Warning: You May Lose Rank Levels

MajBludd

@starkerealm I agree, it needs to be addressed, quickly.

I just know if I was in Mishmash spot, I'd want as much help as I could get. As fast as I could get it.

If it happened to me and the response or lack of was the same as op's, I would honestly quit as I'd feel I wasn't valued as a customer.
I just hope it doesnt happen to more people or become a common bug.

Thank you for the response @starkerealm

Bald_templar

Let’s keep this post active so eventually zos can see it.........eventually

Thanatos_inside

I had this bug and wrote to support so they IGNORED me and i just lvl up again the lines. 49 rank without vigor yeah.

MajBludd

Anything new on the problem, OP?

MishMash

No, nothing has changed. I am not going to give up and I hope others that have experienced the same or similar issues do the same.

MajBludd

@mishmash sorry to hear that

ZarosA

What a joke of a game

Robo_Hobo

Dang, still not fixed it seems. Have a free bump then, hope it gets the attention it needs.

I couldn't imagine having to level up the ranks again, I'm not even at level 10 on my main yet, trying to get it there eventually to finally have all skill lines maxed, it's the last ones. It's taking forever as I'm not much a PvP'r, I just do battlegrounds from time to time, so to think of just suddenly having all of that time spent on it lost is crazy, and even crazier that it hasn't been fixed yet.

D0PAMINE

Hoping it gets corrected soon

MajBludd

jainiadral

That really sucks Keeping my fungers crossed that this gets resolved soon.

MishMash

I am just so disappointed in the support system now. If they would have read a follow-up question I asked ...

"Can I play on my other toons or will that ruin my chances for a fix".

I made it clear to them that I did not know if playing on the account would cause issues for the fix later.

Example, if I play on the other toons and they have to do an account wide rollback what is the point of playing? OR -- Will it only be that toon they have to roll back? Without the answer, I just felt it was best to stay away.

MajBludd

That's pretty sad, but I assume most of the responses you have received are automated. Hopefully you get some kind of response tomorrow.

starkerealm

@MishMash, playing on other characters shouldn't affect anything. And the achievements are unlocked, so that's pretty clearly indicating something's gone wrong.

At this point, customer support should have the tools to fix this, even if it means they have to get a bit creative. So, just hang in there.

eklhaftb16_ESO

Not just rank levels. You can also lose outfits. I just noticed my outfit reverted to last week's one after the crash.
Funny.

MishMash

What is sad is a

starkerealm wrote: »

@MishMash, playing on other characters shouldn't affect anything. And the achievements are unlocked, so that's pretty clearly indicating something's gone wrong.

At this point, customer support should have the tools to fix this, even if it means they have to get a bit creative. So, just hang in there.

@starkerealm ... I truly enjoy this game and the community so it is a downer. I will take that risk and play on another character... I will not work on builds or anything just in case they have to rollback. Thanks for your kind words

MishMash

@ZOS_GinaBruno @ZOS_JessicaFolsom 190829-003422
ESO > CHARACTER ISSUE
WAITING ON AGENT Since 8/29

Sirvaleen

Like @Robo_Hobo I'm not a real PvPer and I just recently got those skill lines maxed out...
But even if I strangely had fun doing that since it led to discovering another aspect of the game, having to actually grind to get them back because of a bug would really disgust me on principle.. (and thinking about the Mages Guild in that context is giving me nausea).

We're dealing with enough nuisances in this game and most of us really never complain about it. We learn to adapt and overcome them because we love the game enough to make compromises and overlook its shortcomings.
But that bug ? It's erasing your time, giving it absolutely zero meaning. And IMHO time is what we all value the most as human beings, which ZoS knows very well or the Skill Lines wouldn't have become purchasable...

So I dearly hope they *finally* do something to resolve the situation for that player and prevent it from happening again to anyone.

MishMash

I see a TUESDAY update will happen. I do hope it will fix my issue!!!

Casul

Holy ****

Hexquisite

MishMash wrote: »

What is sad is a

starkerealm wrote: »

@MishMash, playing on other characters shouldn't affect anything. And the achievements are unlocked, so that's pretty clearly indicating something's gone wrong.

At this point, customer support should have the tools to fix this, even if it means they have to get a bit creative. So, just hang in there.

@starkerealm ... I truly enjoy this game and the community so it is a downer. I will take that risk and play on another character... I will not work on builds or anything just in case they have to rollback. Thanks for your kind words

I would also take any AP you earned and buy motifs and put them on the AH, so that if there is a rollback to your whole account, you won't lose the AP, maybe. Good Luck!

MishMash

UPDATE: I had to go to Twitter to Bethesda Support to get any type of answer. This was their Answer.

Greetings, I can confirm for you that your ticket is in the correct queue and you will receive a response as soon as it has been reviewed by an agent. Please keep in mind that repeated responses will affect your position in the queue.

It is officially 5 days I've been waiting for this to be fixed or get ANY word what so ever on this ticket. Also, it does not say on the support ticket that if you say anything (update it with screenshots, reports, questions) you will refresh the queue.

Totally heartless, unfair, and unethical.

MajBludd

That sucks is all I can say.

D0PAMINE

jainiadral

MishMash wrote: »

UPDATE: I had to go to Twitter to Bethesda Support to get any type of answer. This was their Answer.

Greetings, I can confirm for you that your ticket is in the correct queue and you will receive a response as soon as it has been reviewed by an agent. Please keep in mind that repeated responses will affect your position in the queue.

It is officially 5 days I've been waiting for this to be fixed or get ANY word what so ever on this ticket. Also, it does not say on the support ticket that if you say anything (update it with screenshots, reports, questions) you will refresh the queue.

Totally heartless, unfair, and unethical.

Yuck Too vad it works that way here, though I guess it's par for the course. I can't remember if it's Bioware or Anet that inserts that line into its canned support responses. I wonder if this is an industry standard practice. If so, it's unfair and needs to stop.

MishMash

Crossing fingers they heard about this issue, patched it with this update so that my horror story will end.

Drako_Ei

MishMash wrote: »

Crossing fingers they heard about this issue, patched it with this update so that my horror story will end.

If they fix it, it will be by accident.... My friend couldnt queue for vet dungeons for 5 months, it was only his account, i could queue normally with anyone, but if he was in my group, i couldnt, he sent tickets, and told him to delete his addons a tousands of times (He uses no addons), after 5 months, ZoS fixed it by accident on a major update, because it wasnt mentioned on the patch notes

MishMash

@Drako_Ei if they fix it by accident I will be so happy. IF they do fix it I would hope they mention it in the patch notes so that I can understand what actually happened.

MishMash

Sadly I am not seeing anything in the patch notes that remotely resembles a fix for this situation.

Alliance Rank Skills Assault and Support drop from Rank 10 to 1 -- Locked, refunded skill points. Happened after a crash.

@ZOS_GinaBruno @ZOS_JessicaFolsom Can you please tell me if you've heard of this bug AND if there is indeed a FIX?

Morgul667

Seriously ZOS? No reply?

Not cool