:') :') 14 HOUR OF DOWNTIME :') :') WE STILL CAN'T LOGIN :') :')

Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
Asdara
Asdara
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HOW
and obviously we get 0 explanation
This is crazy
EDIT: ITS GETTING WORSEEEEEEE JESUS
EDIT 2: perma stuck on loading screen i've never seen that in any game i swear
EDIT3: i'm beyond anything :')
EDIT 4: i'm loosing my mind :') :') DAILIES they said, event they said, lol
Edited by Asdara on July 27, 2020 9:26PM
Imagine a game with stackable maps, furniture bag, decon furniture
  • Red_Feather
    Red_Feather
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    Maybe the place that does the servers has a lot of games and stuff and they don't turn it back on until they are done maintenance for every single one of them. 😯
  • eKsDee
    eKsDee
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    Welcome to ESO, enjoy your stay.
  • pauld1_ESO
    pauld1_ESO
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    It is absurd how routine maintenance here is like a patch day for most MMOs.
  • Jaimeh
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    A6wDqAR.jpg
  • eKsDee
    eKsDee
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    Maybe the place that does the servers has a lot of games and stuff and they don't turn it back on until they are done maintenance for every single one of them. 😯

    Nah, wouldn't work that way. Everything would be virtualised, meaning games would be running in their own environments that can be shut down and started/restarted independently from everything else.

    They're probably doing a complete restart of the entire server infrastructure, and their server architecture probably isn't designed to make that a fast process.

    Extended maintenance could realistically be caused by anything, from a particular node within the infrastructure failing to start or run smoothly, to just the entire startup process taking longer for some reason.
  • Moonsorrow
    Moonsorrow
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    Jaimeh wrote: »
    A6wDqAR.jpg

    This so much.
  • goldenarcher1
    goldenarcher1
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    NuugGuS.jpg
  • aussie500
    aussie500
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    Simple maintenance gone wrong, what did they break? Was it up for a few minutes before they realized it was broken, or they have improved and can detect it went wrong without all the complaints?
  • Lannharr
    Lannharr
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    Not even EVE had downtimes like this I recall
  • hexnotic
    hexnotic
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    I was about to log in for a good ol morning murdering spree session and then out of the corner of my eye I spotted the god forsaken maintenance announcement. I am ready for murder now zos, not in 30 mins
  • tonne.backlinderb16_ESO
    This is how it is. But they say ESO it out of Beta so it must be ok according to them to have these very long maintenanses that more often than not are prolonged. Guess the install the game on a different laptop each week. And everyody in the office hides hoping theyll find someone else. After six years thy're quite good at hiding so thats why we have these long maintenances
  • Altaire
    Altaire
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    And I could be now finding all those chests w/ single piece of bronze in them;<
  • fgoron2000
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    the thing that I noticed was that the banner said "maintenance" and not "patch maintenance" and if nothing else, they always at least say the word "patch" when there's actually a patch being applied during weekly maintenance. However, when I started up the launcher, a patch was indeed being applied, so my guess is that it was something last minute that they discovered they had to do before they started, and then in their haste they put up the wrong banner. Just a guess tho'...

  • Kungfu
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    @ OP and all who are frustrated right now:
    I get the frustration but I suggest not coming to forums in the future complaining that something in-game doesn't work if you're gonna get your hackles up when they're taking their time to apply fixes.
  • darbiirue
    darbiirue
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    I'm clearly in the minority regarding this particular thread, but as much of an inconvenience as maintenance is, I prefer that they take the time to do it rather than continuously have more and more bugs mounting.

    If they didn't do maintenance, and the bugs continued to grow in number, then you would all be complaining about that. Better that they do the work and have it take a few more hours than you'd like, than to not do it at all.
    @DarbiiRueRagna Hjaalfingar - Nord, WardenRiahni-Ko - Khajiit, Arcanist
  • Lumenn
    Lumenn
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    Maybe they're suffering "unusually long loading times" too.......
  • fgoron2000
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    fgoron2000 wrote: »
    the thing that I noticed was that the banner said "maintenance" and not "patch maintenance" and if nothing else, they always at least say the word "patch" when there's actually a patch being applied during weekly maintenance. However, when I started up the launcher, a patch was indeed being applied, so my guess is that it was something last minute that they discovered they had to do before they started, and then in their haste they put up the wrong banner. Just a guess tho'...

    however, looking at the launcher again, it's possible the patch was for the PTS, so your guess is as good as mine
  • zo6zo6
    zo6zo6
    i genuinely wonder and i mean it. i am very curious to know what exactly are they doing almost every week for so many hours. performance is untouched after every maintenance so the only think i can think of as a requirement for a weekly maintenance is a simple server reboot. I just can't understand what else is needed every week and why it always take that much time (often extended)
  • eKsDee
    eKsDee
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    Kungfu wrote: »
    @ OP and all who are frustrated right now:
    I get the frustration but I suggest not coming to forums in the future complaining that something in-game doesn't work if you're gonna get your hackles up when they're taking their time to apply fixes.

    The thing is, most other games can get this done in a quarter of the time it takes ESO/Zenimax, if even. In other games, when the servers are down for this long, it's generally a pretty major patch, not just a routine maintenance. Not only that, but some games are even able to spin up new instances running on newer patches while keeping older instances around, to give players time to finish what they're doing before they're forced to update the game, provided the patches aren't too impactful.

    People are annoyed at the fact that, for how well the game is doing, Zenimax have seemingly made no attempts to majorly overhaul their maintenance processes, to allow players to play the game more smoothly. At the least, they should be moving towards reducing downtime, to allow players to get back into the game quicker. Being able to keep older instances running on older patches around would be a huge bonus.

    Honestly, this sentiment can be applied to many things with ESO. In general, it just feels that Zenimax really hasn't scaled the game up at all, to match its popularity. Performance is a common complaint so I won't touch on them, but they could definitely overhaul the game's animation, effects and lighting systems to just have the game look better, on top of running better.
  • eKsDee
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    zo6zo6 wrote: »
    i genuinely wonder and i mean it. i am very curious to know what exactly are they doing almost every week for so many hours. performance is untouched after every maintenance so the only think i can think of as a requirement for a weekly maintenance is a simple server reboot. I just can't understand what else is needed every week and why it always take that much time (often extended)

    Probably exactly that, just a scheduled restart of the entire server infrastructure, with a patch including all changes pushed that week (or changes that have been pushed back a week or two). Maybe if they feel there's no need to do a scheduled restart, or they feel it'd be too impactful on players, they'll skip it for a week or two.
  • zo6zo6
    zo6zo6
    eKsDee wrote: »

    Probably exactly that, just a scheduled restart of the entire server infrastructure, with a patch including all changes pushed that week (or changes that have been pushed back a week or two). Maybe if they feel there's no need to do a scheduled restart, or they feel it'd be too impactful on players, they'll skip it for a week or two.

    i can understand that but i cant understand how can it take 8+ hours
  • Aznarb
    Aznarb
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    Addicted much :*
    [ PC EU ]

    [ Khuram-dar ]
    [ Khajiit ]
    [ Templar - Healer ]
    [Crazy Gatherer & Compulsive Thief]

  • hexnotic
    hexnotic
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    Aznarb wrote: »
    Addicted much :*

    yes, this is why we give them the monies
  • Quelios
    Quelios
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    giphy.gif
    Edited by Quelios on July 27, 2020 3:11PM
  • pink_panther
    pink_panther
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    Happens every 2-3 weeks. Nothing special.

    Fear the release of stonethorn though. I say at least 2 days downtime.
  • Kungfu
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    eKsDee wrote: »

    The thing is, most other games can get this done in a quarter of the time it takes ESO/Zenimax, if even.

    But this isn't other games. Regarding comparison to other games, I would submit that WOW is a good basis. But WOW actually goes down weekly. Most often for 4-8 hours with common extensions to 12+ hours. Two major differences though: they have a business model that pays for high end developers & equipment with reliable income because they never catered to a "free-to-play" audience. Second is that they start their maintenance during their absolute slowest time window(s) and VERY RARELY do they take anything down outside of that schedule.

    And to assume we know anything about ZOS infrastructure, code tiers, and SDLC is an error. I've been a developer in large corp world for about 20 years now. You might be surprised at how many things can go wrong during a rollout. Especially the "simplest" rollouts - those are the ones that get ya, really. As well, ZOS made no agreement with users to explain any of it to anyone, really. Sucks to be us, but it is what it is.

    My perspective is this: perhaps if we all just provided a little more support and a tad fewer complaints, we might get a little farther by boosting ZOS dev morale instead of constantly filling their forums with negativity.

    I agree there is much that could be done to improve the maintenance process. But here again, I do not know what kind of budget they are working with, how hard they work their dev & QA/QC teams. It may just be that the crown store doesn't pay for these things we all wish they would do. Yet there are MANY people who attend this forum hourly who pay little or no money to play this game and wonder why ZOS maybe cannot afford the level of developers and equipment required to make the changes the game needs. I subscribe on the monthly because that's the most sustainable business model for these kind of games and I genuinely hope every day for fixes (I'm sure we agree on the same ones so I, too, will refrain from resurrecting that horse). Point is: you just can't have a low or medium budget AND retain high end talent in dev or IT.

    Please understand: I GET IT. I do. As a father and a developer, there's nothing more frustrating than *FINALLY* finding a day off work and responsibilities where I'm looking forward to playing and I cannot because my game is down. But perhaps we could all be a little more patient, a little more supportive, and maybe... maybe we can find our way to a better game by using more honey as bait than vinegar.
  • DimTh
    DimTh
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    I don't have problem if they need to do maintenance all day, but i have problem when running an event
    and they don't giving us the event tickets, i'm losing the chance to get them cause the maintenance and this is not my fault,

    also, i pay ESO plus, when i losing about 2 days per month cause we have every week maintenance i want
    my eso plus to get an extension for all this lost hours....
  • Jayman1000
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    Kungfu wrote: »
    As well, ZOS made no agreement with users to explain any of it to anyone, really. .

    None of us made any agreement promising to be particularly nice to one another either btw. But that's no good reason not to be, is it?

  • Geekgirl
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    darbiirue wrote: »
    I'm clearly in the minority regarding this particular thread, but as much of an inconvenience as maintenance is, I prefer that they take the time to do it rather than continuously have more and more bugs mounting.

    If they didn't do maintenance, and the bugs continued to grow in number, then you would all be complaining about that. Better that they do the work and have it take a few more hours than you'd like, than to not do it at all.

    You're not alone.

    Active weekly maintenance has traditionally said to me that someone still cares enough about the game to flip the switch and fix/improve anything.

    I'll worry more when maintenance slows down.
    PC/NA - Perpetually casual. Furniture and fish collector. Lover of exploration and opener of urns.
    Maxed CPs, still no clue how to endgame, too much time opening urns, prolly.
    Spoiler
    Eve Morrison - Templar DPS - Furniture Crafter/Maker of Arms - Co-op w/hubby/achievements/crafting
    Jilly Narraway - MagDK DPS - Delves/Dungeons/Dolmans - She murders ALL THE THINGS!
    Fynn the Lucky - Warden Tank -- Seer of things/Explorer of places - RP/Solo/Storyline/Completionist
    Siluna Southpaw - StamDK DPS slippery-fingered type/Murder hobo - RP/Solo/Storyline
  • Magenpie
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    Kungfu wrote: »

    But this isn't other games. Regarding comparison to other games, I would submit that WOW is a good basis. But WOW actually goes down weekly. Most often for 4-8 hours with common extensions to 12+ hours.

    Really sorry but this isn't correct. I play WoW as well, on an EU server, and I've been playing since the game launched.

    For at least the last two expansions, the vast majority of 'maintenance' is simply a weekly resetting of the servers, which takes 30-45 mins at most. I know this because I am a night owl, I'm often playing during the shut down. I make a cup of coffee, have a brief surf of the web and and the servers are back up again. If there is an event or a patch it can take a bit longer, but these are few and far between.

    Edited by Magenpie on July 27, 2020 4:17PM
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