massive deterioration of gameplay quality on PC/EU-server since maintenance (JAN/28)

Thevampirenight

bitels wrote: »

Thevampirenight wrote: »

Well Zenimax I believe is U.S Based so they might have to send a team if they don;t already have one to go over there. We know they are having issues with the Pts they are working on so Eu players might have to wait till that is finished. I believe they might be having issues transferring over Eu characters. From whats been mentioned. So we will see what happens.

Im sorry, but if that is true, if they really sacriface EU server for sake of PTS, they dont care even to acknowledge that there is a problem, then it is biggest BS i saw in quite some time. Especially that problems with PTS started only on monday, and we have problems with EU server for 10 days now.
Live servers always should be priority.

The Elder Scrolls Online v4.3.2 has a number of bug fixes for the Wrathstone dungeons, and also includes various adjustments for some of the Racial passives based on your feedback. Note that we did run into an issue with the character copy database, and have copied all PC NA characters from last week while we work on resolving the issue; we're currently planning to copy PC EU characters next week. The size of this patch is approximately 159MB.


Now I'm not sure if that is Eu issue or Na I could have been wrong on that post I made but well this is a quote from the pts on the issues thats have caused a two day maintence.

ZOS_GinaBruno wrote: »

Hi everyone,

Unfortunately today's PTS maintenance is taking longer than expected, and we've run into a few snags. Downtime will extend overnight while we continue troubleshooting, but we expect to open sometime tomorrow afternoon. In the meantime, we've published the PTS patch notes for the latest patch which you can read here.

Thanks for your understanding!

ZOS_GinaBruno wrote: »

Update: Unfortunately we need to leave PTS offline overnight so we can continue working out these issues. We'll let you know when we have an update tomorrow. Apologies, everyone.

I'm not sure what the issue is but I'm sure its having to do with their copy and paste to pts server thing. THey do have to get the dlc ready for live so I think that is what they are mainly focusing on right now. But they could be working on the eu server problems so who knows *Shrugs*

TQSkull

Thevampirenight wrote: »

they could be working on [...] server problems

good one

Thevampirenight

TQSkull wrote: »

Thevampirenight wrote: »

they could be working on [...] server problems

good one

I'm glad I make some people laugh. Hopefully they will do something about it really. If its that bad then they will have to do something I think. To fix the issue, if it takes a couple of weeks or months that is possible but I don't think they would leave the game unplayable on Eu. As that would cut down on their bottom line. If its unplayable. But I could be just as wrong and they will let it go lets hope that isn't the cast.

bitels

Thevampirenight wrote: »

bitels wrote: »

Thevampirenight wrote: »

Well Zenimax I believe is U.S Based so they might have to send a team if they don;t already have one to go over there. We know they are having issues with the Pts they are working on so Eu players might have to wait till that is finished. I believe they might be having issues transferring over Eu characters. From whats been mentioned. So we will see what happens.

Im sorry, but if that is true, if they really sacriface EU server for sake of PTS, they dont care even to acknowledge that there is a problem, then it is biggest BS i saw in quite some time. Especially that problems with PTS started only on monday, and we have problems with EU server for 10 days now.
Live servers always should be priority.

The Elder Scrolls Online v4.3.2 has a number of bug fixes for the Wrathstone dungeons, and also includes various adjustments for some of the Racial passives based on your feedback. Note that we did run into an issue with the character copy database, and have copied all PC NA characters from last week while we work on resolving the issue; we're currently planning to copy PC EU characters next week. The size of this patch is approximately 159MB.


Now I'm not sure if that is Eu issue or Na I could have been wrong on that post I made but well this is a quote from the pts on the issues thats have caused a two day maintence.

ZOS_GinaBruno wrote: »

Hi everyone,

Unfortunately today's PTS maintenance is taking longer than expected, and we've run into a few snags. Downtime will extend overnight while we continue troubleshooting, but we expect to open sometime tomorrow afternoon. In the meantime, we've published the PTS patch notes for the latest patch which you can read here.

Thanks for your understanding!

ZOS_GinaBruno wrote: »

Update: Unfortunately we need to leave PTS offline overnight so we can continue working out these issues. We'll let you know when we have an update tomorrow. Apologies, everyone.

I'm not sure what the issue is but I'm sure its having to do with their copy and paste to pts server thing. THey do have to get the dlc ready for live so I think that is what they are mainly focusing on right now. But they could be working on the eu server problems so who knows *Shrugs*

Not sure if you understood what i said. Problem with EU server (at least mist recently ones) are not since this monday, where zos was doing PTS maintenance. It is since LAST monday, when they did that cursed software update, or whatever.
I know you, as NA player, dont have to care. But for us certain parts of the game are literally unplayable and we didnt get any kind of acknowledge from zos.
And I assume you also would not care about upcoming content if you would not be able to play current one for over a week

CiNNeR

Thevampirenight wrote: »

Well Zenimax I believe is U.S Based so they might have to send a team if they don;t already have one to go over there. We know they are having issues with the Pts they are working on so Eu players might have to wait till that is finished. I believe they might be having issues transferring over Eu characters. From whats been mentioned. So we will see what happens. (...)

I'm not sure what the issue is but I'm sure its having to do with their copy and paste to pts server thing. THey do have to get the dlc ready for live so I think that is what they are mainly focusing on right now. But they could be working on the eu server problems so who knows *Shrugs*

The problems started a week earlier. And you seem to forget most of us pay every month to play and maybe spent real money for crowns on top of that. So it would be a really bad excuse that they would focus on a new DLC to buy for a game and leva a whole continent with more troubles than gameplay for your money.

Most frustrating for me is that ZOS isn't even responding in anyway. Ofcourse things can go wrong but communicate!

SgtSilock

5 pages and 127 posts later and still no ZOS response.

Isn't this just typical of your proven poor behaviors. Perhaps we should start calling each other names? I'm sure you'll be quick to respond then.

@ZOS_GinaBruno @ZOS_KaiSchober @ZOS_BillE @ZOS_JessicaFolsom @ZOS_GaryA

Nebthet78

visionality wrote: »

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_KaiSchober

Since Monday's maintenance and software update, the PC/EU-server has suffered a massive quality loss in terms of handling ESO. The login-problems may be fixed, but ping frenzies in PVE dungeons as much as in PVP Cyrodiil, where skills are not accessible for several seconds at a time. This is NOT the normal lag we had before, its at leaste twice as severe - and happening in situations with almost no NPCs or other players around.

Are you aware of the problem?
Do you have any idea how to fix this?
How long will it take you to fix it and will you be able to reestablish at least the status we had before that massivly disruptive maintenance?

A quick and informative answer would be appreciated.

I agree OP.. it's been happening on PC/NA as well...

Tapio75

Yea. I have had many issues after i started playing again. Have to try to log in numerous times to actually get to character select, then requesting character load may take as long as 5 minutes. Random disconnects and generally bad performance, though this might be more to do with amount of people per instance and general playstyle certain people have in ESO i have not seen in other MMORPG's

I mean those farming herds.. They really hit the performance and they should be encouraged to do their farmin in dungeons and such. Increase XP on dungeons and amount of people that can enter them. Let them be there, away from mind and away from sight.

Whats the problem here with these herds farming in quest areas and dolmens?

Well the engine does not handle large amounts of rendered characters well, and the engine does not seem to have option for invisible players or characters. Some farming areas are filled with corpses, which all have to be rendered and all that adds to load your computers have to handle and also the data that needs to go between your computer and server. Added to that, lot of 10 or more people farming, throwing spells left, right and rearend.. Doing all the flashy visuals and so forth id just too much to handle.

All that might also cause those other issues, as they only seem to happen to me, when i log out on busy area and try to continue there the next day.. Issues also happen when playing on busy farming areas or near dolmens and cities that are filled with people.

Something has to be done to the connection issues but also to the way instances are handled or simply reduce numbers of people allowed per instance. Give farmer Joe's and Jane's a way to farm more efficiently somewhere, which is for their farming group only like dungeons or trials. Give them other and better mechanics to do their farming, if they really need to do that or remove the level system as is, so people dont have to boost with these mechanics.

Tapio75

Deleted

SwampDrainerGoat

This thread will also be ignored by the Dev's. It's what they are good at.

visionality

Just wanted to say: happy anniversary, thread!

You are one week old, you have 132 comments - all agreeing on the same problems - and ZOS is still feeling too high and mighty to reacting with even a tiny "Hello. We realize some players are experiencing problems on PC/EU and are currently looking into the problem."

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_GaryA @ZOS_JesC @ZOS_KaiSchober:
*throwing a symbolic shoe in your direction*

VinayExile

Hello devs? Are we heard here? Or do we need to take matters in our own hands and start a lawsuit like what happened to fallout76?
@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_GaryA @ZOS_JesC @ZOS_KaiSchober because you're also still selling crown crates in Belgium wich is an illegal offense, next to selling a game that isnt working.

bitels

Tbh at that point its just sad. For all BSing us that they created about every region, every platform and every server you would think they can take 30 sec to actually comunicate with us about an issue.
But nope- ad long as it do not affect NA server everything is all right. Also dont forget to pre order new chapter

DJfriede

Day 10(?) after "The Maintenance": PC EU is still royally screwed, nothing works properly.

visionality

Back from another PVP experience with my raid, expecting the worst and - surprise! - being wrong about it.

Actually tonight I had NO considerable lag, NO skills froze, NO bar swap was impossible AND - miracle of miracles - for almost everybody in our group (14 ppl) the game was running smoothly, too. We ran into some big enemy groups with other players around, but even there the lag was lower than normal, and the game remained responsive all the time. Plus the fights against enemy players seemed to run normally for them, too.

So, @ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_BillE @ZOS_KaiSchober: if you did something to the server (like adding more hamsters and reattaching a loose cable, maybe?), keep doing it. I pray this is not a one-time miracle and tomorrow everything is terrible again.

Would like to hear whether anybody else experienced the same improvement.

CiNNeR

visionality wrote: »

Back from another PVP experience with my raid, expecting the worst and - surprise! - being wrong about it.

Actually tonight I had NO considerable lag, NO skills froze, NO bar swap was impossible AND - miracle of miracles - for almost everybody in our group (14 ppl) the game was running smoothly, too. We ran into some big enemy groups with other players around, but even there the lag was lower than normal, and the game remained responsive all the time. Plus the fights against enemy players seemed to run normally for them, too.

So, @ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_BillE @ZOS_KaiSchober: if you did something to the server (like adding more hamsters and reattaching a loose cable, maybe?), keep doing it. I pray this is not a one-time miracle and tomorrow everything is terrible again.

Would like to hear whether anybody else experienced the same improvement.

Nice it worked smoother for you. Here in PvE everything went allright. PvP Vivec not so much. Lagfest all around, doors not responding, loading screens, screenfreezes and one crash. Though it was a bit better than yesterday i must admit.

Waynerx8

Pve shi?e again tonight, laggy, delays, complete joke now.

CiNNeR

Waynerx8 wrote: »

Pve shi?e again tonight, laggy, delays, complete joke now.

Yeah I was cought by suprise too. Noone believed me.

nckg84

Yet again a evening of LAGGGGGGG. Even BG's are unplayable.

DJfriede

Update: It's a new evening and it's lagging the same as the days before.

Also: Bump.

EllieBlue

It is really bad. In PvP (Sotha Sil-pc EU), I find my skills are not firing, skill bars are not swapping, can't break free from cc, the game feels draggy, almost on slow-mo most times, even when it is only a few players and some NPCs around. Sometimes I find myself key bashing and my character remain standing in one place, doing nothing, for a good 3-4 seconds followed by dropping dead from NPCs and/or enemy players. A few times I find myself getting disconnected mid sieging, mid defending when the gate opened and a few enemy players rushed in. It is so frustrating that often, I just logged out after 10-15 minutes.

I am used to the lag. My usual latency is 380 on good days and ranges from 450-999+ when it is bad. But since last maintenance, I find that even at 385, the game is sluggish and all the above happen constantly. It is really abysmal.

Gilvoth

it is worse, still bad!

evoniee

i quit game for awhile cause of this also waiting game balance
i hope my EU character can be transfered to NA

play on EU 500ms average while NA 300ms
EU also have worse lag spikes

gonna think more before spend my money for this game

Waynerx8

May as well continue my low level FFXIV, this company can sod off now.

FlyingSwan

Waynerx8 wrote: »

May as well continue my low level FFXIV, this company can sod off now.

Logged into ESO about 20 mins ago, did a random vet, get through it but it was so glitchy and sluggish, just a horrid experience. FFXIV is ridiculously well optimised compared to ESO, plus the supplier doesn't treat the customer like dirt, so a win all round!

I've been playing FFXIV more and more lately, only really coming back to the ESO forum in the faint hope there'll be a post from a forum drone on this matter, but the lack of response shows that ZOS do not care about it.

DJfriede

Bump.

I am so sorry for this bump. I think I typed that one yesterday, but it arrived late due to all that lag.

eso_lags

visionality wrote: »

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_KaiSchober

Since Monday's maintenance and software update, the PC/EU-server has suffered a massive quality loss in terms of handling ESO. The login-problems may be fixed, but ping frenzies in PVE dungeons as much as in PVP Cyrodiil, where skills are not accessible for several seconds at a time. This is NOT the normal lag we had before, its at leaste twice as severe - and happening in situations with almost no NPCs or other players around.

Are you aware of the problem?
Do you have any idea how to fix this?
How long will it take you to fix it and will you be able to reestablish at least the status we had before that massivly disruptive maintenance?

A quick and informative answer would be appreciated.

This pretty much sums up zenimax online studios. Gina admits they dont communicate enough, but yet again i am only seeing silence. Things arent this bad on xbox NA all the time, however in certain places it is this bad. Vivec, shor sometimes, any zone where a lot of players have gathered such as stormhaven..

We get nothing but silence from zos. No direct acknowledgement of a specific issue. But its actually surprising to see zos ignore this when so many people are posting. Zos has a serious communication issue like i have never seen before. Something like this should be met with an immediate response and regular updates. Of course ive been complaining for over 2 years about similar performance on xbox, and have gotten nothing so I guess its not too surprising.

DJfriede

eso_lags wrote: »

This pretty much sums up zenimax online studios. Gina admits they dont communicate enough, but yet again i am only seeing silence. Things arent this bad on xbox NA all the time, however in certain places it is this bad. Vivec, shor sometimes, any zone where a lot of players have gathered such as stormhaven..

We get nothing but silence from zos. No direct acknowledgement of a specific issue. But its actually surprising to see zos ignore this when so many people are posting. Zos has a serious communication issue like i have never seen before. Something like this should be met with an immediate response and regular updates. Of course ive been complaining for over 2 years about similar performance on xbox, and have gotten nothing so I guess its not too surprising.

Don't worry, there is a patch maintenance coming next week. Maintenance is a good thing, right? ...right?

Wolfkeks

They may need more money to fix the servers... how about helping them out and we all buy some crown crates?

But seriously, ZOS; you can do better.

Leeched

Bumping this cause the issue is definetely still NOT fixed!
I just rq'ed cause of perma 500 ping, no skills going off, slideshow etc.