Lost ALL items from my crowded bank

Kumba_Ya

Haven’t logged on in a few days, has their been any updates/resolution for this issue? I just want my monster helms and gold sets back

ZOS_SarahHecker

Hey all,

Quick update here: Our engineering team will begin deploying a fix soon to restore items that became inaccessible during this week's patch. The items will be in your mailbox and may take up to a few hours to receive.

Thank you for your patience!

Blehard

ZOS_SarahHecker wrote: »

Hey all,

Quick update here: Our engineering team will begin deploying a fix soon to restore items that became inaccessible during this week's patch. The items will be in your mailbox and may take up to a few hours to receive.

Thank you for your patience!

Thank you for the update! this is great news

Minno

Blehard wrote: »

ZOS_SarahHecker wrote: »

Hey all,

Quick update here: Our engineering team will begin deploying a fix soon to restore items that became inaccessible during this week's patch. The items will be in your mailbox and may take up to a few hours to receive.

Thank you for your patience!

Thank you for the update! this is great news

Agreed, thanks @ZOS_SarahHecker !!!

Minno

Minno wrote: »

Blehard wrote: »

ZOS_SarahHecker wrote: »

Hey all,

Quick update here: Our engineering team will begin deploying a fix soon to restore items that became inaccessible during this week's patch. The items will be in your mailbox and may take up to a few hours to receive.

Thank you for your patience!

Thank you for the update! this is great news

Agreed, thanks @ZOS_SarahHecker !!!

Also, will this fix include a hotfix to turn off that bug so other players don't get hit with it?

Cinbri

Just got 24 mails of restored items indeed

ZOS_SarahHecker

Minno wrote: »

Minno wrote: »

Blehard wrote: »

ZOS_SarahHecker wrote: »

Hey all,

Quick update here: Our engineering team will begin deploying a fix soon to restore items that became inaccessible during this week's patch. The items will be in your mailbox and may take up to a few hours to receive.

Thank you for your patience!

Thank you for the update! this is great news

Agreed, thanks @ZOS_SarahHecker !!!

Also, will this fix include a hotfix to turn off that bug so other players don't get hit with it?

We already deployed a hotfix for this issue, so no one else should run into the same problem.

Blehard

Cinbri wrote: »

Just got 24 mails of restored items indeed

the problem now is finding somewhere to put the 120 odd items as im not playing enough to justify buying ESO+ atm lol.

Parobro

and when do you deploy a fix for dizzyswing?

Tarmika

You're back, my precious!



Thank you for solving this and restoring every lost item

Minno

Tarmika wrote: »

You're back, my precious!



Thank you for solving this and restoring every lost item

really glad this got fixed!

Keeping my ESO plus on to show my appreciation for the quick fix here.
That might change pending other factors but for now I will keep it.

eklhaftb16_ESO

Thanks for returning my random junk (totally forgot I had that bow).
Much appreciated! Will be resubbing next month.

React

Glad to see this was resolved, hopefully console users won't have to experience this on launch.

Now perhaps we could get an update on the bugs involving aiming with dizzying swing, snipe, dark flare, biting jabs, puncturing strikes, etc?

@ZOS_SarahHecker

Minno

Liam12548 wrote: »

Glad to see this was resolved, hopefully console users won't have to experience this on launch.

Now perhaps we could get an update on the bugs involving aiming with dizzying swing, snipe, dark flare, biting jabs, puncturing strikes, etc?

@ZOS_SarahHecker

Ping her to those threads. This one is officially closed when she responds regarding consoles.

gisakhan

Do you get all your stuff? I only got 3 of 100 ...

LordHades

ZOS_SarahHecker wrote: »

Hey all,

Quick update here: Our engineering team will begin deploying a fix soon to restore items that became inaccessible during this week's patch. The items will be in your mailbox and may take up to a few hours to receive.

Thank you for your patience!

Thanks, let's hope this is solved as soon as possible. In my case I cancelled ESO+ for (I think) first time in whole year because I started to have wrist paing on left wrist (had surgery years ago) so sometimes I couldn't play, others a bit, others more and decided to cancel it. I'm better now and honestly I've thought about getting ESO+ several times even with the risk of having more pain and not being able to play.

But speaking of pain... playing the "Inventory Game" is a pain in the ass (ノಠ益ಠ)ノ彡┻━┻

I don't know how people can play month after month withouth crafting bag >.<

LordHades

Tarmika wrote: »

You're back, my precious!



Thank you for solving this and restoring every lost item

Hmm... I'm not logged at game back now, but as far as I can see items don't go back to bank? Because well, as I mentioned above I cancelled ESO+ for a reason and I even now I need to clean my inventory every few minutes, so there is no way in Hell I can put those items on my chars, chests or bank T_T

Catsmoke14

I did not receive the balance of lost items in my in-game email. I have not received any new in-game emails since the announced solution to this issue.

I received only one reply to my initial ticket, and no further communication from ESO customer support despite a second email from me a day ago.

I would in fact like to have all my items returned to me even though I now have no way of storing them anywhere.

gisakhan

edbudd39b14_ESO wrote: »

I did not receive the balance of lost items in my in-game email.

Same. Only one letter(

PeterUnlustig

ZOS_SarahHecker wrote: »

Hey all,

Quick update here: Our engineering team will begin deploying a fix soon to restore items that became inaccessible during this week's patch. The items will be in your mailbox and may take up to a few hours to receive.

Thank you for your patience!

you forgott that you cant sent bound objects, the Items restored are all UNBOUND. All Items that were bound are still lost im still missing Maelstrom weapons and Asylum weapons and other bound gear. Pls look into that matter. Anybody else missing their bound items? I reloged all chars and updated inventory insight data.

Annax

I knew the fix was too good to be true. Bound items are bound to be (see what I did there?) the most important ones, and ZOS better find a way to get them back to us, and quickly.

gisakhan

Today is an anniversary. 7 days of nothing.

MIX555

Lost all the things from the bank, things from the characters, all the bags of the characters are also empty, currencies (game money, vouchers and so on) are also missing .. in the bank the currency also disappeared. Also, the characters were removed along with things and bags. The craft bag (giving for a subscription) is also completely empty.
I wrote to the support service, I decided to duplicate here waiting for a decision .. and return

ZOS_SarahHecker

Hey all,

Can you reply to this thread or DM me with your User ID and platform/server and whether you're missing bound items or missing items in general? We are going to look into this further.

gisakhan

@ZOS_SarahHecker

ZOS_SarahHecker wrote: »

Hey all,

Can you reply to this thread or DM me with your User ID and platform/server and whether you're missing bound items or missing items in general? We are going to look into this further.

@GISAKHAN PC – EU

ZOS_SarahHecker

Hey all,

Another update regarding this issue: We found an error that may have prevented some items from being returned and are planning to perform another round of mailings to restore more items.

Thank you again for all your patience here.

idk

Minno wrote: »

idk wrote: »

ZOS_SarahHecker wrote: »

Hey all,

We can confirm that we are aware of these reports and are investigating the issue.

Thank you!

Seeing that this seems more widespread I would like to remind people last time there was wide spread loss of bank inventory Zos promised much then basically did not do anything to replace lost inventory.

During the first months of this game many players lost all bank space they purchased and were reverted to the base 60 slots.

Zos promised to replace the lost inventory. They even stated they had means to see what we had, what we had lost.

After about a week of them working to figure out what happened, and a fix, they changed their mind to they would provide us gold to replace our lost bank space and to purchase from guild traders what we had lost.

1. they did not even bother to give me enough gold to replace my lost bank slots, had to ask for more.
2. Unless we could tell them what we actually had in inventory they would not replace it. Who keeps an inventory.

I hope they actually do you right this time but history shows the word of Zos in these matters does not mean squat.

This was the original thread.

https://forums.elderscrollsonline.com/en/discussion/77461/missing-bank-items-bank-slots-skill-points/p1

This was the comment Zos could see what we had in our inventory and our inventory history.

https://forums.elderscrollsonline.com/en/discussion/comment/618874/#Comment_618874

This is where we were told we had to itemized what we lost to get it replaced. Again, who keeps inventory.

https://forums.elderscrollsonline.com/en/discussion/comment/669407/#Comment_669407

Yea sounds like for that issue they ran into too many people impacted for them to look at each person quickly.

Honestly, I would just itemize things you remember in your bank. They will probably replace based on that instead and only check to see if you were impacted or not by the bug in order to stop people from lying about losing items.

I think I can know what I had in my bank roughly, give or take a margin of error of about 5%.

With many players having well over 400 slots it would be a little absurd to require us to start keeping such an inventory as most are not going to remember that much inventory at the top of their heads.

But I do agree that Zos decided it was to much trouble so they did not bother following through with checking what we lost themselves. Same thing can happen here. Such tasks take effort and Zos finds it much easier to place the burden on us.

StormChaser3000

ZOS_SarahHecker wrote: »

Hey all,

Another update regarding this issue: We found an error that may have prevented some items from being returned and are planning to perform another round of mailings to restore more items.

Thank you again for all your patience here.

Good to know, since I'm still missing items and got zero mails

Minno

idk wrote: »

Minno wrote: »

idk wrote: »

ZOS_SarahHecker wrote: »

Hey all,

We can confirm that we are aware of these reports and are investigating the issue.

Thank you!

Seeing that this seems more widespread I would like to remind people last time there was wide spread loss of bank inventory Zos promised much then basically did not do anything to replace lost inventory.

During the first months of this game many players lost all bank space they purchased and were reverted to the base 60 slots.

Zos promised to replace the lost inventory. They even stated they had means to see what we had, what we had lost.

After about a week of them working to figure out what happened, and a fix, they changed their mind to they would provide us gold to replace our lost bank space and to purchase from guild traders what we had lost.

1. they did not even bother to give me enough gold to replace my lost bank slots, had to ask for more.
2. Unless we could tell them what we actually had in inventory they would not replace it. Who keeps an inventory.

I hope they actually do you right this time but history shows the word of Zos in these matters does not mean squat.

This was the original thread.

https://forums.elderscrollsonline.com/en/discussion/77461/missing-bank-items-bank-slots-skill-points/p1

This was the comment Zos could see what we had in our inventory and our inventory history.

https://forums.elderscrollsonline.com/en/discussion/comment/618874/#Comment_618874

This is where we were told we had to itemized what we lost to get it replaced. Again, who keeps inventory.

https://forums.elderscrollsonline.com/en/discussion/comment/669407/#Comment_669407

Yea sounds like for that issue they ran into too many people impacted for them to look at each person quickly.

Honestly, I would just itemize things you remember in your bank. They will probably replace based on that instead and only check to see if you were impacted or not by the bug in order to stop people from lying about losing items.

I think I can know what I had in my bank roughly, give or take a margin of error of about 5%.

With many players having well over 400 slots it would be a little absurd to require us to start keeping such an inventory as most are not going to remember that much inventory at the top of their heads.

But I do agree that Zos decided it was to much trouble so they did not bother following through with checking what we lost themselves. Same thing can happen here. Such tasks take effort and Zos finds it much easier to place the burden on us.

My comment is outdated; ZOS did fix everyone's items and are doing another mailing update while continuing to make updates for us.

Catsmoke14

I'm still missing items and got zero mails - also.

Also no new communication from CS. So I am still waiting for a prompt and cheerful resolution of my issue.