do. As a father and a developer, there's nothing more frustrating than *FINALLY* finding a day off work and responsibilities where I'm looking forward to playing and I cannot because my game is down. But perhaps we could all be a little more patient, a little more supportive, and maybe... maybe we can find our way to a better game by using more honey as bait than vinegar.

Dude... I am sorry to say this but some of us have supported this for like 4 years. The Performance sucks so hard and never improved.

Your Show Support comment and attitude is 4 years to late.
They don't care, they need the angry mass to wake them up to improve. They need to See that they can t go on like this while selling crown crates for crazy prices.

If we all Just praise them we only get worse Performance. The timelimit for your Attitude is Long expired.

Please take your wannabe positivity and leave.