Warning: You May Lose Rank Levels

MishMash

Warning, you may lose rank levels if you crash. It happened to me today. I crashed while we had an active hammer. I crashed to the report tool. Logged back into character. Every Skill Line in the game came up saying I gained a skill line. I noticed skills were missing off my weapon bars. My RANK 10 Alliance assault and support went back to rank 1 and I cannot use the skills I've been using all along. I fear I lost a lot more, but have noticed it yet.

I've restarted the game 3 times and still, it has not fixed. I checked my other characters and they're fine... its just my character that crashed in-game. I am PvP rank 43 Warlord and have earned over 50 million AP. There is NO WAY I am level 2 in support and assault.
Has anyone had this happen? If so what is the fix?

MishMash

Is there a way to backup your account because I do not trust it anymore. One simple crash reverted my skill line back to noob and support is non-existent.


**Updating this post with screenshots to show what happened. Please note that I logged in to grab the shot of my skills and I wasn't thinking --- accepted the AP daily reward and it was just enough to bring me to lv3. Worried it might have caused an issue now. So here it is.

Moloch1514

Il3rotherhood

Back on PC patch release, i crashed while logging in and when I got back online, all my settings on all my characters were back to default. I am thinking this is something similar, memory issue or something

idk

There is no backup you can perform. Addon information is saved at log out or /restoreui but losing days of progress in game is not something I have heard of.

@ZOS_GinaBruno or @Zos_BillE should be able to get this to someone. It is very odd.

I would also suggest restarting PC and trying again. Also, create a ticket and provide all information on the incident. I can only guess this is an bug related to the new skill lines being purchasable since you essentially lost the skill line but that is a shot in the dark guess.

Chrlynsch

ZOS wanted the hammer to cause Chaos wherever it goes...

On an unrelated note Alliance skill line upgrades are available for the low price of 3k crowns.

Shantu

Not as bad as the OP, but I got a bug in Hel Ra (still the buggiest trial in the game) where I'm just gliding around, unable to do anything, and had to quit and restart the game. When I came back the food I had just eaten was gone and reset to the time left just before I had eaten it. Weird stuff that's becoming the new norm.

SirAndy

Your characters are only saved server side, there's no backup you can initiate.

You need to open a support ticket with ZOS ...

Robo_Hobo

Yeah that sounds like something only customer support could fix, but it sounds like something they could easily fix if you give them all the information, especially now that skill lines are purchaseable (they could just gift you the crowns needed to buy it at the very least, if nothing else).

You'll have to send a ticket in - remember, when you send a ticket you'll get an automated response almost immediately, you have to reply back to this response to get a customer support person to see it and reply, otherwise they'll assume the automated response solved your query.

Also, if for whatever reason they say they can't fix it, then send another ticket in but change the wording a bit. I've had cases where they said they can't do something and then I try again and someone else is able to fix it.

Hapexamendios

That would suck. You have my sympathy on that one.

Vlad9425

Guess they want you to buy those skill lines back from the Crown Store 😂

MajBludd

Fug, that hammer is OP. It can erase your progress.

MishMash

Still waiting on a fix. They had to escalate it to a specialized team to look into it. *I've tried everything support suggested

After searching for similar issues it seems I am the first one to experience this bug because I am not finding any recent complaints. Unsettling to think this can happen so I hope they figure it out and fix it asap.

*Restarted game, PC, removed all Add-ons, saved variables, and addon settings

Jack-0

This happened to our pvp leader a couple of weeks ago, it’s utter ***. I don’t know what the actual outcome was, I’ll try n find out.

Minnesinger

The same happened to me. I reported it but, sadly, the answer was that they have no tools to return the missing skill line (alliance war).

UndeniablyAVG

Did you get the skill points back that you had invested into the skill line?

Minnesinger

UndeniablyAVG wrote: »

Did you get the skill points back that you had invested into the skill line?

The funny things is that all the passives are locked but at the same time maxed. Also the skills were locked but they were still maxed.

I had to play some time to get them all open again. My build is cleanse sorc so it was really disappointing.

In reply, yes the skill points were returned but not the passives.

HidesFromSun

That bug sounds utterly horrific. I hope you're able to get it sorted

MishMash

UndeniablyAVG wrote: »

Did you get the skill points back that you had invested into the skill line?

Yes, but I cannot use them on the skills because it says I do not know those skills yet.

MishMash

Minnesinger wrote: »

The same happened to me. I reported it but, sadly, the answer was that they have no tools to return the missing skill line (alliance war).

Wow, sorry it happened to you, but glad to see it was not just me. ESO truly has a bug in the game that has to be squashed quickly.

Did they escalate your issue to a "specialized team"? I am waiting to hear from them, and on the edge of my seat because it is a long weekend here in the US. I would like this fixed this morning.

If they cannot help me my choice is to go group with others in PvP with them knowing I am a hindrance to the group until I get this leveled up again. With the DoT's out there being so OP--- I really depend on having Purge.

Either way, if I do go that route, I will NOT let this slide and will continue to seek assistance on the issue to make sure it is fixed as I would hate to see others go through this.

WillhelmBlack

Are you sure you haven't logged into the PTS? xD

MishMash

WillhelmBlack wrote: »

Are you sure you haven't logged into the PTS? xD

I removed the PTS a few months ago. I needed some room on my Drive... so no I did not

LMar

After you /bug it keep responding to the support auto-mail. They will eventually be able to restore your character. I would avoid playing on that character till they fix it

Jabbs_Giggity

Can anyone confirm if this is only PC-related, or console too?

Minnesinger

MishMash wrote: »

Minnesinger wrote: »

The same happened to me. I reported it but, sadly, the answer was that they have no tools to return the missing skill line (alliance war).

Wow, sorry it happened to you, but glad to see it was not just me. ESO truly has a bug in the game that has to be squashed quickly.

Did they escalate your issue to a "specialized team"? I am waiting to hear from them, and on the edge of my seat because it is a long weekend here in the US. I would like this fixed this morning.

If they cannot help me my choice is to go group with others in PvP with them knowing I am a hindrance to the group until I get this leveled up again. With the DoT's out there being so OP--- I really depend on having Purge.

Either way, if I do go that route, I will NOT let this slide and will continue to seek assistance on the issue to make sure it is fixed as I would hate to see others go through this.

In my case, they simply replied that they have no means to return the skills. Oh they also apologized and that was it. I wasn´t persuasive so in the end I just kept playing my toon to get the skills back. Didn´t really take long. Hope they will handle your case with more satisfying results.

MajBludd

Good luck, OP on getting it sorted out!

master_vanargand

ZoS generates many bugs by fixing 1 bug.

Minnesinger

It all happened after I crashed. When I logged back there were texts saying my skill lines were reset. I was still in fight but realized the game reset all. After I died only alliance skill line was not normal.

Odovacar

That's crazy! I hope they can get this settled FAST for you OP! Make sure to update us when they do.

grannas211

No kidding this happened to me during the last Midyear Mayhem. I put multiple support tickets and they did absolutely nothing. I mean its only like a million AP to get it maxed out again, but its still annoying.

grannas211

Jabbs_Giggity wrote: »

Can anyone confirm if this is only PC-related, or console too?

happened to me on PS4.