Maintenance for the week of May 18:
• NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
And why couldn't it be done if I forgot the secret question for example: to confirm that it is my account, for example, send an SMS code to the phone or send an email code to change the secret question?