Account has gone

Alienoutlaw

Can someone from the team plz get in touch i just tried to log in to my game and it says my accounthas been suspended from the site, i have done NOTHING wrong, i just checked my email and it says my ESO+ was cancelled

Alienoutlaw

ticket. Your reference #:191018-004013

SpiderKnight

Check to make sure there wasn't a charge back on your card if your ESO+ was renewed and then rejected recently, I've seen this happen to other people.

Alienoutlaw

This message confirms that you have successfully cancelled your ESO Plus™ membership, or a Steam ESO Plus™ membership was detected thereby cancelling a duplicate membership on your account. You will no longer be charged for membership on a recurring basis, and your access to ESO Plus™ benefits will expire at the end of your current membership.

We're sorry to see you've chosen to end your membership. If there is anything we can do to help make your ESO experience better, please feel free to contact us at esocsvip@mail.bethesda.net and let us know. Whether you have feedback, questions, or just need help with the game, we’re here for you!

i have no steam ESO account?? have i been hacked?

SeaGtGruff

Even if ESO+ wasn't renewed, that wouldn't cause his ESO account to be cancelled, would it? Don't you have to at least have flat-out purchased the ESO base game in order to subscribe to ESO+? Or can you subscribe to ESO+ without having purchased the base game?

Alienoutlaw

i had everything via ZOS store

wrath_of_erana

dont worry zos always fixes the store asap

Alienoutlaw

SpiderKnight wrote: »

Check to make sure there wasn't a charge back on your card if your ESO+ was renewed and then rejected recently, I've seen this happen to other people.

i did have a payment for crowns a while ago that was that was refunded by the bank but the crowns still came through, but that was 2 months ago, could this be reason?

SeaGtGruff

I would definitely ask someone at ZOS. Note that posting a thread about it in General ESO Discussion probably won't help, it's likely to be overlooked or not seen soon enough, unless maybe you mention a ZOS employee's account name so it at least gets their attention.

Alienoutlaw

well i cant even log into my account to view the ticket i sent in so here is only place i can

starkerealm

Alienoutlaw wrote: »

SpiderKnight wrote: »

Check to make sure there wasn't a charge back on your card if your ESO+ was renewed and then rejected recently, I've seen this happen to other people.

i did have a payment for crowns a while ago that was that was refunded by the bank but the crowns still came through, but that was 2 months ago, could this be reason?

Yes. Issuing a charge back can cost you your account.

Alienoutlaw

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_KaiSchober @ZOS_BillE @ZOS_AntonioP

Alienoutlaw

starkerealm wrote: »

Alienoutlaw wrote: »

SpiderKnight wrote: »

Check to make sure there wasn't a charge back on your card if your ESO+ was renewed and then rejected recently, I've seen this happen to other people.

i did have a payment for crowns a while ago that was that was refunded by the bank but the crowns still came through, but that was 2 months ago, could this be reason?

Yes. Issuing a charge back can cost you your account.

i didnt issue it though, the bank assumed it was a double charge

starkerealm

Alienoutlaw wrote: »

starkerealm wrote: »

Alienoutlaw wrote: »

SpiderKnight wrote: »

Check to make sure there wasn't a charge back on your card if your ESO+ was renewed and then rejected recently, I've seen this happen to other people.

i did have a payment for crowns a while ago that was that was refunded by the bank but the crowns still came through, but that was 2 months ago, could this be reason?

Yes. Issuing a charge back can cost you your account.

i didnt issue it though, the bank assumed it was a double charge

ZOS can't see that. All they see is that the charge was reversed by your bank. They can't see whether you ordered it or the bank did.

Alienoutlaw

is it somthing that can be rectified you think?

wrath_of_erana

Zos: “y u take my money?”

starkerealm

Alienoutlaw wrote: »

is it somthing that can be rectified you think?

I don't know. I'm sorry, I really don't.

Try opening a ticket with customer support, but this could drag on a bit.

Alienoutlaw

i have but i cant even log into the site with my account its like they deleted it completly

starkerealm

Alienoutlaw wrote: »

i have but i cant even log into the site with my account its like they deleted it completly

It's possible, but I suspect they'd simply disable the account instead. It should still be possible to log in via the support site, I'd think. But, I don't know.

Alienoutlaw

no i tried login failed

starkerealm

Have you tried forcing a password reset on the site?

Alienoutlaw

not yet, i have no email from ZOS at all i thought if ppl got banned ect they contacted the person

Alienoutlaw

starkerealm wrote: »

Have you tried forcing a password reset on the site?

just tried failed security answer comes up as does not make whats on file

Alienoutlaw

5yrs of game play and not a single issue, 18mths on PC now lost

regime211

Alienoutlaw wrote: »

5yrs of game play and not a single issue, 18mths on PC now lost

Damn cuh.

MLGProPlayer

Alienoutlaw wrote: »

SpiderKnight wrote: »

Check to make sure there wasn't a charge back on your card if your ESO+ was renewed and then rejected recently, I've seen this happen to other people.

i did have a payment for crowns a while ago that was that was refunded by the bank but the crowns still came through, but that was 2 months ago, could this be reason?

Yes, that's most likely it. It probably just took them a while to get to dealing with it.

Most services will ban you for a chargeback. Hopefully you can get a reply from ZOS in this thread to help you resolve the situation.

Alienoutlaw

MLGProPlayer wrote: »

Alienoutlaw wrote: »

SpiderKnight wrote: »

Check to make sure there wasn't a charge back on your card if your ESO+ was renewed and then rejected recently, I've seen this happen to other people.

i did have a payment for crowns a while ago that was that was refunded by the bank but the crowns still came through, but that was 2 months ago, could this be reason?

Yes, that's most likely it. It probably just took them a while to get to it.

i'll call them tomorrow/later today and straighten it out if its just a miss understanding i can pay any balance owed and hopefully restore my account

idk

Alienoutlaw wrote: »

This message confirms that you have successfully cancelled your ESO Plus™ membership, or a Steam ESO Plus™ membership was detected thereby cancelling a duplicate membership on your account. You will no longer be charged for membership on a recurring basis, and your access to ESO Plus™ benefits will expire at the end of your current membership.

We're sorry to see you've chosen to end your membership. If there is anything we can do to help make your ESO experience better, please feel free to contact us at esocsvip@mail.bethesda.net and let us know. Whether you have feedback, questions, or just need help with the game, we’re here for you!

i have no steam ESO account?? have i been hacked?

From what you typed it does not say you have a Steam account. Not sure where you are getting that from. It says ESO+ or Steam ESO+.

I expect it is one of the issues suggested relating to payment issues. Go online and check your card balance to see if there has been a charge back or something funny with the payment.

Alienoutlaw

idk wrote: »

Alienoutlaw wrote: »

This message confirms that you have successfully cancelled your ESO Plus™ membership, or a Steam ESO Plus™ membership was detected thereby cancelling a duplicate membership on your account. You will no longer be charged for membership on a recurring basis, and your access to ESO Plus™ benefits will expire at the end of your current membership.

We're sorry to see you've chosen to end your membership. If there is anything we can do to help make your ESO experience better, please feel free to contact us at esocsvip@mail.bethesda.net and let us know. Whether you have feedback, questions, or just need help with the game, we’re here for you!

i have no steam ESO account?? have i been hacked?

From what you typed it does not say you have a Steam account. Not sure where you are getting that from. It says ESO+ or Steam ESO+.

I expect it is one of the issues suggested relating to payment issues. Go online and check your card balance to see if there has been a charge back or something funny with the payment.

there was a charge back on 25th of Sept that my bank made thinking i was charged duplicate times

Alienoutlaw

I've never had any issues until now

LizziAS

try account recovery option to get a ticket processed