BE3 Drops?

Amaljia

Marginis wrote: »

I know trying to be the voice of moderation is pointless on internet forums, but that's what I was attempting to be, @Amaljia and for the record, I don't appreciate assumptions being made about me, or the attitude of "if you don't agree with us, get out". For what it is worth, I have not gotten my rewards yet, but I have yet to check today. If I don't have them before tomorrow, I'll be sending in a ticket.

Maybe don't be so quick to judge in the future. Hell, maybe if ZOS weren't flooded with so many tickets and duplicate tickets right off the bat, they could have solved issues and gotten missed rewards out faster.

This is fair, though my so called *assumptions* were 100% based on what you've posted in these forums. In reality, I am frustrated with ZoS and really shouldn't take it out on anyone. This on top of all the other issues we've experienced since Elsweyr released have gotten to me. I'll refrain from posting here, unless I get something relevant to post (I.E. I finally got a response and/or my crates)

My apologies if I offended you @Marginis

DABOB1973b14_ESO

I received an auto-response for my Ticket and it ended with: "If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us! " at the end of the email.

I know my Bethesda & Twitch accounts were linked and and I even provided PROOF I watched it with a Screen shot of Bethesda E3 conference with the time & date on my ticket.

So I responded directly to the auto-response email just like it suggested and I'm still "Waiting on agent".

What's really crazy right after sending me the auto-response they sent me an email to take a survey on ZeniMax Online Customer Support. So I completed the survey, I was polite but brutally honest with my frustration and backed up my position with facts.

All that said I've worked IT support and I understand that ESO & their support team is overwhelmed atm.
BUT a decision should be made to stream line this issue. It's bad customer service bad PR for ESO & Bethesda.

All we want is what was promised to us for watching Bethesda's E3 conference because of ESO a game we all enjoy.

Raisin

Marginis wrote: »

Raisin wrote: »

Marginis wrote: »

ottobaht wrote: »

Marginis wrote: »

ottobaht wrote: »

Marginis wrote: »

Don't mind me, just checking in quick to say "Told you so" to most of the people here.

These are literally people who went through a half a week long ticket process before being escalated to a specialist. Don't be stupid, it's not a good look.

There are surely people who only got their rewards because they submitted tickets that got solved, but there are absolutely a lot of players who were here in this thread who literally just had to wait a couple of days. If they don't have their mount now, NOW is the time to submit a ticket. Not like all those people who were submitting tickets days ago and got their mounts because they just had to wait, and their tickets are still open.

So to you, don't be stupid, it's not a good look.

GrumpyDuckling wrote: »

On Xbox, I got 5 crates, but all 5 only had mimic stones, poisons, and potions. Was I supposed to receive a mount?

The Clouded Senche mount should be in your collections. The crates have nothing but consumables, aside from a rare chance to get a different senche mount or its corresponding senche cub pet, so just getting a bunch of mimic stones and poisons is to be expected.

That's a funny assumption to be making. Here is a forum moderator instructing people who hadn't received their drops by the 16th to put in a support ticket: https://forums.elderscrollsonline.com/en/discussion/comment/6140655#Comment_6140655

Get out of here with your smug ignorance.

This thread was started the 10th, and there were others as well. Use whatever justification you want for thinking I'm wrong, but don't insult me please.

[Edited myself for bait]

You mean the thread was made before people were given the information that it would take longer than announced? Shocker.

The thread was created before people should have reasonably expected to have something that many people had to pay for that was being given to them for free.

The thread was made on the 10th, when the official information was still "on the 10th". The whole reason we were even being given updates on the situation is because this thread existed. The closest thing to being 'early' this thread was, is that it was posted on monday morning EU time (which is why I am on the front page, explaining that it's probably based on US time and we are still operating on a reasonable timeframe ) -- so that's maybe a few hours early. It has been relevant ever since to discuss the situation and share updates on whether rewards were being received or not.

Nerrai

I just wanted to chime in and say that I got my drops today. I did submit a ticket on the 15th and also responded to the automated reply. It seems there's still a chance for those who haven't gotten the drops to receive them.

ottobaht

@Marginis

You might wanna put that ticket in now. Despite your attempts to shovel how you think things went down everyones throats, there has been zero evidence on these forums that:
1.) Drops went out after the original wave on 6/11 without the assistance of customer support
2.) There were PC players that received drops today that did not have tickets in

I welcome you to link to any posts that prove otherwise.

Muanthuun

We were told by the 12, it's the 20th. Get a clue dude.

Muanthuun

Actually, we were told the 10th originally iirc then the 12th.

xNinja

Got a reply to my ticket saying I got my drops.

elvenmad

This whole fiasco as been pretty frustrating for me, just returned (3 weeks ago now) to the game after a 2+ year break, was all excited, expected to have a new mount too, was also looking to start a sub running after I leveled my Necromancer and start running through the DLC zones to complete those too, but to be honest this mess as kinda put a damper on things for me ,losing interest very fast at this point, pretty shocked at how ZoS handle things more than anything, not very proffesional, and definitely not very customer friendly.

Worst thing a publisher can do for me when there are issues in a game is be silent, especially when an issue is at a point it creates frustration on the forums and is basically ignored.

Players frustration is understandable at this point but its not the players fault, they let this happen and they've left it to escalate, I hope they learn from this, don't ever offer things you can't deliver and don't in any circumstances give a timeline if there is now way you can stick to it, there is no excuses, ANY supplier of anything ALWAYS allows for unforeseen issues when giving a estimated delivery time.

Amaljia

elvenmad wrote: »

This whole fiasco as been pretty frustrating for me, just returned (3 weeks ago now) to the game after a 2+ year break, was all excited, expected to have a new mount too, was also looking to start a sub running after I leveled my Necromancer and start running through the DLC zones to complete those too, but to be honest this mess as kinda put a damper on things for me ,losing interest very fast at this point, pretty shocked at how ZoS handle things more than anything, not very proffesional, and definitely not very customer friendly.

Worst thing a publisher can do for me when there are issues in a game is be silent, especially when an issue is at a point it creates frustration on the forums and is basically ignored.

Players frustration is understandable at this point but its not the players fault, they let this happen and they've left it to escalate, I hope they learn from this, don't ever offer things you can't deliver and don't in any circumstances give a timeline if there is now way you can stick to it, there is no excuses, ANY supplier of anything ALWAYS allows for unforeseen issues when giving a estimated delivery time.

Heck, at this point I can't even get them to answer me on a different issue (mail missing) and the most frustrating part is the ticket still shows Status: Customer Response Required. I've answered them TWICE.. Nothing. Yes, my faith with ZoS's customer support is just gone at this point

Kara

Still nothing here. Already have a ticket open on another matter, but it looks like it’s time for one for this.

Muanthuun

Amaljia wrote: »

elvenmad wrote: »

This whole fiasco as been pretty frustrating for me, just returned (3 weeks ago now) to the game after a 2+ year break, was all excited, expected to have a new mount too, was also looking to start a sub running after I leveled my Necromancer and start running through the DLC zones to complete those too, but to be honest this mess as kinda put a damper on things for me ,losing interest very fast at this point, pretty shocked at how ZoS handle things more than anything, not very proffesional, and definitely not very customer friendly.

Worst thing a publisher can do for me when there are issues in a game is be silent, especially when an issue is at a point it creates frustration on the forums and is basically ignored.

Players frustration is understandable at this point but its not the players fault, they let this happen and they've left it to escalate, I hope they learn from this, don't ever offer things you can't deliver and don't in any circumstances give a timeline if there is now way you can stick to it, there is no excuses, ANY supplier of anything ALWAYS allows for unforeseen issues when giving a estimated delivery time.

Heck, at this point I can't even get them to answer me on a different issue (mail missing) and the most frustrating part is the ticket still shows Status: Customer Response Required. I've answered them TWICE.. Nothing. Yes, my faith with ZoS's customer support is just gone at this point

What's even more frustrating is that a rep just posted in this thread and didn't even acknowledge the problem or concerns.

Amaljia

Muanthuun wrote: »

Amaljia wrote: »

elvenmad wrote: »

This whole fiasco as been pretty frustrating for me, just returned (3 weeks ago now) to the game after a 2+ year break, was all excited, expected to have a new mount too, was also looking to start a sub running after I leveled my Necromancer and start running through the DLC zones to complete those too, but to be honest this mess as kinda put a damper on things for me ,losing interest very fast at this point, pretty shocked at how ZoS handle things more than anything, not very proffesional, and definitely not very customer friendly.

Worst thing a publisher can do for me when there are issues in a game is be silent, especially when an issue is at a point it creates frustration on the forums and is basically ignored.

Players frustration is understandable at this point but its not the players fault, they let this happen and they've left it to escalate, I hope they learn from this, don't ever offer things you can't deliver and don't in any circumstances give a timeline if there is now way you can stick to it, there is no excuses, ANY supplier of anything ALWAYS allows for unforeseen issues when giving a estimated delivery time.

Heck, at this point I can't even get them to answer me on a different issue (mail missing) and the most frustrating part is the ticket still shows Status: Customer Response Required. I've answered them TWICE.. Nothing. Yes, my faith with ZoS's customer support is just gone at this point

What's even more frustrating is that a rep just posted in this thread and didn't even acknowledge the problem or concerns.

So much YES! I'm starting to think they simply don't care and figure if they ignore us long enough, we'll quietly go away

Path

Still nada.
Your ticket number is: 190620-000392

Delpi

Nothing at all... this is exasperating.

eso_lags

Nothing on xbox yet

At least for me

breathingstars

I still don't have anything. I did submit a ticket and responded to it after 2 days, then I received a response from someone escalating my ticket. PC NA.

elvenmad

Finally just got mine, ONLY 10 days late.
Just got an e-mail from my ticket followed by 2 more e-mails to confirm redemption of the crates and the mount.

If you've still not received yours submit a ticket and include screenshots of your account links, that's what seems to have worked for me, first ticket I submitted earlier in the week had no screenshot and was closed without a response.


Still been a nightmare of an experience for something that should have been automated and without issues.

Raisin

I got them. Hallelujah.

The answer to my ticket kind of makes it sound as if it had to be done manually, so it seems the system did miss people.

I just really wish ZOS would understand that all they had to do was say "We'll keep working on it for two weeks" and everybody (okay most) would have waited two weeks before feeling like something was wrong. People just got antsy over the zero communication.

GL to everybody still waiting!

nedojebani

Still waiting here, nobody looked at the ticket for 4 days now..

neurp

Still no news either.

Grey17

Same.."waiting for Agent"....

rotaugen454

I’m glad I got the mount, as the crates were just poisons,potions, mimic stones, and 2 riding speed lessons. That was it across 5 crates.

Arunei

rotaugen454 wrote: »

I’m glad I got the mount, as the crates were just poisons,potions, mimic stones, and 2 riding speed lessons. That was it across 5 crates.

Aside from one very very very rare Pet and an even rarer Mount, Ouroboros crates (the ones you get as Twitch drops) only ever drop Consumables.

brunhildedraconiab16_ESO

At the end (and 3 tickets) i got my BE3 Drops.
Thank you

wolflordb14_ESO

I still have not gotten mine either and I submitted a ticket today, hopefully they are just backlogged and I still get them.

Muanthuun

They finally credited my account today. Doesn't change my mind about how atrocious the community managers are, but at least support was helpful. It will be a line time again before I give Zeni a + sub . The trust was lost.

Raisin

Muanthuun wrote: »

They finally credited my account today. Doesn't change my mind about how atrocious the community managers are, but at least support was helpful. It will be a line time again before I give Zeni a + sub . The trust was lost.

I can imagine the Community Managers can only give out what information they are given and are permitted to share. Given that they updated us when they could, I doubt they would want things to go on as they did. If they could have given us other information I believe they would have done so.

elvenmad

Raisin wrote: »

Muanthuun wrote: »

They finally credited my account today. Doesn't change my mind about how atrocious the community managers are, but at least support was helpful. It will be a line time again before I give Zeni a + sub . The trust was lost.

I can imagine the Community Managers can only give out what information they are given and are permitted to share. Given that they updated us when they could, I doubt they would want things to go on as they did. If they could have given us other information I believe they would have done so.

They could of at the very least have said they are aware of the situation and the feedback has been passed on, or its known about and being worked on, ANYTHING would have been better than nothing.

It still seems that the majority of players who have received the rewards recently was due to them submitting tickets, so in other words each case was looked into individually, there was 250k viewers and I know alot got the rewards the first day but still there must have been 1000's who didn't, man thats alot of work for what should have been a automated system, something or someone messed up big time on their end.

Raisin

elvenmad wrote: »

Raisin wrote: »

Muanthuun wrote: »

They finally credited my account today. Doesn't change my mind about how atrocious the community managers are, but at least support was helpful. It will be a line time again before I give Zeni a + sub . The trust was lost.

I can imagine the Community Managers can only give out what information they are given and are permitted to share. Given that they updated us when they could, I doubt they would want things to go on as they did. If they could have given us other information I believe they would have done so.

They could of at the very least have said they are aware of the situation and the feedback has been passed on, or its known about and being worked on, ANYTHING would have been better than nothing.

It still seems that the majority of players who have received the rewards recently was due to them submitting tickets, so in other words each case was looked into individually, there was 250k viewers and I know alot got the rewards the first day but still there must have been 1000's who didn't, man thats alot of work for what should have been a automated system, something or someone messed up big time on their end.

I absolutely agree, of course communication was the issue here. I'm just at careful about throwing the blame around cause you never know which part of the system is at fault, and as players it's always easy to just blame whoever we actually have contact with -- which is usually bottom of the chain.